Contact of customer service

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Find below customer service details of Birch Lane, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
Wayfair LLC,
4 Copley Place, 7th Floor,
Boston, MA 02116

Customer Service
Phone: 844-838-7507
Email: [email protected]

About Birch Lane
Birch Lane is a retailer of traditional furniture and interior decorating products. Popular for its wide selection of traditional, vintage and bohemian style furnishings and home decor items, Birch Lane is owned and operated by Boston-based Wayfair, LLC. The online store was first launched in the year 2014. Products can be explored by keyword or category on the website. Purchases can be made online as well as via phone. Not just for shopping, consumers also visit the website for ideas and inspiration. There are collections designed for bedroom, bathroom, kitchen or living room. And you can filter by color or styles such as Traditional, Rustic, Farmhouse or Industrial. The pictures show the item used and connects buyers to the product page. You can visualize ideas to match with your space as well.

To shop on Birch Lane, you can navigate through the newly launched and trending products featured on the homepage, or navigate through the categories. Products you can shop include sofas, sectionals, ottomans, recliners, tables, cabinets, chairs, bookcases, dining sets, kitchen fixtures, dinnerware, drinkware, bedroom furniture, bedding, bathroom furniture and fixtures, bath linens, outdoor furniture, lighting, rugs, wall art, home accents and decorative pillows. The product pages have details of the description, specification, along with pictures showing the product from different angles. You can also see the actual MRP along with the discount available on the item. Shoppers can head to the exclusive Sale section for clearance items and specials.

Shopping on can be done using Visa, MasterCard, Discover, American Express and Birch Lane gift card. If you shop using Birch Land credit card, you enjoy free shipping along with additional discounts. All small items are shipped via UPS or FedEx. Large items can take one to three weeks for delivery. You can see the shipping options during checkout. If you want faster delivery, opt for express delivery which comes with an additional fee. For those unhappy with the product quality or size, Birch Lane accepts returns within 30 days. Shoppers get refunds in the form of store credit or original payment method. While store credits are credited within 1 business day, credit card refunds can take 3-5 business days. Regular shoppers can register for the MyWay loyalty program to receive exclusive perks and free shipping. For complaints or queries on payment, cancellation, refund, or others, reach the Birch Lane support.

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