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Contact of Among Us game support

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Find below the customer service details of Among Us game. Besides contact details, the page also offers a brief overview of the multiplayer game.

Head Office
PO Box 2532
Redmond, WA 98052,
United States

Support
Email: [email protected] (general)
Email: [email protected] (support/feedback)
Email: [email protected] (online store)
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About Among Us
Among Us is an online multiplayer game where players try to identify an alien impostor. Developed by Washington-based studio InnerSloth, the game was first released in 2018 and is available for download on Android or iOS for free. A PC version and one for Nintendo Switch is available for download as well. As for the gameplay, it is set on a spaceship with 4-10 players. One of the players will be an impostor and all the rest must identify who it is and defeat to win the game. You can choose to enter a game with unknown players or create a private one with friends. The game can be played online or through local WiFi connection.

The game became extremely popular during the lockdown and COVID-19 pandemic. There are now more than half a billion active monthly users. On Twitch, the title boasts of over 9.3 million followers and was one of the top downloaded apps last year. Once the game begins, players are given tasks to perform on the spaceship. The group must determine who the impostor is before he murders the rest. The impostor might appear as another player and even take part in the tasks. The tasks might have to do with repairing the ship or returning back home. Players together can join in meetings and discuss who they think is the impostor and the suspect is voted off. If the crew is wrong, innocent members are killed. Meanwhile, the impostor’s job is to kill the crewmates or stop them from completing the tasks.

While the game is free to play on Android or iOS, you will need to pay $5 to enjoy the PC version. You can download and activate the game on Steam. Do also read the Steam cancellation and return terms before purchase. Purchase of pets, skins and hats can be done in the Google Play store or App Store. If you are on the free apps and find the ads very annoying, you can pay a small fee for an ad-free version as well. The PS4, PS5 and Xbox versions of the game is said to launch soon and will also support crossplay. While there were reports of a sequel in the form of About Us 2, it has not come to fruition yet. However, in March 2021, the game developer released a new Among Us map called the Airship Map. It brings a number of updates, including new tasks, free hats and more. Additionally, you also get multiple floors and contraptions. With the update, players can decide the room that they want to start playing the game.

If you are an Among Us fan, you can visit the Innersloth store to explore the merchandise available for purchase. You have cups, t-shirts, bags, collectibles and much more. You can purchase products using Visa, MasterCard or PayPal. The Innersloth store also has a 30 day refund policy. You need to return the item in its original condition for a full refund. If you have queries, complaints or feedback on the game, you can reach the support on the email provided at the start of this page.

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24 Comments

  1. Every time I go to clean O2 filter in the Skeld or the MoraHQ, it launches you across the map. It might not do it to when you are alive because you can’t go through walls. But it does do it to you when you are a ghost. In the MoraHQ, it doesn’t launch you too far, but in the Skeld, it does. It takes forever to get back! I would love if you could fix this bug. It might only happen to me, but still, love it if you could fix it.

  2. Stop penalizing players for leaving rooms! I keep getting disconnected for some reason. And sometimes we leave because of some stupidity going on in the rooms. Penalize people for harassment, bullying and inappropriate behavior. They get reported and nothing seems to happen. So stupid. But I get disconnected a few times and can’t play any more? Ridiculous. Absolutely ridiculous.

  3. Every now and then it randomly kicks me off the game. And i can’t even play the Airship map because it kicks me every time. If you could fix this, I would be grateful.

  4. Calibration Distributor is broken on PS4. Won’t let me get past the second circle despite hitting it at the right time. This has happened to me for many games and has never happened to me on other platforms other than PS4

  5. I’m absolutely shocked that you penalize a player for “intentionally leaving a server.” I was in a lobby and they were using racial slurs, talking about “playing with themselves” and I can’t leave that without getting penalized? Lmao

  6. Every time I join a match, it kicks me off and says, ‘You may not join another game for another 8 minutes after intentionally disconnecting.’ And all I can do is Local, Online to create a match, and Free play. I can’t even hardly play.

