Contact Burger King South Africa: Find below customer service details of Burger King in South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the fast food chain.
Head Office
Burger King South Africa
PO BOX 6972
Roggebaai
Cape Town, 8001
Customer Service
Phone: 080 WHOPPER
Phone: 080 946 7737
Email: [email protected]
______
About Burger King South Africa
Burger King is a leading international fast food chain selling hamburgers, chicken, fries and drinks. While a large number of outlets are located in the US, Burger King also has presence across Europe, Asia, Africa and the Middle East. Each day there are more than 11 million people visiting Burger King restaurants. In South Africa, Burger King began in the year 2013. Officially it operates as Burger King South Africa (Pty) Ltd and is part of Restaurant Brands International. The fast food hamburger chain was first launched in the Western Cape.
Locate a Burger King restaurant using the store locator on the website. Download the official app for Android and iOS to locate restaurants, earn reward points or purchase meals when visiting the restaurant. Food lovers can explore the various burgers and other items online. The stores sell whoppers, beef/chicken burgers, sides, desserts, cold drinks and hot drinks. Some of the popular burgers include Big King XXL, Cheeseburger, Double Cheeseburger, Boerewors Burger, Hamburger, Double Stacker, Triple Stacker, Quadruple Stacker, Triple Stacker XL, Whopper Sandwich, Fierce Whopper, Double Whopper Jr with Cheese, BK Crunch, Original Chicken Sandwich, and Chicken Big King. If looking for a snack or quick bite, you can find fries, onion rings and chicken nuggets.
Besides those burgers on the menu, you can also enjoy a made to order whopper sandwich. The sandwich will be made with the ingredients you need, be it extra onions, cheese, pickle, lettuce or sauce. If looking for nutritional information, you can get details of fat, sugar, sodium or others on the product pages. If you have a coupon, you can redeem them at all Burger King restaurants in South Africa. Each guest is permitted to redeem only one coupon/receipt per month. Interested in a career with the hamburger chain? You can submit your resume to the email listed on this page to know any openings at any of the Burger King restaurants. For more information or queries on restaurant locations, menu, online ordering, or others, reach the Burger King South Africa support.
I ordered food from Burger King Lynnwood, Pretoria on 27/04/2023 at 18:35. Order #BOA8F. The Mozarella sticks was not included in my paid order. I ordered 6 piece Chilli Cheese bites, only a 4 piece was given. This is a R110 worth of take out, I did not get. I asked for caramelised onions on my Chicken & Cheese sandwich, I got onion rings?! I ordered a strawberry milkshake & got a Vanilla shake? Really poor order management & checks done at this store.
I bought food using g drive thru, my order was incomplete. I tried calling the store at Benoni Northmead to no answer, and I tried to call customer care that indicated it’s operating hours to be 8 am to 10pm Monday to Sunday but no one answered. This is a very bad service, the order number is 5120 if anything will be done. I think it’s was my first and last time buying from Burger King
We ordered mix and match burgers from burger king in Canal Walk, got home and we only had half our order. Really disgusting. Burger King is not the same anymore.
Northcliff burger King.
It’s the first time I have had such terrible service and food from burger King.
I went through the drive thru as we wanted a quick bite.
Firstly the wait for the food from the time of ordering to receiving the food took around half and hour(a little less) nevertheless still very long.
When we received the food and got home, the chips were not to standard and hard. The chicken wings we ordered were burnt. We initially wanted the cheese lovers burgers however they were out of stock on the buns, we settled on the spicy crispy chicken burger however this was soggy and nowhere near the standard. Really disappointed with the quality of food.
We stay in Plettenberg bay and don’t often go to George which is 88,4km(1hr17min) from us.
But when we do we often go to Burger King.
It has been happening more often that we don’t get our full order. We only see it once we get home. You trust that the people packing your food know what they are doing.
A previous time we ordered:
• 3 x Double Whopper with cheese meals (burger, chips and cooldrink).
• Mozzarella sticks
• Chips
By the time we get home, NO extra chips that we ordered with the mozzarella sticks.
Yesterday we ordered (Order #2982):
3 x Fierce Whopper burgers
1 x Fierce Crisp Chicken burger
1 x New Crispy Chicken burger
1 x Double Whopper with cheese
1 x Mozzarella sticks
1 x 4pc Chicken Tenders
I asked the packer are you sure everything is in because we are from Plett. And he assured me everything is in.
