Find below customer service details of Call of Duty (Activision). Besides contact details, the page provides a brief overview of the video game franchise. Reach the support below for queries, complaints or feedback.
Head Office
3100 Ocean Park Boulevard
Santa Monica, California 90405
Phone: 310-255-2000
Customer Service
Phone: 800-225-6588 (US)
Phone: 310-255-2050 (US)
Web: Twitter Support
Web: Submit Ticket
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About Call of Duty
Call of Duty is a video game franchise developed and distributed by Activision. Available for gaming consoles, PCs, tablets and smartphones, Call of Duty was first introduced in the year 2003. It has sold over 175 million copies as of 2015. The Call of Duty series is available for platforms that include Microsoft Windows, OSX, Nintendo DS, Playstation, Wii, Xbox, iOS, Android and BlackBerry.
The Call of Duty series can be received on disc or as digital download. It is available with major online and offline retailers worldwide. The game franchise include Call of Duty 2, Call of Duty 3, Call of Duty 4: Modern Warfare, World at War, Modern Warfare 2, Black Ops, Modern Warfare 3, Black Ops II, Ghosts, Advanced Warfare, Black Ops III, Infinite Warfare and Modern Warfare Remastered.
The first and third person shooter video game is rated “M” (Mature) by the ESRB for blood and gore, violence and strong language. If looking for Call of Duty merchandise visit the online store here. The categories found include t-shirts, sweatshirts, hats and accessories. Payment can be made using Visa, MasterCard, American Express and PayPal. The store ships its products across US, Europe, Asia and Middle East. Return of products can be made within 14 days of purchase date.
Users who have purchased Call of Duty can have their queries resolved by speaking to an agent through Live Chat or even find help from other users on Call of Duty online community. For more information or queries on warranty, returns, download, updates, apps, technical support, or others, reach the customer service.
I will never buy another COD as long as I live. I have bought every game since COD2 and all of the DLC. You have made 0 improvements on issues that have existed for years and frankly I’m over it. I used to enjoy the hell out of COD, now I just hate it. You just lost a customer of 10+ years.
I have paid to purchase 2000 coins. Money has been debited from the bank account but not deposited in game and now showing process cancelled. After 6 hours also I have not got my refund back to the bank.
Games are ok but feel the camping should be taken off and have a 10 second rule or get kicked for not moving.
Would like to see more zombie maps (not just outbreak), some more of the old guns like the Thompson and Brecci shotgun.
Like the game but wish these people would stop camping as there too many need take the camping off and kick those that camp for not moving
Zombies would like new maps not just on outbreak and bring the brecci gun back with double tap
Zombies ain’t bad but multiplayer is terrible to many campers on the game which wrecks the game would be good otherwise should take the camping off and put a 5-10 second standing point on it instead
Every 2 or 3 weeks another download update!! It takes my entire time off from work to update. I can’t play another game or use my ps4 until the updates are done, and oh yeah 99+ hours for update it says!!! Is Playstation or the company going to reimburse my money? I bought a 12 month card for online and can’t use about a quarter of it because of all your updates! Waste of my money on the card and this game and console!
I just got kicked for sniping!! The hell cod! I’m shooting, reloading and aiming yet you game thinks I’m inactive?
Why do I have to compromise my position just to suit a weird game mechanic? Do you really think snipers run arround like chickens?
I just updated my internet to the fastest internet available in Canada and now all of a sudden my modern warfare lobbies are impossible to get into because of transmission error. How is that even possible. This game alongside warzone and cold war are trash. Too many problems, too many updates and massive downloads. Get your fucking shit together or give up and stop wasting everyone’s time.
The operator mission (from the ashes objective 3) is not working I have tried every single gun with the drum mag even on warzone and cold war but just won’t click over
Can you please bring back alcatraz on mobile call of duty please. I don’t feel like playing warfare. Alcatraz is the best mode you have to offer on Battle Royale.
