Careem Head Office
Careem Networks FZ LLC,
#1404, Shatha Tower,
Dubai Media City, Dubai, UAE
Careem Customer Service
Email: go@careem.com
Email: sales@careem.com
Phone Numbers
Amman: +962 6 500 1622
Cairo: +20 2 38272828
Doha: +974 800 0097
Dubai: +971 4 440 5222
Islamabad: +92 42 111 227 336
Jeddah: +966 9200 33786
Karachi: +92 21 111 227 336
Kuwait: +971 4 440 5222
Lahore: +92 42 111 227 336
Manama: +973 1619 8927
Sharjah: +971 4 440 5222
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About Careem
Careem is a car booking company founded in the year 2012. Currently operating in over 26 cities in 10 countries, Careem’s services help connect travellers with drivers in minutes. Using Careem’s app, users can also schedule a cab by informing the time and place to be picked up for a later time. Careem offers car types to suit all budgets. There is First, Business and Economy class cars.
Careem is currently available in Abu Dhabi, Alexandria, Amman, Beirut, Cairo, Doha, Dubai, El Gouna, Jeddah, Jubail, Karachi, Kuwait City, Lahore, Madinah, Makkah, Manama, Riyadh, Sharjah and Islamabad, among others. Available 24/7, Careem cars can be booked on the website, smartphone app or by simply calling the customer care. The drivers are verified, licensed and trained. Upon confirming a ride, travellers will be able to track cars through phone-based GPS system
Travellers can pay with credit card or with cash. If you are a frequent Careem user, pre-load your account with Credits and save through discounts. The pricing is based on distance traveled and wait time. Airport pickup surcharge applies to all airport pickup bookings. For more information or queries on payment, refund, cancellation, or others, reach the Careem customer service.
Please call me
I have a complaint for Uber driver.
Although it is not your duty, but kindly help me how to lodge a complaint with Uber.
I contacted Uber for for a drive.The driver declined to come. I asked him to cancel the drive.He did so but I was charged. Why?
I have been trying to contact Careem but of no avail.
I was charged double mileage on 3/3/2018 travelling from Cantt to Cavalary ground in Lahore.
This is a total ripoff.
I contacted the Captain but no success. He started unnecessary arguments.
Kindly resolve the issues immediately.
I registered a complaint 1 Month ago to your customers service regarding remaining my Account block and they promised me to solve my problem within 24 hour. I also sent a email about same. But it is sad that no one from your side contacted me or even bothered to give me any reply.
Today, 19/2/2017 – at 11.28 I booked a trip to Agami area in Alexandria, and after the conclusion I evaluated it with four stars, and was surprised by a subsequent communication from the captain tells me that the customer service company contacted him on the grounds that my assessment of the trip one star, Evaluation error.
Other than that I have paid 15 pounds as deposit in the account and did not enter the amount with a balance, I hope to calculate the assessment of four stars, and the search not to enter the balance paid to the province after the end of the trip
Undoubtedly Careem services are great. Sadly our own people abuse it.
One of the driver i travelled with in Lahore overbilled me.
It was not that i was fooled. It was because he showed my his cell phone with Careem App and that showed the amount he charged me. Once i got down and got comfortable and had a look on my Cell on Careem App, it was showing different amount.
I sent email to Careem, but it has been 2 weeks, no response.
I request to punish such drivers (Cancel their permit) or something so that people continue their blind faith in Careem the way it should be.
I have a new number.i installed Careem on my new number but it will not take my email address.i have deleted Careem from my old number. How can i get my email to register with careem on my new number.Please help
I have booked a ride about one hour ago. But the captain has not arrived at my location and also get is phone off. I tried a lot of time to contact him but in vain. Surprisingly when I checked my wallet he has charged me a ride. How could it possible? Even he has not pick me. Kindly solve the matter at your earliest . And also charged the captain not me as the penelty. Hope you understand my complaint and do the needful.
I booked a car and vehicle number Bhu-058 his mobile no 03463526261 was assigned to me. I could see the car moving away from my location therefore i called the captain but he had turned off his cell phone. Now in this case i have to cancel the ride but Careem would definitely charge me for cancelling the ride. I want this captain to pay these charges and he must give an explanation that if he can’t attend the call then why did he accept it.
