Contact Careem: Find below customer service details of Careem, including phone and email. Besides contact details, the page provides a brief overview of the car booking app and its services. Reach the Careem customer service below for queries, complaints or feedback.

Careem Head Office
Careem Networks FZ LLC,
#1404, Shatha Tower,
Dubai Media City, Dubai, UAE

Careem Customer Service
Email: [email protected]
Email: [email protected]

Phone Numbers
Amman: +962 6 500 1622
Cairo: +20 2 38272828
Doha: +974 800 0097
Dubai: +971 4 440 5222
Islamabad: +92 42 111 227 336
Jeddah: +966 9200 33786
Karachi: +92 21 111 227 336
Kuwait: +971 4 440 5222
Lahore: +92 42 111 227 336
Manama: +973 1619 8927
Sharjah: +971 4 440 5222
____

About Careem
careem customer serviceCareem is a car booking company founded in the year 2012. Currently operating in over 26 cities in 10 countries, Careem’s services help connect travellers with drivers in minutes. Using Careem’s app, users can also schedule a cab by informing the time and place to be picked up for a later time. Careem offers car types to suit all budgets. There is First, Business and Economy class cars.

Careem is currently available in Abu Dhabi, Alexandria, Amman, Beirut, Cairo, Doha, Dubai, El Gouna, Jeddah, Jubail, Karachi, Kuwait City, Lahore, Madinah, Makkah, Manama, Riyadh, Sharjah and Islamabad, among others. Available 24/7, Careem cars can be booked on the website, smartphone app or by simply calling the customer care. The drivers are verified, licensed and trained. Upon confirming a ride, travellers will be able to track cars through phone-based GPS system

Travellers can pay with credit card or with cash. If you are a frequent Careem user, pre-load your account with Credits and save through discounts. The pricing is based on distance traveled and wait time. Airport pickup surcharge applies to all airport pickup bookings. For more information or queries on payment, refund, cancellation, or others, reach the Careem customer service.

64 Comments

  1. Qasim shah Reply

    I booked a ride for my family today.. careem Captain name is Noshad A and his vehicle number is White suzuki cultus BB-589.. i booked the ride to Saddar Rawalpindi and the Peak factor is 1.1 and total fare would be 300-350, However my family told me that the captain charged them 850 and the interesting thing is that the ride is not showing on my rides section nor i received any notification regarding the payment of ride.. it looks like he make my family fool because he knows i am not on that ride.. I need a Careem helpline contact number or someone from careem need to contact me…I have the screenshot of the ride booking in my cellphone.

  2. Naveed Asghar Reply

    I booked a ride from Nisbat Road to Nizami Street and the ride is not showing in my careem app. I dont even remember Car number and name of the captain. The approximated fare was 260-280 and the captain charged Rs. 1275/-. After completing the ride a blury picture of map was shown and the route he took was too long and we just came through a straight route. Now the ride has disappeared from my careem app. Kindly take strict action against this complaint.

  3. Hi
    I fed up with Careem policy regarding trips. Today I booked Careem for a trip in the city. 3 captains cancelled the rides and they wasted up my precious time. Not a single captain was ready to go my destination. Finally one captain reached me and told me that he is not ready to go my destination and told me cancel the ride. He refused to go. I am senior educationist. I am seriously thinking of having anti careem sessions for pathetic customer service of Careem Karachi. Shame on them. Now I am also charged outstanding of 188Pkr. What a way of treating consumers.

  4. I booked three rides which were not even moving when I cancelled them a pop-up message showed the captain cancelled the ride then why there’s a negative balance??

    • Syed Baqir Hussain Reply

      Please submit the details of your request, inquiry or feedback through any of these two channels:

      Login to Careem application, Go to “Get Help” in the main Menu and submit request details. You will also find answers to FAQs for a variety of topics.