Why can you not make sniper weapons actually, AT LEAST SOMEWHAT realistic??!! In the real world, you CANNOT SNIPE someone, especially with added scopes, from 2 feet away in less time than it takes to even unload 1 shot from an automatic weapon. Ridiculous! It’ll be the one thing that makes me quit playing this game. Its absolutely stupid that no one can take out a good sniper from ANY point. Maybe try making things more realistic and less that you can kill players with 1 shot with a sniper rifle. You physically CANNOT lift a SNIPER rifle to your SHOULDERS and take 1 SHOT and kill a player with an automatic weapon before that player can even let a shot off….gtfoh…. I’m done with this gamen until they want to make it realistic and STOP GIVING SNIPERS THE ADVANTAGE!!! That would NEVER NEVER NEVER happen in the real world
I’m about sick of the dev error code saying my files are corrupt. My PS4 ran perfectly, up til the update for Warzone and Coldwar.
Now I can’t play any game online and my bank account has been attempted to be used in different countries.
Screw your arbitration, Treyarch. That is called Computer software FRAUD. It throws out your arbitration.
You knew about these glitches and issues and do absolutely nothing but make them worse.
I cannot play cold war as it wont connect to activation flies and won’t let me into the servers. I have tried everything when logging into activation.. also to try unlinking the accounts and relinking, it tells me there is a error. My warzone does work. There is too much tech involved in these games and not enough support from your team to help people.
I can’t connect to any call of duty servers in any call of duty game, I have connected in to play and then disconnects me from the servers so many times. Can’t load into any cod game.
How can people still see you on heartbeat with your ghosted!! Still too many hackers on it, stop thinking about the money your racking in and think of the community who enjoy playing it
This game is such a piece of shit. you cant play the game with out it crashing due to a DEV ERROR or because of the developers “trying” to fix the game but in return fuck it up more. This is the biggest pay to play game i have ever tried to play. Get your shit together and actually make the game good instead of making some cheap all events that are just a waste of time and dont work half of the time.
I’ve been suspended for a week when I haven’t even been on but once in the past week and that was to look at the update. I didn’t play a game or anything. I get in later that day and it says I won’t be able to access my activision account for 3860 something minutes. I haven’t done shit to get suspended, I’m not even good enough to look like I’ve been cheating. It fucking pisses me off and there is no way to contact them through email.
The updates on this game is just taking the joy out of playing COD. If you want to add a bunch of stupid zombie circles then make a specific map for that so that those who enjoyed playing the game since its release can continue enjoying it and not want to play a different game. Also to have a duel pistol with an 80 round clip is completely unrealistic and again just drives your users away from the game. Get back to what makes your game successful and leave the stupidity to different game developer.
It feels like the people that make the game don’t even play it. And who are your testers to not notice some of the most obvious issues with the game. Firstly, nurfing and buffing of guns….. let’s get real and stop making “OP” guns in the first place. Dual 80 round auto pistols……. DUMB AF. Secondly what less than average Intelligence humanoid thought that the accept invite button should be one that people USE Actively in game? And thirdly how hard is it to put the people you play with in a match at the top of the recent players list so you don’t have to try and find a needle in a haystack. Basics ladies and gents basics. Cover them.
My account was hacked .. Activision support Kendal L. got my account back on April 2nd and told me everything was good…I played for a couple days .. started noticing my skins were changed.. my loadouts were different…the names were changed .. even my friends were deleted .. amd new friends were added I had no clue who they were…I took pictures and sent emails to Activision support telling them someone was still hacked to my account and got no response …on April 12th was going to play Warzone with some friends and a screen came up that my account was permanently banned from Warzone…I emailed Activision support again .. no response .. I emailed them 10 times in the last 4 days and still no response.
Can’t get into survival. I have all the packs but still says I don’t have the maps for it. Any idea anyone?
I’m pretty much done with the game it seems every time I get a chance to play it there is a fecking 12 hour update.
Won’t load now after the last update. If I have to wait for another download I’m going to delete the game and bin the disc.
I just purchased cod modern warfare remastered. It took my money and I have deleted all of my non cod warzone related games to makes space , just to find out that the content I purchased isnt currently available so after all that and all the issues from the home screen of warzone to purchase this fresh piece I now cant play it and dont have any of my other games to play so now I’m just stuck with hacker filled lobbies on laggy game modes
So I played this morning I went to log in an hour ago and i keep getting authorization error (51200) I’ve changed my password, deleted the app and still can’t get in. I wouldn’t be so mad but I’ve actually invested my money on this app since October 2019. I even had a mystic all fully upgraded.
It came up with an error code and then I deleted the whole game and all 15 of the packs and the game had to redownload and after 3 days of waiting for it to download I play one game and every game after that it kicks me out. Please fix this and it’s on xbox
Very poor customer support. My account has disappeared over a night and there is no way to contact support team apart from calling certain countries. My spend time and money is gone. Very upset.
