Contact Amazon – Germany: Find below customer service details of, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
Amazon EU SARL,
Niederlassung Deutschland,
Marcel-Breuer-Str. 12,
80807 Munich, Germany

Customer Service
Phone: 0800-3638469
Phone: +49-941788788

About Amazon Germany
Amazon is one of the largest ecommerce companies in the world founded by American entrepreneur Jeff Bezos. The shopping giant began operations in Germany in the year 1999, when it opened its first distribution centre. According to reports, Germany is Amazon’s second largest market after US. The platform currently boasts of more than 50,000 active sellers. Apparently the German market accounts for 10 percent of the company’s revenue. Amazon has offices in Munich, Berlin, Frankfurt, among other cities.

Thanks to Amazon, internet shopping has never been more fun and convenient. Just like on the US and other international versions, shoppers in Germany can purchase through keywords or by exploring the categories. Products that can be purchased on Amazon Germany include books, Kindle ebooks, smartphones, laptops, cameras, clothing, shoes, home appliances, furniture, home decor items, auto accessories, sporting goods, snacks, cosmetics, among others.

Shoppers can make purchases on using Visa, MasterCard, Discover and American Express cards. Net banking facility is also available. During checkout, you can opt for standard shipping or expedited shipping. Return policies vary according to product. All related details are available on the product page. There is a Sale section for those looking for discounted items. If you are an Amazon Prime member you can enjoy a range of benefits, including free audio/video streaming, faster shipping and much more.

If you are a manufacturer or retailer, you can also use the Amazon Germany platform to start selling products. By listing your item, you get wider exposure and can reach out to a larger audience. For more information or queries on payment, refund, cancellation, shipping or others, reach the Amazon Germany customer service.

This article has 2 comments

  1. Harinder Makkar Reply

    My laptop (mentioned below) is under guarantee. I have been in contact with you because it is giving problem. I received an email to print the label and send it back. When I print the label, I get the following. BUt there is no address at which I should send the laptop. Please provide address. Thanks.

    Lenovo Yoga 710 35,56cm (14 Zoll Full HD IPS) Slim Convertible Laptop (Intel Core i5-7200U, 8GB RAM, 256GB SSD, Intel HD Grafik 620, Windows 10 Home) schwarz
    Order # 304-3709560-2494710
    Sold by:

  2. Gabriel Reply

    Inquiring about order# 302-4099838-2161109

    I am in the process of an audit and they are asking about the taxes paid on these purchases.

    Would you be able to provide me the final invoice and the taxes that was spent on this order.

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