Contact AutoNation: Find below customer service details of AutoNation. Besides contact details, the page provides a brief overview of the leading auto retailer and its services. Reach the AutoNation customer service below for queries, complaints or feedback.
AutoNation Head Office
200 SW 1st Avenue, Suite 1600
Fort Lauderdale, FL33301
United States
AutoNation Customer Service
Phone: 954-769-6000 (general)
Phone: 855-240-9561 (AutoNation Express)
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About AutoNation
AutoNation is America’s leading automotive retailer founded by Wayne Huizenga in the year 1996. Headquartered in Fort Lauderdale, Florida, the company boasts of over 290 vehicle franchises across 15 states. The automotive retailer has over 50 million customers and has a selection of over 100,000 new and pre-owned vehicles. The Fortune 500 company also offers financing and insurance services, besides new and used cards of over 30 brands. Every used car comes with a 3 day/150 mile Money Back Guarantee. The local AutoNation brands found in the market include Maroone, AutoWay, Fox, Champion, Desert, Power, AutoWest, Appleway, GO, and Mullinax
Locate a AutoNation dealer nearest to your address here. The AutoNation website allows shoppers to look for new and used vehicles with brand, year or body style. The brands found include Acura, Bentley, BMW, Cadillac, Chevrolet, Chrysler, Dodge, FIAT, Ford, GMC, Honda, Hyundai, Infiniti, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mitsubishi, Nissan, Scion, Subaru, Toyota and Volkswagen. Customers can apply for financing online, whether it is to buy or lease. AutoNation has partnered with hundreds of banks across US to offer a wide range of finance and lease options.
AutoNation also boasts of vast parts and collision repair network. Internet users can schedule a service appointment easily online. The parts used are genuine factory parts and accessories. The service locations further have state-of-the-art facilities, trained technicians and low-priced maintenance and repairs. To get appraisals, make appointments or to pay monthly payments click here. For more information or queries on store locations, payment, service centers, repairs, financing or others, reach the AutoNation customer service.
48 Comments
Auto Nation Collision – Margate, FL
My Experience has been Horrible. My vehicle was in an accident in July of 2022. I was advised by my insurance company Geico that the vehicle may be a total loss. I explained this to Hector Calante who advised, “they should not be totalling your vehicle, it is fixable and may be a month with parts coming from out of the country”.
Well several conversations over the past months, with promises made each month that the vehicle would be ready by end of month.I advised Hector I would need an estimated ETA to book flights as I’m traveling from Louisiana, allow time to make the 12 1/2 hour commute back to Louisiana. Make arrangements for work and MY KIDS, as I am a single father.
This happened August, September, October. I had to pay out of pocket for 3 months of rental car over $2,000. On top of that had to book last minute ticket and take off work last minute as Hector called and emailed me stating vehicle ready, emphasizing you need to pay your deductible. I asked was it 100% complete and was told, “well no, the sunshade hasn’t been replaced”. I emailed Hector in August, again in September, again in October asking about the vehicle being 100% ready with Sunshade replaced.
On today I spoke with Hector, who rambles something about supplements paid my insurance company, skips over my question if the sunshade had been replaced, reiterated “your call is ready, all we need is the deductible”.
HORRIBLE SERVICES, BROKEN PROMISES, AND THEY HAD MY CAR OVER 3 MONTHS AND NOW RUSHING ME TO COME PICK IT UP AND PAY DEDUCTIBLE.
Auto Nation Toyota in Corpus Christi Texas.
I have 8 pages of experience with this establishment. I won’t type all of it. In a nutshell, your customer service is, how to say this without a bad word, is very very poor. Bought a used Tahoe on the 4 Dec 21. Was in the middle of an estate sale and sale of house. The Tahoe was in and out of the dealership. In the first week and a half it was in their driveway more than mine. On the 15th they sent a wrecker to pick it up. Never a word from Toyota, I called on numerous occasions, left several messages, no call back. 22 Dec get a call from Justin, a service manager, which apparently, they are a dime a dozen down there. Tahoe done bring me my truck. After getting the Tahoe, Justin says hope I never see you again. AWESOME customer service. Got plates a week or so later, with window sticker, some one notices I don’t have one of my backup lights. Makes one wonder how Toyota does inspections, with a Pencil????
Where do I start? I did an online inquiry on a new Chevrolet Canyon. Got a response that the truck was there. I made an appointment with Mark Aurilio. That was on June 8th. On the 8th we saw the truck and negotiated the deal and left a 15k deposit. We were told it would be about 2 days for the brand-new truck to get a brake repair. On the 11th I tried to reach out to Mark. With no response throughout the weekend. Later found out he was out sick. I called his boss Howard on Monday the 13th to voice my concerns and get a vehicle update. By no surprise no response. On Wednesday the 15th I reached out to Scott the GM. Scott did get the wheel turning I must say. He was going to try to get our new truck through the Shop and Delivered today the 16th. By no surprise by mid-morning that fell apart. The truck would not be done due to parts. Scotts right hand man Howard reached out and said he had a truck that was 2k more that would work. Yah. 30 minutes later that truck they offered wasn’t available. Then they came to the table with a more expensive truck. That’s when I said stop enough is enough. I asked Scott about picking up my check. I was advised to contact the salesman because the General manager didn’t know where the check was. What is this world coming to? Where did customer service go?
