Contact of AutoNation customer service

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Contact AutoNation: Find below customer service details of AutoNation. Besides contact details, the page provides a brief overview of the leading auto retailer and its services. Reach the AutoNation customer service below for queries, complaints or feedback.

AutoNation Head Office
200 SW 1st Avenue, Suite 1600
Fort Lauderdale, FL33301
United States

AutoNation Customer Service
Phone: 954-769-6000 (general)
Phone: 855-240-9561 (AutoNation Express)

About AutoNation
AutoNation customer serviceAutoNation is America’s leading automotive retailer founded by Wayne Huizenga in the year 1996. Headquartered in Fort Lauderdale, Florida, the company boasts of over 290 vehicle franchises across 15 states. The automotive retailer has over 50 million customers and has a selection of over 100,000 new and pre-owned vehicles. The Fortune 500 company also offers financing and insurance services, besides new and used cards of over 30 brands. Every used car comes with a 3 day/150 mile Money Back Guarantee. The local AutoNation brands found in the market include Maroone, AutoWay, Fox, Champion, Desert, Power, AutoWest, Appleway, GO, and Mullinax

Locate a AutoNation dealer nearest to your address here. The AutoNation website allows shoppers to look for new and used vehicles with brand, year or body style. The brands found include Acura, Bentley, BMW, Cadillac, Chevrolet, Chrysler, Dodge, FIAT, Ford, GMC, Honda, Hyundai, Infiniti, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mitsubishi, Nissan, Scion, Subaru, Toyota and Volkswagen. Customers can apply for financing online, whether it is to buy or lease. AutoNation has partnered with hundreds of banks across US to offer a wide range of finance and lease options.

AutoNation also boasts of vast parts and collision repair network. Internet users can schedule a service appointment easily online. The parts used are genuine factory parts and accessories. The service locations further have state-of-the-art facilities, trained technicians and low-priced maintenance and repairs. To get appraisals, make appointments or to pay monthly payments click here. For more information or queries on store locations, payment, service centers, repairs, financing or others, reach the AutoNation customer service.

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  1. Amir Salehi Reply

    The NICEST people to talk to, GREAT deal, WORST Customer service. Got my car from LandRover Encino location and do not get a car from this company. The inside cooler compartment went out, and I ask for it for be fixed while getting annual service (the car is less than a year old), they had the car for a week, didnt get call back on status. Didnt fix the cooler, said they looked into and was working..basically they are backed up and have been and it took a week to do a 2 hour oil change. NOT HAPPY nor would recommend. Trying to contact LR to see if I can get service at another location. Huge headache and not great first experience. Call the branch again to have someone call me, no response!

  2. Nikolaus Baethke Reply

    To AutoNation, customer support
    I feel I need to tell this story based on what occurred to my 83 year old mother from last Friday 10/4/2019 to yesterday 10/7/2019.
    My mother and 84 year old father went to AutoNation Honda in Des Plaines Illinois Friday 10/4/2019 with the intent of looking to potentially trade-in their 2015 Camry with 4068 miles on it, for a brand new Honda CRV
    While it was a long process it seemed to work out ok. They received what I believe to be an ok trade-in value for the Camry and a very nice new car. On Saturday my mother was having second thoughts about the trade-in because she wanted to sell the Camry to her granddaughter, my niece, for a discounted price. She called and left a message to their Salesman John Ruberry asking him to hold off on the trade-in because she may want it back.
    While she did not receive a call back we found out Monday that it was to late by Saturday because everything had already been processed.