      If you Don’t have a Careem account, please use this link: https://help.careem.com/hc/en-us/requests/new

  5. I booked a ride from 11B model town to harbancepura 1 hour ago and the ride is not showing in my careem app. I dont even remember Car number. The name of captain was Raza something. The approximated fare was 260-340 and the captain charged 757Rs/-. After completing the ride a blury picture of map was shown and the route he took was too long and we just came through a straight route. Now the ride has disappeared from my careem app. Kindly take strict action against this complaint.

  6. Hi sir,
    I am Careem user Karachi, Pakistan and I am fed up with Careem policy regarding trips. Today I booked Careem for a trip in the city. Eight captains cancelled the rides and they wasted up my precious time. Not a single captain was ready to go my destination. Finally one captain reached me and told me that he is not ready to go my destination and told me cancel the ride. He refused to go. I am senior journalist and columnist. I am seriously thinking of having press conference against this fucking customer service of Careem Karachi. Shame on them. Now I am also charged outstanding of 122 Pkr. What a way of treating consumers.

  7. Careem WhatsApp service is useless. cannot solve any issues.
    I need phone number to talk to someone to help me to solve my issues.
    I cannot access my account. reset password through the system or through the WhatsApp customer service doesn’t work. always receive message ” invalid username or mobile number” been in this problem for more than a week and no one can help.

  8. I requested careem service from airport to hotel. By mistake I touched screen and they charged me 71dirhams . I’m not happy for that. I tried to contact the driver by message but no answer. Moreover I didn’t receive receipt.
    I need receipt for that cost to provide it to my company anyway.
    Please send me receipt for that transaction.

  9. I am very disappointed with your captain services, and i cannot contact with your help line, i am trying to contact you at the phone call but there is no any contact with you and I launched my 2 complaints too by email but you did not answer me so far about my refund of excess amount charged the bad and cheater driver. please look my last ride carefully.

  10. AAMIR NASEEM Reply

    Dear sir,

    I WANT TO REGISTER A COMPLAINT against the pilot named Sajawal his mobile no. is 0306-5677686 his vehicle is black toyota xli ON MONDAY EVENING ALMOST AT 8:00 PM when I reach at my destination he show me his mobile screen that fair is Rs. 399 but I receive sms from careem Rs. 167. I have also saved the screen short of the fair but the captain charged Rs. 233 excess. Please look into the matter and refund me back my excess amount. Waiting for your positive response.

    Thanks
    AAMIR NASEEM

  11. I tried calling careem helpline in pakistan but apparently you can only call to become a captain and no other help can be provided by careem customer care services to their customers.
    Further more i tried adding credit card as a payment method but i cannot pay through me card and cannot ask for help through help line

  12. Syed Gulrez Akhter Reply

    I wish to comment on my journey with Careem on Thu/14 Feb, 2019 as I did not get the rating form after completion of the journey.

    The car was not in good condition, with seat cushion and covers worn out.

    There was fuel smell in the car, indicating some fuel leakage – which is a safety hazard.

    Whenever the driver applied brakes, there was loud noise coming from the wheels indicating worn out brake pads.

    Such poorly maintained cars should not be on the car pool and removed else the owner be advised to improve it.

    Overall a poor reflection of Careem.

    Syed Gulrez Akhter

  13. Muhammad Salman Reply

    My trip with White Mehran LZF-9791 was very bad due to following reasons:
    1. Driver was very non professional. I booked ride from LAAL PUL TO Railway Station Lahore and was standing on Exact side of bank canal. But driver forced me to come on other side which was wrong side.
    2. I was forced to take risk of crossing two high traffic roads of bank canal and canal railway track. It was really dangerous.
    3. When I reached to car, driver took me and drived about 4KMs vide U turn and passed exactly from same point where I was initially standing.
    4. Driver had bad intention of including U Turn 4KMs to my drive. Otherwise he would came at point i requested.
    5. Car was in very pathetic and dangerous condition. Damaged Doors etc.
    6. Fare was Rs.270 but driver collected Rs.300 from me and said that he will transfer remaining Rs.30 to my account.
    7. No amount was transferred to my account later on.