Above is my google review. All I wanted to do was buy a truck. Makes you wonder what I did wrong?
Arrowhead Chevrolet Arizona
I received beyond horrible service at Auto Nation Jeep Dodge Ram 1515 South Loop Freeway Houston Texas 77045. Upon arrival sales rep Franklin greeted myself and my husband. He was friendly at first. I told him that we were looking to purchase my husband a truck for work. I told him my price range, what I had for down payment and what I was willing to pay per month. He advised me that they didn’t have anything in my price range, so I begin to walk off after thanking him for his time. He then stopped us and stated let him check around at another dealership. He found us a 2013 1500 Dodge Ram 32,000 miles priced at 21,000. We thought we had the deal of a lifetime. He went on to say that we could ride with him to the location to pick it up. We agreed! That’s when things started to get crazy.
After sitting there for almost 4 hours we were told that we couldn’t pick up the truck because the shipment had just come in and the truck needed to be serviced. I explained that I didn’t feel comfortable with putting a down-payment on something that I couldn’t see, couldn’t test drive and couldn’t take away with me. That’s when his attitude changed. (He waited until my husband went outside on a smoke break) His voice got deeper and he begun to tell me about other customer who put down extremely more than me and didn’t have a problem doing so. I replied I don’t care and I am not them. He went on to say that they couldn’t put us in a loaner car because that’s not something they do and it’s against their policy. I said ok and proceeded to leave.
After we were gone for about 5 minutes he called my cell saying he can place us in a loaner (What a contradiction). We came back, begun the final paperwork and thats when another bomb broke. The price we were quoted went up, the truck wasn’t going to be ready until Tuesday and that the 5 day return policy doesn’t reply to us because we had to get our truck from some place else. I didn’t want to sign and I should have followed my first mine but my husband was sad. His car had broke down and he really needed this truck to get to work. So we signed the papers. Now this all happened on Saturday September 25th. The truck should have been ready on Tuesday September 28th but we did not get it until Thursday September 30th around 8ish pm. On Saturday October 2nd I drove the truck to Kemah Texas with my father in law. It was pouring down raining outside and inside of the truck. It was as though I was reliving hurricane Harvey. Then my father in law said his seat belt was soaking wet. On our return home we heard a loud ding sound. Naturally my father in law asked me what was that noise, I didn’t know. He got out of his seat belt and looked over me and replied its your check engine light. At this point I am furious ?. I dropped him off at home and went straight back to the dealership I told one of the mangers what was going on (I don’t remember his name but he was a Hispanic male). He was rude and told me to take it to the service center. The young lady service rep came to me all but 5 minutes later and said it had water damage and a bunch of codes reading from it.
I returned to that same manager and said I need too be placed in another truck or refund of my down payment. He stated he couldn’t place me into any thing else and I could get my money back. I waited for my money or form him to come say something, anything to me but he didn’t. He after almost an hour sent my sales rep Franklin to tell me I couldn’t get my money back until some time during the day on Monday October 4th. I was forced to leave without my money and a truck. Talk about a lose, lose situation. I called so many times today till finally he had no choice but to go to the finance office. Lorenzo the finance director at Auto Nation explained to me that their wasn’t going to send them the funds back until 6 pm. He went on to say it’s going to take my bank at least 7 days to clear my funds. After dealing with them for almost 2 weeks I now have to wait another week to receive my refund.
TERRIBLE SERVICE WHEN NEEDING REPACEMENT PARTS IN CENTENNIAL CO.
In 2020 my 2017 Jeep Grand Cherokee needed the water pump replaced. It took 5-6 months to get the part replaced. I understand due to pandemic issues that the pump was difficult to get. However in March 2021 my stereo went out. It took 2 weeks to come in. Great! Until I realized my stereo did not have uconnect access. In fact the software was not available.I use navigation for work daily. They said they would replace my stereo again. I received a phone call a few days later stating that my car wasn’t supposed to come with that feature. NOT MY FAULT THEY SOLD ME A VEHICLE WITH THIS FEATURE AND IT WASN’T SUPPOSED TO. I told Rebecca it did come that way and I wanted the feature back. She said she would order the stereo. I have spoken to her once and have been told that the order was placed 4/12/21. Well 5 months later no stereo. I have called dozens of times, no answer, left vm’s, no return calls. I am so angry about this issue and no guidance as to what to do next.
NO RESPONSE FROM AUTONATION DEALER CENTENNIAL COLORADO.
We purchased a car in October 2020.
Having numerous issues from windshield replacement to getting inflation kit for tires, Vehicle completely stalled on Freeway, I- 70. In the midst of a storm and Dealer would not cooperate, in turn We had to purchase AAA while being towed as it was a cheaper option for the money we had. Your Dealership added in 2 warranties and denied GAP stating we did not need it because Autonation price along with 1000.00 down, that it had enough equity in it so we would be wasting our money. We had numerous issues with the car and had to ask the dealership to help, they then said we have a power train warranty, that we are paying for, $3348 referred to as Vehicle protection plan. As well as another warranty for $652.00 called Mopar Vehicle protection plan/ Chrysler maintenance. So. Here we are. 6 months later, car was broke down for two of those months. The warranties were not covering anything from thermostat to hoses or alignments, the cars tires about blew up from an alignment problem, that resulted in a tow of 100 miles and was NOT covered under any of the plans. AAA helped us there!
