Contact of customer service (phone, email)

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Find below customer service details of Coppel, Mexico. Besides contact details, the page also offers a brief overview of the retail giant.

Head Office
Coppel SA de CV
Republica Poniente No. 2855
Recursos Hidraulicos
Culiacan, Sinaloa, 80105

Customer Service
Phone:+52 800 220 7735 (Mexico)
Phone: 0810-122-67735 or 5296-3400 (Argentina)
Email: [email protected]

About Coppel
Coppel is a Mexican department store chain founded by businessman Enrique Coppel Tamayo in 1941. Part of Grupo Coppel, the retail conglomerate began as a small store in the northern state of Sinaloa. Today, it boasts of more than 1,400 stores selling apparel, furniture, electronics and household goods. Besides Mexico, operations also span Argentina and Brazil. Headquartered at Culiacan, Sinaloa, the retail powerhouse employs more than 120,000 across all locations. One of the top hundred largest companies in Mexico, Coppel sells products both offline and online. Through the store locator on the website, you can locate a brick and mortar store nearest to your address. Shoppers can also avail a number of useful services when at store. You can send and receive money, apply for loan and top up airtime for your smartphone.

For those love shopping online, head to and shop by keyword or category. It is easy to filter the hot deals and discounts by simply browsing the Offers section. You have products with discount of 20% to up to 70% on its original value. Offers are available on a wide range of products. If you have a product in mind, use the search bar to easily look for the item. And if you prefer to shop items by category, you have smartphones, laptops, television, cameras, car electronics, audio accessories, computer peripherals, furniture, clothing, footwear, appliances, toys, cosmetics, bags, watches, jewelry, to name a few. Some of the top brands you will find include Apple, Samsung, LG, Sony, Honor, Adidas, Nike, CAT, Sketchers, Fossil and Timex. On each product page, you have a description along with highlights. Also find information on shipping and cancellation. Those on the move can shop on Coppel’s smartphone app for Android or iOS.

Purchases on Coppel can be made using Visa, MasterCard, American Express, PayPal and bank deposit. Register for Coppel Credit to get loans and pay in installments. With Coppel Pay, you can use the credit to shop with any businesses affiliate with Coppel. The purchase limits are different for shopping in store and on the Internet. As for shipping, Coppel ships most products for addresses across Mexico for free. Standard deliveries can take anywhere between 2 to 5 business days. You also have the option to shop online and collect item at store. You can see the select stores where you can receive the item during checkout. Note that you have to up to 7 days to collect your order.

Speaking of return, customers can exchange or return an item within 30 days of purchase. Products must be returned in its original condition with tags intact. There might be some exemptions which you can learn on the FAQ section. The refund of your order varies according to the payment method. If you have purchased furniture or electronics, it is warranted against manufacturing defects for up to two years. Other products carry the manufacturer warranty if applicable. For complaints or queries on store locations, payment, cancellation, refund, career, or others, reach the Coppel support.

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