Contact of Call of Duty (game) customer service

Find below customer service details of Call of Duty (Activision). Besides contact details, the page provides a brief overview of the video game franchise. Reach the support below for queries, complaints or feedback.

Head Office
3100 Ocean Park Boulevard
Santa Monica, California 90405
Phone: 310-255-2000

Customer Service
Phone: 800-225-6588 (US)
Phone: 310-255-2050 (US)
Web: Twitter Support
Web: Submit Ticket


About Call of Duty
call of dutyCall of Duty is a video game franchise developed and distributed by Activision. Available for gaming consoles, PCs, tablets and smartphones, Call of Duty was first introduced in the year 2003. It has sold over 175 million copies as of 2015. The Call of Duty series is available for platforms that include Microsoft Windows, OSX, Nintendo DS, Playstation, Wii, Xbox, iOS, Android and BlackBerry.

The Call of Duty series can be received on disc or as digital download. It is available with major online and offline retailers worldwide. The game franchise include Call of Duty 2, Call of Duty 3, Call of Duty 4: Modern Warfare, World at War, Modern Warfare 2, Black Ops, Modern Warfare 3, Black Ops II, Ghosts, Advanced Warfare, Black Ops III, Infinite Warfare and Modern Warfare Remastered.

The first and third person shooter video game is rated “M” (Mature) by the ESRB for blood and gore, violence and strong language. If looking for Call of Duty merchandise visit the online store here. The categories found include t-shirts, sweatshirts, hats and accessories. Payment can be made using Visa, MasterCard, American Express and PayPal. The store ships its products across US, Europe, Asia and Middle East. Return of products can be made within 14 days of purchase date.

Users who have purchased Call of Duty can have their queries resolved by speaking to an agent through Live Chat or even find help from other users on Call of Duty online community. For more information or queries on warranty, returns, download, updates, apps, technical support, or others, reach the customer service.


  1. I am about sick and tired of this not being brought to light even once. I am over here playing and having fun using keyboard and mouse on console. But whenever I hover the mouse over too many tabs the mouse and keyboard completely stop working for the game. So I’m over here getting demoted in ranked play cause for some reason nobody has decided to even shed light on this bug.

  2. You have multi-player and battle royal where players can kill other players. I know you won’t but would you please consider making DMZ a place where players can’t kill each other. I enjoy playing DMZ even though I suck at the game and it’s really annoying trying to do challenges and highly skilled players smoke me in seconds. It makes me not want to play it anymore. Not everyone wants to battle other players. Some of us like to play together and do the challenges and be left alone.

  3. If your going to do an update please fix the freeze and kick problem! I shouldn’t loose all my points if I get kicked randomly nor should I be getting kicked in the first place! Literally the most recent event I was in DMZ and boom freeze for 5 minutes then kicked from the game with a notice saying “timed out waiting for instance inventory [reason: MILDENHALL – RHODE]” then my whole PlayStation froze. I can’t even shut it off!! Fix the issue!! For $60, multiple updates, many kicked games, i am very disappointed.

  4. Will y’all please bring Verdansk back, I mean I know a lot of people that would even buy the game myself included. I play call of duty. With some friends every day I run into people that would say they would buy Verdansk for PlayStation 4, PC Xbox all of them. Why don’t y’all consider bringing Verdansk back. Make it where if you want it you pay for it.

  5. I am not receiving my tokens for the battle pass when I level up…have to use my cod points to buy tokens and that’s not right making people spend money to get battle pass perks.

  6. Dakota Grim Reply

    Honestly regret buying new modern warfare 2 because all it has done is glitch and lag and freeze on me. Everytime I use a double xp token I spend 45 mins just trying to join a match because it will load the freeze for a little then when think I’m about to play it sends me back to main screen and it wastes all the time on my xp token. Campaign was good but multi-player is horrible because of lag and freezing and not being able to get into a game and I have great wifi connection. Do better whoever made this game.

  7. I cant believe how disappointed i am in the game. I was expecting something new and something great and, as it turns out, it is the worst version of any of the call of duty games! I spent 140 bucks to get the game for me and my wife and, of course, no refunds if they sell a crap game. The only reviews you see are obviously paid for.