After that last encounter I have called every week, I have sent Texts and spoke to. Salesman, because they dint have a secretary, you must ask to be transferred to Management just to leave an unanswered voicemail. I have recorded phone calls, and texts that are still unanswered.
I wanted to cancel the warranties, which we were told we could cancel anytime. Not true! Since November, i have had no response from Autonation.
My son and I purchase a pre-owned vehicle on January 9, 2021, Ford Mustang from Auto Nation Chrysler Dodge Jeep Ram and Fiat Columbus @ 3000 North Lake Pkwy #1000, Columbus Ga 31909. The vehicle was in service until January 14th, 2021and, that is when he finally took possession of the car. I am a retired and disabled veteran trying to ensure my son gets quality Service. The service manager at this location provided horrible customer service. We brought it back on the 18th of January because the car showing engine light came on January 16th. The car has a 90 days dealer warranty. Service Manager stated 90 warranty service has not to be updated in the system but will be updated tomorrow. Until then the vehicle cannot be work on. The Service manager stated and I quote “it only throwing a code for vacuum issue, the car is still drivable; he drives his car with the engine light on right now. Plus no loaner can not be provided for pre-owned vehicles. This shows a lack of Professionalism and poor customer service for a Dealership Service Manager to suggest that we should drive a newly pre-owned vehicle from his dealership knowing that there Engine. Furthermore, when we took possession of the vehicle we notice the mechanism that allows the seat to adjust up and down was on the floorboard of the car and the part was completely missing. When we asked they said oh well it was like that when he drove it. This is an unacceptable and dishonest way of doing business.
Service dept at Auto nation dodge in spring, TX.. I dropped my car off on Tuesday sept 29th 2020 with service advisor Stacey Cash. She said the issue was most likely the “brake booster”. Text me the following day and said it was the “master cylinder”. Ok, go ahead and fix it. Well, that wasn’t it, now it’s the brake booster. Getting upset due to cost now because of covid, I’m out of work and bill is now over $1100. I went in on Friday expecting my car to be ready, ended up not being the brake booster she put me in a loaner. I made it very clear to her that I can’t afford them to guess the problem. She promised that it wouldn’t go any higher and told me that I could return a part if needed (another employee witnessed her saying that). After them having my car 6 days, they determined it was the HCU. She then told me she never said she could return parts if needed and accused me of calling her a liar. Seriously, another employee heard you say it. Well, $1855 & 8 days later I have my car back. But I will be contacting Chrysler headquarters (yes, I have friends that work there)and put in a formal complaint against her as well as the service dept. we told her from the very beginning that we were giving them 1 try to gain our continued service after being screwed over by another dealership.. They lost it.
AutoNation Ford Marietta, received a recall notice on 2015 Ford Edge from Autonation and per their instruction called and set up appointment to bring the vehicle in for inspection and repair if needed. When I called service department number, they verified that parts were on hand, so with that schedule appt for today. When I arrived I was informed that parts needed were not available and a complete dealer bulletin would not be out until 4th quarter of 2020. Representative was wanting to know what other services the vehicle needed since I was there. My contention is that Autonation is dealing in unethical business practice on getting you to bring vehicle in even thou parts are not even available in order to sale you other services as a way to boost their sales. If that is not the case then they are guilty of being very bad at what they do and cannot be trusted.
My experience at Auto Nation Nissan Las Vegas
Service dept is unprofessional and rude.
I had brought my sons Nissan Versa in for mechanical repair,
I was told the car had to be put back together to able to complete diagnosis and it would cost $$ more (car was taken apart from previous shop)
I said no problem proceed. Once car was diagnosed and problem was figured out I was told the price and part needed. I said ok no problem proceed. Once car was completed or so I thought I was told that the car was running but would not stay running and I had to come tow it out. I asked why it wasn’t completed I was then told because the car needed to be put back together and it would be $750 dollars more. I thought it was already put back together and I asked what was done when I was told it needed to be put back together. I couldn’t get an answer from the service writer or the general manager who are both rude unprofessional and not very knowledgeable.
I wanted to know of there was a remote for my model of Toyota Camry so I called AuthoNation Toyota in Winter Park Florida and was informed by the Vin number there was one and that they could order the part and have it there next day. I was also informed they would call when it came in for me to come and have them set it up with my model. First thing of my complaint the next day they did not call me. I called them and they apologized for that. So when I got there I was greeted by someone who told me. You will have to walk to parts and pointed somewhere. I was able to find it then was told I had paid for the part only that the service I had been told was included in the price was separate. I checked in with service and was later told my model would not work with the device. So I got a refund and left the dealership. I was able to find a place to install a security system and they did so in a couple of hours. Yesterday the 28th of August I received to my e mail account a survey that I could take on Google or FaceBook. I took it on FaceBook and was told all day someone from the dealership would reach out to me by phone if I provided them with the number. The never occurred. In fact the FaceBook person sent me a request for my e mail address. I finally told them hey computer generated whatever that I was assured was not but a person that I would hear from the dealership that has never happened. Instead a new Messenger message came in several times saying I had to to to AuthorNation and call the number and later the dealership. I finally told off the FB person by saying Computer Generated whatever take if you have one your finger and stuff it up your ass and I called the dealership and was told I could talk to each department so I told the receptionist she could do the same of stuff a finger up your ass. All in all a very bad experience and sorry they represent Toyota.
