Contact of Auracall customer service

Find below the customer service details of Auracall, UK. Besides contact details, the page also offers a brief overview of the telecom company.

Head Office
Auracall Ltd,
Olympia House,
Armitage Road,
London NW11 8RQ

Customer Service
Phone: 020 8497 4622
Email: [email protected]
______

About Auracall

Auracall is a growing telecommunications company in the United Kingdom. The company was founded in 2001 and is known to provide cost-effective telephony solutions to business and residential customers. Auracall is currently owned by a US public company, Xfone Inc. The telecom company also offers a wide variety of talk plans, WLR, CPS (Carrier Pre-select), conference calling, bulk SMS solutions, premium rate SMS, IVR & SIP solutions, and non-geographic numbering solutions. The company’s services are subscribed mostly for the cheaper international calling solutions. Auracall offers free roaming in more than fifty countries and offers low-cost roaming in the rest of the world. Customers can choose line rental and even international packages at an affordable pricing. Subscribers enjoy the freedom to create call packages that suit their need and can only pay for what they consume, without signing any contract. 

Clearly, paying needlessly for services that customers do not avail of makes no sense. Auracall understands this well and as a result invites customers to create their package and pay for exactly what they use. Auracall offers ‘Auracall Triple’, which allows customers to switch their fixed-line, broadband, and mobile SIM. Some of the plans offer unlimited calling and SMS benefit. Porting numbers to Auracall is easy. You can choose an offer directly from the website, check the ‘port my number’ box and add the package to the cart. Fill in all the details, including name, email, address, postcode, telephone, along with the credit card number, and click order now. These are the steps you need to follow to be part of the Auracall family. You can also purchase a new Auracall SIM online. Serving more than 200,000 customers, the websites will require credit or debit card details when registering for the services. Customers are also required to pay for the monthly package upfront. Within 14 calendar days, the payment is automatically debited from the nominated card. 

Auracall sends a monthly invoice to the registered email address of the customer. The website offers time-to-time discounts on payments via credit/debit cards or PayPal. You can also find international call rates on the ‘Auracall international’ webpage. Select the destination, and the website will display the call rates for the selected country. Auracall also offers a cloud-based alternative for business telephone systems. This alternative needs no on-site equipment and is flexible enough to fit any budget. The features include caller ID, call transfer, conference rooms, call parking, call forwarding, direct inward system access, call spy, voicemail, IVR, music on hold, and numerous other features. To learn more about other business and residential telecom solutions, customers can contact the customer service for  assistance.