  8. Call of duty developers are trying too hard to evolve and not letting it come naturally, putting unnecessary features into games that break them and dont allow people to use basic features such and playing games with your friends. The game has honestly gone in the bin from what it used to be. Also how does a game let content creators who clearly cheat still play the game, it is absolutely crazy how they are more interested in money than having good morals and keeping their community happy.

  9. Get rid of skill based matchmaking. NO one wants to sweat every game when they are trying to grind camos. I know 90% of the cod player base wants to get rid of it anyway like the good old days back when cod was in its prime.

  10. I’m so glad that I bought the current battle pass, I mean I only really play zombies or multiplayer in cod. Like I said I’m so glad I bought the current battle pass that is filled with only vanguard stuff, which has zero value to me. There is so much detail in everything you guys have really out done yourself. So then why isn’t there a cod battle pass with cod prizes. And vanguard has there own battle pass with vanguard prizes. Call it the billionth detail you could add to an already well built machine. This has so so much more potential for expansion. This is all I do.

  11. My son and I always play call of duty cold war zombie’s outbreak mode where you can go up in different worlds at a higher level and every damn time we play the game freezes up. If you pause the game and want to switch your gun it takes away all of the essence or armor that you have on or got in.

  12. You get kicked every damn new match, my party and I have to regroup. Lag switching is VERY BAD! The only thing good about this game is the graphic and that the ONLY thing it’s got going for it. I will never buy another call of duty game until someone else better takes over.

  13. I am sick to death trying to play cod with my friends and in 99% of my games im in with a k/d less than 1.0 I’m having to play against streamers with a 4.9 k/d this is a constant problem with the average gamer who wants to just relax and have fun

  14. Francis White Reply

    Hi, I dont like warzone. I only like modern warfare and I only want to play that, I can’t though because every time I try and play I have to do 30gb downloads. Right now I want to play it but I cant. I had to delete games to download this 45gb update for a game I dont want or want to play. Can I delete it and keep modern warfare?

  15. Ok I’ve had a ton of people ask me this but why hasn’t cod mobile added in a melee button yet rather than the button that sometimes appears when you get close to someone and you can’t even use it with controller. I feel like they should just go ahead and add in a melee button.

  16. Bring Verdansk back please. Caldera sucks. And for the love of all, put PC players in there own lobby. This game is such shit anymore. Even on rebirth, you cant hardly even land anywhere at times without running into a bunny hopping locked on target PC player. Controller players rarely have a chance.

  17. Ok I’ve been playing COD: Mobile for a while now but I’m having problems with hackers kicking me out of the whole game while playing a ranked match or any BR match. I’ve been placing support tickets so y’all can be able to fix this problem but nothing is getting resolved. Y’all need to reboot y’all’s game and place some kind of security measures to make sure they don’t hack the game in any way.

  18. Call of Duty copied fortnite and pubg ideas. This game has the most hackers and cheaters. The old call of duty games was better. It was more about the kill/death ratio. And having a clan meant alot. It was more strategic approach and definitely a team game. Now games are just stupid and unrealistic. We buy the game and spend alot on skins and upgrades but theres cheaters. And we can’t even get a refund.

  19. Black ops 4 is unrealistic and full of bugs. COD modern warfare 2 is the worst game I’ve ever played. You can’t play this game without it crashing or something going wrong. I feel like I’ve been robbed after paying for this. You can’t even play two player anymore on MWF2.

  20. For one when I get the game to work I will PLAY one match and it crashes and deleted my XP so by the time I’m in the game in warzone I get sprayed down by some vanguard weapon and its ridiculous I wish I could have fun so I’m probably going to move on and I spent so much time in this game like it’s not call of duty anymore.

  21. Cannot play CoD Modern Warfare Remastered or Vanguard every sense y’all have merged them together. Nobody seems to want to help with any information. Just keep denying that there is a problem. MWF keeps coming up on PS saying that it is corrupt. I am worried that it is going hurt my PS4. Then be out of $400 with no help or reasons why this had happened. Everyone has come together with this conspiracy against CoD. What a joke.

    • I have been really enjoying COD Mobile since July 2021. I have put a lot of money into it too. I got banned once for a day and got a little mad. Then i got banned for a week and that sucked. And now i am banned till 6-1-2032. I cant even call or contact anyone to fix their error. Nice of ya to take my money then screw me over completely. I really hope to fix this and if not then you lost a Customer for life along with many others.

