Contact of Cineplex customer service (phone, email)

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Find below the customer service details of Cineplex, Canada. Besides contact details, the page also offers a brief overview of the movie theatre chain.

Head Office
Cineplex Inc
1303 Yonge Street
Toronto, ON M4T 2Y9

Customer Service
Email: [email protected]
Phone: 1-800-333-0061

About Cineplex
Cineplex is a leading Canadian entertainment company that was founded as Galaxy Entertainment in 1999. Today, it operates movie theaters, restaurants and arcades across Canada. There are more than 165 theatres with close to 1,700 screens. Headquartered at Toronto, Ontario, Cineplex employs over 13,000 across Canada and the US to manage its day to day operations. The company’s key divisions consist of Cineplex Odeon, SilverCity, Famous Players, Cinema City, Cineplex Cinemas, Galaxy Cinemas and Scotiabank Theatre. OutTakes and Poptopia are two of its restaurant brands. The largest film exhibitor in the country caters to 71 million guests each year. Many Cineplex locations feature a separate arcade area under the brand Xscape.

Movie goers can visit the website to know what’s playing and track all upcoming movies and events. The screens feature the latest technology, be it 3DX, ScreenX, IMAX, ReadD-3D or Dolby Atmos. The homepage lists all the recently released movies. You can click on the title to watch the trailer, see the cast or read synopsis. When you scroll down, you can check out the showtimes for the movie. You can also see the formats available, along with time slots. Choose the date and the theatre nearest to your location to reserve a seat. If you want to search one, you can enter a location or choose a city from drop down. Cineplex theatres are currently spread across Ontario, Quebec, British Columbia, Alberta, Nova Scotia, Saskatchewan, Manitoba, New Brunswick, Prince Edward Island and Newfoundland & Labrador.

Tickets can be searched and booked on the web as well as Cineplex smartphone app. You will need to first create an account and then proceed to booking. As you select the date and movie, you can also choose the preferred seat from the seat chart. Further, you can add food and beverage to your order. The food stalls sell gourmet popcorn, candies, hotdogs, chips ad soft drinks. Purchases online can be done using major credit cards, gift cards and PayPal. Upon booking, you will receive the ticket on your email. If you are unable to print the ticket, just carry the eticket with you on your mobile device. If booking through app, the order history will have the details of new and past orders. For a true luxury experience, book a ticket on Cineplex VIP Cinemas. Food and beverages will be serviced right to your seat.

Cineplex offers both virtual and plastic gift cards for those special occasions. Holiday gift bundles as well as corporate orders are available for booking. After a movie or before, head to Xscape for enjoying the latest video and interactive games. The entertainment centre offers more than 60 games and a wide variety of food options. This is a perfect fun place for kids and families. If you frequent Cineplex, ensure you are registered for the Scene entertainment rewards program. A joint venture between Scotiabank and Cineplex Entertainment, Scene members earn points that can be redeemed for free movies. Additionally you get discounts, access to exclusive offers and points for money spent at 800+ restaurant locations. Interested members can join the program online.

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1 Comment

  1. Just wanted to leave a great big thank you for Richard at Marine Gateway theaters. He was incredibly patient, helpful and kind. My husband is low vision and everytime we go to a theater it’s an adventure. Since this was our first movie theater experience since COVID everything was basically new again. Richard stepped in when the box office staff were unfamiliar with the Access 2 card and was able to provide the described audio receiver with no problems.

    The whole process was pretty seamless and Richard kept calm and pleasant throughout. Our interaction set the tone for a very pleasant evening and return to your theaters.

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