Contact of Dollar General customer service (phone, email)

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Contact Dollar General: Find below customer service details of Dollar General, including phone and email. Besides contact details, the page also offers a brief overview of the discount retailer. Reach the customer service below for queries, complaints or feedback.

Head Office
Dollar General Corporation
100 Mission Ridge
Goodlettsville, TN 37072
United States

Customer Service
Phone: 1-877-463-1553
Phone: 1-800-678-9258
Email: [email protected]

About Dollar General
Dollar General is an American retailer with operations since the year 1939. Founded by JL Turner and Cal Turner, the company was formerly called J.L. Turner and Son. Headquartered at Goodlettsville, Tennessee, Dollar General operates over 12,400 stores across the country. The discount retailer has a nifty store locator tool on the website for those looking to locate a Dollar General store nearest to their address. You can locate a store by city, state or zip, and even add filters such as Redbox, RugDoctor, AmeriGas and Dollar General Market. Most stores are open from 8am to 9pm, all days.

Shoppers can print money-saving coupons right on the website or check out the magazine or printed coupons at stores for great bargains. You can also shop online at the convenience of your home. Products you will find on the e-catalog include snacks, frozen food, beverages, personal care items, cosmetics, kitchen appliances, household items, cleaning items, pet food, baby products, apparel, toys, office supplies, auto tools, to name a few. You can filter products by price, brand and other parameters.

Payment for purchases on Dollar General website can be done using Visa, MasterCard, Discover, American Express, and PayPal. You can track status of delivery on the website. The Standard shipping takes 3 to 8 business days. You can however expedite by Second Day or Overnight delivery. Shoppers enjoy a 30 day return policy on most items. The FAQ/Help section on the website has more details on the return policy. For more information or queries on store locations, refund, cancellation, payment, or others, reach the Dollar General customer service.

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  1. Today, Feb 16, 2020 around 5:35-5:40pm I was at Dollar General on 26th and Parade St in Erie, Pa I went in to the store for a few items and the employee that was ringing out customers was extremely rude. No hello, no thank you, no how are you today, no smile, she didn’t ask if I would like a receipt at the end of the transaction either. I grabbed my bag and looked at her and said thank you and she reply’s with, “Mmmhmmm.” I go in this specific store at least 2-3 times a week and due to her unprofessional and piss poor attitude I will not be returning to this particular store. I hope this matter will be taken care of in a timely manner so you won’t lose any more customers.

    Thank you.

  2. Your store in Vienna Illinois 62995 is in horrible condition. There in-stock is horrible and the merchandise is either in the floor or on blue carts. On Monday May 13th 2019 at about 2pm went in the store I needed milk and eggs and dog food. I headed to the check-out and there was the biggest problem. There was 10 people in line checker trying her best to hurry though each customer but the line got longer so I step out of line to see if there was someone else in the store and I found a key carrier and told her about the line. She looked at me and said the store manager told her she was not to check she was to stay on the floor and work freight. It was so stupid I put my stuff back and walked out.

  3. Kellye Smith Reply

    Your store located at 5415 Goodman Rd, Olive Branch, MS 38654 has no exterior lighting. The huge sign at the road is out as well as the sign that covers the FULL length of the store front and it’s VERY dark in this particular area. The last three times I’ve been in I’ve mentioned it to the staff and I’m told each time that corporate office is aware of the issue. I’d like to think that’s not true especially since Dollar General seems to be a target of thieves and armed robberies and makes the news on a regular basis. I will not return until I see the lighting has been fixed.


    Dollar general store in texarkana on south lake drive needs some help. Most of the time after waiting nearly five minutes or longe to be checked out you have go through the store to find a cashier, who is busy stocking and the only cashier in the store. Customers are really complainin about this.Because of this I will put items back and just leave not only me I have watch other customers do the same .I have asked why the company don’t hire stocker so the cashier wuld be able to greet and be available to check out the customers this would be better for the customers and the cashier would be available. THIS is really becoming a big issue at this store. Great store and all the cashier are very nice and very helpful in assisting you when they are not trying to do ten other jobs. Just saying let the Cashiers be cashiers and the stockers be just stockers

  5. Every since you got a new manager at your Union Point, Ga. store they keep running out or normally stocked items that were always on hand. People of our small town have in the past done most of their grocery shopping at that store as we do not like Ingles down the road. However people are saying with the way things are lately they may have to go back to shopping at Ingles.