I flew out to Las Vegas after finding a used Honda on line at Auto Nation. I purchased a 2017 Honda from the Audi in Las Vegas. It was a cute car, but had to drive it back to Phoenix, AZ. The sales lady picked me up at the airport and was very sweet. She showed me the car that had a few minor scraps that she wanted fixed up before she let me take the car. I asked to have the “Huggins” sticker taken off. The repair guys were not willing to do it at all. They were trying to make me keep it. She took her acrylic fingernail and started scrapping it off. They guys finally went to get a tool and took it off the rest of the way.
The process was pretty painless with Eveilynn. Then they took me to finance. The guy in finance kept reminding me that the car may have electrical issues and I really needed to get the 100k mile warrantee. Literally said that at least 25 times. No exaggeration! I excused myself to the bathroom so he could save a tree that he kept printing off and hopefully get him off the offer he was annoyingly offering me.
Well I drove home with the car. Surprisingly had a 6th speed I didn’t notice before leaving the lot. I got home and it got 40 miles a gallon. The next day I went to my appointment. Halfway there the car started de-excelling. I had not taken my foot off of the gas or anything! I coasted into a CVS Pharmacy and put it in gear. The car kept rolling! It slowly ran into the curb. I called my sales lady and she said I could get it towed into the nearest Auto nation dealership so they could check it out. I called and the tow company stated I would have to pay extra to get it towed to the auto nation in Chandler. I refused! I just spent more than I had to fly, down payment and drive it back to Phoenix!
I called the sales lady back and she refused my call. Repeatedly! So I called to speak with the General Manger, Darren. I told him I just wanted my money back and he could have the car back. He told me that he would get back to me the next day with details. So I sat in the middle of the ghetto in Phoenix waiting for the tow truck to get the car and still feeling sick from Chemo.
I called the General manager the next day, I asked him what was wrong with the car because I may want to just keep it if they can fix it. He said he would have an idea of what was wrong with the car by the end of day. Well it is weeks later and I still have no idea what is wrong with the car and I an so frustrated with Auto Nation and Audi at this point! Worst experience ever!
I forgot to mention that the sales lady called to see how my purchase was yesterday and wanted to insure I was happy. I told her I still have not been told what is wrong with the car so I still am not taking it back! Seriously?
Hello, did you get help on this? I am passing through a very similar situation the bug difference is that I accept for them to fix it but they ran my warranty, gave me the car back and did not fix nothing. Now I am trying to get my money back because I did drove it for 5 days and everything started going wrong with the car.
I brought my car into the autonation center in WInter Park due to the airbag recall. Since bringing it to you fuses have suddenly been blowing out and there are no overhead interior lights, and the key fobs cannot open the door. I brought the car back in today for a scheduled appointment and after a 3 hour wait they said it’s not their fault it’s the fact that the car is 7 years old. First of all , there has never been any issues with this until the airbag recall. I was to make another appointment for 7 a.m. tomorrow and there will be an initial $135 charge for diagnostic test plus whatever the charges are for the issue. My problem is that we never had any problems with the interior lights, fuses and the key fobs until after your shop serviced the vehicle and it frustrates me that you all won’t accept responsibility for the issues that have been happening. It’s feeling a lot like Toyota doesn’t car about the customers ( especially after the car is paid off!).
I received fantastic service today for my 2020 Tacoma in Buford, GA.
Unfortunately, that was overshadowed by the lack of masks worn and/or not wearing them properly by employees ( masks below their noses and mouth, hanging off to one side, above the forehead or around the neck does not constitute wearing a mask)
I will not be returning for future services.
thank you
First time and last time I will use AutoNation. Saw car online, drove 140 miles to purchase. Was told AutoNation was one big happy family. No problem getting service at my home town AutoNation dealer. Was complete bull. I purchased Gold warranty because of what I was told. A broken taillight assay. was the only thing I noticed and was told to take it to local Autonation and no problem getting it fixed. When local dealer looked at it technician noted that the broken taillight also was connected to a broken trim piece on trunk. Everytime it rained the trunk flooded. So while car sat at dealer (I’ve actually been able to drive it 2 days out of 2 weeks) the local dealer couldnt get anyone at the original dealership to approve the repair. After 2 weeks I paid over $700 to get it fixed, and while they had it, somebody dented the driver’s door, so now I have to go back to get that fixed. Tried now for 2 days to get Gnerall Manager at original store to return a phone call, and so far cricket’s. Always leave a message. Somehow, some way I will finally talk to a live person and cancel the warranty plan I bought. And oh by the way I didnt get a loaner car per the Gold warranty because the local dealer said the warranty didnt apply for 30 days. Never in all my years have I been so misled. Carmax has it all over these people.
So I went here with the intention of looking at a truck they had posted online, when I got in I was informed that the truck hadn’t been through inspection, cleaned, didn’t have the keys, and was truly not ready to be sold. I was quite irritated to have driven down there without knowing any of this event though a sales rep had called me about my interest in the truck. I was very interested and wanted to buy it, ready to take off the lot that day so long as it drove well and had no issues, I came in twice with the intention of purchasing. The truck still hadn’t been through inspection and I had to put down 500 on this truck I could not even test drive to get them to put it in for quick inspection, very frustrating. I came in to drive the truck for the first time 2 days after it had been inspected and took it off the lot that evening cause it was a great truck. The check engine light came on the next day and I had the manager call me because even though on my paperwork it said emissions had been done, it was skipped, they say that’s why my engine light came on. I had a great sales person Svetlana and she was wonderful, helping me get the truck quickly. I love the truck, and the sales team but the organization could definitely be a little better..
