Contact Cignal Digital TV : Find below customer service details of Cignal Digital TV in Philippines. Reach the Cignal customer service below for complaints, questions or feedback.

Cignal Digital TV Head Office
Ramon Cojuangco Building
Makati Avenue, Makati City, 1200

Cignal Digital TV Customer Service
Phone: (02) 244 6251
Phone: 1-800-10-244 6251
Email: [email protected]

About Cignal Digital TV
cignal-digital-tvCignal is a Direct-to-Home satellite provider that began operations in the year 2009. A subsidiary of MediaQuest Holdings, Inc., the Filipino company offers both standard definition (SD) and high definition (HD) channels. It also offers on-demand service through a pay-per-view model. Currently, the company transmits some 102 local and foreign channels. The postpaid and prepaid channel line-up includes sports, movies, kids, news, lifestyle, music, foreign channels and religious channels. The leading DTH pay TV provider recently partnered with Dolby Digital Plus Surround Sound to enhance the subscribers viewing experience.

For a postpaid or prepaid connection, users must provide a valid proof of identification, with a utility bill mentioning the billing address. Cignal subscribers can further view their bills online, avoiding the hassles of calling or visiting the nearest office. Payment for the bills can be made online, through credit card, over the counter at Metrobank, 7-Eleven, LBC, Bayad Center, and through mobile banking. Visit the website for more details.

Cignal’s postpaid plans come with various price variants. The most basic package comes with channels that include pbo, Star Movies, HBO, CNN, Colors, AXN, among others. The highest package offers complete channels in high definition view. Additional fee will be charged for the Cignal Satellite Kit that comes with a satellite dish, set top box, remote control, Cignal card and RCA cable. The prepaid plans also have various options on price and list of channels. To subscribe for any of the service, you can now apply online.

For more information, complaints or feedback on the postpaid/prepaid connections, payment, e-bill, troubleshooting, or others, speak to a Cignal customer service representative via phone or email. If you are looking to locate a retail or service partner, click here.


  1. Padilla, Chelsi Reply

    No channels for a week already. An agent told us that a technician will take a look but, no one came. Poor customers service and no one is assisting us properly.

  2. Jenelyn mendoza Reply

    Cant reload my cignal sd prepaid tv box. I called a couple technician and said my box was already (faced off) and the store where i bought the complete set had closed their shop in our town. Only able to used it for a couple months and now a piece of waste.
    Just hate it that they have to sell it when they knew itll be face off???!!!or will be out of service. Such a frustration and waste of hard earned money.

  3. Nina Jane Panaligan Reply

    How can I reach the management? We have no service for more than 2 months already, no channels shown. 2 technical visits yet the problem remained unresolved. No urgency in the part of the agents responding to my emails since the first week of december. I would like to elevate my concern to the management. Can you help me?

  4. When the subscriber has already paid for a plan, and duly receipted, why is there a need for calling the subscriber again afterwards For verification as a requirement for activation? And when Cignal verifies, they don’t even do it by text message, but by voice call, and they don’t get answered by the subscriber because their number is unknown!

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