Find below the customer service details of Azazie. Besides contact details, the page also offers a brief overview of the company.
148 East Brokaw Road
San Jose, CA 95112
Phone: +1 650-422-2460
Email: [email protected]
Weddings – the most magical of all events! From floral arrangements to centerpieces, every bride and groom ensure that they hire the best for that special day. However, during the planning, brides often browse through glossy magazines stumbling on picture-perfect brides with heavenly bodies. The pictures are mostly heavily edited, or the models who are wearing the dresses have close to perfect figures. Azazie, a San Jose based enterprise, has taken it upon themselves to change the way brides shop for the wedding gowns. What has made Azazie successful in their domain is the fact that they take into consideration the brides from all walks of life. They ensure that a limited budget does not stand in the way of you purchasing the dress of your dreams. Azazie carries size ranging from 0 to 30. They even customize your outfit so your purchase fits you perfectly. The brand connects bridesmaids and brides with more than two hundred gowns which are not only handmade but also available in more than fifty colours. What adds to the uniqueness of these dresses is the fact that every dress is made-to-order. This not only makes these dresses personalised, but it also makes them extremely sustainable.
The website supports an “At-Home Try-on Program” where a bride, or the bridesmaids, and the mother of the bride can choose three dresses to try at their home. You have a variety of options to choose from. The website stocks bridesmaid dresses, bridal dresses, dresses for the mother of the bride, party dresses, junior bridesmaids. Other accessories such as veils, wraps and belts are also sold on the website. The website even stocks outfits and accessories for grooms and groomsmen. The online retailer has been so popular among masses that it has featured in multiple media outlets such as The New York Times, The Washington Post, Forbes and BuzzFeed. The brand has a very inclusive website which allows the prospective brides to shop, request a try-on and check out the photographs of brides who have shopped from the website. The brand has an extremely user-friendly return policy which allows customers to return their standard size dresses or accessories within 45 days from the date of purchase. The dresses need to be unwashed, unworn and in original condition with their tags attached. Azazie refunds the entire amount of purchase except the shipping fees and rush fee if any. Custom sized dresses, swatches, face-masks, garment bags, among others cannot be returned.
Azazie ships its order via FedEx, DHL and USPS. Orders shipping to Canada goes via Canada Post. The answers to most of the frequently asked questions are listed on the website. However, for those who are unable to find answers the support can be reached through a contact form. Azazie also has an active presence on major social media platforms such as Facebook, Twitter, Pinterest and Instagram.