Contact China Construction Bank: Find below customer service details of China Construction Bank, including phone and email. Besides contact details, the page also offers a brief overview of the financial services company. Reach the customer service below for support, complaints or feedback.
Head Office
No.25, Finance Street,
Xicheng District,
Beijing, China 100033
Customer Service
Phone: 95533 or 400-820-0588 (China)
Email: [email protected] (credit card support)
Other Contacts
Phone: +852 2779 5533 (Hong Kong)
Phone: +44 0 20 7038 6000 (UK)
Phone: +352 286688 (Europe support)
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About China Construction Bank
China Construction Bank, headquartered in Beijing, is one among the topmost four state-owned banking bodies in China. Originally, known as the People’s Construction Bank of China, it was founded in 1954 and renamed in 1996. Until 1979, the bank was under the Ministry of Finance serving as a major funding source for the government’s infrastructural needs but soon after it began its commercial operations under the state council. From small and medium businesses to retail customers, the bank has since then extended its services. However, the bank continues to be the backbone for a large number of state-owned enterprises in the field of oil and gas, power and construction. Central Huijin Investment, a state-owned company owns more than 50% share of China Construction Bank.
Today, the bank offers both financial and banking services under various segments like Personal, Corporate, and Treasury Business. The Corporate segment is engaged in the provision of credit services, fund settlement and e-banking. Loans, credits, forex and deposit services are offered under the Personal segment. Through Internet Banking, personal banking customers can access their account, view statement, transfer money and and apply for new products. The Treasury segment looks after debt securities, legal tender trading as well as transactions. Apart from these, the bank also oversees equity ventures and earnings of subsidiaries.
China Construction Bank has 39 domestic branches apart from overseas branches in Tokyo, New York, Hong Kong, Singapore etc. Branch locations can be located on the website. The bank offers 24×7 services to its customers ranging from information to service supervision. Complaints and suggestions may also be voiced by its customers and these are attended to with due seriousness. Customers are provided quick service in case of transaction processing activities like account transfer and access as well third party payment. Value added services on offer are a bonus to customers who are interested in ticket booking services etc. International settlement options come easy with China Construction Bank’s efficient credit management system that ensures expedient and consistent services.
According to the bank’s 2017 annual report, its goal is to incorporate Green Banking in its business planning. With augmented green credit products and policies, the core functions of the bank are now well focused on reinforcing ecological and social risk management. Apart from its focus on social needs, China Construction Bank fervently supports the cause of low carbon economy and environmental protection. For more information or queries on branch locations, new accounts, credit card payment, forms, cancellation, career, or others, reach the China Construction Bank support.
