Contact of Call of Duty (game) customer service

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Find below customer service details of Call of Duty (Activision). Besides contact details, the page provides a brief overview of the video game franchise. Reach the support below for queries, complaints or feedback.

Head Office
3100 Ocean Park Boulevard
Santa Monica, California 90405
Phone: 310-255-2000

Customer Service
Phone: 800-225-6588 (US)
Phone: 310-255-2050 (US)
Web: Twitter Support
Web: Submit Ticket


About Call of Duty
call of dutyCall of Duty is a video game franchise developed and distributed by Activision. Available for gaming consoles, PCs, tablets and smartphones, Call of Duty was first introduced in the year 2003. It has sold over 175 million copies as of 2015. The Call of Duty series is available for platforms that include Microsoft Windows, OSX, Nintendo DS, Playstation, Wii, Xbox, iOS, Android and BlackBerry.

The Call of Duty series can be received on disc or as digital download. It is available with major online and offline retailers worldwide. The game franchise include Call of Duty 2, Call of Duty 3, Call of Duty 4: Modern Warfare, World at War, Modern Warfare 2, Black Ops, Modern Warfare 3, Black Ops II, Ghosts, Advanced Warfare, Black Ops III, Infinite Warfare and Modern Warfare Remastered.

The first and third person shooter video game is rated “M” (Mature) by the ESRB for blood and gore, violence and strong language. If looking for Call of Duty merchandise visit the online store here. The categories found include t-shirts, sweatshirts, hats and accessories. Payment can be made using Visa, MasterCard, American Express and PayPal. The store ships its products across US, Europe, Asia and Middle East. Return of products can be made within 14 days of purchase date.

Users who have purchased Call of Duty can have their queries resolved by speaking to an agent through Live Chat or even find help from other users on Call of Duty online community. For more information or queries on warranty, returns, download, updates, apps, technical support, or others, reach the customer service.

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  1. Why is it when I leave a lobby full of a bunch of modders I get put back in the lobby…it’s honestly a shambles…makes me not want to play bunch of guys running around killing me and I can barely move.

  2. Why is it when you are playing zombies in mauer der toten, whenever you go to a crafting table of a vending machine, you get trapped by the zombies and can’t turn around or move anywhere. You all need to fix that cause it’s making the game not fun anymore.

  3. The people involved in creating call of duty can’t possibly ever have so much as touched a gun before in their lives.

    1- sniper glint . – currently the warzone map has extreme fog and now for some reason every scope worth a dam in the game has so much glint it looks like we strapped a mag light to the top of our rife. Where is this magic light coming from ? Not to mention that any rifle scope with any sort of value at all will have measures to eliminate this anyway.
    2- still on scopes . The scopes on the game are so poor in quality compared to the rifles they are supposed to be going on . It’s like the army got a sale on scopes at Walmart or something .I assure you that anyone putting up the money to buy say for example a Barrett 50 cal isn’t going to put a scope as limited as the ones offered in the game . The night vision scopes in the game are sad to say the least . You can get a far superior scope from your local gun shop for just a few hundred dollars . The ones anyone taking these rifles out with would never look as grainy .
    3 – bullet drop I mean come on now .how hard would it be to have proper bullet drop represented , it’s on the back of the box of ammo for God’s sake. And most people are not going to sight in their scopes topless than 100 yards . So why is there so much drop to get even that far out ?
    4 – unrealistic hits . You can’t honestly tell me that anyone thinks you will still be standing if you get hit with a 20 mm projectile. Or 50 BMG for that matter. In fact I’m going to suggest that perhaps even the higher powered 30 Cal rifles would stop most dead in their tracks regardless of what safety gear they might have 338 lapua for example . Goes through concrete . Your army helmet will be nothing to it .
    These are just a few fairly obvious problems . I might not have bothered writing this except your recent changes to the game have made it almost unplayable . And while you might say it’s free to play so what do I want . I have probably spent hundreds on COD packs etc to get skins and blueprints. So ya..fix it I can easily find another game to drop my money into .

  4. Trent Davis Reply

    First I would like to say I love COD zombies however when playing solo with my son it just damn near impossible to get anywere on any of the maps and if you use bots then your screwed as well cause they can’t enter act with things when u need them 2 or leave certain zombies alive, so my thoughts here is dont count it online when using custom mutations, we don’t care bout that we just wanna be able to complete the maps, crazy thing is you can do some things but not others, either way we spent our hard earned money for a game and maps we can’t complete. Please fix this asap for those of us that just wanna complete the maps using custom mutations. Thanks

  5. I’m sure u probably know this already… But mauer der toten was working fine.. I get on it this evening after I rewatched the intro for the 3rd time..and now I can be anywhere and I glitch into random places that have killed me twice..the other three times didn’t kill me..

  6. In call of duty warzone activision allows people to buy hacks and use equipment that gives them special advantages over other people. Aim bots, invisible players, people who can see every name on the map, and other special ability hacks. They do nothing to stop the cheating. Its not even fun anymore to play a game that I paid for and gave them my money.

    • Unable to change the reticle on any weapon as it just jumps back to the main screen and when I select a weapon to have any kind of laser, non appears.
      Please can you help

  7. I can’t get onto a warzone, it loads up, goes onto the screen as if it’s going into a game and then crashes then puts me back at the xbox home screen. I have even tried using my daughter’s account on my xbox and having the same issue.

    • Same here Laura! The exact same. Who can we speak with that can help us in this matter. Its frustrating to sit thru the entire loading phase ( which isn’t what I would considered speedy) only for it to kick you out.

  8. Call of Duty has poor reporting options, especially with specifics.
    You need to have someone directly fix the amount of modded PSN account-users for Black Ops 3 because people are ruining the online experience with: invisibility, invulnerability, rank jump, avatar and skill exploitation.
    There are people making money off modded accounts for Black Ops 3 as well.

