Contact of Bunnings Warehouse customer service

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Contact Bunnings Warehouse: Find below customer service details of Bunnings Warehouse, Australia, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
16-18 Cato Street,
Hawthorn East, Victoria 3123

Customer Service
Phone: 1800 SPARE PARTS (1800 772 737)
Phone: (03) 8831 9777
Phone: 09 978 2200 (New Zealand)

State Support
Queensland: (07) 3452 5600
New South Wales: (02) 9846 7100
Victoria: (03) 8831 9777
South Australia: (08) 8152 6500
Western Australia: (08) 9365 1555

About Bunnings Warehouse
Bunnings Warehouse is an Australia hardware retail chain founded by brothers Arthur and Robert Bunning in 1886. A subsidiary of Wesfarmers, Bunnings is headquartered in Hawthorn East, Victoria, and employs more than 40,000. Bunnings Warehouse operates in over 324 locations across Australia, New Zealand and UK. You can locate a store nearest to your address on the website. The sub-brands include Bunnings Warehouse, Bunnings and Bunnings Trade Centre. The stores have more than 45,000 products to shop from. In 2017, Bunnings posted revenue of $11.5 billion.

Besides shopping at brick and mortar stores, Bunnings Warehouse also has an ecommerce channel where you can purchase products using major credit cards. Product categories found include power tools, hand tools, tool accessories, doors, windows, ladders, decking, building boards, cement products, steel sections, fixing/fasteners, garden decor, garden power tools, garden hand tools, outdoor furniture, coolers, cabinets, kitchen accessories, benchtops, appliances, window furnishings, among others.

On each product page, you have detailed description, specifications and reviews. If you need advise with the right tool or home improvement, the website has a number of resources to browse. If you need a consultant for help with installation, assembly or fitting, you can inquire for the Bunnings in-home services. For more information or queries on store locations, payment, refund, cancellation, or others, reach the Bunnings Warehouse customer service.

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  1. Nino Gurciullo Reply

    I visited the Hoppers crossing Bunnings store on 24/4/21 and bought some white melamine which I needed to be cut to size. I was told by a young customer service assistant that it could not be cut today as the power saw area was closed for the day as a few staff had called in sick and no one else had the power saw cutting experience. I was referred to another customer service assistant by the name of Steve, I proceeded to explain the situation and Steve immediately said he could cut it for me and he proceeded to open the cutting machine area. His customer service skills were exceptional as he prepared to cut the melamine. Very professional and friendly service assistant, he was a great help to me and I would not hesitate to refer future customers to him.

  2. I do not know what bunnings have done and why as far as there website goes but it is a total piece of shit now and anyone who had anything to do with changing it or designing it should be kicked up the ass. Corporate companies need to wake up to themselves stop screwing around with things and put money back into staff and customer service instead of bullshit things that can probably have small glitches fixed instead of some halfwit redesigning the whole website.

  3. Margaret Smith Reply

    Please acknowledge the wonderful service I received from one of your staff at Bunnings Victoria Point 4165. I did not get his name but he was from the paint section. I was purchasing a Hills clothesline which is quite cumbersome and I asked him for his help. From the start to the end of my purchase, which took a lot of time, he was always pleasant and polite and helpful, nothing was too much trouble for him. It was a pleasure to be served by him. He is truly an asset to Bunnings.

  4. Hi, My husband and I visited the Capalaba Bunnings Store today and were blown away with the assistance given by “Woody” to gather materials to build our own temporary wheelchair ramp as no suitable ready-made products were available. He was informative, patient and cheerful. A great asset to the store. Thanks again! Ros

  5. I just want to acknowledge Di, a team member at Bunnings at Hervey Bay, Queensland, who was working in the plumbing section on Sunday arvo 31/1/21. Di was extremely helpful, was very knowledgeable and had a great smile and exceptional attitude…Thankyou again for the great service!!

  6. I would like to compliment Naomi at Oxley Brisbane store.
    I went to store to look some outdoor bench cushions but could not find any at shelves even though web side said otherwise . I pumped to Naomi who tried to find seats for me only to be told by other team member that there was on error in inventory.
    Naomi must have noticed my disappointment even though I made no complaint.
    I then continued to garden centre and little while later there was Naomi again. She told me that truck with product I wanted has just arrived and if I could wait for ten minutes she would get cushions for me. And she did.
    That I will call a great customer service . Well done Naomi ( sorry I did not get your surname) you are a great asset to your company

  7. I would like to thank the Team members at Bunnings Bayswater (Vic) at the hire desk particularly Dylan and Mark. They went out of their way to assist me with trailer hire and when the one I’d booked became unavailable, Dylan tried to source one from other store, then worked with me to find the best outcome. I really appreciated their professionalism and desire to help me. I’m very thankful.

  8. Hello, I wish to pass on a compliment to a particular staff member at Bunnings Reynella in South Australia. His name is Wade and he is in the paint department. The bloke has a definite can do approach. Service with a smile, he is knowledgeable and polite. His service was quick and right on the money, please pass on my thanks and give the bloke a badge.

  9. Sincere appreciation and thanks to Himesh at Rockdale Bunnings who took the time to find the product I was looking for – a rotary compost bin. The boxed product was on the top shelf. No way could I, a 75 year old Senior, reach it or carry it. Himesh found a mechanical device which lowered the box. I knew it was too heavy for me to carry and that I could not get it to the check out. Himesh put it on to the trolley, wheeled it to the check out and kindly agreed to take it to my car whereupon he placed it inside. I could not have done any of this myself. Thank you very much Himesh

  10. Lucky to be alive. That’s right! Essentially I was electrocuted with 240V due to faulty equipment.
    On the 24th of October 2020 I visited my local Frankston Bunnings (trade account) to purchase a pack of light globes as part of my maintenance requirements. After removing several old ones I started replacing with new. The third one just crumbled in my hands whilst screwing it in. At the same time my finger went inside the the middle of the exposed new globe electrocuting me. Lucky for me I was on a timber table or else my body would have earthed out and dead gone. To add to my anger the safety trip device did not go off. That’s another story.
    Id like to see some assurance that this will be investigated further before someone really gets hurt.
    I will leave out the suppliers details for now, however have all supporting documents and witnesses.
    BTW I’m a experienced tradesman 50 y/o and not a fool.

  11. Jim Alysandratos Reply

    I am a very regular customer at a number of Bunnings stores but in the last 3-4months I have experienced more than a few incidents of only one check out counter available and a long line of customers waiting to be served. The latest was at your NSW Padstow store on Monday the 28/9/2020 where I got in line and had 7 other customers in front of me. I couldn’t go to the self checkout as it was not operating as well. I shouted out at the young lad at the front of the store and told him it was unacceptable to have only one checkout open at 11am in the morning. To his credit he made an announcement and another staff member came and took his place while he went and opened another checkout counter. I actually was checked out by this staff member whose name was Omar and I wish to thank him for his initiative and quick action. Unfortunately the store manager Emily was nowhere to be found and I draw your attention to this ongoing problem in your stores in Southern Sydney at least.
    I hope you act promptly in ensuring this obvious problem is rectified asap.

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