Find below the customer service details of Carquest. Besides contact details, the page also offers a brief overview of the auto parts retailer.
Head Office
Advance Auto Parts, Inc
2635 E. Millbrook Road
Raleigh, NC 27604
United States
Support
Phone: 1-877-ADVANCE
Phone: 1-877-238-2623
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About Carquest
Carquest is a leading automotive aftermarket parts provider in North America, founded in the year 1974. Part of the Advance Auto Parts family, Carquest supplies replacement auto parts, accessories and equipment for all makes of automobiles. Today, there are close to 350 stores across US and Canada. In addition to it, Carquest manages over 1,280 independently owned stores. Besides passenger cars, Carquest offers quality auto products for light and heavy-duty trucks, buses and recreational vehicles.
Each location stores an inventory of more than 19,000 SKUs. The products include batteries, belts/hoses, brakes, climate control parts, clutches, engine parts, exhaust systems, hub assemblies, ignition components, radiators, cooling parts, starters, air conditioning accessories, electronics, performance parts, tire repair accessories, wiper blades, air filters, grease/lubricants, oil filters, hand tools, among others. Battery and wiper installation, electrical system testing, fluid recycling and few other services are offered for no charge.
Being the largest automotive aftermarket parts provider, the brand operates stores across all 49 states in the US. You can locate a store on the website by city, state or zip. The products are distributed through more than 60 distribution centers. You can visit the website to view the entire catalog of items. Download the store flyer to know the discounts and savings on engine parts, brake fluid and oil. Automobile owners can now buy online on Advance Auto Parts and pick the item at a store. The items will be available for pickup within 30 minutes.
If you want items delivered to your home, you will find this option as well. You can search for a part or accessory by inputting your vehicle’s year, make and model. Shop for replacement parts, performance parts, tools, accessories, oil and fluids at the comfort of your home. Browse the Special Offers section to find coupons, latest deals and items on clearance sale. You will find items from 20% to up to 70% discount. Products on the estore can be further filtered by sub-category, ratings, brand and price. On each product page, you can read the product details and specifications. The reviews section will help you know the experience of other buyers on the item.
Payment for purchases can be made using Visa, MasterCard, Discover, American Express, PayPal and Advance Auto Parts gift cards. As you checkout, you can see the delivery options. Most orders under standard delivery are shipped for free. You can expect a delivery within 3-4 business days. If you need an item faster, you can choose the expedited shipping. Once you place an order, you can cancel the same within a window of 45 minutes. You can sign in to your account to manage orders or track status of delivery.
As for the return policy, Advance Auto Parts allows shoppers to return or exchange an item within 45 days of purchase. The item must be unopened and in its original condition. Refund will be processed to the original method of payment within 7-10 business days. Note that there are some items like fuel pumps, temperature sensors and switches that cannot be returned. Do read the return policy to know the list of items you cannot get a refund. An item purchased in store can be returned to Advance Auto Parts or Carquest outlet.
Most parts purchased on the estore comes with a limited warranty of 90 days. If during the warranty period the item malfunctioned or showed defect, you can claim for a replacement or refund. For queries or complaints on payment, shipping, warranty, refund or others, you can reach the customer service via phone or email.
