Contact of Doddle Parcel customer service

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Find below customer service details of Doddle, including phone and email. Besides contact details, the page also offers a brief overview of the parcel company.

Head Office
Doddle Parcel Services Ltd
22 Manchester Square,
London, W1U 3PT

Customer Service
Email: [email protected]
Phone: nil

About Doddle
Doddle is a growing package delivery service provider established in 2013. Operating officially as Doddle Parcel, the company has its headquarters at London, UK. The “click-and-collect” service provider makes it easy and convenient for shoppers to order products online and collect same through Doddle. Currently, there are more than 80 Doddle outlets across the country. It also has teamed up with Debenhams and Morrisons stores, making it easier for consumers to pick a parcel. Open seven days a week, the Doddle outlet also accepts return of products. New customers can locate a Doddle outlet nearest to their address online. You can enter postcode and see the nearest click-and-collect center. If you have an existing order, track your parcel online with the tracking number.

Some of the top brands Doddle partners with include Amazon, ASOS, Dorothy Perkins, Fiorelli, Footpatrol, Gymshark, Nespresso, New Look, Next, Scotts, Shoeaholics, Uniqlo, Wiggle and Zalando. While shopping on the respective website, you just need to choose click-and-collect at checkout. You can then choose a Doddle point from where you can collect the parcel. If sending someone to collect a parcel, you will need your collection notification as well an original form of your ID. The collection notification is automatically sent via email and SMS when a parcel is booked into store. Most parcels are held between 5 and 10 days. The expiry date is published on the notification email.

And if you need to return an item, you can submit the return details on the Doddle website. You can fill in the return form on the website and check your email for return code. You will need to bring the return code when you drop off your parcel. Alternatively, you can visit the Doddle outlet and submit return form. Shoppers can track returns with the tracking number published on e-receipt. Most partner retailers accept free returns. You can get more accurate information online. As for refunds, most of them are processed within 7-10 business days. If you have an apparel or fashion accessory for return, you can try same at a changing room within Doddle outlet. Not all Doddle outlets have the facility. For complaints or queries on store locations, payment, cancellation, refund, or others, reach the Doddle support.

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