    Such drivers with pathetic Behaviour, cheating and damaged car…………Very Bad Experience—-Organized Cheating

  14. Good Morning,
    I am facing a problem as no promo code works on my account. I received on by sms but it does not work.
    Furthermore, i tried to call the customer services number in Bahrain but it does not go through.
    Look into the matter and help me solving the problem. Thank u in anticipation

  15. I was distressed to receive a whatsapp message from my Careem Captain who drove me around Karachi for most part of the day that Careem not only refused to pay him for this ride plus the tip, but fined him an additional PKR 4500 on the pretext that this was a fake ride!!! Is this what happens in Pakistan with Careem network? The guy is a poor driver andhe is now out of pocket more than PKR 7500, a huge sum for him. I am disgusted in my stomach from knowing this. For three weeks, I have been sending emails to the Careem Customer Service in Dubai but not a single acknowledgment. The driver has made repeated trips to Careem Office in Karachi but each time was shunned away. SHAME ON YOU, CAREEM! You kept my money and are not paying the deserving driver!!! I will personally visit the HQ in Dubai and raise a fuss.

  16. I have written 2 emails previously. This is highly shameful that captains are over charging and stealing money from customer wallet by making wrong entries. Careem customer service has shut down their numbers and are not responding to emails. i hope to hear from you people soon to resolve my matter.

  17. Today, I have used Careem from Kinnari Bazaar to Paragon city, We said to deduct the money from our wallet. The balance was approximately 600 in our wallet. The captain said give the payment on cash. Our ride is of 561. We give him 600 and said deposit 40 Rupees in our wallet. Now, we check our wallet there is only 31 PKr . Our previous money is also deducted. The information of caption is Amjad Palwan. Car is Honda Santro. The number of car is LRS 689. Kindly give us the feedback

  18. I registered as a new customer right now with my mastercard details. However on typing my promo code the server constantly seems to be down or a typo error is the other problem. In the meanwhile I have already been charged AED 1/- to my credit card. Unfortunately all instructions as mentioned on your website are being followed. If it does not come through I have no number access to call and speak to someone.
    I NEED HELP.

  19. Careem service is getting worse day by day. They charged you more than estimated on app. I think its time to move to alternates. They share fake promo codes.

    They overcharged you. Their captains takes longer route to get extra milage & extra money.

    So irritated with their service now.

  20. I want to register a complaint against the Captain named Sajid Mehmood Mughal his vehicle was white color suzuki wagonR number 491. I booked ride today on 4th September 2018 in morning for office. His behavior was annoying and rude. First i called him to inform that my locations always shows street 6 please ignore it and enter in street 5 he has not followed and enter in street 9 then street 7 and he behave badly on call after reaching on correct street he refuse to enter in it. while travelling he continuously saying your location was not right, i don’t like to go from service road i always use highway, its up to captain to choose the route you have no right to say from where to go, i will block you etc. It was worst ride of my life. I am regular customer using careen for office in the morning on daily basis and can’t afford to start my day with such annoying behavior. Please look into it and take action.
    Thanks

  21. Pervaiz Ch Reply

    Good Morning,
    I am facing a problem as no promo code works on my account. Look into the matter and help me solving the problem. Thank u in anticipation

  22. Muhammad Faaiz Khan Reply

    I have booked a ride 2 days back, my total payable amount was 390/-, i told the captain to detect Rs. 150/- from my account further you can collect from my mom, but he detect Rs. 150/- from my account and took Rs. 390/- to her also, what kind of service is this? i want my Rs. 150 Back in my account, also want a valid No of customer support i wanna register further complaints on call, Kindly respond ASAP.