    When my mother arrived Monday and asked to have the trade in back. The salesman and the General Sales Manager Mike Yorty at first came back with a $14,990 price for her car just traded in on Friday for $11,500. I understood there would be several cost including taxes and license plates, title transfer etc. in this trade-in including what I would have considered an added fee to AutoNation Honda for their time and the work involved to make it happen, maybe $500.00 additional. People need to be paid.
    However, in order to make this happen my 83 year old mother had to agree to buy the car back for $13,399 after several exchanges of words. This obviously does not include the taxes, license and transfer fees. So in other words my mother had to pay $1,899 additional dollars to receive her own car back for the 3 days on AutoNation Honda’s lot, plus a cleaning and nothing more. I understand any dealership is in business to make money and while nothing was done that was illegal, I believe morally taking advantage of a senior citizen in that manner is classless and frankly unbelievable act.

    In this particular case I believe it is my duty to inform people how a car dealership is willing to treat anybody including the elderly, to make a buck.
    On a positive note, rest assured, thanks to your General Sales Manager Mike Yorty, the AutoNation Honda Ohare will continue to have financially sound books.

    • Thank you for sharing your experience at AutoNation store. I think it is very important to let all customers know what traps would be in purchasing process. You cannot trust these 5-star reviews on AutoNation website because the company built the website. The true experience can be only got from customer words.

  3. Dominique Faneitty Reply

    I purchased my vehicle in 2017, since then it has been totalled. I cancelled my vehicle protection plan and was supposed to have the check sent to my lein holder to finalize my payments and it has been since March and I am getting the run around from the dealer. I have tried to contact the corporate office at 954-769-6000 but have had no luck with anyone calling me back. I am so disappointed I just want to get this resolved.

    • Patricia Curbow Reply

      I purchased my 2015 Ford Escape in April, the finance guy talked me into taking the extended warranty, but the next day or so I called and requested it to be cancelled. He said, sure I will take care of it. Nothing happened. I had to go to dealership and asked about the cancellation of the warranty, he said again “oh, I will take care of it”. I waited and waited without anything happening. I called and the finance guy doesn’t work there any longer so the general manager said he would get it taken care of but it would take a few weeks to be credited to my loan. Didn’t happen. I have been in contact thru text with the warranty text number and keep getting the same, someone from customer service will contact you as soon as possible. No contact. I have contacted them 5 times! I am still trying to get this resolved. I am really disappointed in AutoNation.

  4. Jermain Wiggins Reply

    First and last time buying with Autonation. I called to see if the vehicle I found online was still available and the salesman told me yes come on in. So I came in and the vehicle was in the mechanic garage. He said that they had just received it as a trade-in and the mechanics were checking it out. I liked the vehicle and said that I would purchase it after they finish all their inspections. The sales manager told me that I could go ahead and lock in the deal and that they would do repairs to the things they find. And said that they have a return policy within a certain amount of days. So I made the purchase. They called me a week or two later to pick up my vehicle and the day I drove it home I had to turn around and bring it right back due to my steering vibrating roughly. They said that the rim was bent and that control arm needed replacing. They said they would take care of it and call me when the vehicle was ready. About 2 weeks later I received a call to come pick up my vehicle which I did and the steering was a lot better but slightly pulling to the right. So after a month I finally took my new purchase home. I recently went back to the service department to complain about the steering wheel still vibrating and the wheel pulling to the right. 2 days later the service manager called me and stated I had a bent rim and needed an alignment. She stated that I must have hit something and could take it up with my insurance company. So that tells me they didn’t replace the rim that they new about the first day I brought it back, and secondly when they replaced the control arm they didn’t do an alignment afterwards. And now they want me to pay for my own repairs. Me nor anyone I know will purchase from Autonation again, and we purchase vehicles quite often.

  5. I bought a truck on Sunday and Tuesday morning had to take it back to an AutoNation dealer to get everything fixed that there missed at the dealership before putting it up for sale. It has been 3 weeks and still don’t have my truck. I own a business and I can’t even understand how this is ok. Truck should not have been sold in this condition broken windsheild bad brakes misfires crack exhaust manifold bad door lock and other things that still need done. But you got my down payment and bank payed you so who care about the customer service never again will I buy from AutoNation.

