Contact of Copa Airlines customer service

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Contact Copa Airlines: Find below customer service details of Copa Airlines. Besides contact details, the page offers information on the Panama-based airline’s products and services. Reach the Copa customer service below for queries, complaints or feedback.

Office Address:
Copa Holdings S.A.,
Complejo Business Park,
Torre Norte Parque Lefevre,
Panama City, Panama

Phone:(507) 217 COPA (2672) (booking)

About Copa Airlines
copa-airlinesCopa Airlines (Compañía Panameña de Aviación, S.A.) is the national airline of Panama that began operations in the year 1947. Flying to over 70 destiinations, Copa Airlines operates from its main hub at Tocumen International Airport. A Star Alliance member, the airline in 2014 was named as “Mexico & Central America’s Leading Airline” by World Travel Awards.

With a fleet of close to 100 planes, Copa Airlines’ network covers over 30 countries that include Canada, Mexico, USA, Argentina, Chile, Colombia, Brazil, Bolivia, Dominican Republic, Haiti, Jamaica, Costa Rica, Honduras, Bahamas, El Salvador, Nicargua, Guatemala, Peru, Uruguay, Paraguay and Venezuela. Within the US, it connects, Boston, Chicago, Las Vegas, Miami, New York, San Francisco, Orlando and Virginia.

Planning and booking a trip can be done with ease on the Copa Airlines website. One can book a flight, hotel or car with payment made through major credit cards. Further, web check-in can be done by those looking to choose a seat and printing a boarding pass. That is not all, simply by logging into your account, you can also add or make changes to your booking. Flight status and schedule is also accessible with the click of a button. If you are a smartphone user, you can check flight status, make booking, do check-in using an app.

Are you a frequent flier? Copa Airlines’ ConnectMiles might be just for you. You can earn and redeem miles every time you fly with Copa or any partner airlines. With the frequent flier program, members can also earn miles on transactions at banks and hotels. In addition to that, ConnectMiles members will be able to earn and redeem miles on all Star Alliance flights. There is also PreferMember program that provides a range of benefits that include more points, priority check-in and boarding, additional baggage allowance, complimentary upgrade, lounge access, among others.

For domestic flights, Copa Airlines allows baggage weight of up to 20kg. Business Class passengers can carry up to 32kg. As for the carry on baggage, passengers can carry upto 5 kg (1 piece). As for flights to and from US, Economy Class passengers can carry two bags of each 23kg. For excess baggage, fliers can pre-book or make payment at the airport. For more details on baggage allowance and fees, browse the Copa Airlines website.

Flying Business Class? Passengers enjoy special check-in at airport counters, priority baggage handling, fine dining, spacious leather seats, access to Copa Club, United Clubs and VIP lounges, among others. Copa Clubs are lounges operated by the airline across Latin America. The Copa Club lounges come with peaceful surroundings, wi-fi access, showers, and complimentary light snacks and drinks.

For more information or queries on booking ticket, refund/cancellation, payment, cargo, group booking, lost baggage or others, speak to a Copa Airlines customer service representative.

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  1. On Sunday April 3, 2022, with CONFIRMED Business Class tickets for a flight from Panama to San Francisco, we were bounced from our confirmed seats to the rear of the plane to middle seats not in adjoining rows. We were told that the airline had “overbooked business class”. I have double knee replacements and require good leg room. We were never informed of this until we were at the counter getting our boarding pass. The confirmed seats were purchased on Sept 24, 2021 for this flight in April, 2022.
    A $150 compensation for a another Copa flight was offered. We DO NOT WANT to fly another flight with Copa Airlines. We request a monetary compensation. I was unable to talk directly with a Copa representative even though I tried for three days.

  2. Bernie Fitelovitch Reply

    My name is Bernie Fitelovitch, at the moment I’m on a cruise in Mexico, what I’m trying to do is make a seating arrangment for my Flight from Panama to LAX , Here is my info, Copa Airlines flight cm0472 leaving Monday 11 Feb at 12:29 Reservation code emdueh other code is Reservation code HPLMHM, I need a Isle seat if possible. Thank you in advance, Bernie Fitelovitch

  3. We travel with Copa air at 05/27/2018, from Panama to LAX. I upgrade our seat to business class because I received an email from company offering me upgrade to business class. we upgrade hoping that we will have a comfortable flight.
    Unfortunately we had very difficult time because the seat were saggy and we could not extend the foot rest under our seat.
    My wife had much more difficulty because she has arthritis.

  4. Robert Shuster Reply

    Re: Flight #210 Quito-Panama City 4/15/17. The main purpose of this communication is to compliment the cabin crew. They went above and beyond normal efficiency. My wife and I were experiencing some stomach issues and were not at all interested in breakfast. We turned down the offer of breakfast and the person responsible for serving us had no idea whether it was turned down for dietary restrictions or otherwise. Within five minutes he returned with a grilled vegetable breakfast, which was perfect. I believe that most people would have just gone on with their business-but not this very good man. Kudos!
    As mentioned above, the main reason for this email is stated above. However, I cannot help but mention that it was very disappointing, when we arrived in Quito on 4/6/17, and discovered that my birthday present had been removed from my wife’s suitcase.

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