Find below the customer service details of Bandai Namco. Besides contact details, the page also offers a brief overview of the company.
Head Office
Bandai Namco Studios Inc.
2-37-25 Eitai, Koto-ku
Tokyo 135-0034, Japan
Customer Service
Web: Help Desk
Email: [email protected]
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About Bandai Namco
Ever wondered who the creator of popular game Pac-Man is? This among other popular game franchises were created and developed by Japanese multinational Bandai Namco Entertainment. The Tokyo-based company has global operations managed through the subsidiaries under Bandai Namco Holdings. The entertainment franchise was the result of a corporate merger between Bandai and Namco in 2006. Namco Bandai became Bandai Namco Games in 2014 and later was branded as Bandai Namco Exertainment in 2015. The leading interactive game developer currently owns a variety of multi-million game franchises, including the Pac-Man, Tekken, Tales, Ace Combat, Gundam, Taiko no Tatsujin, Dark Souls, and The Idolmaster. The worldwide sales of Namco Bandai Holdings amounted to $6.71 billion.
Thanks to the popularity, Bandai Namco has grown to become the third-largest video game publisher by revenue in Japan. The company has its subsidiary divisions in mainland China, Taiwan, and Hong Kong. Bandai Namco Entertainment America was established to cater to the growing fan base of anime-based video games in North America. The core video game development studio is called Bandai Namco Studios and was established as a separate entity in 2012. The studios are responsible for the creation of home consoles, mobile devices, handheld systems, and arcade hardware. Bandai Namco Studios is also popular for their catalog of music and video creations.
Game lovers can head to the Bandai Namco Entertainment online store to shop for games by title or platform. You can purchase and download collectibles and games. The online store also facilitates pre-order purchases, in case you want to book a game before its release. The available brands on the website include Captain Tsubasa, Code Vein, Dark souls, Dragon Ball Z, My Hero One’s Justice, One Piece, Naruto, Pac-Man, Tekken, Tales of Series, and The Dark Picture. You can purchase and download the games designed for particular platforms such as PC, PS4, Xbox One, and Nintendo Switch. You can also purchase collectibles, including Figurines, Apparel, and Music. The online store offers interesting deals from time to time. Purchases on the store can be made using Visa, MasterCard or PayPal. Note that for physical media, you will receive a shipping confirmation email with a tracking number. And if they are digital products, you can access the same from your account. To know the cancellation or refund terms do navigate through the FAQ section on the website.
Hi, I would just like to ask if games like elden ring and bloodborne bought from other countries will eventually have text translations to english since it’s quite confusing to see that the language spoken is in English but the text is relatively restricted to the country language. Thank you.
I am a huge fan of the games they made, especially the Tekken series. These games are really good. The third Tekken was the first game I have played, and plus, I love the Soul Calibur series. I also love the anime videogames, especially DragonBall Raging Blasts 1 and 2. I look forward to seeing more videogame content from them.
Alright all in all xenoverse 2 is probably one of the greatest games of all time! You guys really did a great job fixing the mechanics from number 1. However the expert missions are completely gay when you don’t like being a scared little person that just runs all the time. You literally designed those missions to force people into such a cowardly way if fighting. Not to mention the cut screens that knock you away before you can even finish your damage on them witch is even more frustrating. Seriously take out the expert missions if that’s how they are. Other then the vast amount of tp you can collect. If an I do mean if you can beat enough of them offline. Cause no ones ever gonna pick a mission that barely pays out.
My son accidentally uninstalled dbz on my phone. I downloaded it back but now I can’t get back into my game it says it cant find there data linking to three account but it’s linked to my Facebook and active. This have been like this for 4 days now. And in that time ive been trying to contact bandai but with no response and I’m a paying customer
I recently brought most DBX2 DLC’s and all will appear besides one(Extra DLC pack 4). I’ve tried everything and it even says it’s installed only my system but it still won’t show up in game. Can anyone help?
Ordered Elden Rings for PS5. Status was awaiting payment. For some reason, cancelled the order. Re-ordered again. Cannot contact anyone to sort this out Also charged me for the cancelled order’s shipping. Worst customer service ever.
Yeah, actually same exact position. So irritating, worst CS in the world. Submitted multiple tickets as well and they lied to me twice saying that everything was as planned.
I’ve spent over 200$ on this game and they can’t recover my profile after the game mysteriously starts with a new ID , worst part is there is no recovery process what so ever like you have to go through bandai and all you get is a auto generated email.
We as customers seem to mean very Little
Worst Customer service all time. Bought Tales if Arise collector’s edition for PS4. Well got the PS4 collector’s box but when I opened it up had a PS5 version of the game. Well I don’t have a PS5 so it’s pretty much worthless to me it’s been almost 3 weeks with several emails and I just keep getting passed along all I want is want I ordered I will never order with them again.
I have lost my Jump Force Raid Boss Rewards (and yes, I’m aware that online functionality will shut down on August 24th) and I submitted a ticket on July 14th, and customer support responded to me one time, but when I asked a question about resending my rewards for Jump Force, I get no response. Do not get me wrong. I still love Bandai Namco, and I love their products, especially the Tekken series, but as a customer, I am very disappointed for Customer Support’s lack of response. I wish customer support could handle things a lot better, and listen to customers, especially when they are having problems with things related to the products.
Could Naruto to Boruto Shinobi Strike raise the 4000 max item limit higher, since I’m already selling old clothes (that I don’t want to sell) to replace new ones? Also, it’s silly that if you want many clothes that look the same so you have to unlock them from Scroll in the same way as if you already own one. You can’t copy the ones you already own.
When will Dragon Ball Raging Blast 3 release for PS4 & PS5?
I’m a big fan of the Budokai & Budokai Tenkaichi Series.
I’ve been waiting patiently for the Raging Blast 3 PS4 Game.
It’s suppose to be similar to some of the previous DBZ Games from PS2 PS3 & PS4.
Also it would have game features like Matrix Path of Neo, Saint Seiya & Batman Arkham City.
I’m very thrilled & so excited to play this series of a calibur of a game.
I can’t wait. Herd it’s going to be one of the best games of its time.
Hey, it really annoys me that your game (Dark souls 3) has so many bugs/exploits it also bugs me when you think it’s a great idea to place the Dragonslayer armour boss in the DLC I mean at the end of the day I’ve spent my hard earned money on a DLC for my personal entertainment and I get this missable, shocking Downloadable content.
Karen
I’ve been trying to get contact in emails and contracts. I had even contract the shipping company saying they weren’t responsible of wrong delivery. I ordered a Little Nightmares Hoodie off this website. Instead receiving the product I ordered. I got a box blue-ray DvDS. I have no idea who else I am supposed to contact to get a refund. Because I didn’t pay for some old cowboy dvds.
I’m going through the same problem 3 weeks now and nothing. I gave up won’t ever buy anything from these guys again I might have to get in touch with a third party.
I bought the anniversary bundle that will give you 1000 cc everyday but I still haven’t received my cc for today. Can u tell me why I’m i not receiving them?