Find below the customer service details of Credit Karma. Besides contact details, the page also offers a brief overview of the company.
Headquarters
760 Market Street Floor 2
San Francisco, CA 94102
United States
Customer Service
Email: [email protected] (technical assistance)
Web: Support
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About Credit Karma
Why do you have to pay for personal credit monitoring service, when you can get it for free. Credit Karma has been helping customers get free access to their credit scores since 2007. This multinational personal finance company is operated from its headquarters at San Francisco, California. Credit Karma has a lot of takers owing to its free credit and financial management services, free tax preparation, unclaimed property database monitoring, and tools to analyse and identify credit report errors. Besides the United States, the company’s operations span the United Kingdom and Canada. Credit Karma was started by Ryan Graciano and Kenneth Lin. The inception was centered on the idea of creating a free platform for individuals to access their credit scores. When it started it was competing with the leading three credit bureaus that charged $20 for same. The company generates revenue on the targeted advertisements of products and also on every successful lead directed towards the lender. In 2020, American financial software giant Intuit closed its acquisition of Credit Karma for about $3.4 billion.
Credit Karma works with Equifax and TransUnion to allow its members’ free access to their credit scores. Besides free credit scores, members can seek better recommendations and personalised offerings on their financial goals. The company also helps its customers with tax filing, ID theft protection, credit cards, and other credit tools such as the Credit Score simulator. The business model of the company is quite simple. Customers get access to credit scores with weekly updates, and the company makes product recommendations based on the credit profile. Every time the customer goes for the suggested product by Credit Karma, the bank or the lender pays the company. Credit Karma does not only make the score available, but it also notifies the customer whenever there are any changes. Customers can also access thousands of member reviews on loans or cards so that people can make an informed decision. The company does not participate in Free File Alliance, which means that it is not bound by any requirements for free filing eligibility restrictions. In 2017, the company started a product titled ‘Unclaimed Money’ in seven states, intending to help its users find unclaimed money, including insurance payouts and unclaimed refunds.Â
To get any kind of assistance from Credit Karma, users need to register on the website first. Users can reach the support for assistance on login, managing CK accounts, checking credit health, Credit Karma Savings and other financial assistance. The Credit Karma app is an easy way to keep your data in hand, and the app is available on Android and IOS. Credit Karma offers personalised assistance via its contact forms and other social networking platforms, including Facebook and Twitter.
Why was I charged $10 by Credit Karma to get my last year’s tax refund back? I didn’t sign up for that and was surprised to find that I got my refund minus $10 Credit Karma charged.