Head Office
Electronic Arts Inc.
209 Redwood Shores
Parkway Redwood City,
CA 94065
Phone: 650-628-1500
Customer Service
Web: Support
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About Apex Legends
Apex Legends is a first-person shooter battle game which was developed by Respawn Entertainment. The game is published by Electronic Arts, a leading game publisher with impressive number of hits in its portfolio. Almost every gamer has hands-on experience with EA’s products and technologies. Apex Legends lives up to the reputation of EA and offers amazing gameplay, an efficient progression system and optimal fusion of the elements from its various genres. Apex Legends was first released in 2019 for PlayStation 4, Microsoft Windows, and Xbox One. The Nintendo version of the game is scheduled for release in 2021. EA has also confirmed ports to the Android and iOS devices, which will be released in 2022. Work on the game was started in 2016, and the entire project was kept a secret, until the launch. In 2019, when the game was released, it came as a pleasant surprise to millions of gamers, who were expecting the third instalment to the Titanfall franchise, but instead got an entirely new game. The game has been positively reviewed by the critics and was considered a worthy competitor to the Fortnite Battle Royale by many. The game surpassed 25 million players in the first week only, and the number of users grew up to 50 million in the first month. In 2019, EA announced that the game had already catered to an audience of 70 million players.
When the game was launched, it took over the hits like PUBG and Fortnite. Apex Legends generated $92 million in the first month. Each character of the game took 16 months to develop and test before they were finally added to the game. The game features squads, each consisting of three players, which use inbuilt game characters known as Legends. Since its release, the developers have added single and two-player squads too. Game is monetised through loot boxes and other microtransactions. Players do have to spend real money on many cosmetic items such as weapons and outfits. Every match has 20 three-player squads, and every player on the squad gets to choose one of the fifteen characters. Every character on the game has a unique design and ability that provides a variety of skills to each squad. Somewhat like PUBG, the players are made to sit in an aircraft, which flies over the map and players have to jump on the location of their choice. For better coordination, every squad chooses a ‘jumpmaster’ who initiates the dive out and lands in concurrence with other squad members.
Like many other EA games, Apex Legends is available for sale on Origin. Origin is the distribution and sales arm of EA, and the website sells all the games that have been published by EA. You can log into the website using Your EA user id and password. The game is available for Windows and purchasing it is easy. Click on the ‘buy now’ bar on the page and make payment. The payment methods on Origin vary as per the currency and location. If you own an EA gift card, you can redeem it to purchase the game. If the gift card has a higher value than the price of the game, the remaining balance will be adjusted in your EA wallet. If the gift card has a value lower than the price of the game, you will have to pay the remaining amount using another payment method. Your purchase history is available in your EA account.Â
Pathetic on how your servers kick players then penalizes them for leaving when YOUR server KICKED us. We didn’t leave by choice. We were forced out. Fix your servers or refund all we’ve invested.
I have connection issues every time I open the game. I’m booted off because of server issues every few rounds. Then the game penalizes ME. I tried to play control, it said there was a server error, and it gave me a 20min abandonment penalty. I can’t even get through to make a complaint on the EA online help service because the email with the verification code NEVER ARRIVES.
I find it ridiculous that I can’t play with my friends who are 2 tiers higher but you’ll put me against people who are 2 tiers higher than myself. And what’s with only getting 12 AP when I win and loose 20-40 AP if I loose? Been playing since season 1 and still haven’t gotten a heirloom yet. Opened thousands of apex packs. You really should start blocking the smurfs and those using hacks or glitches in the game or it’s game over for your game. And having to go threw bronze 2 times in B.R. is ridiculous being we are the ones facing the smurfs. Make platinum and up prove they belong where they are. Not the lower levels.
My account keeps freezing as soon as I join a game. I’ve lost hella rp from ranked and I need y’all to fix it now. I’ve spent hundreds of $ on this game just for my account to not even work.
Your loot distribution is broken once again with the new season update. So many areas with practically nothing. Spots will look looted even when they havent been. Other spots will give you a volt, purple mag, peacekeeper and purple shield I mean it is crazy unbalanced. And no I’m not mad, I have actually been the one getting great loot most times. But it is the truth.
This game has a lot of potential. BUT! I am an average player going up against cheaters and getting banned for no apparent reason. I don’t even have to shoot anybody and I got banned for aim assist and smurfing right off drop in armed and dangerous. It is ridiculous. I have spent time and money in this game and respawn will not fix its bugs and cheats. I have been banned twice already for stupid reasons in which I hadn’t even got the chance to do so even if I could. This needs to be fixed!
Its a shame to see that the game has lost many players that they have to crossplay. All you have done is ruin the game for the PC players that are not currently soft hacking or using addons/ or cheats like Chronis Max etc. Adding cross play AIM ASSIST players to PC realms has made it next to impossible to play even one round of BR in APEX without getting stomped out by a W key team that has no fear of dying because they are all using Wing mans with the current OVER POWERED Aim Assist. The creators of this game dont give a thought for the players anymore it seems.
I was just thinking may be you could add gloves as a armor addition for advanced reload and wall climb. Just a good idea I had during gameplay that I thought would give the game a little boost and fun experience.
I bought apex coins and it’s been a week and half since I still haven’t gotten them. Also it’s been 4 days since I emailed customer support about it and still have not gotten a reply.
It’s been 3 years and South Africa still does’nt have a server. There are thousands of people that play this game with the intent on having fun, but there is nothing fun about playing on 250 ping. We keep asking and asking, but nothing is happening. We are the only continent without a server in the world, but no one seems to care. I just want to know why our cries for help are being ignored.
