Contact of Bunnings Warehouse customer service

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Contact Bunnings Warehouse: Find below customer service details of Bunnings Warehouse, Australia, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
16-18 Cato Street,
Hawthorn East, Victoria 3123

Customer Service
Phone: 1800 SPARE PARTS (1800 772 737)
Phone: (03) 8831 9777
Phone: 09 978 2200 (New Zealand)

State Support
Queensland: (07) 3452 5600
New South Wales: (02) 9846 7100
Victoria: (03) 8831 9777
South Australia: (08) 8152 6500
Western Australia: (08) 9365 1555

About Bunnings Warehouse
Bunnings Warehouse is an Australia hardware retail chain founded by brothers Arthur and Robert Bunning in 1886. A subsidiary of Wesfarmers, Bunnings is headquartered in Hawthorn East, Victoria, and employs more than 40,000. Bunnings Warehouse operates in over 324 locations across Australia, New Zealand and UK. You can locate a store nearest to your address on the website. The sub-brands include Bunnings Warehouse, Bunnings and Bunnings Trade Centre. The stores have more than 45,000 products to shop from. In 2017, Bunnings posted revenue of $11.5 billion.

Besides shopping at brick and mortar stores, Bunnings Warehouse also has an ecommerce channel where you can purchase products using major credit cards. Product categories found include power tools, hand tools, tool accessories, doors, windows, ladders, decking, building boards, cement products, steel sections, fixing/fasteners, garden decor, garden power tools, garden hand tools, outdoor furniture, coolers, cabinets, kitchen accessories, benchtops, appliances, window furnishings, among others.

On each product page, you have detailed description, specifications and reviews. If you need advise with the right tool or home improvement, the website has a number of resources to browse. If you need a consultant for help with installation, assembly or fitting, you can inquire for the Bunnings in-home services. For more information or queries on store locations, payment, refund, cancellation, or others, reach the Bunnings Warehouse customer service.

All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Leave a feedback or report inaccurate information using the Comments form below.


  1. I would like to make a complain regarding the staff members of Crossroads (NSW).
    First of all, no body looks like really want acknowledge the customers. And is also difficult to find staff members when you need.
    Today I went to Crossroads store and I was looking for Moss, nobody asked if I needed help with something. Eventually I got tired of looking around without find what I needed so I asked to a old lady and a girl standing in front of the seeds department (2 people to do the same job); the old lady was organising the seeds packages sitting down in a chair.
    They were so busy just chatting between them that look like I almost disturbed their little talk.
    She didn’t even say ‘hi’ or anything. She was just staring at me while I was asking where I could find the moss. Eventually she send me outside, plant department, to ask there. Outside was nobody to ask. I went back inside and ask another lady who send me back to the department where I was looking earlier and where the rude staff members were.
    So ended up found it by myself. Like, what sort of customer service is this? Too busy to talk to each other to serve the customers??? Ridiculous!!!

  2. Frank La Rosa Reply

    Hello Bunnings Management (BIBRA LAKE WA WAREHOUSE),

    It is with a great deal of pleasure that I take the time to articulate this correspondence to you. Our staff are our greatest assets – beyond doubt. Given the imperative to acknowledge their achievements and in particular, when staff exceed all levels of expectations I would like to represent to you an outstanding individual team member of the Bunnings Family. My wife, Senia La Rosa and I have had the pleasure of dealing with the seasoned professional team member by the name of Anthony Day of your Bibra Lake Warehouse. Anthony resides in the Special Orders Dept and I must say is outstanding in every imaginable sense. Senia recently undertook a house renovation under her wing and the guidance and support provided by Anthony cannot be under-estimated. Through his efforts, patience and understanding, Anthony made an impact and was integral to the successful outcome of the project. If you KPI your staff’s performance, Anthony is clearly off the charts. He is a wealth of knowledge, flexible in his approach, well balanced and flies the Bunnings brand with pride. If Anthony has not been earmarked for Bunnings Management, the Organisation needs to reassess it Succession Management practices!!! Please extend our gratitude to a sensational brand ambassador and a perfect gentlemen. One to which Bunnings should be proud to call a member of the Bunnings Family.

