Contact Chicken Express: Find below customer service details of Chicken Express, US, including phone and email. Besides contact details, the page provides a brief overview of the restaurant chain and its services. Reach the Chicken Express customer service below for complaints, queries or feedback.
Head Office
940 Highway 156, Justin
TX, 76247, United States
Customer Service
Phone: 817-594-9300
Phone: 940-648-1180
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About Chicken Express
Chicken Express is a fast food restaurant chain in the US, founded in the year 1988. Currently, Chicken Express has a network of more than 200 stores, many operating as franchisees. The restaurants offer both dine-in and drive-thru. The locations include Texas, Georgia, Arkansas, Louisiana and Oklahoma. You can locate one nearest to your address on the website.
As for Chicken Express’ menu, it consists of combo meals, family meals, sides, extras, fried fish fillets and drinks. The combo meals include 4 Express Tenders (with gravy and biscuit/roll), 7 Express Tenders, 3 Piece Chicken, 2 Piece Chicken, 6 Piece Hot Wings and 6 Livers. The family meals include 8 Piece Mixed Chicken, 20 Express Tenders, 16 Piece Mixed Chicken and 30 Express Tenders, to name a few. Coming to sides and extras, you have french fries, fried okra, mashed potatoes, cole slaw, macaroni, green beans, corn nuggets, jalapenos, biscuits and rolls. For more information or queries on restaurant locations, menu, or others, reach the Chicken Express customer service.
07/29/21
I have been to the River Oaks CE many times and customer service has never been a problem until today. The young girl at the drive thru was rude and dismissive, as well as practically dropping my items as she was obviously not interested in the typical “ thank you have a nice day” because all she did was slam the window shut twice as I returned a second time to get an order error corrected. If I see this person at the drive thru again I will not stop to pay and pickup my order I will find somewhere else to eat lunch.
Your store at 4760 College St., Beaumont, TX, needs a refresh. The ceiling tiles around the A/C vents are black with mold. Every one of them, some worse than others. The A/C vents are dripping condensation, also. The light fixtures have numerous dead bugs in them. All in all? Extremely unappetizing. I know this is SETX, and humidity causes these issues, but some maintenance/remodel is needed.
Thank you for your time and consideration to these suggestions.
Shout out to the manager at the Garland Texas location. We had a hiccup with our order last night but it was too close to closing time for us to head back out there. She took good care of us today!
It does no good to contact the location when the manager is the problem. I have patronized the Sherman location for several years. When witnessing things like employees putting jugs of tea into the ice dispenser for holding, or putting the handle end of a ladle inside of a tea jug and then returning the same to a hook…I have politely addressed those with the previous manager. Their response has always been cordial (maybe because they realize that the health department would not be giving them gold stars for such practices).. New manager…I spoke with about them not dating the tea. I’ve been by several times lately, same issue; I’m tired of them selling me “fresh” iced tea that was made 2-3 days ago (and yes, I can taste the difference). Rude, CONDESCENDING…again, lying and telling me the tea was just made when it is clearly well chilled. CE, you might consider doing a maturity assessment with your management trainees; I had more maturity out of my former middle school students than the sarcastic attitude from this supposed leader.
I have eaten at the Longview tx store many times but the last 4 times the chicken has not been hot once the roll was so hard I couldn’t eat it. This last visit I had 1 vehicle in front of me and still waited over 10 minutes to get my food and when it finally got it I asked the girl was the chicken hot and she says yes it’s hot as I drive away I felt of the chicken and it was barely warm. I will drive to the other side of Longview to Church’s chicken from now on Chicken express really sucks
I went to location at 5345 Sycamore School Rd at approx 5:45pm today. I ordered the family 20 piece spicy strips w side of coleslaw. I presented a Valpak coupon ID 2053822-2674698002 on my phone for $5 off. The employee said they did not accept electronic coupons. I ask for manager, Kyle told me the same thing. I showed him where the coupon showed their address as a location that accepted the coupon. He said they did not. How can this happen I went to location at5345 Sycamore School Rd at approx 5:45pm today. I ordered the family 20 piece spicy strips w side of coleslaw. I presented a Valpak coupon ID 2053822-2674698002 on my phone for $5 off. The employee said they did not accept electronic coupons. I ask for manager, Kyle told me the same thing. I showed him where the coupon showed their address as a location that accepted the coupon. He said they did not accept the coupon. How can this happen??