  6. I spent seven our driving to and from the Miami Mercedes location to look at a car that was rated a 99 on a scale of 100. The car had been in 3 accidents, which were not disclosed in the inspection or carfax, it had a broken light in the bumper, and scratches on every panel. I have saved the inspection report and plan to post it on facebook and other sites so everyone knows to avoid this dealer and any dealer owned by Autonation

  7. I have never been so dissapointed in my life I purchased a vehicle at Autonation Ford of Bellevue 2 months ago and have been trying to no avail to get them to assist in getting it fixed. The phone is on a continuous loop and the only way you can talk to someone is by pressing the button for sales. This company is a scam and should be shut down.

  8. Went to buy a VW at Mall of Georgia location and was closed at 4PM on a Sunday. Hours posted are until 6PM. Not very professional! I have other choices, so will go there instead.

  9. Ford Margate should simply shut their doors and admit they have no business being open. Since I bought my cursed lemon in June 2017, 100% of my dealings with them have resulted in some sort of additional mistake, issue, or problem. They either employ the stupidest people on the planet or they simply don’t care. The most recent eff up pertains to a rental car return during yet another service event (8 total since June 2017). We are unable to get our deposit back because the car rental agency says the dealership did not complete the paperwork correctly. I have left 6 messages with the dealership. No one will return my call or deal with the situation. These people have caused so much unnecessary stress in my life. If I have a stroke or a heart attack, I want someone to sue Autonation on my behalf.

  10. Bonnie luster Reply

    I am very disappointed in the Sahara Honda . We asked for a pre own car and they did not have this and said they see if any others auto nation had any and said there was nothing. There isa big sale Wednesday on what we wanted at Henderson.Also told us there was No car dealerships open on Sundays . Well the TV shows that they lied to us now I have a leased car higher then I wanted with the sadness of knowing that I have to deal with unhonorble people. I will let others know how you lied

  11. I have been trying to get in contact with someone in regards to my warranty for over 3 weeks. I have left several messages on the 954-769-6000 phone number. I have also utilized the chat feature and I have been told that I will receive a call back within 24-48 hours but I have yet to receive any contact from anyone from Auto Nation. The dealer I purchased my 2017 Nissan Titan from is no longer associated with Auto Nation and is unable to help me and the local Auto Nation stores are unable to help me so I need to have someone from Corporate contact me.

    • Now it seems that the customer service option on the 954-769-6000 number is inop. Whenever I press “0” the system hangs up on me. I would really appreciate it if someone would please email me a proper contact number or set up a time when I can contact someone in regards to my warranty. This is a fairly easy issue to fix but impossible without assistance from you.

  12. Is it common practice in the automotive industry to have an appointment in order to get a repair estimate? I do not care if this inquiry gets posted but I really would appreciate response

  13. Kindly advise how to “call off” your salesmen. We went to test drive a vehicle and they basically told us they weren’t interested in dealing with us and now won’t stop emailing to try to get us back in to attempt to make a deal. This is really harassment especially since they weren’t interested in dealing with us old people and obviously not people who spoke their language. Not the way we were treated at other Auto Nation dealerships but of course not an Orlando location.

  14. Why do you keep sending me recall notices? My VIN does not seem to be included in any NHTSA vehicle recalls.

  15. sarah jarman Reply

    I just had a very bad experience with your Toyota dealer in Irvine. I was given a description and pricing on two cars that I was helping my daughter purchase. My daughter chose a Corolla Hatchback. After I asked about how to wire the money, they can back with another description of pricing that included a “black out” package that was the same car as before (the one my daughter chose) but costing $3,000 more. I was shocked. It was disappointing to us both. We thought we were avoiding these bait and switch games.

  16. Deceptive sales practices by finance person @ AutoNation Toyota, Lithia Springs, GA. Requesting a refund for over payment of $1348.00 for vehicle purchased on 7/11/18. Changed selling price of vehicle from $23,499 to $24,847 on purchase agreement. Please contact me for more detailed information and for a quick and fair resolution.

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