I’m having a horrible experience at Autonation located in Santa Clarita, CA. Their service is terrible. I had a appointment today and soon as I arrived they told me my appointment was actually for next Thursday March 06 2020. So I spoke to the manager and he told me they would take my car today since it was only regular service and oil change. The manager called Phil Even asked me to wait 15min for a advisor. After 1h waiting and no contact from any advisor I returned to the front desk to ask them and the lady (Robin) was really rude so I asked to speak to the manager and she said he was busy. After 5min I asked to speak to the manager again and she refused tp call him. Finally after 1:30h someone came to talk to me to start the procedure to take my car to service. My oil change was already paid off so they did not care too much about me as a customer. For this reason, I’m not doing any business with this dealer anymore.
The Doral Location Chevrolet auto nation unfortunately is one of the most disorganized dealers in south florida that I have visited. My family and I have purchased 3 brand new cars from this dealer. The Service Department has to be one of the worst. I do not ever leave reviews or even submit complains but, I really feel someone needs to know and unfortunately no one in upper management at the dealer returns calls. I took my car in for a recall service. I booked the appointment via your app , when I arrived I was told by both the receptionist and the service technician that the app is garbage and doesn’t work and they would try to fit me in. I am giving you the short version here of the incident. 3 hours later after I leave- I get on hwy and car starts to squeak from the rear . I called to inquire about this because , it was not doing that before and they said it wasn’t there fault to bring it in but make an appointment. so the time I wasted there and the time I took off from work did not matter? The service representative approached me as if he was doing me a favor. Please know that even to schedule an oil change at this location is a nightmare. They have no professionalism nor do they have the customers time or interest in mind after you purchase the car .
I had previously referred a friend to purchase a car there a month ago and she mentioned that it was chaotic. Hardly anyone spoke proper English and there was zero customer service and I have to agree with her.
DO NOT BUY FROM OR HAVE YOUR VEHICLE SERVICED AT AUTONATION USA KATY IN HOUSTON TEXAS. I bought a certified 2016 GMC SIerra here a couple weeks ago and it was the worst buying experience that ive ever had, then the rear door locks stopped working after a week. i took it in for warranty work and was told it would be ready in 2 days. today is day 9 and i still dont have my truck nor was i offered a loaner. its impossible to get anyone on the phone so i went to the dealership. i was told they would take the parts off another used truck on the lot and use to fix mine. thats not only an insane suggestion but im sure its fruad and deceptive. used parts are just going to fail as well. i brought this to the general manager of the dealerships attention thinking he would be as outraged as i was by that suggestion. instead he ( his name is Kyler) said ” thats a fantastic idea, we do that all the time! ” so be forewarned that this place is staffed by people who get excited about cutting corners and screwing over their customers.
**** customers Beware Audi Spokane ****
Reference Artie is G.Mgr. I have yet to hear from him directly after requesting he call me. Six days later I receive a generic email from him asking about my experience with the dealership. I’m wondering now if he the GM or the King of Audi Spokane or he just feels it beneath him to reach out to a customer who has requested direct communication with him. Regardless, Below is my customer experience I shared with Artie In my reply to the email I received. For the record, Artie has not replied or ever called. He instead had his Multiple Sales Mgr’s who were part of the problem, reach out in his place.
(E-mail reply)
Artie,
I’m surprised to hear from you and even more surprised your not aware that I had requested that the sale be canceled and my money returned. Since the issues were apparently not brought to you attention. Please allow me to provide you with my customer service experience in dealing with your dealership.
On or near 11/1/19 I called and requested a service appointment for my A6. I set the appointment for 11/15/19. After setting up the appointment I asked to be transferred to sales. I’m fairly positive that I spoke with Spencer as sometime over the course of speaking with him he mentioned he was the sales Mgr. I explained I was looking for a preowned Audi for my Daughter as her birthday was just around the corner ( 11/25/19). He mentioned and I believe it was on this call a 2011 Q5 that had just arrived and it was priced around 12,500 with 68k miles. I told him I was really interested and asked if he could send a few photos and he said he would later that day as it was being detailed. He also mentioned when I was in for service to ask for John Ward. 1st problem. I never heard back nor received any pictures. I called back on the 4th and spoke with another sales rep on 11/5/19. I do not remember his name but his number is ( 509-714-4458. I explained what had happened and he said he would go out take some photos ( I have included a screen shot of our text exchange). He followed with photos and I inquired if the front had rock damaged or was it just bugs. He said car needed to be cleaned up ( I was surprised as I was told a few days earlier it was in detail shop). I asked to send pics once it was cleaned. 2nd Problem.He did not reply until after I called him the next day. He then sent a picture around 3pm and said it was sold.
