Contact Depop: Find below customer service details of Depop, including phone and email. Besides contact details, the page also offers a brief overview of the app.
9th Floor, 107 Cheapside,
London, United Kingdom
Email: [email protected]
Depop is a marketplace for selling and buying unique and vintage items, art, apparel and general merchandise. Popular among millennials, Depop is available on both Android and iOS. Entrepreneur Simon Beckerman launched the service in 2011 and manages operations from offices at London, Los Angeles, Milan and New York City. The Depop community today boasts of 10 million+ stylists, designers, artists, collectors and vintage sellers.
You can join Depop for free. After successful registration you can begin to buy and sell items that can include clothing, sneakers, books, fashion accessories, music and much more. On the Explore section, you can discover curated and top items picked by experts. There are 10 million items that you can pick from. You can customise the feed preferences to be updated on what is most interesting to you.
Payment for purchases can be made with ease using PayPal. Purchases within the app are protected under the Buyer Protection. If you did not receive the item or have a concern with the item, you can report within 180 days to receive a refund. Purchases made without using the Buy button do not come under Buyer Protection. Non-material goods such as event tickets also are not covered.
If you have an item to sell, you can list the same for free. You can upload a photograph of the item, write a title and description, and set the price. Depop charges a 10% commission on items that sell. Sellers can choose to ship the item by their own or choose Depop’s shipping options (standard, medium, large and extra large). Shipping prices are based on the size and weight of the item. Sellers can set a shipping price for both domestic and international buyers.
Depop insists all refunds must be arranged between the buyer and the seller. To issue a refund, sellers can login to their PayPal account and select the transaction where a refund must be issued. As a seller, if you havent received payment in your account, check if PayPal account is verified or if buyer chose credit card to make payment. If latter, the amount will reflect in your account within 7-10 business days.
Have queries on registration, buying, selling, refund or shipping? You can visit the Support section on website to see the questions answered. If the resources weren’t of any help, you can reach the Depop support via email.