    • I am having the same issues ever since they merged the two. I’ve completely deleted and redownloaded at least 5 times and it seems to work for a day and then I get the same old black screen and my whole system locks up. It forces me to manually shut my counsel down. I really wish call of duty would get this fixed because I can play anything on my call of duty right now.

  22. You are churning out all these new games and ruining the gameplay of what you’ve built. Multiplayer is broken since vanguard update and nothing is been done to fix it. Constant crashing and I can barely get a match to load. Maybe I get in one match then it freezes. Can’t play with family/friends. Someone always gets kicked.

    We Have to quit out of the game completely, go to Xbox Home Screen and try to come back. STOP releasing new car games if you can’t make them compatible. Test it…. Make sure it works and only release it once the bugs are out and you aren’t corrupting other gameplay. Ridiculous to pay 60 bucks for a game that you make obsolete by combining it with other games.

  23. Honestly so over COD. The fact you merge this trash with the older COD and then make it to where you can’t even play anymore. Yes, it’s 2 years old but why did I pay $65 for a video game that I can’t even play anymore. I don’t want to play the new one because it’s terrible. Yet, I can’t play the old one without it kicking me out of all my games. I’m about to be done with the COD franchise and play better games.

  24. I can’t believe you released this horrible vanguard and caldera without truly beta testing it thoroughly. If you believe that we do not know you stole the idea from pubg you’re insane. I will never buy another activision game ever regardless of the title. I’m sorry but this is pure trash. I don’t know where to begin or end. Screen doesn’t fully download it has so many bugs in it. The lagging that occurs. Then when one gets a decent flow the game just blanks out and resets the console or the computer. I’m not sure who should be more embarrassed you for making it or me for downloading it playing it. I keep hoping you might fix it but that isn’t happening.

  25. Donald Rogers Reply

    Guys You’re ruining most of our favorite games by merging them then all it does is cause problems and make the game nearly impossible to play. Eventually many of us will leave call of duty to something better because at this point there are plenty of better games out there

  26. Please bring verdansk back since you change the map for caldera i lost my favorite game and im looking on social media and a lot of people dislike the new map. Since the new map no more fun in playing this game.

  27. Why is it when I leave a lobby full of a bunch of modders I get put back in the lobby…it’s honestly a shambles…makes me not want to play bunch of guys running around killing me and I can barely move.

  28. Why is it when you are playing zombies in mauer der toten, whenever you go to a crafting table of a vending machine, you get trapped by the zombies and can’t turn around or move anywhere. You all need to fix that cause it’s making the game not fun anymore.

  29. The people involved in creating call of duty can’t possibly ever have so much as touched a gun before in their lives.

    1- sniper glint . – currently the warzone map has extreme fog and now for some reason every scope worth a dam in the game has so much glint it looks like we strapped a mag light to the top of our rife. Where is this magic light coming from ? Not to mention that any rifle scope with any sort of value at all will have measures to eliminate this anyway.
    2- still on scopes . The scopes on the game are so poor in quality compared to the rifles they are supposed to be going on . It’s like the army got a sale on scopes at Walmart or something .I assure you that anyone putting up the money to buy say for example a Barrett 50 cal isn’t going to put a scope as limited as the ones offered in the game . The night vision scopes in the game are sad to say the least . You can get a far superior scope from your local gun shop for just a few hundred dollars . The ones anyone taking these rifles out with would never look as grainy .
    3 – bullet drop I mean come on now .how hard would it be to have proper bullet drop represented , it’s on the back of the box of ammo for God’s sake. And most people are not going to sight in their scopes topless than 100 yards . So why is there so much drop to get even that far out ?
    4 – unrealistic hits . You can’t honestly tell me that anyone thinks you will still be standing if you get hit with a 20 mm projectile. Or 50 BMG for that matter. In fact I’m going to suggest that perhaps even the higher powered 30 Cal rifles would stop most dead in their tracks regardless of what safety gear they might have 338 lapua for example . Goes through concrete . Your army helmet will be nothing to it .
    These are just a few fairly obvious problems . I might not have bothered writing this except your recent changes to the game have made it almost unplayable . And while you might say it’s free to play so what do I want . I have probably spent hundreds on COD packs etc to get skins and blueprints. So ya..fix it I can easily find another game to drop my money into .