Yet AGAIN as we get home…. NO 1 x Fierce Crisp Chicken burger!!!!!!!
Then we had to go to Steers to buy another burger.
This is unacceptable and pathetic service!!!
Burger King Castle Gate is the most disorganized Burger King I have ever experienced. We were asked to wait outside after ordering at the drive through. Staff were running around outside like headless chickens, trying to figure out what’s going on. They would bring people food and then would have to go back for the drinks because they assumed the drive through had already given the drinks, which was not happening with anyone. We eventually had to go in after 20 min to get the food, only to find that it had been sitting for most of that time and was already cold. Then we had to beg for our drinks because they again insisted that the drive through gives the drinks. Terrible service.
I am so upset and totally disgusted. I ordered Burger King in Sasolburg Saturday 24 July 2021 for take away. When I got home I noticed that the bun was a little crusty and suspected it was old. All this after the assistant whom I paid at insisted in fetching the double cheeseburger herself after waiting less than a minute for my order. It 2 pm and I can hardly sleep. My stomach is upset and I want to vomitt. This just confirms my suspicion that I was offered an old burger. Never again will I support Burger King Sasolburg. I’d rather they close up and we get Nandos or chicken licken drive thru.
This is purely to tell how disgusted I am with the staff of Burger King branch by Westgate.
Me and my son went there on Saturday evening at about 17:50. We stood inside in the line, with only 3 people in front of us. At 18:00 load shedding started but we waited for the generator to start so we can order. Was not even 5 minutes when the generator started. But not one staff member communicated with my son or the other 2 men standing and waiting. All staff was playing in the back chasing each other and just ignored all customers infront. Meanwhile the people in the drive-thru are being helped. We, as well as the other customers decided to walk out after waiting 25 minutes of no service, no communication and no food.
Got such bad food from Burger King on Saturday evening sent them a complaint. Got a call now from some UNTRAINED person who had me on speaker phone asking me when I was at the store, what was the problem etc etc and then telling me that basically I had no reason to complain!
She doesn’t know when I was at the store, she doesn’t know what my complaint was but I sent it photos of receipt and of food.so basically I am wrong.
She obviously thinks I did this to get free food – well I don’t want their food again – that was the point.
I cannot believe that Burger King make so much money but yet cannot a) train their staff properly b) cannot AFFORD a PR COMPANY to help them with complaints. Seriously deplorable. This at 18h00 at night I must deal with some woman yelling Maaam maaam maaam – do not waste my time.
Worst customer experience from Burger King Meyersdal Johannesburg. On the 23rd January 2021 I went online to check their closing times which showed 10pm. Knowing there was a 9pm Curfew, I left my house at 7:30 and arrived there at 8:45. I was told by the security lady at the door that they are closed because it 8:00pm. I proceeded to show her my watch time and cellphone time and say it is Not 8:00pm instead it is still 7:50. They were still servicing a hand full of customers inside. I then said to the security lady all the signage on your doors says closing time is 9:00pm. I realized I was getting no where trying to put sense into the security guards explanation. So I requested the manager. The manger on shift told me dismissively they close at 8:00 Which I proceeded again to say your website and the signage at your doors says a different story. To add to that I said I arrived way before 8:00pm so why am I not being allowed into the store. She gave an excuse that there are too many cars at the drive through hence they need to close the doors earlier and rather service the customers at the drive through. This was bizarre as this is not on any policy at Burger King nor is it written up anywhere on their signage. This sort of treatment of customers is unacceptable and leaves a bad taste in my mouth. The Manager seems to make up their own rules when they feel like it and worse the customer experience is the worse I have ever received from a food outlet.
Very disappointed in Burger King Allen’s Nek. After botching up our order with Mr D (we waited for over an hour and then our order was just cancelled) – we are yet to receive any formal apology from the branch. Not on. We had to order food from another restaurant and are still waiting for a refund.
I used to love Burger King and even converted my husband. No more
I just finished a burger that I bought from Preller Sqaure Burger King in Bloemfontein. It was aweful! The onion was about 5cm! and the tomatoes were old and not tasty at all. The bun was soggy as if it was lying around since this morning. This is not the first time that I bought burgers from that outlet and was not happy with it. Usually I throw it away, but this time I decided to complain. The service there is excellent – it is only the quality of the food that is bad.