  7. You need to fix among us asap, when i play among us and my game ends it just turns black and doesnt give me any points or anything. I bought the new arcane pack that came out and I haven’t been able to get anything cuz its not giving me points. FIX IT. Other people have told me they have the same problem.

  8. Recently on among us I was in a match and my game crashed on PS4, l then tried loading the game up again then it said corrupted data so when I loaded in all my progress was lost and so was my among us account and my 30 stars I brought i am devastated.

  9. At first when the game was simple it is good. Now it has 1000 types of bugs and doesn’t connect to the server. After long time me and my friend came back to play and it was a disaster. This is such a shame that developers are lost by new ideas to add in game but forgot about that the game need fix not new content.
    It was perfect at the beginning and now slowly dies.
    Please just stop for a second and just fix the bugs and servers. Make proxy chat work in the game and I promise this game never gonna die!

  10. After update its not working properly whenever I want to join a game it shows disconnected internet issues and it also not works with wifi pls fix the problem so we can play it and have fun

    Thank u

  11. After the update with all the new roles, multiple times when I get the imposter role and after I do my kill I get banned for hacking even though I don’t hack. Very annoying since I usually are the host and love to be imposter!

  12. My friends from other countries can’t join my server (asia server) and i also can’t join other servers for which we are not able to join the same game. Please improve this as soon as possible .

  13. I keep getting “banned for hacking” which I’ve never done in my life): I don’t want to get banned for a long time because the game glitches and says I’m hacking when I’m not.

  14. They need to fix this new update. I never left the game is somehow kicked me out and I got 800 minutes banned for being kicked out the game. Wtf!

  15. I have crappy internet and I understand getting disconnected every once in a while but every time I try to get back in another he because getting disconnected the game won’t let me play for hours on end so in summary im being punished for having crappy internet you need to fix the game. I shouldn’t have to wait for what feel s like forever just to play one round and wait another 4 or 5 hours and start all over

  16. It takes forever to find out your role and play the game. The app crashes and exits. The app has glitches. What will you y’all do to make it faster to play?

  17. Been playing since the game came out. It was great but like every good thing someone comes along an ruins it. Please stop “updating” the game. It was perfect the way it was. Now you can hardly play a round without being kickedor “disconnected “ an getting banned for an insane amount of time or the servers don’t wanna load.

  18. A hour wait time on this game is good I’ve been in 7 matches where I can’t do any task and I can’t kill anyone as imposter and idk if that’s a glitch or a hack but the end result is always the same banned for a hour on a mobile game. Rirst time I left I understand if I left 2 games within a hour then yeah a wait time works but if you leave any game at any time you get banned idk who over told you guys that’s a good idea.

  19. I’ve recently started playing again today and the updates are all new. I was in the middle of a game and I got kicked out of the app for the second time and when I tried going back in I’m stuck with a 320 minute wait for “intentionally leaving” when I didn’t actually leave intentionally I just got kicked out. Now I’m stuck not being able to play for 5 hours because of something I couldn’t control. Not a big fan of this part of the update

  20. First, im having trouble buying things from the shop with the coins i just bought, and 2nd, i left a game because i was having that glitch where you spawn in the black void so i left and got the hour ban, which really sucks, please fix that.

  21. Tony Roberts Reply

    Need to fix the game Among Us or the Android devices it keeps saying you have been disconnected from the server reliable packet 1 (size=73) was not ack’d after 7520ms (9resends)

  22. I am a little mad about the new 1 hour wait when you leave a match. I get it but I went to go eat dinner and I had to leave because I did not want to keep it running. So I ate dinner and I came back to a screen saying I was banned for 58 minutes. In another case my friend was in a chat where the people were being weird and disgusting and they also got banned for 50 minutes.

    • Sarah M Bullard Reply

      We bought stars on the Switch for Among us and didnt get them! Nintendo will not help, they directed us to contact Innersloth. Please help ?

    • My game has been crashing an awful lot since this new version. And I’m getting ridiculous timers. 730 minutes for a timer punishment is absurd, especially when it was a game crash and not me just leaving the game. That’s half of a day.

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