Contact of Call of Duty (game) customer service

Find below customer service details of Call of Duty (Activision). Besides contact details, the page provides a brief overview of the video game franchise. Reach the support below for queries, complaints or feedback.

Head Office
3100 Ocean Park Boulevard
Santa Monica, California 90405
Phone: 310-255-2000

Customer Service
Phone: 800-225-6588 (US)
Phone: 310-255-2050 (US)
Web: Twitter Support
Web: Submit Ticket


About Call of Duty
call of dutyCall of Duty is a video game franchise developed and distributed by Activision. Available for gaming consoles, PCs, tablets and smartphones, Call of Duty was first introduced in the year 2003. It has sold over 175 million copies as of 2015. The Call of Duty series is available for platforms that include Microsoft Windows, OSX, Nintendo DS, Playstation, Wii, Xbox, iOS, Android and BlackBerry.

The Call of Duty series can be received on disc or as digital download. It is available with major online and offline retailers worldwide. The game franchise include Call of Duty 2, Call of Duty 3, Call of Duty 4: Modern Warfare, World at War, Modern Warfare 2, Black Ops, Modern Warfare 3, Black Ops II, Ghosts, Advanced Warfare, Black Ops III, Infinite Warfare and Modern Warfare Remastered.

The first and third person shooter video game is rated “M” (Mature) by the ESRB for blood and gore, violence and strong language. If looking for Call of Duty merchandise visit the online store here. The categories found include t-shirts, sweatshirts, hats and accessories. Payment can be made using Visa, MasterCard, American Express and PayPal. The store ships its products across US, Europe, Asia and Middle East. Return of products can be made within 14 days of purchase date.

Users who have purchased Call of Duty can have their queries resolved by speaking to an agent through Live Chat or even find help from other users on Call of Duty online community. For more information or queries on warranty, returns, download, updates, apps, technical support, or others, reach the customer service.


  1. Christopher Reply

    I’m about sick of the dev error code saying my files are corrupt. My PS4 ran perfectly, up til the update for Warzone and Coldwar.
    Now I can’t play any game online and my bank account has been attempted to be used in different countries.
    Screw your arbitration, Treyarch. That is called Computer software FRAUD. It throws out your arbitration.
    You knew about these glitches and issues and do absolutely nothing but make them worse.

    • Oliver Loader Reply

      How can people still see you on heartbeat with your ghosted!! Still too many hackers on it, stop thinking about the money your racking in and think of the community who enjoy playing it

    • I cannot play cold war as it wont connect to activation flies and won’t let me into the servers. I have tried everything when logging into activation.. also to try unlinking the accounts and relinking, it tells me there is a error. My warzone does work. There is too much tech involved in these games and not enough support from your team to help people.

      • I can’t connect to any call of duty servers in any call of duty game, I have connected in to play and then disconnects me from the servers so many times. Can’t load into any cod game.

  2. This game is such a piece of shit. you cant play the game with out it crashing due to a DEV ERROR or because of the developers “trying” to fix the game but in return fuck it up more. This is the biggest pay to play game i have ever tried to play. Get your shit together and actually make the game good instead of making some cheap all events that are just a waste of time and dont work half of the time.

  3. Keetien Perkins Reply

    I’ve been suspended for a week when I haven’t even been on but once in the past week and that was to look at the update. I didn’t play a game or anything. I get in later that day and it says I won’t be able to access my activision account for 3860 something minutes. I haven’t done shit to get suspended, I’m not even good enough to look like I’ve been cheating. It fucking pisses me off and there is no way to contact them through email.

  4. David Bates Reply

    The updates on this game is just taking the joy out of playing COD. If you want to add a bunch of stupid zombie circles then make a specific map for that so that those who enjoyed playing the game since its release can continue enjoying it and not want to play a different game. Also to have a duel pistol with an 80 round clip is completely unrealistic and again just drives your users away from the game. Get back to what makes your game successful and leave the stupidity to different game developer.

  5. Christopher Reply

    It feels like the people that make the game don’t even play it. And who are your testers to not notice some of the most obvious issues with the game. Firstly, nurfing and buffing of guns….. let’s get real and stop making “OP” guns in the first place. Dual 80 round auto pistols……. DUMB AF. Secondly what less than average Intelligence humanoid thought that the accept invite button should be one that people USE Actively in game? And thirdly how hard is it to put the people you play with in a match at the top of the recent players list so you don’t have to try and find a needle in a haystack. Basics ladies and gents basics. Cover them.