  23. Roderica Mondragon Reply

    I am trying to call your customers service and no. in Doha but seems no one is available to answer. I was just wondering why i have different rate the second time i booked, when i booked in the same place as before but 100 meters was added for the distance? And one more thing, why i have outstanding balance of 3, i didnt even cancelled my first booking, it was the driver cancelled it. Dont know why he did it.Where can i call to complain?

  24. In 3 years, in Cairo, I could see Careem services lowering in quality.
    Security : drivers driving while talking at phone or chatting on whatsapp, so, not watching the road.
    Directions : majority of drivers do not know well the city, they take ages to find you, and then need to be directed to find the place to go.
    GPS : not working very well because of the internet low speed in Egypt. not so accurate in a city where shorts cuts are much needed. If drivers had the experience of the city, the GPS would not be needed anyways.
    Cars shapes : all very clean in the beginning, this is also decreasing. And AC does not always work.
    Bill : Most of the time, drivers do not have change. So it becomes automatic to put money on Careem wallet.
    Cancelation : While drivers have a hard time to find their clients location, too often, we have to cancel, but the customer pay ! Lots of money is lost for the client on legitimate cancellations !
    Recently, drivers starts also, to act like they wanna choose if they want to drive you somewhere far or not. In the end, it becomes hard to find an available driver in certain areas at certain times.

    But the biggest issue to me, is the safety. How come , such an organized and popular worldwide service, tolerate working with drivers driving in a dangerous way !!

    Side note : some drivers driving in a dangerous way have a very good rating !! Surprising !!

  25. I want to register a complaint but for hours no one is attending my call.Your captain refuse rides and they charge cancellation to the customers.Now i wont Use their pathetic and too much coastly service. going to uninstall

  26. Reem Mabrouk Reply

    I have an inquiry to make concerning buying a package, as i do not have a credit card and do not want to borrow someone’s credit card, and i have tried asking a captian to put the amount needed in my credit and he refused. So now i need to purchase a package and do not know how to do that other than a credit card.

  27. I want to register a complaint but for hours no one is attending my call.Your captains are refusing rides and Careem is charging cancellation to the customers.

  28. Ahmad adel Reply

    I get my first ride today and the driver inform that the ride is cancelled due to company connection problem and get me to my destination with 1.5 extra fees and without any prove for the payment and without any receipt
    Very impressive experience

  29. When a Captain reached hie drop location but customer want to go any other side and do not want to end the ride. In this situation captain receive new ride call. If captain did’t accept the call his rating will go down. So there should be an option for captain, he is available or not.

  30. Akbar Wali Shah Reply

    I have been charged Rs. 285 for a 9 KM ride on Careem bike from Devis road Lahore to Firdous Market, Lahore. How this can be justified. I can also complete details of the captain as well as my history of the rides, where I have been charged Rs. 70-80 normally.

  31. muhamamd suleman Reply

    I took a bike Ride. Driver ended the ride in middle of nowhere because, he does not wanted to go at my destination and was very rude and abusive for no reason.
    Such stupid idiot illiterate drivers needs to be terminated ASAP else this will cause serious problems in the society.

  32. Muhammad Sagheer Reply

    Today I booked a ride with Careem Captain (03102793330) at Honda Qauideen Karachi. The Captain did not move for about 5 minutes. Once I called, he said he will take 15-20 minutes more and better i should cancel the ride. Accordingly I had to cancel the ride.
    I booked again the ride and a very nice careem captain Mr Syed Kamran (03112058485)reached within five minutes.
    Once paying I was told to pay extra Rs 250 as cancellation of previous ride.
    This is unfair as ride had to be cancelled due to Captain not willing to come.
    Please refund/credit the undue cancellation charges

  33. Syed Muzammil Hussain Reply

    Please call me
    I have a complaint for Uber driver.
    Although it is not your duty, but kindly help me how to lodge a complaint with Uber.
    I contacted Uber for for a drive.The driver declined to come. I asked him to cancel the drive.He did so but I was charged. Why?