On the 15th I showed up for my appointment and while there spoke with service advisor regarding the lack of follow up regarding my experience with the Q5. He came and found us and said he believed the car was still available. He had Chris Diggs meet with me. We looked at car, took it for a test drive. I told him I wanted it and to get paperwork prepared as I would pay cash. I wanted to put it all on my Amex and he came around a bit later and said he could not take Amex for full purchase but I could put $3,000 on card. I told him to move forward. I also told how excited my daughter would be. I met with finance Mgr and signed all paperwork and as we were running very late on our return trip. I asked him to email me the information to send check over for balance. I needed to whom check was to be made out to and an address. 3rd problem never received any information regarding check. A about a week later I reached back out to Chris to get info to send check and reached out a 2nd to get vin# to put on check. I told him I would come by prior to the 25th to pick up car.
******Then we arrive at the major issues.*******
I receive a call from Spencer on either the 20th or 21st. Spencer tells me he is has good news. He going to have the car delivered Friday. I told him perfect as he could just pick up check for balance with he dropped off car. He the calls on Friday afternoon to explain the General Mgr ( I now assume is you) will not allow vehicle to be delivered until check is received and cleared. I’m a little confused at this point because you all knew the check had not arrived as I had just received info on check and information needed. So as not to screw my daughters birthday surprise (11/25/19). I told Spencer I would same day wire money. I requested your wiring info. He called back with bank info ( we both Bank at Bank of America. I proceeded with same day wire. I sent confirmation to Spencer as did Bank of America via email that Wire was made. After wire was sent Bank of America sent me a text via banking app that wire had missed cutoff time for that day and wire would be sent Monday am. I called Spencer back and informed him if the cutoff time. Spencer assured me Car would be delivered on Monday as he had received email from BofA. At 3:22am my time 2:22 am your time on Monday I received and email from Bank of America stating that wire was sent successfully. I reached out to Spencer via text around 10am my time to check on car delivery. He assured me car would be delivered between 3-5pm. I replied the closer to 3 the better as we had plans for Dinner. Around 4pm I texted Spencer following up on Car. He never responded. I call your dealership and spoke with Michael. He then broke the news the car was scheduled for Delivery on Tuesday. It goes without saying I was upset. I asked for YOU/ General Manager to call me an explain how this could happen. When I did not receive a call back. I sent both Spencer and Michael a text stating I wanted to rescind the sale / Did not want vehicle. I HAVE HEARD FROM NO ONE SINCE THE 25th. No one. To be clear, I want all money refunded. I will sent you wiring instructions in the am tomorrow and please Credit my Amex card the $3,000.00.
I’m not sure what type of operation your running but, I have had to pleasure of working with other Audi dealership ( I also own and 2016 A5) and have never seen such a lack of professionalism and lack of communication and customer service in my life. With any dealership. I well versed with Autonation. There headquarters is in Jacksonville,FL.
I look forward to you giving this matter your full attention now that your up to speed and resolving it quickly.
The complaints listed here seem to be mirror copies of my experience. I have called Auto Nation Customer Service many times and each time I have been told that someone would call me back. Of course, I never received a call back. Why deal with Auto Nation if their customer service is so bad?
The NICEST people to talk to, GREAT deal, WORST Customer service. Got my car from LandRover Encino location and do not get a car from this company. The inside cooler compartment went out, and I ask for it for be fixed while getting annual service (the car is less than a year old), they had the car for a week, didnt get call back on status. Didnt fix the cooler, said they looked into and was working..basically they are backed up and have been and it took a week to do a 2 hour oil change. NOT HAPPY nor would recommend. Trying to contact LR to see if I can get service at another location. Huge headache and not great first experience. Call the branch again to have someone call me, no response!
To AutoNation, customer support
I feel I need to tell this story based on what occurred to my 83 year old mother from last Friday 10/4/2019 to yesterday 10/7/2019.
My mother and 84 year old father went to AutoNation Honda in Des Plaines Illinois Friday 10/4/2019 with the intent of looking to potentially trade-in their 2015 Camry with 4068 miles on it, for a brand new Honda CRV
While it was a long process it seemed to work out ok. They received what I believe to be an ok trade-in value for the Camry and a very nice new car. On Saturday my mother was having second thoughts about the trade-in because she wanted to sell the Camry to her granddaughter, my niece, for a discounted price. She called and left a message to their Salesman John Ruberry asking him to hold off on the trade-in because she may want it back.
While she did not receive a call back we found out Monday that it was to late by Saturday because everything had already been processed.
When my mother arrived Monday and asked to have the trade in back. The salesman and the General Sales Manager Mike Yorty at first came back with a $14,990 price for her car just traded in on Friday for $11,500. I understood there would be several cost including taxes and license plates, title transfer etc. in this trade-in including what I would have considered an added fee to AutoNation Honda for their time and the work involved to make it happen, maybe $500.00 additional. People need to be paid.
However, in order to make this happen my 83 year old mother had to agree to buy the car back for $13,399 after several exchanges of words. This obviously does not include the taxes, license and transfer fees. So in other words my mother had to pay $1,899 additional dollars to receive her own car back for the 3 days on AutoNation Honda’s lot, plus a cleaning and nothing more. I understand any dealership is in business to make money and while nothing was done that was illegal, I believe morally taking advantage of a senior citizen in that manner is classless and frankly unbelievable act.
In this particular case I believe it is my duty to inform people how a car dealership is willing to treat anybody including the elderly, to make a buck.