  6. Chad Morrison Reply

    My account was hacked .. Activision support Kendal L. got my account back on April 2nd and told me everything was good…I played for a couple days .. started noticing my skins were changed.. my loadouts were different…the names were changed .. even my friends were deleted .. amd new friends were added I had no clue who they were…I took pictures and sent emails to Activision support telling them someone was still hacked to my account and got no response …on April 12th was going to play Warzone with some friends and a screen came up that my account was permanently banned from Warzone…I emailed Activision support again .. no response .. I emailed them 10 times in the last 4 days and still no response.

  7. Can’t get into survival. I have all the packs but still says I don’t have the maps for it. Any idea anyone?
    I’m pretty much done with the game it seems every time I get a chance to play it there is a fecking 12 hour update.
    Won’t load now after the last update. If I have to wait for another download I’m going to delete the game and bin the disc.

  8. I just purchased cod modern warfare remastered. It took my money and I have deleted all of my non cod warzone related games to makes space , just to find out that the content I purchased isnt currently available so after all that and all the issues from the home screen of warzone to purchase this fresh piece I now cant play it and dont have any of my other games to play so now I’m just stuck with hacker filled lobbies on laggy game modes

  9. So I played this morning I went to log in an hour ago and i keep getting authorization error (51200) I’ve changed my password, deleted the app and still can’t get in. I wouldn’t be so mad but I’ve actually invested my money on this app since October 2019. I even had a mystic all fully upgraded.

  10. It came up with an error code and then I deleted the whole game and all 15 of the packs and the game had to redownload and after 3 days of waiting for it to download I play one game and every game after that it kicks me out. Please fix this and it’s on xbox

  11. Very poor customer support. My account has disappeared over a night and there is no way to contact support team apart from calling certain countries. My spend time and money is gone. Very upset.

    • I had the same experience , i went to get on Warzone and once loaded up it sent me directly back to the main page where it gives you the option to sign into your activision account or sign up for one , I put all my correct information to sign into my account and said there was no account found , for the past 3 days I’ve been trying to reach them for some fucking regards to my account and what happened i haven’t hacked so being banned wasnt my first thought , I just want to know wtf happened to my account and how can we get it back .

  12. Yissel Gomez Reply

    Im heavily upset at the fact that it will not let me play a game I literally payed 60 dollars for after this update four days ago, I also will not be purchasing whatever it’s telling me to when I try to join a modern warfare lobby because it tells me I have to “purchase or download multiplayer DLC pack 1” I have EVERYTHING installed every pack. And it still says installation suspended. I’m very frustrated trying everything and uninstalling my game three times three days straight.

  13. David McIntosh Reply

    Why is it that, after every update we have to install all these data packs?? Shouldn’t that be in the update. I live out in the middle of no where n takes me a week to do the updates. Then when I think I’m ready to play, there four other things I have to download, so there goes two more weeks… I don’t get it and it’s pushing me off of the whole cod, but I’m sure one person out of millions doesn’t really matter right?

    • Everytime I play MP it keeps kicking me to main menu and showing a map error code. Why is it after every fffn update there are major problems with this game. Thats 2 night in a row I cannot play this game. Get this sorted, this is not the service I pay for. Stop updating the game when clearly the update is not ready.

      • me too here!! I’m struggling with “dev errors” because ever since the update, I cannot play certain multiplayer maps (like search and destroy maps, other game modes, etc) and it leaves me with very few ones to be able to play on. I have tried uninstalling/reinstalling the game, gotten rid of bad resolution packs, literally everything!! Nothing has helped fix this problem and I thought I was the only one

  14. Wish they would make the games ready to go when you put the disk in the console. I know they need to download content but damn, 4 hours later and I still need to download more content from the PlayStation store and wait another 2 hours just to play campaign offline. I would say it’s stupid, but obviously I’m the stupid one waiting and waiting. Terrible game.

  15. Kevin Barger Reply

    I think you should go and study gameplay look at what a abortion of nuke town is. Between camping respawn issues spawn camping. Matchmaking algorithms is a joke. I buy the game every year but until what I experienced the last week with this game will not entertain the next one. I am hardwired am also have great internet connection. Game is a failure.

  16. I find it hard to believe that with all these updates and downloads there hasn’t been a fix to the split screen glitch of invisible people! We all paid the same amount and deserve to be able to play at the same level. So disappointed in this game and along with a lot of people I think this will be the last time I support this game.

  17. It astonishes me that you could take my money on a full game call duty black ops Cold War, offer zero support help when dealing with connection problems. I have great Internet all my other games work just fine, it’s call of duty. You guys are a big company and you’re telling me you can’t have a phone number to call or an email that I can leave so that I can get some help on this product that I paid for? I’m on PlayStation 4. I’ve paid for this product and is a huge fan of this game.