  30. Trent Davis Reply

    First I would like to say I love COD zombies however when playing solo with my son it just damn near impossible to get anywere on any of the maps and if you use bots then your screwed as well cause they can’t enter act with things when u need them 2 or leave certain zombies alive, so my thoughts here is dont count it online when using custom mutations, we don’t care bout that we just wanna be able to complete the maps, crazy thing is you can do some things but not others, either way we spent our hard earned money for a game and maps we can’t complete. Please fix this asap for those of us that just wanna complete the maps using custom mutations. Thanks

  31. I’m sure u probably know this already… But mauer der toten was working fine.. I get on it this evening after I rewatched the intro for the 3rd time..and now I can be anywhere and I glitch into random places that have killed me twice..the other three times didn’t kill me..

  32. In call of duty warzone activision allows people to buy hacks and use equipment that gives them special advantages over other people. Aim bots, invisible players, people who can see every name on the map, and other special ability hacks. They do nothing to stop the cheating. Its not even fun anymore to play a game that I paid for and gave them my money.

    • Unable to change the reticle on any weapon as it just jumps back to the main screen and when I select a weapon to have any kind of laser, non appears.
      Please can you help

  33. I can’t get onto a warzone, it loads up, goes onto the screen as if it’s going into a game and then crashes then puts me back at the xbox home screen. I have even tried using my daughter’s account on my xbox and having the same issue.

    • Same here Laura! The exact same. Who can we speak with that can help us in this matter. Its frustrating to sit thru the entire loading phase ( which isn’t what I would considered speedy) only for it to kick you out.

  34. Call of Duty has poor reporting options, especially with specifics.
    You need to have someone directly fix the amount of modded PSN account-users for Black Ops 3 because people are ruining the online experience with: invisibility, invulnerability, rank jump, avatar and skill exploitation.
    There are people making money off modded accounts for Black Ops 3 as well.

  35. What is wrong with Activision? and anyone else related to call of duty cold war. GAME CRASHES ALL THE TIME! Its glitchy takes forever for operators and gun classes to show up. Why isn’t any of this fixed yet going on 8 months or so and still having major problems with this game. I’ve read thousands of comments complaining about the same problems. I just got done with a 5 hour zombie match nearly completing die machine easter egg story for first time we were right at the last boss fight and game lost connection to a black screen and gave us NOTHING! NO LEVELING, UP NO CRYSTALS, NO WEOPON UPGRADES. COMPLETE WASTE OF TIME!! That was our last effort at trying to enjoy this game or any call of duty junk ever again.. Uninstalled Coldwar tonight. I’ve put up with this for far too long.

  36. I’ve dumped $1000 since the game released, now i cant play the multiplayer without it crashing to my ps4 home screen. Fix the problem. This is ridiculous…you all keep adding stuff that corrupts the rest of the game.

  37. ahmed elkady Reply

    For some reason i cant play Warzone mini royale on the PS5. When I’m looking for a match I join a lobby of players but once the countdown starts before the match begins I get kicked out and put into another lobby. And the pattern repeats over and over again

  38. Timothy Jones Reply

    Yall really need to stop doing so much with this game. Adding all this unnecessary content is butchering the experience. Cant even play a good game of any game mode because of excess lag. Stop trying to fix things that arent broken. I could care less about kill:death ratio but it sucks when you are running around and get an RPG to the back of the head from someone that ran past you 15 mins prior. Make a solid game and leave it alone. We don’t care about the 80’s heroes.

  39. Fix the game. My game has crashed to the Home Screen in 4 warzone games in the span of 2 hours. The game has been out 579 days and it’s never stopped crashing. But you’ll add shit like Rambo and McClain before you fix the basic mechanics of it. When battlefield drops a battle royale, your going to lose all of us. We paid money for this junk that you’ve just adulterated to the point of just being wrecked.

  40. Fix your game…ever since black ops coldest got merged, it’s costly…kicking us out of matches and to the Home Screen, even powering off the Xbox.