I booked a car and vehicle number BHH-336 was assigned to me. I could see the car moving away from my location therefore i called the captain but he had turned off his cell phone. Now in this case i have to cancel the ride but Careem would definitely charge me for cancelling the ride. I want this captain to pay these charges and he must give an explanation that if he can’t attend the call then why did he accept it.
I registered a complaint on 18-11-2017 to your customers service regarding remaining wallet charges and they promised me to solve my problem. I also sent a email about same. But it is sad that no one from your side contacted me or even bothered to give me any reply.
I want to register a complaint but no one is attending my phone for last many hours . The captain had charged Rs.620 whereas I got message of Rs.431to be paid.So balance has not shown in my wallet. Kindly solve the problem and reply me. Regards
Hi
How can I add a car online to my ADMA ? I searched and tried a lot but didn’t find any way to upload the added car documents including the nacita car care approval letter…I’m also an UBER partner and I’ve added the car online in three hours right after uploading all its documents and I guess you’re not less than them and you’ve got a way to do it online but I don’t know it instead of going to your service center store located in my city which is ALEXANDRIA because it’s so unorganized ,so smelly without any air entrance for oxygen or either an air freshner, the employees are very impolite and there’s no waiting areas ..The other day I spent four hours to meet the employee for asking about something that concerns my account…
Please notify me about what shall I do because I sold the car on the ADMA and bought a new one that I want to add it …
Thanks for your patience and understanding
I dislike few things about Careem.
1. Although it is a facility that a customer can deposit his money with careem for future rides which in fact rests with one captain, however, this makes the next upcoming captain deprived of his due money. Let me examplify: Mr x took ride of 40$ and gave 100$ for deposit into his careem account. The captain added into it but kept that money i.e. more than he deserved. Next time Mr x used another careem car with another captain who, when asked for the dues, was given nothing in return by Mr x saying that he already used credited money of 60$ in his acount!What a glitch!
2. Many careeem drivers use fake rides to earn illegally just because of stricting financial policies day-by-day which is reducing the captain’s or the owner’s earning day by day. This needs be curbed by improving packages for the careem partners / captains / owners of the cars.
I registered myself to drive my own car with careem,went for trg,got my car certified from Pak wheels…but ADMA app inspite of allotting pin, kept on writing the same thing all the time enter your number correctly….Finally I went to careem centre chandni Chowk murre road…They again registered me …But once again ADMA does not open and to my utter surprise help line is as usual is offers no reply since last three days…There is no one to tame these people to conduct themselves honorably and with decency????
I asked for the manager’s number and the operators told me that they cannot provide the office or managers number. This is strange and shocking.
Bad Karachi Customer Service. When no one has to attend the call then why give number on the website. I had few questions to ask about the monthly packages but my repeated efforts to establish contact on phone failed in spite of long wait times. No regard for customers I guess!!!
I want to register a complaint but no one is attending my phone for last many hours.The captain had no change to return back i was told that the change will be added in my wallet but it is showing negative balance.
I want to register a complaint but no one is attending my phone for last many hours. I forgot my cell phone today in Careem’s car and want to recover that back.
I’ve downloaded an app and also signed up for last few days , but I couldn’t get an confirmation code on my number and nobody is receiving the call also what should I do
I also want to register a complaint but for hours no one is attending my call. I think it is just a tune which is set and no one is there to attend.
Sharing an experience just had with Careem, found a really bad service. Billed above 1000 Rs for ride which is hardly under 500 Rs. Reason for over billing given by Captain is waiting in Traffic Jam.
Dear Careem team,
This is regarding a problem i faced with Careem today. I had to go to the Hospital , had an appointment for my mother-in-law and called careem.They arranged a driver Shabeer khan who didnt seem to be very educated, i kept calling him to give directions of my sector , but he kept saying thati am out of your house same number but probably some other sector and at the last moment cancelled my booking and i missed my appointment till tuesday now.
After that i kept calling careem the whole day but it said”welcome to careem ” and then the music starts.
Please take some notice of this incident, hire educated/cooperative captains and please do attend calls as at times its emergency.
I have had very nice experience with careem and i do want to continue using it, so please cooperate.
Regards
one of your loyal customers
Hi,
I’ve been on hold since the past five minutes on call but there hasn’t been any luck.