The Decatur Chicken express food Is terrible. The management is terrible. The chicken tastes like it has been sitting all day under the heat lamp, but they insist it’s fresh. I ordered an 8 piece. It had no thighs and four legs. Cold food, old tasting food. Too much money for crappy food and crappy service. It has really gone down hill.
Willow Park, Texas! Awful manager. Argued with me and didn’t do a thing. When I said, “forget it” and started to drive away he yelled out “Well then, forget you too!” Ordered for my daughter. They gave us Sour smelling Mac n Cheese, watered down liquid Mac n cheese. 5 pickles! Shriveled up the size of a penny! No ranch. He said, “Well, I train my employees to give 8.” There weren’t 8! Pretty much told me nothing he could do because he didn’t feel like company policy was violated. I wasn’t going to continue arguing with an unprofessional rude manager knowing he was set on not doing anything about our order. I have been to chicken express countless times in the past and haven’t ever experienced something so rattling! Will not be back!
Visited the Lufkin Chicken Express 5/8/21, Mother’s Day. I went through the drive through at app.10:45 a.m.
I ordered the family pack that consists of 30 tenders, 3 family sides and 6 biscuits.
I also ordered an extra order of family biscuits. When I got home the Cole slaw was sour or something. I did phone the store and tell them so they wouldn’t give anymore of the cole slaw out. The biscuits were cold and hard. Appeared to be day old biscuits. I spent $53.26 and felt I didn’t get my money’s worth.
The staff was pleasant and friendly and the chicken was hot and good but the chicken and gravy wasn’t worth 53 dollars.
I Finally went in and asked if I could get my order anytime today. It had been sitting on the counter and is now cooled off. The girl said “oh” That’s your answer for letting a customer wait over 30 minutes for their order and then have to hobble inside to get cold food? Un-freaking-believable!
Every time I go to your chicken express in sulphur springs TX. I have to wait minimum 25 minutes. They never have food ready. I just saw 7 cars drive away after wait 10 minutes to order.When customer want fast food they shouldn’t have to wait half an hour to get. Need new management.
Nobody in line but it takes forever to get your food. I like their food so I put up with the wait. But then I get home and I am missing several things from my order. I open up the fish and one piece looks like it got forgotten in the fryer all day. So the website tells you to call the store but they won’t answer the phone. So I am left with no choice but to complain here.
Visited the Nacogdoches location 4/30/21 as usual the service was awful. The chicken was cold and hard. I told the drive-through person my issue and she said the chicken just came up. I said it’s still cold. She told a person named Shay and she said it would be 20mins on hot chicken . Ok I.waited and waited till finally i.had to go inside. One person said it’s up on 4mins. I bout tea and continued to wait. Finally I said just give me my money back. Not the first time staff had an attitude cause customer didn’t want to eat their cold hard chicken. I waited for 27mins and only left the tea.
Been standing in the chicken express in Hope Arkansas for 20 minutes. Give been waiting for a combo 1. The reason im standing isn’t because the restaurant is full no its because all of the tables are filthy. Actually the guy who took my order went on break. He cleaned his table and sat down. This place is horrible.
Went to the Chicken Express in Palestine Tx. Ordered a tea. All the other Chicken Express I been to that have a door always bring out the the tea orders so we don’t have to wait. It needs to have updated sign and better service. When I eat at CE we go inside.
I just spent $50.66 at Chicken Express in Decatur, Tx. The tea they sold me was sour. When I called the store I asked for manager and explained what had happened. I was told that the tea was made fresh that morning. So I guess I “Lied” I was also told that they could only replace the tea not refund. I explained that the tea smelled and I poured it out but had the gallon jug. I was told that there was nothing he could do for me. Store policy would not allow him to replace or refund the tea since I poured it out. I then asked for the Corporate number and he told me to look it up online. All this for a $3.00 jug of tea. Well I won’t be back and I’ll tell all my friends about the “Wonderful Customer Service at the Decatur, Tx Chicken Express”.