  9. What is wrong with Activision? and anyone else related to call of duty cold war. GAME CRASHES ALL THE TIME! Its glitchy takes forever for operators and gun classes to show up. Why isn’t any of this fixed yet going on 8 months or so and still having major problems with this game. I’ve read thousands of comments complaining about the same problems. I just got done with a 5 hour zombie match nearly completing die machine easter egg story for first time we were right at the last boss fight and game lost connection to a black screen and gave us NOTHING! NO LEVELING, UP NO CRYSTALS, NO WEOPON UPGRADES. COMPLETE WASTE OF TIME!! That was our last effort at trying to enjoy this game or any call of duty junk ever again.. Uninstalled Coldwar tonight. I’ve put up with this for far too long.

  10. I’ve dumped $1000 since the game released, now i cant play the multiplayer without it crashing to my ps4 home screen. Fix the problem. This is ridiculous…you all keep adding stuff that corrupts the rest of the game.

  11. ahmed elkady Reply

    For some reason i cant play Warzone mini royale on the PS5. When I’m looking for a match I join a lobby of players but once the countdown starts before the match begins I get kicked out and put into another lobby. And the pattern repeats over and over again

  12. Timothy Jones Reply

    Yall really need to stop doing so much with this game. Adding all this unnecessary content is butchering the experience. Cant even play a good game of any game mode because of excess lag. Stop trying to fix things that arent broken. I could care less about kill:death ratio but it sucks when you are running around and get an RPG to the back of the head from someone that ran past you 15 mins prior. Make a solid game and leave it alone. We don’t care about the 80’s heroes.

  13. Fix the game. My game has crashed to the Home Screen in 4 warzone games in the span of 2 hours. The game has been out 579 days and it’s never stopped crashing. But you’ll add shit like Rambo and McClain before you fix the basic mechanics of it. When battlefield drops a battle royale, your going to lose all of us. We paid money for this junk that you’ve just adulterated to the point of just being wrecked.

  14. Fix your game…ever since black ops coldest got merged, it’s costly…kicking us out of matches and to the Home Screen, even powering off the Xbox.

  15. Black Ops Cold War, you are starting to kill the game as you did in (shudder) Ghosts. Catering to the Sniper Community is ok. Making 9mm pistols more powerful than 7.62mm LMGs is not. Battle range for LMG is 300m yet you’ve nerved them to under 45m, ridiculous. P
    Spring loaded combat knives completely idiotic range with a one shot kill? The bullet travels faster, further, spins, and has a fragmentation effect designed to maximize damage, and yet a spring and a flat blade kills with better efficiency. The Assault Rifle you’ve rendered to comedic proportion. Your our equilibrium team is living in a fantasy land. How about a little reality.
    Finally, the more artistic of us have noted to our dismay that Cold War has no emblem creator. This has been a standard and fun addition all the way to now. Why you’d omit it is beyond me. Currently I’m sitting through an update that adds Rambo, Die Hard and a machine psl. How about you fix the game instead.

  16. I was playing Call of Duty: Black Ops Cold War, and now it says my account was changed and nothing was saved. I’ve been playing since Season 1, had lots of stuff collected, and none of the people on my friends list are there. Not sure whether it was disabled or hacked.

  17. Every time i turn my ps4 off I have to re-download version 1.36…nothing I do fixes this. All the money and time I’ve put into this and have to wait for a 80gb download.

  18. Why is there no pink…. can we have better outfit choices… I wait for Valentine’s Day for pink and they had the same character two years in a row… it’s a travesty.

  19. I will never buy another COD as long as I live. I have bought every game since COD2 and all of the DLC. You have made 0 improvements on issues that have existed for years and frankly I’m over it. I used to enjoy the hell out of COD, now I just hate it. You just lost a customer of 10+ years.

  20. I have paid to purchase 2000 coins. Money has been debited from the bank account but not deposited in game and now showing process cancelled. After 6 hours also I have not got my refund back to the bank.

  21. Games are ok but feel the camping should be taken off and have a 10 second rule or get kicked for not moving.
    Would like to see more zombie maps (not just outbreak), some more of the old guns like the Thompson and Brecci shotgun.

  22. Like the game but wish these people would stop camping as there too many need take the camping off and kick those that camp for not moving

    Zombies would like new maps not just on outbreak and bring the brecci gun back with double tap

  23. Zombies ain’t bad but multiplayer is terrible to many campers on the game which wrecks the game would be good otherwise should take the camping off and put a 5-10 second standing point on it instead

  24. Every 2 or 3 weeks another download update!! It takes my entire time off from work to update. I can’t play another game or use my ps4 until the updates are done, and oh yeah 99+ hours for update it says!!! Is Playstation or the company going to reimburse my money? I bought a 12 month card for online and can’t use about a quarter of it because of all your updates! Waste of my money on the card and this game and console!

  25. I just got kicked for sniping!! The hell cod! I’m shooting, reloading and aiming yet you game thinks I’m inactive?
    Why do I have to compromise my position just to suit a weird game mechanic? Do you really think snipers run arround like chickens?

  26. I just updated my internet to the fastest internet available in Canada and now all of a sudden my modern warfare lobbies are impossible to get into because of transmission error. How is that even possible. This game alongside warzone and cold war are trash. Too many problems, too many updates and massive downloads. Get your fucking shit together or give up and stop wasting everyone’s time.

  27. The operator mission (from the ashes objective 3) is not working I have tried every single gun with the drum mag even on warzone and cold war but just won’t click over

  28. Can you please bring back alcatraz on mobile call of duty please. I don’t feel like playing warfare. Alcatraz is the best mode you have to offer on Battle Royale.

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