  41. Black Ops Cold War, you are starting to kill the game as you did in (shudder) Ghosts. Catering to the Sniper Community is ok. Making 9mm pistols more powerful than 7.62mm LMGs is not. Battle range for LMG is 300m yet you’ve nerved them to under 45m, ridiculous. P
    Spring loaded combat knives completely idiotic range with a one shot kill? The bullet travels faster, further, spins, and has a fragmentation effect designed to maximize damage, and yet a spring and a flat blade kills with better efficiency. The Assault Rifle you’ve rendered to comedic proportion. Your our equilibrium team is living in a fantasy land. How about a little reality.
    Finally, the more artistic of us have noted to our dismay that Cold War has no emblem creator. This has been a standard and fun addition all the way to now. Why you’d omit it is beyond me. Currently I’m sitting through an update that adds Rambo, Die Hard and a machine psl. How about you fix the game instead.

  42. I was playing Call of Duty: Black Ops Cold War, and now it says my account was changed and nothing was saved. I’ve been playing since Season 1, had lots of stuff collected, and none of the people on my friends list are there. Not sure whether it was disabled or hacked.

  43. Every time i turn my ps4 off I have to re-download version 1.36…nothing I do fixes this. All the money and time I’ve put into this and have to wait for a 80gb download.

  44. Why is there no pink…. can we have better outfit choices… I wait for Valentine’s Day for pink and they had the same character two years in a row… it’s a travesty.

  45. I will never buy another COD as long as I live. I have bought every game since COD2 and all of the DLC. You have made 0 improvements on issues that have existed for years and frankly I’m over it. I used to enjoy the hell out of COD, now I just hate it. You just lost a customer of 10+ years.

  46. I have paid to purchase 2000 coins. Money has been debited from the bank account but not deposited in game and now showing process cancelled. After 6 hours also I have not got my refund back to the bank.

  47. Games are ok but feel the camping should be taken off and have a 10 second rule or get kicked for not moving.
    Would like to see more zombie maps (not just outbreak), some more of the old guns like the Thompson and Brecci shotgun.

  48. Josh Jones Reply

    Like the game but wish these people would stop camping as there too many need take the camping off and kick those that camp for not moving

    Zombies would like new maps not just on outbreak and bring the brecci gun back with double tap

  49. Dave smith Reply

    Zombies ain’t bad but multiplayer is terrible to many campers on the game which wrecks the game would be good otherwise should take the camping off and put a 5-10 second standing point on it instead

  50. Every 2 or 3 weeks another download update!! It takes my entire time off from work to update. I can’t play another game or use my ps4 until the updates are done, and oh yeah 99+ hours for update it says!!! Is Playstation or the company going to reimburse my money? I bought a 12 month card for online and can’t use about a quarter of it because of all your updates! Waste of my money on the card and this game and console!

  51. I just got kicked for sniping!! The hell cod! I’m shooting, reloading and aiming yet you game thinks I’m inactive?
    Why do I have to compromise my position just to suit a weird game mechanic? Do you really think snipers run arround like chickens?

  52. I just updated my internet to the fastest internet available in Canada and now all of a sudden my modern warfare lobbies are impossible to get into because of transmission error. How is that even possible. This game alongside warzone and cold war are trash. Too many problems, too many updates and massive downloads. Get your fucking shit together or give up and stop wasting everyone’s time.

  53. The operator mission (from the ashes objective 3) is not working I have tried every single gun with the drum mag even on warzone and cold war but just won’t click over

  54. Can you please bring back alcatraz on mobile call of duty please. I don’t feel like playing warfare. Alcatraz is the best mode you have to offer on Battle Royale.

  55. Why can you not make sniper weapons actually, AT LEAST SOMEWHAT realistic??!! In the real world, you CANNOT SNIPE someone, especially with added scopes, from 2 feet away in less time than it takes to even unload 1 shot from an automatic weapon. Ridiculous! It’ll be the one thing that makes me quit playing this game. Its absolutely stupid that no one can take out a good sniper from ANY point. Maybe try making things more realistic and less that you can kill players with 1 shot with a sniper rifle. You physically CANNOT lift a SNIPER rifle to your SHOULDERS and take 1 SHOT and kill a player with an automatic weapon before that player can even let a shot off….gtfoh…. I’m done with this gamen until they want to make it realistic and STOP GIVING SNIPERS THE ADVANTAGE!!! That would NEVER NEVER NEVER happen in the real world

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