On a positive note, rest assured, thanks to your General Sales Manager Mike Yorty, the AutoNation Honda Ohare will continue to have financially sound books.
Thank you for sharing your experience at AutoNation store. I think it is very important to let all customers know what traps would be in purchasing process. You cannot trust these 5-star reviews on AutoNation website because the company built the website. The true experience can be only got from customer words.
False and misleading advertisements. We submitted a request online for a Jeep at autonation jeep pembroke pines and we were given details and the (Autonation price) and when would we like to come in and test drive it. A day later we attempted to make an appointment to go into the dealer. we were than told that the jeep was not available and it’s a loaner which was something that wasnt previously disclosed. we were also told that the price that was advertised was not it and it has additional options (also not disclosed). Online listing dosen’t says anything about accessories or upgrades or that it’s a loaner and it’s not available for the next 2 months.
Over two months to repair my vehicle, They put mix match tires on my car, the Car is a 2020 Range Rover,,, No response from anyone from Autonation…..Shameful..
My who is 8 months pregnant brought a car from Doral Chevy the sale went great a set of brand new tire were to be put on the car we have been here 5 times and know new tires so many times now the last time we are here right now and they are saying it is the wrong SIZE!!! After 5 times you would thing they would have it right and they say this a great dealership the manger told me I can do whatever I want like he didn’t CARE if she had been there 5 time for a set of tires what can of customers service is that do whatever you want! And he is not beginning apologizing at all! Sorry for the inconvenience are anything! Very hurtful about the hold process I wonder if we would have been treated differently if we were Cuban that’s the way I feel about the whole process!
When I purchased a car in 2017 the finance department offered a loaner any time I needed a repair or an oil change if I bought 10 oil changes and tire rotations with the car. For the first two years things were great. The sales department gave me a loaner for one repair and three oil changes. Today, I went in for an oil change… The service department didn’t have a loaner, I went over to the sales department and was told NOPE! They said we only do loaners for repairs. When I told them that the finance department offered the loaner for oil changes as well, and I received loaners four times previously from the sales department, they said they couldn’t risk the liability and basically called me a liar… So, I said they are basically reneging on a promise. They told me they didn’t like that word and to basically take a hike. This dealership reneged on a promise, called me a liar and told me to take a hike. I wouldn’t trust the sales department at AutoNation Chrysler Dodge Jeep RAM North Fort Worth… They are only looking out for themselves… Poor customer service…
For this to be the largest retailer in the country one would think this company could afford a few customer service representatives to answer a phone call or have a company representative to call back, but maybe selling autos is the only thing that matters here. I’ve stood in the service department at Autonation Ford in Mobile Alabama for 45 minutes before the service provider asked if he could assist me in any manner. When I told him what I needed he asked if I could come back on Monday to drop off my vehicle because now was not a good time. I’ve driven Fords for over 30 years and I’ve watch this dealership go from bad to incredibly stupid. Jack Falls should not be writing any customers up, please send this employee back through basic customer service training or move him from your new air conditioned building before he runs all your customers away.
I’m curious what constitutes someone showing interest in a vehicle. My wife and I went to a local store and talked about a Honda Pilot. We were told it couldn’t be held while we went home to make a decision. We were informed what we would need to be emailed for the credit check to run and we told them we’d think about the car and send in the information. We discussed it and the car seemed right so I submitted all the necessary documentation THHAT NIGHT.I called the agent we were working with in the morning, I got ahold of him at home but when he went in at 11 he would work on it.
Apparently someone RESERVED IT online and now we may not get the vehicle. And no one saw my emails with the documents showing my interest.
My question is why are people able to hold online but I’m in the store and just wanted one night and nothing can be done for me. It wasn’t even mentioned I could hold it online, which I would’ve, is it policy to withhold that option from potential customers!?!
I purchased my vehicle in 2017, since then it has been totalled. I cancelled my vehicle protection plan and was supposed to have the check sent to my lein holder to finalize my payments and it has been since March and I am getting the run around from the dealer. I have tried to contact the corporate office at 954-769-6000 but have had no luck with anyone calling me back. I am so disappointed I just want to get this resolved.
I purchased my 2015 Ford Escape in April, the finance guy talked me into taking the extended warranty, but the next day or so I called and requested it to be cancelled. He said, sure I will take care of it. Nothing happened. I had to go to dealership and asked about the cancellation of the warranty, he said again “oh, I will take care of it”. I waited and waited without anything happening. I called and the finance guy doesn’t work there any longer so the general manager said he would get it taken care of but it would take a few weeks to be credited to my loan. Didn’t happen. I have been in contact thru text with the warranty text number and keep getting the same, someone from customer service will contact you as soon as possible. No contact. I have contacted them 5 times! I am still trying to get this resolved. I am really disappointed in AutoNation.
We are going through the same situation. Our car got totaled and was advised by honda financial services to get a refund on the vehicle protection plan since we have 90 days to pay off the left over amount due to the extended warranty. We just purchased that car last November 2018. They answered our call once and since then we were unable to contact them.
