Contact of Cole Haan customer service

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Find below customer service details of Cole Haan. Besides contact details, the page also offers a brief overview of the footwear company.

Head Office
150 Ocean Rd
Greenland, NH 03840
United States

Customer Service
Phone: 1-800-695-8945
Email: [email protected]

About Cole Haan
Cole Haan is an American footwear company founded by Trafton Cole and Eddie Haan in 1928. It currently sells products through ecommerce and brick-and-mortar outlets. Headquartered at Greeland, New Hampshire, the brand operates in more than 80 locations. A premium manufacturer of shoes and luxury accessories, Cole Haan was formerly part of Nike Inc. Though originally the brand focused on men’s casual shoes, Cole Haan soon added to its lineup women’s footwear, dresses and fashion accessories. You have shoes ranging from $60 to $400, with different designs and material. Part of Apax Partners, Cole Haan’s revenue in fiscal 2019 totaled $686.6 million. About 30% of sales were derived through digital channels. Across the US, products are sold through exclusive stores as well as leading retail chains like Nordstrom, Bloomingdale’s and Macy’s.

Explore the latest men’s and women’s footwear and accessories on the website. The homepage showcases some of the newest and trending. To shop at a store, you can use the store locator to locate one nearest to your address. You can view Cole Haan locations by city/state or zip code. If shopping on the website, you can explore products by New Arrivals and Best Sellers, or through the sub categories. Under shoes for men you have oxfords, sneakers, loafers, dress shoes and sandals. For women there are sandals, espadrilles, sneakers, heels, flats, oxfords and loafers. Other products include bags, wallets, belts and sunglasses. When clicking on a product, you can see details along with highlights. The product page also includes information on size, color, materials used and price. The gallery showcases the product from different angles.

Shopping on can be done using Visa, MasterCard, Discover, American Express and PayPal. After successful payment, you will get an email with confirmation along with tracking details. Cole Haan not only ships to US locations, but also to major locations globally. During checkout, you can see if delivery is available in your region. The shipping timeframe and costs vary according to distance. Shipping to US locations should take 2-5 business days. You can expedite the order for faster delivery. As for returns, customers have up to 30 days to request for refund. Products must be returned unworn and with tags intact. Original shipping charges are non-refundable. All returns are processed within 2-3 business days. Exchanges are currently not offered for orders shipped outside of the US. For complaints or queries on payment, cancellation, refund, career, or others, reach the Cole Haan support.

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