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Contact of Captain D’s customer service

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Contact Captain D’s: Find below customer service details of Captain D’s, US, including phone and email. Besides contact details, the page also offers a brief overview of the restaurant chain.

Head Office
Captain D’s, LLC
624 Grassmere Park Drive,
Suite 30, Nashville,
Tennessee 37211

Customer Service
Phone: 800-314-4819 (consumer info)
Phone: 877-635-6502 (franchise info)
Email: [email protected]
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About Captain D’s
Captain D’s is a seafood restaurant chain founded by Ray Danner in 1969. Headquartered at Nashville, Tennessee, Captain D’s operates in more than 500 locations across 20 states. You can locate a Captain D’s restaurant using the search tool on the website. You can search a restaurant by city, state or zip. Popular for its hand-battered fish fillets, Captain D’s goes to great length to serve fresh fish, seafood, poultry and vegetables.

The menu at Captain D’s includes Fish/Shrimp & Crab Shell, Grilled Crab Cakes, Fried Green Tomatoes, Key Lime Pie, Butterfly Shrimp, Southern Style Fish Tenders, Catfish Fillets, Country-Style Fish, Shrimp Skewers, Wild Alaskan Salmon, Grilled White Fish, Wild Alaskan Salmon Salad, The Captain Sandwich, Popcorn Shrimp, Kid’s Grilled Fish Tenders, among others. The sides and desserts include Coleslaw, French Fries, Side Salad, Green Beans, Okra, Broccoli, Baked Potato, Sweet Corn, Mozzarella Sticks, Clam Strips, Cheesecake, Chocolate Cake and Funnel Cake Stix.

Regular Captain D’s customers can join the D’s Club to receive exclusive offers and promotions. Interested in partnering with Captain D’s? You can now be part of the family by opening a franchise. About half the restaurants are currently owned by franchisees. New stores are averaging $1.4 million in annual sales. Information on the cost and formalities can be read on the website. For more queries on restaurant locations, menu, online ordering, or others reach the Captain D’s customer service.

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12 Comments

  1. Debby Sisk Reply

    I Visited your Alcoa, Tennessee Captain Ds restaurant on Wednesday, September 23rd, 2020. I was treated with a smile & “Tasha” was very informative for every question I asked. She also displayed a smile and patience, as well as respect and it encourages me to return more often. She displayed friendliness and gave me information promptly and even complimented me (which at 65 years of age, I appreciate ALL compliments?). I hope this compliment is forwarded to Tasha. Thank you for your time?

  2. Captain ds only hires lazy people. Most managers are either seating in the back on their phones or sitting outside with their phone and a cigarette. No one wears gloves or masks. The employees get as many smoke breaks as possible. Mold grows in the Tennessee locations and the roofs leak inside the building. Most the equipment is old and rundown. I recommend no one go to these places. They are hiring drug addicts, thefts, mainly people right out of prison to work at the locations in Tennessee.

  3. Toni Crooks Reply

    I’ve been to captain d’s twice in the last month, I ordered a shrimp and fish meals both times, and both ttimes I have been shorted the fish. I tried calling back both times and no one answers! Will not be back for a LONG TIME

  4. Clarissa Glover Reply

    I ordered 2-2 piece dinners and got 1 fillet cut in half. I was charged $20.xx. Captain D ‘s is ripping people off for the amount of fish in the plate. They got me this time but never again. They have lost a customer.

  5. Ricky Chandler Reply

    Yesterday I stopped by our local Capt. D’s in Dickson TN. Normally I go through the drive thru, but It was backed all the way back to the road. I went inside to get my to go order. I forgot to get my mask when I went inside. I was informed by a staff member that in order be “inside the building” I had to wear a mask. I went back out and got my mask. My issue is that once back inside I noticed the staff handling the food did not have on masks. I don’t have issues with companies requiring masks. My issue is requiring a mask on customers, but not on employees. Especially by saying “inside the building”. I did take a picture of one of the staff members not wearing a mask.

  6. I’m so disappointed in the East Reynolds Road location in Lexington, Kentucky. I use to brag on them. They were the best. Never had anything wrong and so nice. Well, something has gone terribly wrong. They never get the order right, and they always forget over half of the order. I’ll have 6 orders and will receive under half. I’ll order the lemon pepper fish, and will get some Cajun/red spice. What’s really terrible, is when I send it back to be fixed it’s obvious they scraped the Cajun off and topped it with the correct seasoning. This isn’t one or twice. This has happened multiple times. Needless to say, I want the old employees back, and I will not be returning.

  7. Savannah Gail Woodard Reply

    I visited the DS yesterday, and ordered 21.00 worth of seafood, I ordered a side of clam strips, it was like trying to eat a deep fried rubber band! I’m from Boston, so I know I made a bad choice here in the south.

  8. Patsy Mckinney Reply

    I made a complaint yesterday about captain d’s Reynolds rd Lexington Ky. I received an answer from Tammy Gee . She said if I would send my address she would send a couple of meal coupons. Thank you for a quick response to my complaint. Patsy McKinney 141 Penmoken Park Lexington,Ky 40503. I would hate for that location to get worse than it is now. No excuse for pouty unfriendly workers.

  9. Hello…just had my usual weekly Wednesday meal at the Captain’s D on E. 23rd Street, Chattanooga, Tennessee; we normally go earlier in the day after we get off work but today we went later in the evening after Bible Study at church. We have never had a complaint at this location and the manager, Terry, does a WONDERFUL job but he most likely had left for the day!!!! However, tonight was awful!!! First of all, there were no lids for the medium size cups, our food came to the table in a to-go-carrier box and I said our food was to eat there and was told the dishes were not washed! I look over to the place where the dishes are placed when you’re done eating and there was a high stack of dirty dishes, a lot of to-go-containers stacked high, and the garbage was full to the top. I was so shocked that I took a picture of the mess!! As I stated before, we have always had a very pleasant dining experience at this location and tonight’s experience was highly unusual and I don’t know what the problem was. Sure hope we don’t run into this situation again.

  10. Sharon Galmer Reply

    Today my friends and I were in Captain D’s. The entire front area and tables were nasty! Instead of the girl “Summer” according to my receipt. She was leaning on the counter on her phone, texting, and taking pictures of herself! No clean tables!! Did not see her clean 1 table, and their were no customers to wait on. Where is the manager? Boone said anything to her..This is at 1:08p..Why pay people to text and take pictures at work? Clean your lobby! Clean the tables! I was afraid to go in the bathroom. She grabs her phone between customers. Grab a towel, broom, mop, and clan that nasty place This Captain D’s is in Duncanville,TX on Camp Wisdom..

    • I am a regular customer of many years in Marietta GA. The last couple of times, they left off my hush puppies. They didn’t apologize and could care less. This is at the South Cobb Dr location in Marietta GA. They need improvements of better customer service and paid attention to their customers. I would appreciate some improvements. Thank you

  11. Becky Mofield Reply

    My to go order was wrong when I got home so I called to let them know. The female manager was the rudest person.I didn’t get all my food, your employees made the mistake so why is the manager so rude. I’m 63-year-old and I do not except how disrespectful she was. I just got out of the hospital so therefore I had already had some one to bring me there so nevermind that I didn’t get all my food. Store 3543, order#0186. Jasmine is on my receipt. 18:47 was the time on 12/28/18.

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