  34. I have been trying to contact Careem but of no avail.
    I was charged double mileage on 3/3/2018 travelling from Cantt to Cavalary ground in Lahore.
    This is a total ripoff.
    I contacted the Captain but no success. He started unnecessary arguments.
    Kindly resolve the issues immediately.

  35. zaheer akbar Reply

    I registered a complaint 1 Month ago to your customers service regarding remaining my Account block and they promised me to solve my problem within 24 hour. I also sent a email about same. But it is sad that no one from your side contacted me or even bothered to give me any reply.

  36. mohamed salah eldien Reply

    Today, 19/2/2017 – at 11.28 I booked a trip to Agami area in Alexandria, and after the conclusion I evaluated it with four stars, and was surprised by a subsequent communication from the captain tells me that the customer service company contacted him on the grounds that my assessment of the trip one star, Evaluation error.
    Other than that I have paid 15 pounds as deposit in the account and did not enter the amount with a balance, I hope to calculate the assessment of four stars, and the search not to enter the balance paid to the province after the end of the trip

  37. NAVEED ABDULLAH Reply

    Undoubtedly Careem services are great. Sadly our own people abuse it.
    One of the driver i travelled with in Lahore overbilled me.
    It was not that i was fooled. It was because he showed my his cell phone with Careem App and that showed the amount he charged me. Once i got down and got comfortable and had a look on my Cell on Careem App, it was showing different amount.
    I sent email to Careem, but it has been 2 weeks, no response.
    I request to punish such drivers (Cancel their permit) or something so that people continue their blind faith in Careem the way it should be.

  38. I have a new number.i installed Careem on my new number but it will not take my email address.i have deleted Careem from my old number. How can i get my email to register with careem on my new number.Please help

  39. Ayishahamza Reply

    I have booked a ride about one hour ago. But the captain has not arrived at my location and also get is phone off. I tried a lot of time to contact him but in vain. Surprisingly when I checked my wallet he has charged me a ride. How could it possible? Even he has not pick me. Kindly solve the matter at your earliest . And also charged the captain not me as the penelty. Hope you understand my complaint and do the needful.

  40. I booked a car and vehicle number Bhu-058 his mobile no 03463526261 was assigned to me. I could see the car moving away from my location therefore i called the captain but he had turned off his cell phone. Now in this case i have to cancel the ride but Careem would definitely charge me for cancelling the ride. I want this captain to pay these charges and he must give an explanation that if he can’t attend the call then why did he accept it.

  41. Faysal Azim Lehri Reply

    I booked a car and vehicle number BHH-336 was assigned to me. I could see the car moving away from my location therefore i called the captain but he had turned off his cell phone. Now in this case i have to cancel the ride but Careem would definitely charge me for cancelling the ride. I want this captain to pay these charges and he must give an explanation that if he can’t attend the call then why did he accept it.

  42. Muhammad Umair Ahsan Reply

    I registered a complaint on 18-11-2017 to your customers service regarding remaining wallet charges and they promised me to solve my problem. I also sent a email about same. But it is sad that no one from your side contacted me or even bothered to give me any reply.

  43. Shahid Shakeel Reply

    I want to register a complaint but no one is attending my phone for last many hours . The captain had charged Rs.620 whereas I got message of Rs.431to be paid.So balance has not shown in my wallet. Kindly solve the problem and reply me. Regards

  44. Ali Mohammad Abd El Razek Reply

    Hi
    How can I add a car online to my ADMA ? I searched and tried a lot but didn’t find any way to upload the added car documents including the nacita car care approval letter…I’m also an UBER partner and I’ve added the car online in three hours right after uploading all its documents and I guess you’re not less than them and you’ve got a way to do it online but I don’t know it instead of going to your service center store located in my city which is ALEXANDRIA because it’s so unorganized ,so smelly without any air entrance for oxygen or either an air freshner, the employees are very impolite and there’s no waiting areas ..The other day I spent four hours to meet the employee for asking about something that concerns my account…
    Please notify me about what shall I do because I sold the car on the ADMA and bought a new one that I want to add it …
    Thanks for your patience and understanding