    Kindest Regards Frank & Senia La Rosa

  3. Tried to call Browns Plains Qld store and after being on hold for 45 minutes, I gave up. I called head office and all they could do is email the store and get someone to call me back. I asked, if no-one is answering the phones, why would you expect them to answer an email. The response was, ” I can’t answer that, I’m not at the store”. So, I asked to speak to a higher authority t make a complaint and was transferred to a call centre and, not surprisingly, was told that they can’t help me, they can only send an email. Their phone customer service is just as poor as thier in store customer service. Anyway, called Mitre 10, someone answered the phone straight away, helped me with what I needed and when I went in to the store to make my purchase, they thanked me for my business. They will get my business from now on.

  4. One of the most pathetic policies at Bunnings and one that left me baffled by the stupidity of whoever implemented it is the “no purchasing of gift cards from a voucher”.
    If I have a $200 in store voucher, and it’s meant to be to purchase anything in the store how can I not purchase a gift card?
    I was told the voucher is only valid for in store buys, the gift cards are in store, and can only be used to purchase items from Bunnings stores.
    They have 200 of my dollars, then have the arrogance to tell me what I may or may not purchase from the store with that money, for no logical reason at all.
    Unfortunately it is a clear sign of the lack of intelligence and common sense required to be in a position to make decisions that negatively affect their customers.

  5. I have a Bunnings power pass card which is supposed to provide an average of 5% off all goods
    I purchased $341.10 totalling six products and received a power pass total discount of $2.01
    When I complained twice, 3 separate Bunnings counter employees told me that 5% can only be taken off one product.
    None of the goods I purchased were discounted or on special.
    I showed them their web site that states 5% of each and every purchase.
    They ignored the proof and treated me, an Australian, as is if I had just stepped of some boat from overseas, absolutely clueless.
    I have regularly used my power pass card in other Bunnings stores for over 1 year and never heard such unintelligent excuses to screw me out of my legitimate trade discount.

  6. Cannington store service is abysmal. Was told by staff cutting keys mine would be ready in half an hour. Left them and wandered around the store. Came back in half an hour and no one cutting keys. Was informed mine not cut. Waited another half an hour no one came to cut keys even after two calls by lone check out person. Gave up in disgust. Store is a disgrace.

  7. I would like to know every time that I go to the Munno Para West branch the self serve checkouts are never open. It is an inconvenience that I have to line up behind numerous people and wait, when I can simply use the self serve option and usually be out very quickly. It is not my problem that they cannot provide staff to man this position. If the service is available then it should be available from when the store opens till when it closes. I always pay by card so this option suits me better. Bunnings need to review their policies regarding customer service.

  8. I have recently ordered some bench tops from Bunnings Mandurah and would like to comment about the delivery service. After paying $90 for truck delivery, a delivery day was nominated and told the service staff that my wife would be there to take the delivery.

    The following day the driver from CTI Logistics arrived and made aggressive comments to my wife (38 weeks pregnant) that he was supposed to have a man from the address help offload otherwise we should have paid even more for him to bring someone extra with him. He reluctantly used the crane on his truck to then offload the bench tops onto the driveway as he couldn’t get them in the garage which had already been organised for the delivery. As a result the bench tops spent the day in the rain and luckily weren’t damaged. I find it strange that I would pay for a bulky item truck delivery to then have the driver arrive and state he couldn’t get them off. Possibly he was trying to get extra cash in hand?

    An extra bench top was delivered by mistake at which point a staff member from Bunnings called to say that they had made a mistake and needed to collect the extra one. I stated that nobody would be available until 2 days later, otherwise they could collect tomorrow but I would have to leave it in the driveway. The staff member stated in an aggitated tone “I know it’s our mistake but this is someone else’s property and we need it now”.

    The following day my wife (now 39 weeks pregnant) heard banging and shouting at out front door from the truck driver at 6:20am. She did not answer and the bench top was taken.

    I find the delivery experience completely inadequate and made to believe that the issues caused by Bunnings were somehow our fault. Extremely rude delivery driver and staff support was poor. Drastic improvement needed in this area.