    • I totally sympathise with you…. The 3 of us stuck in yhe house due to COVID, have x-boxes and love playing COD Cold War Zombies and especially the recent Outbreak. But, every time we really get into the game, it crashes including switches the x-box off! We have tried many times to find a way of contacting Treyarch to voice our complaints but cannot find anywhere to do this successfully. I just saw this comment and thought that maybe this could be an Avenue to get our voices heard? We have spoken to many people in the “zombies” community who are really frustrated with their games crashing – across x-box, PS & PCs alike. Any help to get this heard will be greatly appreciated. Thank you from an old gamer!

  18. I’ve been hacked! I’ve been playing call of duty mobile since release date and I’ve also Invested nearly 2,000 bucks into my account ive maxed out both mythic and completed 8 or 9 lucky draws, countless bundles,crates,Battle passes. I have proof of every purchase aswell the hacker linked his iPhone to my account I use Samsung galaxy s10 its like a half way steal. He logs me out and I log him out back and forth again and again im afraid that ill get banned at this point I have Facebook and Activision login and proof of purchases!

    • Cod is nothing but lag and glitch since season 2… Regret ever buying it… My kids are even bailing for older games…

  19. I have an Xbox one and just lost cod warzone rumble in the sheets? Can anyone tell me why and how to recover it? Its disappointing how bad the game play is for xbox users! I have playing COD since the beginning but this edition could very well be my last!

  20. They aren’t going to fix any of these glitches or anything, only thing they will do is add more content for you to buy, and nerf/buff guns. That’s all they will do and all they do, they won’t fix how broken everything is, they won’t fix spawn swapping, they won’t fix bullet registration, they won’t fix a damn thing.

  21. I have a Samsung galaxy s10e. I’ve been playing call of duty mobile for the past few months. I find it excellent game play but than all of a sudden it says connect controller after I updated my phone. My ps4 controller is connected to phone and works with other games on my phone. But after updating my phone and it’s been a couple days now still won’t work for cod mobile. Please help me figure out what’s going on

  22. Melvin Seibert Reply

    I cannot play COD Cold War on Xbox X Series as the game crashes after the splash screen and I find myself back at the Xbox dashboard. If I try any other game after this my xbox console crashes and instantly powers down. Please fix this I know there has been numerous reports.

  23. Please fix CALL OF DUTY MOBILE , The update with the Samsung Android 11 phone is not being able to pair with bluetooth controller in game for some reason but able to pair with other apps in the google play store app so we know its a bug or upgrade that needs to happen on your guys platform .

  24. I lost 1k cod points i contacted on reddit Twitter and site itself no response please help.
    I havent bought anything and i also havent switched device. Is there ny other option to get them back or do i have to buy them again so they will disappear again..?

  25. I’m having real problems trying to link my Xbox account with PlayStation having recently just moved across to PlayStation I want all my progress and cod points etc to follow over can someone help me

  26. I’ve been playing call of duty since the original modern warfare, and I have never experienced as much server issues as I have with warzone/multiplayer, I’ve checked my internet plenty of times thinking maybe it was my connection but my end is fine. How many people are gonna have to complain about this game before you start doing something about it. You clearly have enough money to put into making this a fantastic game but you are obviously to lazy or don’t really care. Either way you need to sort this out because I see people not putting up with it much longer. I’m really trying to enjoy this game but your lack of attention to the problems that matter is really making it hard. Oh and get an anti cheat system already, it’s upsetting to say that FORTNITE is a better game than this one at the moment. Stop money grabbing and think of your customers.

  27. Oliver Carter Reply

    So me and the mates have played Cod all our lives, it’s what we do for downtime. But since you have brought out the new variants and keep chopping and changing the game modes on warzone, you have rendered this game that me and my mates have all spent top dollar on now completely unplayable without us wanting to burn our consoles.
    You shoot first but still die, 97% of the guns are unusable, your nerfs and buffs of guns is ludicrous and annoying. You have turned me and mates onto other games as they are more enjoyable, thanks for wasting my money and sending my blood pressure through the roof. Also you’ve made this pandemic even worse, which I didn’t even think was possible. Stop changing what’s not broken. When you try and fix something you create 100 more problems, I wish I just got the free warzone game than spending full wack price.

