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Contact of Bershka.com customer service

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Contact Bershka: Find below customer service details of Bershka.com, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
Edificio Inditex
Avenida de la Diputación s/n 15142 Arteixo,
A Coruña, España

Customer Service
Phone: 900 456 003
Phone: +34 900 456 003
Phone: +34 937 667 698

International Support
Phone: 0 808 234 02 09 (UK)
Phone: 855-336-2909 (US)
Phone: 01 800 668 4389 (Mexico)
Phone: 4008202166 (China)
Phone: 0 800 918 880 (France)
Phone: 0 800 1888 925 (Germany)
Phone: 8 800 555 1205 (Russia)
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About Bershka
Bershka is a Spanish clothing retailer founded in the year 1998 and operating as a subsidiary of Inditex. Headquartered at Arteixo, Spain, Bershka operates in over 1,000 locations in 71 countries. Bershka also runs country-specific ecommerce channels targeting Internet shoppers. To locate a Bershka outlet at your city visit the website here. Bershka has offices in China, Colombia, France, Germany, Indonesia, Italy, Kuwait, Malaysia, Mexico, Portugal, Russia, Singapore, South Korea, Spain, Switzerland, Turkey, UAE, UK and the US.

Men and women’s apparel can be shopped online or via Bershka smartphone apps. The range of product categories found on the website include coats, jackets, jeans, t-shirts, shirts, trousers, shoes, backpacks, hats, watches, belts, among others. There is a Sale section for those looking for discounted items. Purchases on the website can be made using Visa, MasterCard, American Express and PayPal. The shipping options are available during checkout. If you are unhappy with the quality or features, you can return the item within 30 days for a full refund. For more information or queries on payment, refund, cancellation, or others, reach the Bershka customer service.

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9 Comments

  1. Im a customer for Bershka ? I bought a women’s suit, and when I measured it at home, it was found that there was a sewing cut in the pants that was not visible in the middle, so I returned it directly to the branch, but they refused to return the item and dealt with us in a bad way and in a manner not befitting any customer. I file a complaint, and I will not return to your store if this is how you deal with your customers

    Regards

  2. Helena Petre Reply

    I keep getting emails from Bershka, in Swedish. They seem to think I have ordered somethings that costs about 600 SEK. I do not live in Sweden and I have never ordered anything from Bershka. How can I stop these nuisance emails?

  3. Paul Garwood Reply

    Extremely disappointed with the service or rather the lack of it I have received from Bershka customer service.
    I placed an order but never received it, the status of the order remained unchanged for a week, it showed in transit but in another section it showed as delivered & despite contacting Bershka customer services on 4 separate occasions I never received a response.
    Nobody seems to be interested or willing to help & it’s not the easiest process to find any contact information. I don’t know what to do next & this order was supposed to be a Christmas present for my daughter.
    Will never use Bershka again in the future as this company is absolutely dreadful & clearly don’t care about their customers!

  4. I placed an order on 29 Nov. Received an email &text on 4 Dec to say it had arrived in store. Visited your dundrum store 7 Dec and was advised by staff that my order could not be found. I have emailed &called the customer care, and dundrum store but received no response. This is very disappointing behaviour for such a well established brand.

  5. MANOJ SANGHVI Reply

    Want to know EMAIL ID of Sales Department as want to take franchise in INDIA. Contact details not available on website. INDIA is a big and potential Market and was surprise that BERSKA having no presence.

  6. ORDER NO. 406254218

    I ordered items on 23/1/19 and am having great trouble trying to return them. I want to drop-off return at a post office, however when I reach the ‘confirmation’ page of items I wish to return, it says ‘error occured’ and I am unable to proceed.

    Furthermore, I have been waiting for 15 minutes for somebody to respond on your online chat and there is still no response. I will not buy from Bershka again as the returns process is so difficult. It is a shame as I like your products but this process and difficulty has put me off.

    Please send me a free returns label ASAP.

    Regards,

    Ms Symons

  7. Ben Tulloh Reply

    Hi there I sent in a comment a couple of weeks ago and have still not had a response. This was in regards to my recent order:

    Order No.
    398164928

    Miley Cyrus x Converse joggers
    9041/331
    Colour: Washed out blue
    XS

    When they arrived they had loose threads on the legs and a hole along the seam of one of the legs. I want to know where I can send in picture so I can arrange replacement pair. Please contact me back this time. I am really frustrated that nothing was done previously.

    Best,
    Ben

  8. Kelemen Zsanett Reply

    Dear Customer Service!

    I ordered a shirt online, wednesday I got an sms about that the product arrived to the store. Today I went to pick it up, but the shop assistants could not find the package. The order number is: 385845310. I only find this contact to wrote. Please solve this inconvenience as soon as possible. Thank you in advance.

    Regards,

    Zsanett

  9. Malissa Paterson Reply

    Please can someone help me. I have purchased an order of which some of the items I need to return. I logged in as a guest and had a code sent to my phone… I can’t find anywhere for me to use this code and I don’t know how to return my order.. Thanks

Reply To Helena Petre Cancel Reply