Last night I took a Go Careem from Ocean Mall to IBA, Main Campus. I had 71 rps credit in my account and used the 50% credit back promo code. When I reached my destination, the captain’s device stopped working and the trip amount just wouldn’t show. I waited for him in the car for 20 minutes before handing him a 500 rps note to fill just put in my account since it was more than the bill. The captain called me after half an hour and told me that the ride has restarted and when he has clicked end ride, the trip total was 37. He didn’t feed the 500 in my account because he did not know what to do now.
Kindly get in touch with your captain. I had a valid promo code and credit. The extra amount should have been in my Careem wallet but there is nothing. Please get back to me soon/
I want to register a complaint but for hours no one is attending my call.Your captains are refusing rides and Careem is charging cancellation to the customers.today also sam as captain name Mohammad imran car registration no. BGZ-389
I have been trying to buy Careem credits since half an hour but no car is showing up to take the cash. If you have discontinued that service, then please inform your customers because there are like 10 cars appearing on my application but your buy credits portal says “Careem not found.”
What other way is there? I’ve tried calling on your helpine but I’ve only had to wait for 15 minutes each without any contact in the end.
Kindly look into this and let me know since I have to buy a package.
Careem started as a good service in Pakistan , providing a good alternate to travel . Over a period of time and with expansion – which can be translated as popularity , some signs indicate that all is not well . Two comments on this page complain of lack of response , not a healthy sign for any business. I have the following suggestions for your consideration :-
1. Do not make it a free for all affair , let there be stringent checks for people joining with their cars. Vehicle fitness , drivers’ health , adherence to traffic rules , background , behaviour etc. This is not exhaustive list.
2. Drivers plan their runs according to their convenience , nothing objectionable but not at the cost of the customer. If a driver has to go from point A to B and picks up a passenger enroute . The driver’s schedule should not turn into a hair raising experience for the passengers.
3 . Drivers be instructed to follow the shortest route, not as per their choice.
4.There have been instances of over charging , must be taken very seriously. Nobody has the time or energy to get involved in an argument or a refund procedure.
5. Women travelling alone must be treated with utmost respect. Rude drivers must be let off immediately , there is no dearth of replacements.
6. Cars turn up running on CNG – weak pulling on city roads , cylinders not allowed on public transport , ACs not working etc , leaving little choice – cancel the ride – unpleasant, travel , unpleasant!
6. All would be drivers be put through a short orientation making them aware of the mechanics , company policy , it’s not a free ride after all!
7. Monitoring , response and responsibility are important factors – the company must never lose sight of them.
I could carry on but this is enough , I guess.
Best wishes !
I want to make account without using my Facebook only my email and it is used also for my Facebook Please till me how I can perform it
With thanks
I want to register a complaint but for hours no one is attending my call.Your captains are refusing rides and Careem is charging cancellation to the customers.
I want to register a complaint but for hours no one is attending my call.Your captains are refusing rides and Careem is charging cancellation to the customers.
I want to register a complaint but no one is attending my phone for last many hours. I forgot my cell phone of Samsung Galaxy J7 today in Careem’s car and want to recover that back.
I also want to lodged a complaint against the pilot named Muhammad Umar Afzal his vehicle was silver color Mistubishi EK Wagon number BDE-662. That was 7th September’s incident at 2107 hrs. I had booked the Careem to go back home from my office but the captain before reaching my destination called me and asked where will you want to go what would be your drop off location. I told him first you come to my desired pick-up location than I will let you know but he keep insisting and his way of asking become more and more insulting. After 15-20 minutes I got the message that pilot had cancelled the ride and 109 rupees penalty has been imposed on me. Now tell me did I cancelled the ride? I was waiting the pilot at my office and he did not show up. Now a days this is very common at night time that pilot only pick those rides which are beneficial to them like the customer livers near his house so he picked that one other wise very rudely talk to them and cancelled the ride. I just want to Careem management that take a strict action against the pilot and secondly please pick the customer care phone service no body pick the phone I tried several days but no use. If this will remain same Careem will definitely lose its reputation. Do think about that and nip the evil in the bud.
I want to register a complaint but for hours no one is attending my call.Your captains are refusing rides and Careem is charging cancellation to the customers.