Contact Direct Express: Find below customer service details of Direct Express debit card, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
Direct Express
P.O. Box 245998
San Antonio, Texas 78224-5998
United States

Customer Service
Phone: 1 888 741 1115
Phone: 1 765 778 6290
Email: nil

About Direct Express
Direct Express is a free, prepaid debit card distributed by the US Social Security Administration. The MasterCard-branded debit card is used for electronic transfer of social security benefits. Cardholders can transfer funds to a bank account, buy money orders, make purchases and much more. The cards are issued by Comercia Bank, which serves as a fiscal agent of the US Treasury Department. It was in 2008 that the US Treasury came up with the debit card. It currently claims of more than 4 million members.

The Direct Express Debit MasterCard is used by elderly, disabled and veterans who want to receive Social Security or Supplemental Security Income benefits. It is more convenient and faster than paper cheques. The federal benefits will be automatically deposited to account on the payment day. Members can login to their account anytime on the website to check balance, view account activity or transfer funds. Direct Express card holders can use the card to make purchases at stores or restaurants, purchase gas, withdraw cash at ATMs or to buy money orders at the US Post Office. If you are interested in the card, you can sign up one online and activate same after receiving the card. There is no cost to sign up and there are no monthly fees.

Note that each Federal benefit agency has different rules in place for representative payees. Also, you can see the fees you will be charged when using the card online. There will be a small fee for every ATM cash withdrawal in the US, Direct Express Cash Access, or fund transfer to a personal US bank account. You will also be charged for card replacement or ATM cash withdrawal outside the US. There are no daily limits for ATM withdrawals. Card holders will get one free ATM cash withdrawal in the United States for every federal benefit deposited into account. You can sign into your account to select or change your PIN, dispute a transaction, set up optional services or report lost or stolen cards. For more information or queries on activation, payment, cancellation, or others, reach the Direct Express support.

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Last Update: September 6, 2018