I had the same experience , i went to get on Warzone and once loaded up it sent me directly back to the main page where it gives you the option to sign into your activision account or sign up for one , I put all my correct information to sign into my account and said there was no account found , for the past 3 days I’ve been trying to reach them for some fucking regards to my account and what happened i haven’t hacked so being banned wasnt my first thought , I just want to know wtf happened to my account and how can we get it back .
Im heavily upset at the fact that it will not let me play a game I literally payed 60 dollars for after this update four days ago, I also will not be purchasing whatever it’s telling me to when I try to join a modern warfare lobby because it tells me I have to “purchase or download multiplayer DLC pack 1” I have EVERYTHING installed every pack. And it still says installation suspended. I’m very frustrated trying everything and uninstalling my game three times three days straight.
Why is it that, after every update we have to install all these data packs?? Shouldn’t that be in the update. I live out in the middle of no where n takes me a week to do the updates. Then when I think I’m ready to play, there four other things I have to download, so there goes two more weeks… I don’t get it and it’s pushing me off of the whole cod, but I’m sure one person out of millions doesn’t really matter right?
Everytime I play MP it keeps kicking me to main menu and showing a map error code. Why is it after every fffn update there are major problems with this game. Thats 2 night in a row I cannot play this game. Get this sorted, this is not the service I pay for. Stop updating the game when clearly the update is not ready.
me too here!! I’m struggling with “dev errors” because ever since the update, I cannot play certain multiplayer maps (like search and destroy maps, other game modes, etc) and it leaves me with very few ones to be able to play on. I have tried uninstalling/reinstalling the game, gotten rid of bad resolution packs, literally everything!! Nothing has helped fix this problem and I thought I was the only one
Wish they would make the games ready to go when you put the disk in the console. I know they need to download content but damn, 4 hours later and I still need to download more content from the PlayStation store and wait another 2 hours just to play campaign offline. I would say it’s stupid, but obviously I’m the stupid one waiting and waiting. Terrible game.
I think you should go and study gameplay look at what a abortion of nuke town is. Between camping respawn issues spawn camping. Matchmaking algorithms is a joke. I buy the game every year but until what I experienced the last week with this game will not entertain the next one. I am hardwired am also have great internet connection. Game is a failure.
I find it hard to believe that with all these updates and downloads there hasn’t been a fix to the split screen glitch of invisible people! We all paid the same amount and deserve to be able to play at the same level. So disappointed in this game and along with a lot of people I think this will be the last time I support this game.
It astonishes me that you could take my money on a full game call duty black ops Cold War, offer zero support help when dealing with connection problems. I have great Internet all my other games work just fine, it’s call of duty. You guys are a big company and you’re telling me you can’t have a phone number to call or an email that I can leave so that I can get some help on this product that I paid for? I’m on PlayStation 4. I’ve paid for this product and is a huge fan of this game.
I totally sympathise with you…. The 3 of us stuck in yhe house due to COVID, have x-boxes and love playing COD Cold War Zombies and especially the recent Outbreak. But, every time we really get into the game, it crashes including switches the x-box off! We have tried many times to find a way of contacting Treyarch to voice our complaints but cannot find anywhere to do this successfully. I just saw this comment and thought that maybe this could be an Avenue to get our voices heard? We have spoken to many people in the “zombies” community who are really frustrated with their games crashing – across x-box, PS & PCs alike. Any help to get this heard will be greatly appreciated. Thank you from an old gamer!
I’ve been hacked! I’ve been playing call of duty mobile since release date and I’ve also Invested nearly 2,000 bucks into my account ive maxed out both mythic and completed 8 or 9 lucky draws, countless bundles,crates,Battle passes. I have proof of every purchase aswell the hacker linked his iPhone to my account I use Samsung galaxy s10 its like a half way steal. He logs me out and I log him out back and forth again and again im afraid that ill get banned at this point I have Facebook and Activision login and proof of purchases!
Cod is nothing but lag and glitch since season 2… Regret ever buying it… My kids are even bailing for older games…
I have an Xbox one and just lost cod warzone rumble in the sheets? Can anyone tell me why and how to recover it? Its disappointing how bad the game play is for xbox users! I have playing COD since the beginning but this edition could very well be my last!