  9. There is no way to send a personal email regarding complaints / apologies. This should be rectified.
    I had to again return a faulty product. If I lived close to the Frankston store ok but it is a bit of a drive.
    I purchased a garden cart which I had to assemble. All the parts were removed from the packing and laid out. The first item, a bracket, to assemble should have had 2 holes each side to fix to the base of the cart. It was only pre drilled on one side.
    So I have to repack the cart and return it to the store. I was angry as this has happened with another product purchased recently that was faulty and I had to make the same return trip to get it replaced.
    When I spoke to the lady at the counter expressing that I was upset that I have to return the item at my cost in time and money she smiled which normally would have been ok but I was looking for an apology and a look of agreement. My reaction was out of order and to her I sincerely apologise as I did at the time. It was the build up of frustration having to repack and drive to the store.
    However the main reason for my anger was that there does not appear to be any compensation to the purchaser, it appears to be a win win for Bunnings. You get the customer to return it at their expense and then you get a credit from the supplier.
    To be frank this business model should be looked at, Bunnings does not necessarily have to bear the cost of maybe a 10% refund as an act of good faith with their long time customers. Bunnings will get a credit from the supplier so Bunnings is still in a winning situation as the customer is kept happy.
    Bunnings should also realise that eBay, eBay plus and lots of their suppliers offers free return for faulty goods. So the question is why buy from Bunnings and take a chance on the product not being 100%.
    In the scheme of things the dollar value of faulty goods returned compared to turnover would be small so I would ask that you look at giving some financial consideration to the customer under these circumstances.

  10. Hi,
    Today whilst exiting the carpark at the Gladstone (Qld) store, I was cut-off when reversing (greater than 3/4 out of park) by an inattentive ‘P’ plater. My ire was greatly increased when I realised it was actually a Bunnings employee! We love shopping at your store, but are increasingly frustrated by the carpark (many other incidents). I understand that you cannot control everyone, but I thought your staff may have greater respect for the customers that help pay their wages.

  11. I am a residential builder in Sydney and called Rockdale store twice yesterday after being put on hold and hung up on before talking to someone. I wanted to ask about availability of material and make an order. After the second failed attempt I called my other account holder and ordered $4200 worth of material. Doesn’t really worry me as I have multiple suppliers but I assume management would be interested in knowing the direct cost of staff who can’t be bothered or maybe managers not rostering in enough staff.

  12. Karlie Steedman Reply

    Would like to put a complaint in writing unsure where to do so so I’ll leave a comment here firstly I’m absolutely appalled by on of the male staff at midland Bunnings Perth his behaviour when asked to get a garden arch down from a high shelf was disgraceful I asked for help as it was to high and the one I was after I couldn’t see due to heavy rain in Perth the water must have pooled up on the box as he moved the box water splashed all over him he then threw the box on the ground and kicked it into an elderly man that was standing next to us then very rudely told me they had none in stock when I replied i rang the store before hand and asked and if he could please check if it’s in stock he stormed off to look and comes back and said show me a picture so I did he said well I can’t see it I said it looks like one on the shelf and it ended up being the same one but under a different price he then threw the box towards me and walked off very disappointed in his behaviour towards customers

  13. Ray Kerrison Reply

    Re the Bayswater (VIC) store. On Tuesday 9 July I purchased a quantity of turf; two loads between 4-6pm. Two of the staff, Ben (Garden) and Trevor were extremely helpful in assisting me load the the turf. A great example of customer service. Well done guys.

  14. Michael Sulikowski Reply

    I was at Bunnings Nunawading store this afternoon about 3.30 pm to purchase wood and some other things, I wanted to cut the the 90 x 35 x 5.4 m pine length into 3 pieces at 1400 to fit into my car, when I approached the young team member who was authorized to operate the saw and asked if he would cut the timber for me he replied he was busy and would take a few minutes so I said I would get the length of pine and wait for him to come. After waiting about 15 or so minutes standing there watching him overseeing the forklift move loads he walked towards where I was waiting, I called to him asking him if he would cut the pine lengths and his reply was that he was busy. By this time there was another person also wanting the cutting service we just looked at each other with disbelief. After a short time two other team members came along and asked if I needed help, I told them what was going on and one said he was not permitted to operate the saw but offered to hand cut the pine, the other team member hailed the young lad and said he would be with me in a moment. After waiting a short while I decided to do some shopping. When I came back to the timber yard the young fellow was still with the forklift driver so I waited again where he could see me but to no avail. I decided to leave after waiting a further 10 minutes and proceeded to the exit and spoke to the attendant about what had happened, he also was not impressed.
    I am a PowerPass customer and I do my shopping at your warehouse but won’t be for much longer if you look after your customers this way. I understand the importance of safety but for the sake of a few minutes he could have asked the forklift driver to pause while attending to a customer or use safety barriers around the work area, another option would be to appoint two operators for the saw at any time if one is operator was unavailable.

  15. On Thursday June 13th I visited the Bunnings Crossroads store in the morning.
    I exited through the garden register and the staff member sitting on the seat at the exit was extremely rude. She spoke loudly and of inappropriate conversations and further more ignored the customers coming and going including myself. I felt extremely uncomfortable and embarrassed for the lovely lady at the register who provided a great service.

