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Contact of BIBA customer service

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Find below the customer service details of BIBA. Besides contact details, the page also offers a brief overview of the Indian ethnic wear brand.

Head Office
Biba Apparels Pvt Ltd
12th & 13th Floor
Capital Cyberscape, Sector-59
Golf Course Extension Road,
Gurugram-122102

Customer Service
Phone: 011-41169005
Email: [email protected]
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About BIBA

India is far famed for many things. The Indian ethnic wear is one such that has gained recognition on the international fashion front. Taking the legacy of ethnic fashion forward, BIBA has stood true to its name. Founded in 1986, BIBA is known for creating affordable yet unique ethnic styles. The company is committed to creating contemporary ethnic fashion for fashion enthusiasts at modest prices. BIBA offers kurtas, suit sets, churidars, and dupattas in every shade and style. The company is known for creating irresistible colour combinations without compromising on the fabric of the apparels. The meaning of the word ‘BIBA’ is unique too. This Punjabi endearment is common for a girl who is young and pretty. BIBA is known to create a buzz when it comes to its famous mix and match range. Employing the traditional Indian embroidery techniques and handloom quality, the garments are then defined by the famous Indian crafted looks, vegetable dyes and hand-block prints. The company makes garments, both unstitched and ready to wear, for women, and girls aged 2 to 12. BIBA became famous in the ethnic fashion circles after it provided garments to widely acclaimed Bollywood movies such as Devdas, and Baghban.

BIBA sells suit sets, mix and match apparels, garments for girls, sleepwear, easy stitch, bottom wear, footwear, and jewellery. Customers can purchase unique and limited collections on the website and at the brick and mortar stores. One of the convenient ways to shop BIBA apparel is through the website. Easy to browse and shop from, the website lists products under categories and newest collections. You can choose Anarkali, Indie dresses, fun casuals, athleisure, everyday casuals, and occasion wear, right here. Click on the garment that you want to purchase, choose your size, and add it to the cart. The company offers cash on delivery for majority of locations across India. If you wish to pay online, you can choose Internet banking, Visa, MasterCard, American Express, or Discover.

If you want to purchase BIBA outfits from a store, you can check the website for its store locator. Click on the ‘store locator’ from the top right corner of the website, select the state, choose the city, and the website will show you BIBA stores in the vicinity. The company offers free shipping, and BIBA is known for its dedicated 48 hours delivery window for most of the Indian cities. The dispatch time window for domestic orders and international orders is 24 hours. The delivery time for international orders is 5-7 business days, and a single flat rate of $25 is applicable for all orders valued below $149. Orders above $149 value are eligible for free shipping. BIBA also offers a return window of 15 days, from the date of delivery. Refunds are available if the products are damaged or of incorrect size. For the return, customers have to ensure the items are in original condition with tags intact. If you wish to cancel an order, you are allowed to do so before the item is shipped. The refund is processed in the original mode of payment within 4-8 days after initiation of the refund. For feedback or complaints on payment, refund, cancellation, shipping or others, reach the BIBA customer service through email or phone.

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