We love to eat Chicken Express when it’s good, however that’s not to often anymore!! The food is sooo greasy, and fries are old and cold!! ? The biscuits are very hard so we switched to rolls and they are over done and greasy!! I always call and talk to Mgr. She is very nice and polite and She will recook our order but that gets old and it’s still greasy!! We have gotten free food because of bad food!! They don’t drain the fries, they get thrown into a box which steams them. ? We always ask for family size fries, cooked fresh, they are so good fresh!! ? We quit going for awhile, then this Sunday got some food, my husband had to stop, go inside after asking for fresh fries, cause they were cold, so he had to wait on fries which then the rest of the food wasn’t good when he got home. ? We only live a few blocks from there!! The chicken tenders tasted old, old grease or ?? ? Can’t something be done, or the business will continue to get worse!! ? They used to be really busy, now not so much!! Help us here in Muskogee, OK. Please!! The food is very good when cooked right!! Thank you!! ?
Management is so bad here in Snyder Texas. Where are the owners!? Wanted wings but they are low so could only give me partial order if still wanted them! What!! They can sell what they have and be making more? No ice sometimes! Tell me before I order then. Things like this. Employees instead of taking orders or answering drive thru they are in the front sitting down… Mashed potatoes soggy runny. Wasn’t sure if they were potatoes or gravy. Same with Mac and cheese. Horrible I will never go there again.
I visited the Nacogdoches location on 1/15/2021 and must say that the visit left something to be desired. However, it’s not surprising. I have been patronizing this establishment periodically and the result is always the same. The help is rude, unhelpful, and full of attitude. They do not even part their lips to thank customers for their business. Particularly disturbing during my last visit was the fact that the outside garbage can was overflowing with trash. How distasteful! The restaurant had just opened and customers are not allowed to dine in so why can’t you keep your establishment clean? Your business is severely lacking and you should train your employees better.
Based on the comments I guess this is an ongoing issue at ALL locations. The Corpus Christi location waited 40 mins in the drive thru just to come home and find some missing items in my order. I drive back to the store get down and had EVERY employee look at me standing at the register waiting to be acknowledged. It took about 3 mins just to be acknowledged which is ridiculous. The girl seemed like she didn’t believe me when I told her the issue. She wanted to give me the missing items, while my food had gotten cold. Such poor management. They need to train their staff to have great customer service skills and train on serving the food.
Whenever I’m in Fort Worth I have to have the fried livers from Chicken Express but this visit and the re-visit was horrible! On 9/28 I went to the Bridgewood location and ordered the liver combo only to get them home and find out that they were too too salty to eat even with the gravy and the bread. Called and talked to a manager on duty and was told he’d replace my meal. Went today 9/29 for my replacement and the GM was rude he only was going to replace the livers which was fine. Waited 26 minutes for an order of livers??. Only to get them home once again and these were saltier than the previous ones!! Talked to the owner of the restaurant and of course he was defending the manager and restaurant saying he hadn’t gotten any other complaints…maybe there are folks that love eating salt but not me! Sent my daughter to take the food back and to get my money back…this will be a location I wouldn’t recommend to my worst enemy!!!!
Chicken Express in Henderson Texas needs better management and better customer service. Placed an order in drive through for thighs and breast and was told all they had were wings did I just want an order of chicken wings. I asked if wings was really all they had and she answered yes. I asked would they be cooking any more chicken and she answered yes but it would take 25 minutes. This is at 5:30 on a Sunday afternoon and they don’t seem to be too busy. I am waiting since I don’t want to disappoint my family but not impressed with Manager or staff about how this was handled. Believe it would have been much more polite to start out with we are cooking more chicken but right now all we have available is wings instead of almost insisting I get wings. I will not come back here after today. I can find some place else to eat or go to Cotton Patch from now on. Very Disappointed. Mrs. KS Smith
Went to the Canton location today, Aug 25th at 1:35 PM. Ordered 2 piece fish meal. Was told it would take approximately 10 minutes to cook the fish. This was ok as fresh fish is best. After waiting 25 minutes, my wife finally walked up to the drive thru and asked where our order was. The lady at the window said she would get it right out. Once we got the order my wife checked the fish as we were heading home. She found the fish to be room temperature and so thin and dry all she could taste was corn meal. The hush puppies were rock hard and uneditable. The chicken was cold and dry. I usually get good food here but today was a complete horror story. Be a long time, if ever before I go back there.
I went to chicken express located at 2301 w berry st Fort Worth Texas time was 601 in the evening. I wanted the #4 meal and was told they were out of Breast for the day. What type of manager would let the business run out of chicken breast. I ordered okra and they put fries. Ordered 3 peppers and never received them though I wasn’t charged for them. I rate this location a 5 out of 10
I visited chicken express today for lunch. Unfortunately, nothing was cooked enough. The chicken was pink & slimy. The breading wasn’t that crispy like usual, the French fries were hard like they were raw. I’m very disappointed. We couldn’t even eat any of it.