  28. Chris cooper Reply

    Make resurgence how it was the 4 player mode was fine now it blows ass. As soon as you guys make something people like u mess with it and turn it back to shit. It was great the way it was on Wednesday

  29. Scott blyth Reply

    Good afternoon im playing call of duty cold war ps4 were the game is good however the annoying thing is when your shooting the enemy they don’t die but kill you. Even tho im shooting right at them now I don’t no if there’s a virus or its the game itself but its annoying game users. I hope something can be done as the game is hard as it is also responing is an issue why would you respone in enemy lines doesn’t give you enough time as you need to reload then you are shot straight away

    • Good afternoon, Since I downloaded CoD MW on my ps5, about 40 days ago it has uploaded 6 packs (same packs) 3 times. The 6 packs are huge, they are campaign pack 1-2, compatibilty pack 1-2, multiplayer pack 3, high resolution texture pack 2. This is quite irritating and time consuming. Each time this happend it takes hours at 100 mb/s bandwidth to complete. Whats up with this!?

  30. Michelle Barlow Reply

    Please please fix the glitches from putting warfare and the new black ops together. We are having so many problems trying to play with two people. And on the new black ops please make the screen bigger. Can’t even read the loadouts on splitscreen.

  31. Give xbox users options to turn crossplay off. I reckon Activision have lost loads of customers for it. And fair enough they might say its a free game which warzone is but ground war isn’t and it forces it on that aswell. I read somewhere it’s cos Microsoft don’t want to but they are screwing themselves over as I would be tempted to buy the latest PlayStation rather than latest xbox to get round issue

  32. So I know y’all get these messages a lot now but y’all need to either make the plates stronger against these Cold War guns or either take them off the game next season. People spend money in tournaments and are getting screwed out of possible money because nobody can compete with the losers that have to use them weapons to get kills. Put them guns back on Cold War where they belong. Thanks

  33. I keep buying cod points and not receiving them. Spent two whole days getting kicked out of the game over and over in war zone and tried to get ahold of activison and not getting any luck. I’m over this bullshit. I was using the prisoner suit and found out that was why I was getting kick. Was doing good for a couple days and now I get kick out over something else. Smh

  34. Why is there so many connection issues with call of duty and warzone. I was engaging in a gunfight on warzone and even though I shot first and my reticle was on the other player. Not one of my shots had registered even when I had shot an entire clip at the other player. Any suggestions on how to get better connection to online play?

  35. Jay Stapleton Reply

    What’s the point in having these games if we can’t play them, it’s constantly kicking us out of games, or to the Home Screen. Games haven’t been good at all since mw3. All the newer black ops and modern warfare games have been this way the last few years.

  36. Updated from Android 10 to Android 11 and now controller won’t connect to codm but controller connects to phone just fine. It has been almost 2 month and still no response from dev

  37. I bought Cold War Thursday and it won’t let me connect to the survey I’m very unhappy with this I spent 107 dollars on something I can’t even play it

    • I feel you there I got the ps4/ps5 version and it doesn’t change from saying multiplayer is only partially installed and zombies not at all even after everything is done downloading

  38. Don’t buy anything from the Call of duty store! stuff goes missing with updates and every time you try to contact the online support you end up being number 199 in Que!! You actually never get to number 1!

  39. Hi I have a ps4 and for the past 4 days im not able to connect to online or the game at all all my author games work just fine I just did a hard reset on my ps4 and it still don’t work I reset my router to I’ve done everything u can do and it still don’t work I only haved the game for like 3 weeks im really upset about this its a $60 game

    • This is ridiculous. I’ve uninstalled and deleted everything call of duty related. So how come its still trying to copy add on. I’ve done everything on YouTube and it’s still not working. It’s been a week and I still can’t do anything. What the hell Activision…. This needs to be fixed.

    • I’m having the same problem I am unable to play a £60 game because every time I open the game it comes up saying my black ops trial has ended

      • Spent 50$ on this Cold War game and I can’t even play it!! When I first purchased the game, it was only allowing me to play the multiplayer and I had a bug that said I still had the trial version and needed to buy the full version even though I had already purchased it…so I figured it was a bug and decided to keep on playing… soon after I deleted and reinstalled the game 3 times and still not letting me play any other game modes, after the recent update, I am now locked out of playing any game modes and stuck with a 50$ game I can’t even play, nice.

      • Keith Ryan Reply

        I have a ps4 and playing split screen it plays one or two matches then it either say there is an error and boots me back to the main ps4 menu or it plays matches where we can only see the guns running around then boots us outta the game back to the main menu so we cant play how do i report it and actually get it fixed ? Because im a huge fan of black ops and always play split screen and this is the first time this has ever happened with any game.