  16. I must shop at various Bunnings stores at least 3 times a week. Today 8/06/19 travelled to Batemans Bay Bunnings rather than my local Ulladulla store as I knew they didn’t have in stock what I wanted to do my long weekend project. At between 4.10 – 4.25 pm ( in case you would like to check your security cameras) I arrived at the registers to pay for my purchases (1 flat pack kitchen cabinet & 1 exterior retractable blind $400-$500+ sale) to find NO register is open only the Key cutting returns register open whilst 3 team members standing at the tool section maybe 5 metres away chatting away doing nothing and the front door lady at the door looking embarrassed. Don’t normally mind waiting to be served but the current person being served was getting a key cut which was taking forever and the lady in front of us in the cue had a return so that was going to take a while and she was not happy with the slow service! We turned to the “holiday camp” team members at the tools section to ask if it was possible to open a register only to be told “take it up with management” by one team member and the other said his login wasn’t working! Such great service I left my purchases behind and won’t be going back to Bunnings in a while!

  17. Douglas Parrott Reply

    I bought a ryobi mitre saw from the Taupo shop it did not work it would not complete the cut.I informed The shop by phone and they did some checking and found the one that was on the floor was exactly the same the store contacted ryobi who confirmed this was the case. I battled to get a refund and even with these facts the faulty saw was still on the floor for sale. The lady at the customer service was un helpful and rude I am afraid that her attitude was beyond poor.I certainly won’t be using Bunnings again as their attention to detail was non existent

  18. I would like to lodge a complaint regarding an Employee if yours at Bunnings Warragul this morning. My daughter and I needed some help to get some material cut and after searching for someone to help I spied a woman coming along. My daughter asked her for some help and she rudely commented that she was busy with someone else and marched off. It would have been more polite to acknowledge us and try and find someone else to help. Instead we were ignored. I went over to the service desk to once again ask for help and by this time the woman Melissa had returned however instead of helping me she ignored me and sat down. I then asked a young man for help he said he couldn’t leave his position. Frustrated I walked back to where my daughter was and after a wait another man came over to help. Warragul Bunnings needs perhaps a refresher in customer service. Not happy!!

  19. Why do bunnings no longer accept Westfield gift cards. I have previously purchased products with them? I recently tried to purchase an item with one but I left the store empty handed . You lost a sale and perhaps many more. I spent my money elsewhere.

    • Regarding the new Bunnings at Lake Haven NSW.
      All too well we know how a trip to Bunnings go, should I pack lunch? Nah, their cafe coffee is great and you can never go past the Aussie aroma of sausages on the bbq. Okay, got my useless shopping list because it’s like sending a child lolly shopping with a credit card with no limit. Oh it’s so exciting, do I park in the underground Taj Mahal of parking or do I park in the actual warehouse, Taj Mahal it is. Beauty, got a good parking spot, on exiting the car the familiar Bunnings aroma hits you, that smell sets of a delusion, I’m not hungry but I am, how do I walk past, I will distract myself with my useless shopping list. Finally I got past without giving in (for now) but that aroma is now imbeded in your soul for later. Riding the escalator you have your plan of attack until you enter and see the enormity, the mind and temptation race with a million ideas, in that split moment we now have become a builder, a fixer of anything broken, a home decorator, the greenest of green thumbs. Where do I begin? While in Aurora of my hopeful capabilities my threenager is off running like we have just entered Disneyland, thank god I wore my joggers because I knew I would be doing a few laps, but dam that boy can run. While on the chase I’m doing the quickest window shopping and memorizing where everything was that I want to buy but don’t need, all while keeping an eye on the next Usain Bolt, but then, his speed and agility he could be a great front row forward as he vanishes down the isle, all i can hope someone might ankle tap him so I can make the tackle. I pause in panic and listen for the familiar sounds of the mini me, I follow the sound and the realization he is crying and going off like a firecracker, I find him in front of a employee pointing the finger and screaming “were are they”, the bloke looked like a dear in headlights, after the devils spawn calmed to a level we could understand him, he said 2 words, 2 simple words “LITTLE TROLLEY” the dramatic high speed chase through traffic to come to an end with the devil himself exposed all because the best part for any little dude/dudet is their own life size trolley, to be told they don’t have them anymore. Bunnings oh bunnings what have you done!!!! It was hard enough on a busy day to find one that was spare, let alone to not have them at all. Bring them back before you alter the minds of your next generation of shoppers, this was the one thing that eased any parents trip to the adult playground. For the love of your parent shoppers, I pray you bring them back and I pray for all the parents about to endure this difficult situation. Yes the sausage Sanga was great