  45. I dislike few things about Careem.
    1. Although it is a facility that a customer can deposit his money with careem for future rides which in fact rests with one captain, however, this makes the next upcoming captain deprived of his due money. Let me examplify: Mr x took ride of 40$ and gave 100$ for deposit into his careem account. The captain added into it but kept that money i.e. more than he deserved. Next time Mr x used another careem car with another captain who, when asked for the dues, was given nothing in return by Mr x saying that he already used credited money of 60$ in his acount!What a glitch!

    2. Many careeem drivers use fake rides to earn illegally just because of stricting financial policies day-by-day which is reducing the captain’s or the owner’s earning day by day. This needs be curbed by improving packages for the careem partners / captains / owners of the cars.

  46. I registered myself to drive my own car with careem,went for trg,got my car certified from Pak wheels…but ADMA app inspite of allotting pin, kept on writing the same thing all the time enter your number correctly….Finally I went to careem centre chandni Chowk murre road…They again registered me …But once again ADMA does not open and to my utter surprise help line is as usual is offers no reply since last three days…There is no one to tame these people to conduct themselves honorably and with decency????

  47. Shahzad Badar Reply

    I asked for the manager’s number and the operators told me that they cannot provide the office or managers number. This is strange and shocking.

  48. Shirjeel Agha Reply

    Bad Karachi Customer Service. When no one has to attend the call then why give number on the website. I had few questions to ask about the monthly packages but my repeated efforts to establish contact on phone failed in spite of long wait times. No regard for customers I guess!!!

  49. I want to register a complaint but no one is attending my phone for last many hours.The captain had no change to return back i was told that the change will be added in my wallet but it is showing negative balance.

  50. I want to register a complaint but no one is attending my phone for last many hours. I forgot my cell phone today in Careem’s car and want to recover that back.

  51. I’ve downloaded an app and also signed up for last few days , but I couldn’t get an confirmation code on my number and nobody is receiving the call also what should I do

  52. Nabeel Aziz Reply

    I also want to register a complaint but for hours no one is attending my call. I think it is just a tune which is set and no one is there to attend.

    Sharing an experience just had with Careem, found a really bad service. Billed above 1000 Rs for ride which is hardly under 500 Rs. Reason for over billing given by Captain is waiting in Traffic Jam.

  53. Zarin Mohsin Reply

    Dear Careem team,
    This is regarding a problem i faced with Careem today. I had to go to the Hospital , had an appointment for my mother-in-law and called careem.They arranged a driver Shabeer khan who didnt seem to be very educated, i kept calling him to give directions of my sector , but he kept saying thati am out of your house same number but probably some other sector and at the last moment cancelled my booking and i missed my appointment till tuesday now.
    After that i kept calling careem the whole day but it said”welcome to careem ” and then the music starts.
    Please take some notice of this incident, hire educated/cooperative captains and please do attend calls as at times its emergency.
    I have had very nice experience with careem and i do want to continue using it, so please cooperate.
    Regards
    one of your loyal customers

  54. Muhammad Daniyal Reply

    Hi,
    I’ve been on hold since the past five minutes on call but there hasn’t been any luck.
    Last night I took a Go Careem from Ocean Mall to IBA, Main Campus. I had 71 rps credit in my account and used the 50% credit back promo code. When I reached my destination, the captain’s device stopped working and the trip amount just wouldn’t show. I waited for him in the car for 20 minutes before handing him a 500 rps note to fill just put in my account since it was more than the bill. The captain called me after half an hour and told me that the ride has restarted and when he has clicked end ride, the trip total was 37. He didn’t feed the 500 in my account because he did not know what to do now.