My brother just got to Diamond rank and the game didn’t give him his dive trail or any other content, that should be given to his account. How can he get his content he earned?
PLEASE PLEASE open up a server in South Africa or Namibia! At the moment we average a ping of 240. It sucks! If it goes on like this, me and my mates are moving over to Warzone. Apex is such a good game, but frustrating for us to play.
In Apex legends I’ve been seeing too much cheaters in the game time to time. I’m not totally sure how they do it but have heard that they go to config files and change stuff there. Would it be better to have the game files on the server so they would have to hack the server to change the stuff they want to change. At least that would drop dramatically such people.
I’m getting heirlooms but it keeps kicking me out and not saving them and I got it twice and I don’t have them. And I Aldo bought 11,500 and they never loaded. And I lost all my crafting metals I had 15,897 and they are all gone. And I actually got heirloom shards three times and I got the octane heirloom and it never let me equip it and it got rid of my heirloom. I don’t know why this is happening.
Respawn, I lost my diamond trail a couple weeks ago for no apparent reason and still haven’t gotten in back, i worked wicked hard for that trail a couple seasons ago and anytime i try to go to customer service it won’t open. It’s kind of ridiculous how buggy this game is and that i still play it, but if someone could get in contact with me i would like the trail that i earned to be given back that should’ve never been taken.
I just won a game while being the kill leader and I didn’t get the apex predator badge. I have been grinding for this badge for about two weeks now and I finally won a game, only to find out that I didn’t get the badge. Is there anything you guys can do?
I have been playing since before season 1 and i am having more errors than before this season like many players, i am being kicked because of server issues, i was just kicked in a ranked match which lost me over 100 points which to me is a big deal but the cherry on top is i am being penalized for it especially since i know for a fact is not my fault i am honestly considering deleting the game, i dont want too but the quality of game play has seriously went down hill if this issue is not resolved i am going to have too, i am not paying for a battle pass if i cant play the game
I was just penalized for your game kicking me out. I have perfectly good internet connection and my game lost connection and booted me and then I had to wait AND lost RP for an atonement penalty. That is crazy. YOUR servers screwed up, and I have to pay for it. That’s not how this should work. I understand getting dropped. That’s shitty, but it happens. But to give me a penalty and drop my RP is crazy. I hope you take this serious and do something to rectify this from happening again. A few credits for my inconvenience wouldn’t be a bad way to start. Just a thought.
I have lost all the legends I have bought since the beginning of the game plus all the skins for the guns and legends, all my Red Apex Coins, all battle pass skins from before, everything, and NO ONE can help me get them back. Is there a reason for this? Because it is quite unacceptable.
I’ve lost rank points and patience playing this game and getting booted or frozen to a point where I have to restart the game. More than 5 separate occasions recorded points lost because of your bug.
I’m so sick of this new updates every single time and getting kicked out of games because of all these code leaf errors? When is this going to get fixed ? Never happens with any other online game I play only respawn and apex legends, so over this game because of all the errors.
I have been playing Apex Legends since day one, season 0. My family and I have spent hundreds of dollars on the game. I personally have spent over $400. Not to mention my wife and son. The stuttering is so bad in season 10 that the game is unplayable. I find it more than frustrating to not be able to play my absolute favorite game. This has been a problem since season 9. It is a known issue. I am very close to uninstalling and never coming back.
Also, what is the deal with heirlooms? None for me or my family and I’ve played so much and opened so many packs.
What is the plan for addressing these problems?
Having network issues or bugs in the game where it kicks you and then getting abandon penalty is just totaly stupid fix this crap!!!!! Also deducting points for something that is respawns fault… Apex is a great game bitnyou guys need to fix this crap asap… Your going to lose a lot of support if there isnt anything done about this major server issues
I believe a lot of people agree with me but every server I play on is laggy and makes me not want to play the game anymore… And what is up with the new gun rampage literally four shots and knocked. Why didn’t you put that with care package weapons instead of the spitfire?
Lifeline is literally the only character without a defense mechanism. When the shield was implemented it helped a bit. But when it was taken away, it really made her weaker. She’s a strong asset to the team, but is pretty much defenseless—can you guys do something about that?
Also, Bangalore’s smoke truly causes more harm to her team than anything. What if when she deploys her smoke, only her team can see the enemies via infrared without requiring a special scope? Or at least can see each other?
I am sick and tired of putting money into a game and then can’t play a single match in 4 days of trying because the servers are bad.
Why when you play trios , you end up single player all the time. Real annoying. Have a single player mode for singles. Trios is not single player. Waste of time. Odds are against you straight of the bat. I just keep leaving games. So does everyone i know that plays.
For the past week ive been receiving the error code:Wheel, and I’ve continuously been kicked out of servers mid game, including the firing range. The platform that i have access too is the ps4. This all started after i put actual money into the game its never happened before so i want to know how to get this fixed.
Please get rid of worlds edge it’s actually so boring and I actually hate playing the game when the rotation for worlds edge is up. As a community I can say that none of us like it I understand it’s for the og’s but at that point just bring back kings canyon and actually dispose of worlds edge.
There’s this spot on the Kings Canyon map that is unnamed and I personally believe and speaking for many others that the small little town near bunker should be named ‘Little Town’ I see many people come to this place because possibly of the very high loot quality and conveniency of the location. And honestly I see more people land here than other popular landing choices. If it were up to me I would’ve implemented the name very long ago. In the end it’s fun and fitting