Contact of BritBox customer service

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Find below the customer service details of BritBox. Besides contact details, the page also offers a brief overview of the company.

Head Office
1120 Avenue of the Americas,
Fl 5, New York City, New York,
10036, United States

Customer Service
Web: Get support
Email: [email protected]

About BritBox
BritBox is a subscription-based online digital video service available in multiple countries such as the United Kingdom, Canada, Australia, and the United States. The company is working on a launch in South Africa. BritBox is a collaboration between ITV plc and BBC. The service primarily focuses on films and British television series. Currently showcasing some of the most popular British content, BritBox is constantly working to add more original programming for the viewers. The services are aiming to feature the biggest box set collection, with some unique and original content. With a narrow focus on British content, the service is more like a niche streaming option for many users in the United States. BritBox launched its services in the United States in 2016. The platform became operational in Canada in 2018, and the UK got access in 2019. BritBox made the content available to its Australian audience in 2020. The platform is currently looking to expand in numerous other countries. BritBox has differentiated the content based on geographic location. Content that is available in the UK is not present on the US portal.

The portal gives its users exclusive access to many British dramas and soaps/. Viewers can watch shows like Emmerdale, Hollyoaks, Coronation Street. EastEnders, and Doctor Who. BritBox reported 250000 subscribers within the first year of launch in the United States. In 2019, the number had already crossed 650000 in the North American region alone. The combined number of Canadian and US subscribers stood at 1.5 million in 2020. The portal has seen tremendous growth in terms of the user base, most of it owing to the Covid-19 pandemic. The services are known to bring the best from the past, present of British programming. BritBox features some of the award-winning shows as well. Subscribers can avail themselves of the services at varied price ranges. Each subscription gives the users unlimited access to the shows. BritBox offers monthly and annual subscription plans, giving users the ultimate choice. An annual subscription is comparatively available at a discounted price than the monthly one.

If you plan on purchasing a subscription plan in Australia, you will have to shell out $8.99 per month or $89.99 per year. The same varies in the United States, and the user has to pay $6.99 per month or $69.99 per year. Canadian subscribers have to pay $8.99 per month and $89.99 per year. The charges are exclusive of the taxes, which might vary as per the location. BritBox offers a free trial for 7 days, after which you will have to pay to watch. BritBox is available on Fire TV, Apple TV, iOS, LG Smart TVs, Samsung Smart TVs, Roku, Telstra TV, and Fetch. Customers can reach out to the customer support team via the contact form available on the website. If you are living in the UK, you can seek help by writing an email to the dedicated customer service email address. The subscription is deducted automatically after every 30 days cycle, and if you wish to cancel the same, you will have to do it manually, at least 24 hours before the auto-deduction date.

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