  6. The dollar general in Cassville MI need someone to run that store better then it is. We went in their and they had Pepsi mountain dew on sale for 3 for $3.00 they had the sign on the Pepsi too. They should of gave it to us because they made the mistake not me. This store is run down and a lot of time we go to another one because of not having things off the floor.

  7. I’m so thankful someone contact me back about my 5.00 coupoed.Thay were so nice and understand Thay told me how it works and I understand now and DR made it all right Thank you so much DG store in Rochester In. I really do like shopping there and you have very good deals.

  8. Ronald O. Jeffers Reply

    I would like to commend the 2 gentlemen at Store #17207 in Porter Texas. They were very helpful, they knew the store layout and was quick to point me to what I was looking for. The store was very clean and orderly. When customers lined up at 1 check out line, then the other came and opened the other. Both the manager and myself learned something that day.I will drive the 20 miles just to go to this store. Thanks to your Employees at this location.

  9. The DG in Creston Ohio needs a LOT of TLC. The store is a mess nothing is where it should be, stacks of boxs in the middle of isles, Just about every shelf is in some sort disarray, Very difficult to fine what you want or need. The condition of this store is very sad.

  10. Thomas Henderson Reply

    Yes the community just had a Dollar General built no more than a mile from my house very convenient I was thinking great I’ll start using the store the closest Walmart is 18 miles away closest grocery store is 10 miles away,, since the store open the ice machine has not work since the day the store open and grand opening the handwritten sign sorry for the inconvenience but we do have a grand opening LOL that’s a nice way to start have not had ice since temperature has only been 95 to 102 everyday here in Texas I believe we would have used some ice here in Texas the milk has been out a couple of times talk to manager she is working on that no complaints about manager she’s blaming the ice company which is ready ice could someone please see into this and contact me if you like as I need to go because I have to drive 10 miles to get a bag of ice and I have a Dollar General on mile from my house have a great fourth please contact me let me know someone seen my post thank you

  11. There is a DG in Hattiesburg MS, on Hwy 49 and the corner of John Street (I believe). It is about 2 minutes from the industrial park. At lunch many people who work in the industrial park go to DG for items. Today I went in picked up 6 items ad along with 19 other people waited in line. 3 customers asked for more checkers. In the back/across form the bathroom, a staff meeting is happening. A man, who may be store manager is talking about what he wants to do for this store…we are asking for a checker. He never comes out of the room, just tells us they /employees are meeting. There are 20 people in line and his responses was there is a checker out there. Well so much for your customer first imitative. That’s fine, I made sure there were 19 people in line when I left and I left my basket off items out side the restroom, so he could see them after the meeting. I also explained to him those were the items I was going to purchase. So I’ll make sure to go to Wal Mart now and spend at least one more dollar than I would have at DG. Oh, and if conduct a staff meeting, it’s better to do it somewhere more private and also, it’s unprofessional to argue with customers.

  12. Stacey Banks Reply

    I’m very upset over being expected to use digital coupons now just to get sale items. Not everyone has phones that can do the digital coupons and these are the poor people that need desperately to buy the sale items. Most of your customers ARE poor people and this digital coupon idea excludes your typical customers and it’s like a slap in the face to everyone that makes your stores such a success. I am so frustrated with stores complicated ideas. This just discriminates against people that can’t afford cellphones to receive sale items in your stores. Completely disappointed with all stores that have chosen to do this to their customers. Just despicable that businesses have chosen to do this. If it works, don’t fix it. I will NOT be shopping at any stores that do this, I will go to other stores that care about their customers and don’t discriminate against poor people that don’t have access to having devices for digital coupons.

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