  20. Len Cecchetto Reply

    I find a lot with Bunnings, you look up an Item and go to the store and you get told it’s a promotional Item like this one. Jumbuck 10kg Lumpwood Charcoal
    I/N: 3180853 it was listed today as stocked, got to Rothwell and not there, asked about it and told it was a promotional Item, well then why still have it listed, at 5.42 PM on the same day Thur 28/2/19 still listed as low stock. A while ago I suggested to a manager why not list Aisle Number on the net so that customers can look up an Item and immediately see which aisle it is in, time you go to Bunnings and it’s nearly impossible to get any help, lot’s of my friends have the same problem, you should deliver better customer service. Take a minute to go and adjust an Item to say it’s no longer available which would alleviate customers going to a store for no reason and a waste of time.

    Leaves a lot to be desired lack of care and lack of reasonable customer service, not good enough, this has happened more than once to me.

  21. To who may concern , I think you need to get some sought of air conditioning as yesterday I had to leave the store, as it was stuffy and boiling hot and humid the store was Innisfail FNQ I cut my purchase browsing as I nearly passed out they missed app 200 dollars as I had to go else where watering products pity the poor staff working in those conditions thanks Noel

  22. Linda Verity Reply

    I am very disappointed with the customer service at your Katoomba, NSW, store. Each time I visit there are staff wandering around the store and not once has a staff member asked if I require any assistance, unlike the Jamisontown store where we are always asked if we need help. Today, January 31 @ 1000 we visited the Katoomba store to get building supplies and to also pick up an extra for our worm farm. We bought the “Tumbleweed” worm farm in Jamisontown a few weeks ago. A worker told us that we would have to order an extra “Tumbleweed” working tray through “special orders” as they are not kept in stock. We waited @ the “special orders” counter for a woman named Chris who was very rude & dismissive to us. We were reprimanded for not having the 7 digit reference number from the “Tumbeweed” web site to make ordering the extra working tray “easier” for her ! She could not be bothered in the end to find this special order for us so we left and decided it was not worth the irritation to order through Bunnings, we would rather pay the additional $11 postage to order directly from the “Tumbleweed” website. Bunnings might consider giving some inservice on customer care to their Katoomba staff ?

  23. I have just returned from shopping at Bunnings in Greenfields and am annoyed to say the least. Upon arriving at the garden centre checkout I was informed by the checkout operator that there will be a delay as the customer in front of me was returning a product “without a receipt so it will take longer” in an obvious attempt to have a go at the elderly lady returning the product. Essentially shifting any responsibility to the customer and not to herself or Bunnings. I then begin to make my purchase of 11 stakes, 1 roll of garden edging (which were conveniently in a box being carried by my daughter) and 1 20kg of white sand. The items in the box were scanned effeciently enough and then came the sand. The barcode was not able to be scanned as it was resting against my body so I needed to put the bag on the bench in order to rotate it which was not possible because the box of previously scanned items was in the way. I mentioned this to to checkout operator saying “If someone could move the box because I can’t put this (the bag of sand) down”. I was then informed by the operator with the sarcasm of a 14 year old teenager that “There are trolleys so you don’t have to lug it around”. To which I replied “What would be more beneficial would be the the other Bunnings employee who was engrossed in sticky taping a box back together for for no one in particular could stop doing that and serve either myself or the other customer behind me whilst she did the return for the elderly lady.” I was then informed that the other Bunnings employee was a ‘gate person’. So my enquiry is, what is the purpose of the gate person if not assist customers? What I think is a reasonable solution to todays problem and worthy of consideration in the future is 1. Said gate person assists serving customers if there is a prolonged delay in the service of waiting customers (ie: returns, price check). 2. Ask customers waiting with heavier purchases if they would like a trolley since they are having to wait an expected amount of time 3. Stop sticky taping boxes together while people stand and wait to be served! 4. Save the sarcasm for their teenage children not paying customers!