    Kindly get in touch with your captain. I had a valid promo code and credit. The extra amount should have been in my Careem wallet but there is nothing. Please get back to me soon/

  55. Syed Anis Ahmed Reply

    I want to register a complaint but for hours no one is attending my call.Your captains are refusing rides and Careem is charging cancellation to the customers.today also sam as captain name Mohammad imran car registration no. BGZ-389

  56. Muhammad Daniyal Reply

    I have been trying to buy Careem credits since half an hour but no car is showing up to take the cash. If you have discontinued that service, then please inform your customers because there are like 10 cars appearing on my application but your buy credits portal says “Careem not found.”

    What other way is there? I’ve tried calling on your helpine but I’ve only had to wait for 15 minutes each without any contact in the end.

    Kindly look into this and let me know since I have to buy a package.

  57. Muhammad Tariq Jilani Reply

    Careem started as a good service in Pakistan , providing a good alternate to travel . Over a period of time and with expansion – which can be translated as popularity , some signs indicate that all is not well . Two comments on this page complain of lack of response , not a healthy sign for any business. I have the following suggestions for your consideration :-
    1. Do not make it a free for all affair , let there be stringent checks for people joining with their cars. Vehicle fitness , drivers’ health , adherence to traffic rules , background , behaviour etc. This is not exhaustive list.
    2. Drivers plan their runs according to their convenience , nothing objectionable but not at the cost of the customer. If a driver has to go from point A to B and picks up a passenger enroute . The driver’s schedule should not turn into a hair raising experience for the passengers.
    3 . Drivers be instructed to follow the shortest route, not as per their choice.
    4.There have been instances of over charging , must be taken very seriously. Nobody has the time or energy to get involved in an argument or a refund procedure.
    5. Women travelling alone must be treated with utmost respect. Rude drivers must be let off immediately , there is no dearth of replacements.
    6. Cars turn up running on CNG – weak pulling on city roads , cylinders not allowed on public transport , ACs not working etc , leaving little choice – cancel the ride – unpleasant, travel , unpleasant!
    6. All would be drivers be put through a short orientation making them aware of the mechanics , company policy , it’s not a free ride after all!
    7. Monitoring , response and responsibility are important factors – the company must never lose sight of them.
    I could carry on but this is enough , I guess.
    Best wishes !

  58. I want to make account without using my Facebook only my email and it is used also for my Facebook Please till me how I can perform it
    With thanks

  59. Qaisar farooq Reply

    I want to register a complaint but for hours no one is attending my call.Your captains are refusing rides and Careem is charging cancellation to the customers.

  60. Naeem Jiwani Reply

    I want to register a complaint but for hours no one is attending my call.Your captains are refusing rides and Careem is charging cancellation to the customers.

  61. I want to register a complaint but no one is attending my phone for last many hours. I forgot my cell phone of Samsung Galaxy J7 today in Careem’s car and want to recover that back.

    • Tauqeer-us-Salam Reply

      I also want to lodged a complaint against the pilot named Muhammad Umar Afzal his vehicle was silver color Mistubishi EK Wagon number BDE-662. That was 7th September’s incident at 2107 hrs. I had booked the Careem to go back home from my office but the captain before reaching my destination called me and asked where will you want to go what would be your drop off location. I told him first you come to my desired pick-up location than I will let you know but he keep insisting and his way of asking become more and more insulting. After 15-20 minutes I got the message that pilot had cancelled the ride and 109 rupees penalty has been imposed on me. Now tell me did I cancelled the ride? I was waiting the pilot at my office and he did not show up. Now a days this is very common at night time that pilot only pick those rides which are beneficial to them like the customer livers near his house so he picked that one other wise very rudely talk to them and cancelled the ride. I just want to Careem management that take a strict action against the pilot and secondly please pick the customer care phone service no body pick the phone I tried several days but no use. If this will remain same Careem will definitely lose its reputation. Do think about that and nip the evil in the bud.

  62. I want to register a complaint but for hours no one is attending my call.Your captains are refusing rides and Careem is charging cancellation to the customers.

Write A Comment