I hate to complain but If i owned a business, I’d definitely want someone to let me know if something wasn’t right. Then I’d have the opportunity to correct the issue and have a better establishment for my customers. I went to Chicken Express in Tulsa on s.Memorial twice this week. Although we waited 20 minutes for an 18 piece order of chicken livers the quality was great. That was the 1st visit.
Today I ordered the same 18 piece only 9 gizzards and 9 livers. I only waited 10 minutes.
When I got home I had 5 livers and 6 of the tiniest gizzards I’ve ever seen. 2 weren’t even gizzards, they were ends that had fallen off a gizzard. 3 of the gizzards were so hard I couldnt chew them. I ordered a large mashed potatoes and a large coke.
The bill was $14.07.
That’s a lot for a lady on social security that gets $1073 per Month.
I feel it’s only right to send me some coupons since I didnt even get the amount of food I paid for. I like chicken express and will go back.
I will check my order before driving away. Thank you.
On Friday July 24th 2020 I visited the Chicken Express in Joshua Texas. Unfortunately it was not a good experience. My elderly aunt and I called in an order for two catfish fillets dinners one order of sides okra one order of corn fritters and the other one corn on the cob and fried okra. Unfortunately when I got home the order was wrong. Since this is the covid I went back to the store with the receipt, not the food. Because I understand that you’re not supposed to bring food back in after it’s left the store because of the Corona virus. I had a misunderstanding with the manager and assistant manager at the Chicken Express in Joshua they wanted to see the food to make sure that I wasn’t lying to them. Why would I lie about food I have no idea. They would not honor what was on the tickets. I explained to them that I was not going to bring back the food because of the coronavirus.I told them we got mashed potatoes and gravy which was not on the ticket the corn on the cob was not on the order and there were three pieces of catfish fillet instead of four. They continued to argue with me and I just left the store. I was not going to bring the catfish back because of the virus and because my aunt is 85 years old. So I will not be returning to that Chicken Express in Joshua and probably not to anymore Chicken Express that I’ve eaten at in the past. I was treated very hateful and disrespected and I didn’t appreciate it. I was frankly told it yes the order was right she does remember and I just said I have the receipt in the order was not correct. I will not be returning to any of your stores. I didn’t like the way I was treated very disrespectful.
Thank you for your time
Annie Woods
Horrible experience! Waited forever to get my food and then part of my order was missing. Drove all the way back after calling and still had to wait on my missing items and couldn’t even get silverware! Never going back!
Been enjoying the 2 filet dinner for a while now..all the sudden no hushpuppies…the meal says 2 regular sides and hushpuppies….but was told I had to pay extra….I said the meal has always came with them…still I have to pay extra….and then they didn’t even put them.in my order…and I have to ask for sauces…the Kilgore location has went way down …
I went to the location in Commerce Tx, last Friday night 6/12. It was about 15 minutes until closing and no one answered the drive thru. Figured they closed early, not a big deal. Today I went back 6/19 and it was over half an hour until closing for this location. Again no one answers. I waited for a few minutes then saw an employee exit the building and leave. I work in restaurant management and often close. I understand wanting to get done and go home more than most people would, but 2 weeks in a row and closing over 30 minutes early on a Friday night I think is unacceptable. If I closed my work 30-40 minutes I would be fired immediately. Maybe it’s different from corporate to franchises but I am highly dissatisfied.
I had the misfortune of going to the Kingsville Chicken Express drive though today at 6:46PM. I clearly ordered a number 4 with a bisket not a white roll. The clerk changed it to a Roll. I was very unhappy. Even though this store is very close to my apartment I doubt I will go back to your store. When I get subpar service, I speak with my dollars. At this point you have lost a customer. If you wish to investigate, the ticket number was T#397 on register #3.
I need the complaint number for the chicken express located here in OKC, OK if anyone could help me out, I need it ASAP…. I had a horrible visit. Ordered two dinners and when I got home the chicken looked dry and not fresh, the okra wasn’t fresh and when I called the store they told me that I was fresh and I mentioned that their tenders were bigger with my last visit and they stated those weren’t their tenders they borrowed from another store. The fact of the matter is if someone’s order is messed up or doesn’t look fresh, they should try to fix the issue.