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Contact of Country Inns & Suites customer service

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Contact Country Inns & Suites: Find below customer service details of Country Inns & Suites By Carlson, including phone and email. Besides contact details, the page also offers an overview of the hotel chain and its services. Reach the customer service below for queries, complaints or feedback.

Head Office
701 Carlson Parkway
Minnetonka, MN 55305, USA
Phone: +1 763 212-5000

Customer Service
Phone: +1 800 830-5222 (US/Canada)
Phone: +1 800 964-7905
Phone: +1 800 600-7275

International Contacts
France: 00-800-456-40000
Germany: + 353 1 7060269
India: + 1800-1800-456
UK: 0800-973-217
Others: + 001-800-456-40000
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About Country Inns & Suites By Carlson
country-inn-suitesCountry Inns & Suites By Carlson is a leading hotel chain with close to 1,370 hotels in more than 110 countries. The network of hotels are located centrally and stay perfect for leisure or business. They also offer basic amenities such as free Internet, fitness centers, swimming pools, complimentary breakfast, among others.

Headquartered in Minnesota, US, the brand is owned and operated by the Carlson Rezidor Hotel Group. The other associate brands include Quorvus Collection, Radisson Blu, Radisson, Radisson Red, Park Plaza and Park Inn.

Within the US, Country Inn & Suites can be found in the states of Alabama, Arkansas, Arizona, California, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, among others. Internationally, it is found in Canada, Costa Rica, India and Panama.

Guests can search and reserve rooms directly on the website. A Country Inn & Suites hotel can be searched by city, state, airport or address. The search results provide details of rooms, price and discounts. Basic amenities such as breakfast, Internet, LCD television, refrigerator, coffeemaker and speaker phones are available with most room types.

Note that a credit card is required to make a reservation online. Further, guests can login on the website to view or manage their bookings. Changes to existing reservation can also be made online. The cancellation policies displayed during the reservation confirmation process has details of fees and refund.

Do you frequently travel? Register for Club Carlson rewards programme to enjoy a range of benefits. Members receive exclusive access to deals, free Internet, free award nights and points on every dollar spent. The points earned can be redeemed for new booking, room upgrades and more. The programme comes in four tiers – Red, Silver, Gold and Concierge. There is also Club Carlson Visa credit cards for increased benefits and privileges. For more information or queries on payment, refund, cancellation, or other queries, reach the Country Inns & Suites customer service.

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7 Comments

  1. I just wanted to let you know we had a great stay at Country inn and suites 9th street, Salina, Kansas. We had outstanding service by an employee by the name of Stephen who I felt went went above and beyond customer service in accommodating us as we left at 4:00 am in the morning. His kindness was much appreciated. When I said “Thank you so much” he said “That’s okay I love this hotel.” It was so refreshing to meet someone who took such pride in his work and was so polite and friendly.

  2. Connie Larson Reply

    I checked in to the Madison location the room and property are clean but there main reason I booked was the complimentary shuttle to the airport. When I tried to schedule my shuttle I was told that they wouldn’t be done driving other people somewhere and that I needed to give them a 24 hour advance notice I was told this was stated on the website I looked and can’t find where it says that plus if check in is at 3:00 and my flight is at 10:45 which means I need to be there by 8:45 how am I supposed to give 24 hour notice second of all they were a little rude about it and third there are no fans for the bathrooms so everyone is smelling what’s going on in there I usually love my stays at the country inn and suites but this time I was aggravated and disappointed

  3. Rodney Cate Reply

    The front desk person at this hotel was abysmal. When asked about printing boarding passes, he brusquely answered “no”. Then, when I asked if informational material concerning hotel services was available, he again simply answered “no”. He didn’t bother to ask if he could help us with information or anything else. If this is the modus operandi of your other hotels, I will not bother to stay at one again..

  4. Deatrica Williams Pullens Reply

    I’m not sure of your current hotel standards, but your Bessemer, AL location surely is not it, I pray. The rooms had a stale odor, the bedding had burn holes, the rooms were dirty, filthy, need to be dusted, carpets need to be cleaned. I have stayed at other country inn and suites locations and I must say this has been the worst. I understand they are all owned by different franchisees but I know there’s a level of standard that comes with your brand. I pray someone makes a strong recommendation to get this hotel up to standard.

  5. Darlene Schnatz Reply

    Thank you so much for providing this service. i searched the internet in vain for a customer service number for Country Inn & Suites and was so thankful to find the information here.

  6. Diane Gendrow Reply

    I reserved a room at your hotel several weeks in advance. It was one of the ‘whirlpool’ rooms.
    We had family matters to attend to in the Greensboro area over the weekend. It did not matter where we stayed: The only reason we chose that hotel was the whirlpool room. The only reason !!

    When we arrived, I was told the whirlpool rooms were not working.
    There was no indication on the booking receipt, nor did I receive a phone call or an email from the hotel or anyone else to notify me of this. So, I was forced to pay (with taxes & deposit) $196 for a room Saturday night–for no reason !!

    All phone calls and email messages are left unanswered.
    Stay away from this hotel, not worth the money..

  7. Sandra Pitzer Reply

    Our daughter-in-law called and made a reservation for herself and her family for the Comfort Inn in Salisbury, MD. The clerk did not give her a confirmation number, just told her a confirmation would be sent to her email. Myself and her parents also made reservations at this hotel. When my daughter-in-law called to verify her reservation, she was told that she had none and the hotel was booked. Jacob was very indifferent and did not even offer an apology for their apparent error. Nor did he offer to find her another hotel room ion the area. Subsequently, I also called and spoke with Jacob to cancel my reservation since I was not staying at a hotel who could not accommodate my son and his family when the mistake was truly done by your staff. I also spoke with Jacob who was nothing less than a jerk about the whole matter. I am sure that your company is so large that you could care less about this happening, but in reading other complaints, apparently this happens all of the time. My husband and I travel frequently and after this fiasco and the indifference displayed by your staff, my first choice will never be Comfort Suites.

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