Contact of AWOK customer service (phone, email)

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Contact AWOK: Find below customer service details of, including phone and email. Besides contact details, the page provides a brief overview of the UAE e-commerce company and its services. Reach the AWOK customer service below for complaints, queries or feedback.

Head Office
Mohammad Bin Zayed St
Jumeirah Lakes Towers
Jumeirah 73000, Dubai

Customer Service
Phone: +971 (4) 360 4242
Phone: 8008-8008
Email: [email protected]
Email: [email protected]

About AWOK
AWOK customer serviceAWOK is a leading e-store in the UAE, founded in 2013. Though it began with electronics, the company has expanded its catalog to include a range of categories. Offering lowest prices in Dubai and Abu Dhabi, AWOK offers seamless shopping experience and secure payment. Customers can shop for products using Visa, MasterCard or Cash on Delivery. Those on the go can download the AWOK app to order from the catalog.

Product categories found on AWOK include mobile phones, mobile accessories, tablets, jewellery, bags, sunglasses, cosmetics, perfumes, home appliances, televisions, laptops, computers, cameras, toys, sports equipments and car accessories. There are regular deals and discounts through which customers can enjoy great bargains on branded products. Discount shoppers can also find Weekly Best Sellers, Special Offers and Bundle Offers.

Shoppers can sign in to their account to track or manage their recent orders. Most products come with a free standard delivery. While the Standard Delivery can take up to 2 days, customers can expedite their delivery by opting for AWOK Next Business Day during checkout. AWOK has a 14 Day Return Policy. Products must be returned in original condition to receive full refund. For more information or queries on payment, refund, cancellation, shipping, delivery, or other details, reach the AWOK customer service.

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  1. NEVER EVER take anything from this website. I chose 26 items and I received a completely different order. They made the mistake and didn’t even bother to do anything. When I complained, they told me to give them everything back and pay for it as well. This is so SHAMEFUL. I will never ever make that mistake again. Banish this website if youre new. I prefer Daily!

  2. I had ordered from your website and u had promised to deliver the product on 26 December, but then u changd the date, and iwas patient with u. But now the delivery date has simply disappeared. Spontaneous delivery before tomorrow, I tried to call, to email, to raise a private complaint, but all your services are simply inefficient. So you have me no choice but to do this. Now u make me regret they I chose your services while I could have gotten my order highly efficient had I chose NOON. You must get the world recognition for the most pathetic online services!!!???

    • Never order from this site. Worst online site ever. They’re just good in saying sorry theres nothing we can do. Don’t waste your money for them.

  3. I placed an order for wireless charger since the 12th July and I was charged for it already but until now I still didn’t get my order because it is out of stock but it didn’t say out of stock when I place the order initially. AWOK shouldn’t have charged me for something that is not available. I spoke to customer service but the service is very poor, you should train well representatives on how to give good customer service. She doesn’t have any clue on how to resolve the issue at all. Very poor customer service I could have given her 0 instead of 2.

  4. Nabil Mawlawi Reply

    I made a purchase for several items few days ago and I paid the full amount of course; you then cancelled half of my order without explaining the reason nor providing the refund.
    I inquired by email but no answer; I tried calling but no answer as well.
    That’s a great way to deal with customers; top notch customer service; congrats!!
    Meanwhile I now expect to have an immediate solution!!

  5. I have placed an order with Awok on 24.04.2019 and from then it showing that order is in delivery. I raise complaint on their website but not get satisfactory answer. customer service not supporting. Also many time i received damaged items. I suggest to all not place any order with Awok.

  6. Jit Banerjee Reply

    Bad service! Customer care number and customer support through the app is creepy, doesn’t go through. My order supposed to be delivered within 6 days of placing order but it’s been 10 days and I can’t contact their customer care. I think I lost money to try

  7. Better not to order again. What you delivered is incomplete and you did not even inform me that those items are not available. The driver did not even return my changee. He took the money and left.

