Contact of ColourPop customer service (phone, email)

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Contact ColourPop: Find below customer service details of ColourPop, US, including phone and email. Besides contact details, the page also offers a brief overview of the cosmetics company. Reach the customer service below for queries, complaints or feedback.

Head Office
Colour Pop Cosmetics,
1400 Stellar Drive,
Oxnard, CA 93033
United States

Customer Service
Email: [email protected]
Phone: 805-487-1730 (corporate)

About ColourPop
ColourPop is an American cosmetics brand founded in the year 2014. Headquartered in Los Angeles, California, ColourPop ships products not to only to cities across US but also globally. You can shop online for make-up products for eyes, lips, face and brows. They come in a wide range of colours and types. Bestseller names include Lunch Money, Out and About, Bumble, Zingara, Lippie Primer, Blow Me Away, Double Play, Waffle, The Knock Out, Beeper and Aquarius.

Products are shipped within 3-5 business days. Items are shipped via US Postal Service. There is a flat shipping rate for delivery within the US. For shipping rates outside the US, you can use the shipping calculator on the website to get an estimate. Customers can exchange products within 14 days, however there is no refund or returns. Login to your account to view or manage ColourPop orders. For more information or queries on payment, refund, cancellation, or others reach the ColourPop customer service.

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  1. I have never been so disappointed in a company before. I placed an order for the Disney Villians PR collection. I paid over $200, what I recieved was the Disney Princess Collection set which is valued at $30-50 cheaper than the Villians set. I contacted the “customer service”, which told me oops, send it back at MY cost and they will process another order. When I asked why Ihad to pay for their error, and when would I get my order, they have stopped responding to me. I basically paid $200 for nothing. I cant use the items I got because of the hideous colors and the palette was broken.

  2. Colourpop is an absolute joke! I placed an order on the website on 5/24/2019 and had received an email on 6/1/2019 stating that my package was delivered to an individual but the order was never delivered to my home! Emailed the company immediately and they told me to be patient and my order could still possibly be on the way and I was told to wait another 3-5 days to see if the order arrived. I waited the 5 days and never received my order, we asked the mail man and he looked up the order number and it shows in the system that it was delivered to an individual and it only showed the city and county but did not show it was delivered to MY address. We emailed them again and asked for someone to please help me figure out what happen to my order and I received an email back telling me that it’s not their responsibility to find the package because once the order leaves their warehouse they said it is mine and the postal service’s responsibility to keep track of where the package is. I asked them for a refund and they sent me a link to their website (that I couldn’t find anywhere on the website before ordering) stating that they ABSOLUTELY DO NOT DO REFUNDS FOR ANY REASON! I’m completely lost for words and am so beyond hurt about this because they used to be one of my favorite makeup brands but now from this point forward I will never in my life buy anything from this “company” again! ( it’s now 6/12/2019 and still haven’t received anything in the mail. In 4 more days I will be able to file a report with the postal service and try to get this resolved) JUST TAKE THIS AS A WARNING AND DO NOT BUY ANYTHING FROM COLOURPOP!

  3. Stephanie Garcia Reply

    Hi, I’ve been trying to get a replacement lipstick from the Disney Ursula Collection. I sent pictures of my damaged lipstick, but Maria M., a Colourpop customer service representative doesn’t seem to think so the pictures clearly show damage. I need this addressed right away. Thank you.

  4. You folks need to verify your internet purchases better. “SOMEONE” stole my credit card information today at 3:00 and charged $48.80 at your Oxnard site. I am so upset by your lack of security. Now, I am going to go on the WWW and let everyone know that you guys robbed me.

  5. Chivone Anderson Reply

    Hello ,

    I purchased 5 matt liquid lipsticks on March 2 and I just realized I have not received them in the mail nor was I sent a receipt. It has already been 2 weeks just wanted to know where it has gone. I was charged 56 CND for it by the way.

  6. Georgiana Phillips Reply

    Terrible customer service! I placed an order last week. Less than 24 hours after the order was placed I got an email with a 25% off sale. I emailed them to get a credit on my order which had not been shipped. Their reply after 2 days was that they are not able to do that as it would be unfair to customers. Excuse me, it is unfair to me! This order, when I receive it will be my last to this company and I will make sure to let others know how poor their customer service is.

  7. Alina Newpane Reply


    I recently purchased seven lip items and I love them all, however, the pictures that are online and how they look in real are very different and misleading. The ones that I ordered look very similar even though they are different products. I have purchased lip sticks before and I really loved it and wanted to order more. Is there a way I can return few of my items that I purchased for a different color products, maybe? I really would love to exchange for different colors since they are all so similar. Please advise.

  8. Does anyone ever pick up the customer service phone?! For me the instructions on exchanges aren’t clear. I would love to have someone pick up the phone when there are problems with my order. Please give me a number where someone will pick up.

  9. Susana Madrigal Reply


    I had just received my Colourpop order today and I am missing the one pressed eyeshadow shade out of the 8 that I ordered. I would like to fix the issue by getting the missing shade that I purchased. My order number is 7871342 and the missing pressed eyeshadow shade is called “Hear Me Out.”

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