  24. We have recently retired after 21 years as painters/decorators in Melbourne and many rural houses/shops one hour out of Melbourne. We have seen many ads promoting FROG TAPE. These ads are extremely misleading as, unless e.g., skirting boards are perfect and we mean perfect without even a millimetre or less of imperfection then paint will seep under that imperfection, seldom are skirtings or other that perfect and no tape will be successful. We cut in with top of the range synthetic brushes and never used tape of any kind. We realise that most DIYers do not have the experience to cut in without tape, so it is wrong to tell them that they will get perfect results with frog tape. Ordinary painters (blue tape) will do the same job, and if its removed before the paint has dried, even ordinary masking tape will do the job. This is simply a profit making exercise and Frog tape cannot give the perfect results the ads show.

  25. Jenny Maude Reply

    Just wanted to leave feedback, I went to the North Penrith Bunnings store today and I want to address an issue. I purchased a few clearance items that were marked down, along with full priced items they were all scanned at the check out. When I got to the car I realized that they were scanned at the full price and not the sale price. I went back into the store and explained this to the team member who didn’t apologize and seemed unimpressed to refund the over charged amounts. This team member said that the reduce price doesn’t come up when scanned at the register. I’m annoyed at the fact that Bunnings has items marked down, but the unaware customer is then charged full price when paying for these items with their other purchases. If I didn’t check (as I’m sure a lot of customers don’t), Bunnings is knowingly ripping customers off and hoping to get away with it! And then if is picked up the customer doesn’t even get an apology or a smile from the team member who seemed like it was an petty inconvenience to refund my overcharged money. Now this wasn’t just one item. It’s a disgrace with today’s technology that a large business such as Bunnings are in fact overcharging customers when items are clearly marked down and that the items knowingly (by staff) doesn’t actually scan at the registers at the correct sale price. I also thought staff would have a little better training in customer service. How many customers have purchased these clearance items and haven’t realized they have been over charged? This matter as according to the team member “always happens” should resolved or it will be taken to fair trading.

  26. Dean Hayes Reply

    Would just like to pass on a comment to say how helpful and knowledgeable a member of staff at your Kingsgrove store in NSW has been to me on two visits over the last couple of weeks. Your wonderful member of staff is Darwin who looks after the electrical area at Kingsgrove. Darwin is obviously a great asset to your organisation and I just wished to pass this on in writing.

  27. Dear Sir/Madam,
    As I could not find a place where I can put in a formal complaint in writing, I am writing this to you in the hope that you can forward it to someone else who can deal with this.

    My partner and I went to the Kings Meadows Store (Launceston, Tasmania) today (check out receipt is around 11:46AM) to purchase pots of plants and a screwdriver set. We decided to go to get the screwdriver set first as we did not want to carry the plants around the store. We went to the section where the screwdrivers were, got what we want, and then decide to walk out of that particular section to go to the next aisle. We were stopped by this lady who abruptly says that we need to pay for the set first before leaving. I said to her we needed to get the plants as well as do other shopping in Bunnings. She said to us that because people were stealing tools, we need to pay first. I then questioned her why bother having check outs in the front and said we could pay there and she insisted in saying to ask us to go get the plants we want and then bring them back to her counter and make payments there. I left the screwdriver set in the counter fuming with both her so-called customer service attitude (rude and abrupt) whilst walking to the plant section. There were NO notice whatsoever at that section saying we need to pay there. We got what we want (the plants) and walked past a section. We asked to see the “complaints” person who came and greeted us. We told him what happened and then went back to the tools section to pay for the screwdriver set and plants. After which, we walked towards the exit in search of a cardboard box to put our plants in. Whilst doing that, the “complaints” person walked towards the tools section and talked to the gentleman behind the counter pointing towards our direction and talking to him (obviously wanting to find out what happened). After we fitted the plants in the boxes, we showed our receipt to the lady at the entrance/exit who counted what we bought and put a stamp on the receipt and we left.
    Some questions and comments:
    1. The lady was rude and abrupt to us.
    2. There is no sign which says we must pay at the tools section.
    3. What is then the function of the check out area if we pay at the tools section?
    4. If you want customers to pay at the tools section, then it should be located at an area close to the check out area and customers can then leave the store on exit.
    5. When the lady said what she said about theft, we felt like she was insinuating we were trying to steal.
    6. What is the function of the lady at the exit? You guessed it! She is there to check whether customers have paid or not?!
    7. The complaints person should not have gone to the other person asking what happened and pointed at us, saying we complained. This is not professional.
    8. This will be my last time visiting Kings Meadows Launceston after this horrible experience.
    9. There is NO complaints page on bunnings warehouse website.

    Kind regards,

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