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Contact of BoxyCharm customer service (phone, email)

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Contact BoxyCharm: Find below customer service details of BoxyCharm, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
Boxy Charm Inc
880 SW 145th AVE,
Pembroke Pines, FL, 33027
United States
Phone: 305-705-3752 (corporate)

Customer Service
Email: [email protected]
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About BoxyCharm
BoxyCharm is a monthly beauty box subscription service founded in 2013 and operating from its headquarters at Florida, US. Subscribers get 4-5 full size cosmetic products in a box. Featured brands include Tula Skincare, Tarte, Adesse New York and Girlactik. BoxyCharm offers monthly, half yearly and annual subscription plans. The prices get cheaper for yearly subscription boxes. The subscription is renewed automatically and can be cancelled any time. However, note that it is non-refundable. Cancellation of a subscription can be done by signing into account on the website.

As for what the box may contain, you may find makeup and skin care products, cosmetics, and beauty tools. There are videos available for users to explore creative ways to use the products. Members will receive free products through giveaways organised frequently, besides earning reward points that can be redeemed for new purchases. The points can be redeemed at the Charms Shop for a wide range of products. You can explore the Help section to read articles on the usage and related queries.

New subscriptions can be paid using Visa, MasterCard, Discover and American Express. You can purchase a subscription for yourself or gift it to friends and family. The boxes come with free shipping. Residents in the US would receive boxes within 5-10 business days. Note that BoxyCharm offers no refund, return, or exchange after billing. For more information or queries on payment, refund, cancellation, or others, reach the BoxyCharm support.

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10 Comments

  1. I’m not very happy right now I was charged $29.50 two days ago and they just charged my account $29.50 right now. I’ll try to contact customer service and it tells me email address doesn’t exist. Does anybody know how the heck to get a hold of these people? I haven’t even received any of their products yet and they want to keep charging me

  2. I signed up for the subscription in January first week. I didn’t receive any email. Money was taken for Jan and feb both.Didn’t receive any email and when I try to login it doesn’t accept my login info. I can’t even reset the password. So fuckin annoying. I regret to subscribe for boxy charm. Because I can’t login, I couldn’t even choose for feb. Sent 100’s of emails and messages through the boxy virtual help. No one bothered to reach out to me. Is this how you work. Is this your customer service. If yes then it really sucks. Trust me. I am never going to recommend this subscription to anyone ever. I am going to report fraud as its a scam. I was charged twice and didn’t even receive anything so far. Its been more than a month now

  3. Laura Love Reply

    Not too happy right now, received my boxycharm yesterday….it took forever to get here and the box was trashed….soaking wet!!! A glass bottle of toner was broken and ruined the whole box, and I can’t seem to get in touch with anyone from customer service!!!! Tried e-mailing, but they don’t send out says my info is wrong when putting [email protected], and have tried calling the phone number(which is long distance as I’m in Canada) and no answers!!! Guess I will be canceling my subscription!!!!! If you don’t have good customer service, then you shouldn’t have my business!!!! Period!!! And I’m not usually one to even complain ever.

  4. I accidently pushed order instead of clicking off the page. Within 30 seconds I cancelled this realizing what I did. Within those 30 they took $279 out of my account. And I cant reach anyone to fix this. And the bot they say helps you doesnt. There are no numbers to speak with an actual person. I’m livid. This is an awful way to do business. Now I’m out almost $300 and a cancelled subscription. I NEVER have dealt with something so insane with a company. Disgusted.

  5. Kelsey Henry Reply

    So I ordered a box using PayPal. When I put the payment through, the website said that it failed and asked me to put my information in again. It went through the second time, but when I went to check my order, turns out it did go through the first time. I checked my bank account and found that Boxycharm charged me three times. I try to talk to the boxybot, since that’s apparently the only way to contact customer service, & it’s no help at all! Or boxybot tells me that they can’t give me a refund for the second box. It’s not my problem that your website glitched! Why would I order two boxes for myself!?!? & when I tried to contact corporate, nobody answers! I only want one box. Cancel the second one and give me a refund! If I don’t get a refund for that second box, just cancel my whole subscription! It’s ridiculous that there’s no way to contact somebody!

  6. jamie Lynn izzi Reply

    Im pissed i didn’t receive my box says it was delivered and i didnt get it or informed that its was delivered i live in an apartment building that has over 7 units i want a refund now

  7. I cancelled my boxy Charm 2 months ago and I was charged this month $149.00.
    I can’t get anyone to answer the customer center # and I can’t get a person to e mail me back about this.

  8. Hello they never ever, answer to nobody . You call there customer service number. And you don’t even get a dual tone . Then the call drops. Nor get a phone rep . How terrible customer service.

  9. I’ve been trying to reach boxycharm over missing items in my add on order but they make it really hard to get customer service support. I tried the email and number listed above and they do not work. I dont have social media so I cant contact them there. Their automated bot service chat is very generic and it doesn’t allow me to type a question. Is there any other email I can contact them on? I really like this subscription box but their customer service is terrible & that may be the reason I end up canceling all my boxes with them.

  10. I have been charged over $1,100 by Boxycharm since July 1. I need to talk to a representative please. I have made phone calls, emails and hunted the sites but to no avail. This is ridiculous. Bad business.

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