Contact Ctrip: Find below customer service details of Ctrip.com, China, including phone and email. Besides contact details, the page provides a brief overview of the travel company and its services. Reach the Ctrip customer service below for queries, complaints or feedback.
Ctrip Head Office
No. 99 Fu Quan Road,
Shanghai, PRC, 200335
Phone: (86 21) 34064880
Ctrip Customer Service
Phone: 400 619 9999 (China)
Phone: +86 21 3210 4669 (international)
Email: [email protected] (general)
Email:Â [email protected]Â (hotels)
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About Ctrip
Ctrip is a Chinese travel booking website launched in the year 1999. Based in Shanghai, Ctrip allows travellers to book flights, hotels and vacation packages using major credit/debit cards and PayPal. The hotel network includes over 1,000,000 hotels in 200 countries, while air ticketing covers 5,000 cities on six continents. In 2015, the company recorded gross merchandise of RMB350 bn. Besides airline and hotel booking, Ctrip also allows travellers to book car rental, insurance, and visa services. Ctrip, which has offices in Hong Kong, Taiwan, Singapore, Korea and Japan, recently acquired the popular travel search engine Skyscanner. It currently boasts of over 250 million members.
To book a flight, you can input the city or airport, date and details of fliers to see schedule and number of airlines. You can filter search results by schedule, price, discount or brand. The same goes with booking a hotel. You can make changes to your reservation by signing in to your account. If you are a frequent traveller, you can earn reward points by being a loyal customer of Ctrip. If you are always on the go, download the Ctrip mobile app to make reservations or manage your booking. For more information or queries on reservations, refund, cancellation, refund, discounts, or others, reach the Ctrip customer service.
