Contact Coursera: Find below customer service details of Coursera, including phone and email. Besides contact details, the page also offers a brief overview of the education company.
Head Office
Coursera Inc
381 East Evelyn Avenue
Mountain View, CA 94041
United States
Support
Web: HelpÂ
Phone: nil
Email: [email protected] (Android app support)
Email: [email protected] (security queries)
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About Coursera
Coursera is a growing education platform launched in the year 2012 by Stanford professors Andrew Ng and Daphne Koller. The e-learning platform offers more than 2,700 courses spanning 250+ specializations. There are more than 35 million users taking advantage of the courses taught by some of the best instructors from universities and institutions around the world. Courses are online and open to everyone. You can earn a certificate through the video lectures, assignments and taking part in the community discussion forums. Coursera is headquartered at Mountain View, California.
Not just English, Coursera is also available in Hindi, Spanish, French, Chinese, Arabic, German, Russian, Turkish and Hebrew. New users can explore courses by a specific keyword or categories such as Arts, Business, Computer Science, Data Science, Information Technology, Health, Personal Development, Engineering, Social Sciences and Language Learning.
Those looking for a specific career skill, can explore the Specializations section. There are a number of courses with hands-on projects. It is priced at 40-80$ per month and has a duration that extends from 4 to 6 months. After completing the course, you get a Specialization Certificate. The various certificates you can earn include Applied Project Management Certificate, Google IT Support, IBM Customer Engagement Specialist, IBM Data Science, among others. You can type the certificate you are looking for in the search for best results. Users can start the course instantly and learn at their own convenient and flexible schedule. There are course videos, readings, graded quizzes and assignments. You will get a shareable certificate upon completion. Highlights and subjects covered are published on the course page.
Not just professional certificates, learners can also apply for an online master’s or bachelor’s degree program. Coursera partners with some of the leading universities to deliver online degree programs. Popular in the list include University of London, Arizona State University, University of Michigan, Macquarie University, University of Illinois, University of Kentucky, The University of Chicago, Stanford University, HEC Paris, and Imperial College London. Some of the popular degrees offered through the partnership with these institutions include Master of Business Administration, MSc in Innovation and Entrepreneurship, Master of Computer Science, Bachelor of Science in Computer Science, Master of Applied Data Science, MSc in Machine Learning and Master of Public Health.
The Master’s degree programs under MasterTrack features live expert instruction and feedback along with interactive team-based learning. Users can create work samples. New learners can interact with other students on the Coursera community. There are also a number of resources to guide through account setup, enrollment, subscription and related queries. Payment for courses and subscriptions can be made using Visa, MasterCard, Discover and American Express. PayPal and digital wallets are also accepted. For those can’t afford a fee, there is an option to apply for financial aid.
Users can apply the fee to any session of their course within 180 days of payment. As for refund policies, they vary according to course type. For Course Certificate, learners can request a refund within 2 weeks after payment. There is no refund offered for payment made on a subscription after the free trial. For complaints or queries on courses, subscriptions, tools, cancellation, refund, career, or others, reach the Coursera support.