  40. This is a really fun game. Silly question why let a tree grow obscuring the view from a sentry tower? I am looking at the airport map. I do not care for the realism ground war mode. Can we get a filter button like on quick play so those of us that like the regular or boots on the ground can play that instead?

  41. Soo I’m here for call of duty mobile…
    I spent alot of money on kill effects and none of them work ….
    I contacted support they said they will contact me in 48 hours …. however it’s been 5 days and haven’t heard anything…. honestly don’t think this is cool…maybe I should get my refund …or am I just assed out …
    I have screenshot that will help my case ….just in case someone thinks I’m lying or Wateva the case maybe…I contacted support through the call of duty mobile app , I called also been looking to email but can’t find a email address

  42. i have purchased the cod cold war ps4 dvd version.Im ut to the berlin safe houe where the arcade game is.When i have cheched the evidence the try to click on the top left level a banner comes across saying contents not installed return to safe house or qiluit to the main menu and ensure the remaing campain packs are progress will be stored. could you give me some advice hopw to install it many thanks chris

  43. Daniel Gallegos Reply

    I’ve been playing call of duty for pretty much all my life and I’ve never gotten to a point where I felt like I needed to reach out like this. I’ve spent so much money on you people, but now I am beyond frustrated with this new call of duty cold war multiplayer connection issue. Any issue I had before, I would just disconnect then reconnect. Problem solved. But for some stupid reason, EVERY single match I play has connection issues, this makes the KDR a joke. If this doesn’t get fixed soon, I know this isn’t a big deal to the rich, but if this doesn’t get fixed ASAP, the call of duty community will be losing a loyal customer.

  44. Robert E Cochran Reply

    I pre-ordered your cross gen bundle. Been grinding hard on it since it came out. Played some of it this morning. I tried playing just a little bit ago and says I need to buy the game again. What’s going on. I didn’t just waste my money on this half ass made game for nothing. This needs fixed or I want my money back and ill never waste a dime on your games again. Makes no difference to me.

  45. Tamika snow Reply

    Hi so I just got the new call of duty cold war and I don’t what is wrong with it. But it broke my Xbox one X I stuck the game in went to load it up it loaded into the game then it shut everything off and I haven’t been able to use my Xbox since. I’m a big call of duty fan I’ve never had any problems with any of your games until now. And its very disappointing I was so happy to get the new game now I can’t even play because it broke my Xbox

    • I bought 20 euros of cod points in modern warfare but never received what can I do pls email me.. It said something went wrong but the content not lost I tried reboot clean cache even rebuilding data base nothing worked

  46. Thomas McGargill Reply

    I don’t understand will never understand why the hell you guys put PC on cross-platform when you knew damn well there was gonna be nothing but cheating! The only way to fix that, is to take them off cross-platform and you yourself know that. There’s no point in banning them constantly since they clearly keep coming back there computer hackers! Or at least give everyone the option to choose what platform they wish to play with. Im sure you can do at least that! You done put up 30 Gigg updates for almost freakin reason anyways! You need to do something about this situation, I speak for ALL console players!

  47. James Spragg Reply

    Okay this is a big problem for me and I have decided to get my money (£90) back for Cold War as it has now become a play to win on PlayStation. When modern warfare came out they had a survival mode exclusive to PlayStation and now they have the same again but with a zombie mode. They get extra XP, 2 extra load outs and so much more than what we get on Xbox. I love cod more than any other game but until they sort this out I’m afraid I’m not going to repurchase the game and I’m going to stick with my refund.

  48. I am experiencing a really annoying issue. I’ve been playing the rank series and twice today I got logged out of the game completely while the match is going on. As a result, I am being penalized rank points because COD detects it as if I left the match. Is there anyway I can have this issue fixed? I am in desperate need of assistance.

  49. Tusitala Sola Reply

    I am a regular user/player of call of duty with my children. We have all the latest and up to date games. I am writing however due to the high number of underage players and offensive players currently playing your game. We have with many friends reported lots of these players however the same rude and foul language players continue to spoil the game for us. It is not acceptable that players cam make disgusting filfthy remarks about mothers and sisters of other players or any sexual references about other people. I am shocked almost every night when we play that there are these same player playing. I would like to know why you allow this to happen and what you will do to monitor and regulate this poor behavior. You have a section for players to report these types of behaviors but seems that nothing is being done. I would like a response from you and hope that you can clean up this terrible mess that these players create. I would also like to know why is it that there are players who have hacked the game which I have also reported. It is not fair that people playing this game with all the perks and attachments. It is a complete dis-advantage to us. Please have this regulated.

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