First and last time buying with Autonation. I called to see if the vehicle I found online was still available and the salesman told me yes come on in. So I came in and the vehicle was in the mechanic garage. He said that they had just received it as a trade-in and the mechanics were checking it out. I liked the vehicle and said that I would purchase it after they finish all their inspections. The sales manager told me that I could go ahead and lock in the deal and that they would do repairs to the things they find. And said that they have a return policy within a certain amount of days. So I made the purchase. They called me a week or two later to pick up my vehicle and the day I drove it home I had to turn around and bring it right back due to my steering vibrating roughly. They said that the rim was bent and that control arm needed replacing. They said they would take care of it and call me when the vehicle was ready. About 2 weeks later I received a call to come pick up my vehicle which I did and the steering was a lot better but slightly pulling to the right. So after a month I finally took my new purchase home. I recently went back to the service department to complain about the steering wheel still vibrating and the wheel pulling to the right. 2 days later the service manager called me and stated I had a bent rim and needed an alignment. She stated that I must have hit something and could take it up with my insurance company. So that tells me they didn’t replace the rim that they new about the first day I brought it back, and secondly when they replaced the control arm they didn’t do an alignment afterwards. And now they want me to pay for my own repairs. Me nor anyone I know will purchase from Autonation again, and we purchase vehicles quite often.
I bought a truck on Sunday and Tuesday morning had to take it back to an AutoNation dealer to get everything fixed that there missed at the dealership before putting it up for sale. It has been 3 weeks and still don’t have my truck. I own a business and I can’t even understand how this is ok. Truck should not have been sold in this condition broken windsheild bad brakes misfires crack exhaust manifold bad door lock and other things that still need done. But you got my down payment and bank payed you so who care about the customer service never again will I buy from AutoNation.
I spent seven our driving to and from the Miami Mercedes location to look at a car that was rated a 99 on a scale of 100. The car had been in 3 accidents, which were not disclosed in the inspection or carfax, it had a broken light in the bumper, and scratches on every panel. I have saved the inspection report and plan to post it on facebook and other sites so everyone knows to avoid this dealer and any dealer owned by Autonation
I have never been so dissapointed in my life I purchased a vehicle at Autonation Ford of Bellevue 2 months ago and have been trying to no avail to get them to assist in getting it fixed. The phone is on a continuous loop and the only way you can talk to someone is by pressing the button for sales. This company is a scam and should be shut down.
Went to buy a VW at Mall of Georgia location and was closed at 4PM on a Sunday. Hours posted are until 6PM. Not very professional! I have other choices, so will go there instead.
Ford Margate should simply shut their doors and admit they have no business being open. Since I bought my cursed lemon in June 2017, 100% of my dealings with them have resulted in some sort of additional mistake, issue, or problem. They either employ the stupidest people on the planet or they simply don’t care. The most recent eff up pertains to a rental car return during yet another service event (8 total since June 2017). We are unable to get our deposit back because the car rental agency says the dealership did not complete the paperwork correctly. I have left 6 messages with the dealership. No one will return my call or deal with the situation. These people have caused so much unnecessary stress in my life. If I have a stroke or a heart attack, I want someone to sue Autonation on my behalf.
I am very disappointed in the Sahara Honda . We asked for a pre own car and they did not have this and said they see if any others auto nation had any and said there was nothing. There isa big sale Wednesday on what we wanted at Henderson.Also told us there was No car dealerships open on Sundays . Well the TV shows that they lied to us now I have a leased car higher then I wanted with the sadness of knowing that I have to deal with unhonorble people. I will let others know how you lied
I have been trying to get in contact with someone in regards to my warranty for over 3 weeks. I have left several messages on the 954-769-6000 phone number. I have also utilized the chat feature and I have been told that I will receive a call back within 24-48 hours but I have yet to receive any contact from anyone from Auto Nation. The dealer I purchased my 2017 Nissan Titan from is no longer associated with Auto Nation and is unable to help me and the local Auto Nation stores are unable to help me so I need to have someone from Corporate contact me.
Now it seems that the customer service option on the 954-769-6000 number is inop. Whenever I press “0” the system hangs up on me. I would really appreciate it if someone would please email me a proper contact number or set up a time when I can contact someone in regards to my warranty. This is a fairly easy issue to fix but impossible without assistance from you.
Is it common practice in the automotive industry to have an appointment in order to get a repair estimate? I do not care if this inquiry gets posted but I really would appreciate response
Kindly advise how to “call off” your salesmen. We went to test drive a vehicle and they basically told us they weren’t interested in dealing with us and now won’t stop emailing to try to get us back in to attempt to make a deal. This is really harassment especially since they weren’t interested in dealing with us old people and obviously not people who spoke their language. Not the way we were treated at other Auto Nation dealerships but of course not an Orlando location.
Why do you keep sending me recall notices? My VIN does not seem to be included in any NHTSA vehicle recalls.
I just had a very bad experience with your Toyota dealer in Irvine. I was given a description and pricing on two cars that I was helping my daughter purchase. My daughter chose a Corolla Hatchback. After I asked about how to wire the money, they can back with another description of pricing that included a “black out” package that was the same car as before (the one my daughter chose) but costing $3,000 more. I was shocked. It was disappointing to us both. We thought we were avoiding these bait and switch games.
Deceptive sales practices by finance person @ AutoNation Toyota, Lithia Springs, GA. Requesting a refund for over payment of $1348.00 for vehicle purchased on 7/11/18. Changed selling price of vehicle from $23,499 to $24,847 on purchase agreement. Please contact me for more detailed information and for a quick and fair resolution.