  8. Don’t ever by anything,specially electronics, they deliver used goods and faulty battery, upon complain they collect the item promising to solve the issue in max 6 weeks, despite of several phone calls they don’t bother to attended to the problem even after 3 months. On persistent efforts they all agree to deliver back the product assuring that their technical team has fixed the problems and its in good working condition, but u all be frustrated and disheartened to encounter the same problem.

  9. Mohammed Shaheer Reply

    I have placed a consolidated order of 3 items on 5th July2018. (Order number: 673769047-2). Today is 15th July. I have not received the items yet. Status shows that the the order is still under process. While placing the order it was not mentioned that the items are out of stock or limited. On couple of occasions I had called the customer care service and on both occasions, I have been informed that one of the items are out of stock. In that case, you could have sent the available items.You should have a minimum courtesy to inform your customers in case of any delay in sending the shipment. This is bad service from you.I am regular customer of Awok and definitely have to rethink about future purchase.

  10. I have purchased 11 items , where I got only 9 , remaining two they are saying no stock , if no stock why awok is collecting the money from us. And very poor customer service. The higher management people should look into this ASAP.

  11. I purchased a humidifier a couple of days back but unfortunately the atomizer is not working. i placed a complaint the next day after i received my order but after a few days, the status of the complaint is still processing but if you place an order, the processing only takes few hours. people, don’t fool your customers!


    Be careful, if you purchase any items from this website without your knowledge they will arrange items from an international store and you will be trapped with customs clearance procedure. Their delivery agent will act in favour of you but all charges will be in your head. Not only customs charges they collect but also they will ask you their commission or more profit for delivery.

    So, please double check before to opt the website purchase any valuable items from Saudi Arabia.

    See below their add in a Saudi new paper launches its services in KSA
    ARAB NEWS | Published — Tuesday 19 September 2017

    AWOK’s Saudi Arabia’s new e-commerce website and with just a few clicks, customers can now purchase select AWOK products and have them delivered right to their doorsteps.

  13. Hi I ordered a tabS2 tablet not a cover. In your ad it clearly mentioned as if you people are offering tab not cover. So for no reason I paid 160 dhs. I just want to ask you either I want my money back or get me equal Any other gadget for this price.

  14. I am cancelling my order #5938030474 as the delivery charges is getting higher it reached to AED 23 and not economical anymore. Few days ago i already received messages that the epsilon pan is not available thats why i already decided not to pursue my order anymore. I am cancelling my order using my tracking number but there is no link to cancel it. Thank you.

  15. Hello,
    I tried to purchase some items from, at the end of the purchase the transaction is getting failed, I have tried with different accounts but this error is showing in all accounts could you please help me regarding the said issue.

    Thanks & Best Regards

  16. Abdul Hameed Reply

    I have received my order on 23 july and the main item from the order was damaged(HP Mini Laptop 5103, Intel Atom Processor, 2GB Memory, 160GB HDD, 10.1 Inch Screen). This laptop has faulty battery and very much used .

    I put a complaint the same day but didn’t get any response till now.
    My expected traveling on this this Friday(28th July2017).
    Expecting a solution before this day.

    Abdul Hameed

  17. I have ordered rela and spin tone (order no- 4080703261)in your website on 16-07-2017 and was delivered on 22-07-2017.At the time of deliver itself the product was not working ,i inform to delivery man cut the phone after not response….replace the product or refund my money

  18. Mohammed Osman Reply

    I placed the order a week ago, the agent had called me and said that your items will be delivered 3-4 days, but status still showed in process. When I called customer support now they said your order on hold due to few items on out of stock! If I didn’t follow up with them I never came to know that my order on hold?I agreed that the Awok service is so poor? Never recommended to buy products with them. I don’t now how to get money back from them as I paid through credit card

  19. I placed an order on 22 jun, and today got to know that was cancelled! While calling the call center I was told that my order got cancelled as I did not answer their call. Sorry to say but why u are calling on Friday morning 08:30 and that also during Ramadan? If the order it’s placed already I’m expecting a call for delivery only, or at least try to call again but at different time not early morning if that’s required! I’m still waiting for the refund though.

  20. Please I need your call, I bought blackberry tablet from you almost two months now the tablet is not working from day one the driver delivered i have called and called you but no one mind me why.

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