Find below the customer service details of Duke India. Besides contact details, the page also offers a brief overview of the apparel company.
Duke Fashions India Ltd,
GT Road west, Near Bypass Chowk,
Email: [email protected]
About Duke India
Duke India is an established and growing brand in the increasingly competitive readymade garments industry. This Ludhiana-based company’s history dates back to 1966 when Komal Kumar Jain started a business with a small investment of Rs 50,000. The company has grown to a massive empire with a turnover of Rs 700 crores. In 1996, Komal Kumar started his hosiery business by the name of Deekay Knitwears. The company specialised in the trading and manufacturing of hosiery goods, particularly mufflers. Kumbar soon realised the potential of knitted t-shirt business. The plan materialised when he established a knitting unit, which was later named Duke. One of the trusted brands in fashion, Duke has created a niche for itself by understanding the consumer need and introducing fresh designs that sell with affordable price tags. Today, Duke is in the market with 4000 multi brand outlets, 360 exclusive stores, and 1350 employees. The product catalog includes t-shirts, sweatshirts, sweaters, jackets, thermals tracksuits, shirts, jogging suits, trousers, denim and shorts for men, women, and children.
The company has successfully placed its products in big chain stores like Reliance Trends, Central, Reliance Market, Easy Day, Arvind Retail, Metro, Total Superstore, Best Price, Aditya Birla Retail, Brand Factory, and Hypercity. Customers can also shop the garments on e-commerce portals such as Myntra, Flipkart and Amazon. The company has a functioning shopping website as well that lists products for online purchasing. Product pages have details of fit, color and size. You can filter products through a number of parameters as well. Besides top wear, bottom wear, and tracksuits, customers can also find footwear, fashion accessories and watches. The website also lists offers and discounts on separate pages. Customers can purchase apparel they want in three easy steps. Add the items to the cart, punch in the address and make payment. Duke accepts payments via VISA, PayPal, MasterCard, Amex, and digital wallets.
If you choose to purchase on the website, you will be eligible for free shipping for orders valued above Rs 799. Customers can return the purchase, if they wish to, within 15 days from the date of purchase. The orders are delivered within 3-5 days after the order is placed. If you want to return the products, the shipping charges have to be borne by you. The refund is initiated within 2 days, after cancellation or return of order, and the refund is processed within 7-15 business days. If the order is pre-paid the refund amount will be credited to the source. For cash orders, the refund will be added to the store credit, and the same can be used for future purchases. For queries or complaints on refund, cancellation or shipping, you can reach the Duke India support via phone or email.