Contact Airydress: Find below customer service details of Airydress.com, including phone and email. Besides contact details, the page also offers a brief overview of the company.
Head Office
Dah Sing Life Bldg,
99-105 Des Voeux Road C,
Central, Hong Kong
Customer Service
Email: [email protected]
Phone: nil
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About Airydress
Airydress is a Chinese online shopping destination that is gaining popularity in the world of e-commerce. With it’s registered address in Hong Kong, Airydress has warehouses in the US, UK and Australia. The website features more than 10,000 items, with 350+ items added each week. Airydress mostly sells apparel and fashion accessories for women. On the website, you can shop by categories or search by a keyword. You will find local as well as international brands. There is a Sale section on the website if you are looking for items on large discounts.
Product categories found on Airydress.com include casual dresses, midi dresses, long sleeve dresses, embroidery dresses, trousers, blouses, swimwear, tshirts, coats, sweaters, skirts, jumpsuits and shoes. Items can be filtered using brand, color, size and price. There is a size guide to help those with concerns on right fitting. Payment for purchases online can be made using Visa, MasterCard, Discover, American Express and PayPal.
Shoppers can apply coupons and choose shipping options during checkout. There are standard as well as express shipping options. Shipping partners include DHL, UPS, and EMS. While items are shipped within 7 days, the shipping time it may take to reach your address depends on the destination. Note that Airydress accepts returns within 14 days after delivery. If you plan to return an item you received, you can submit the form online and request for refund. Return terms and procedures are available on the website. For more information or queries on payment, shipping time, refund, cancellation, or others, reach the Airydress support.
Purchased 3 items, all horrendous fabrics nothing like the picture. And too small, and yet again no way of returning or to speak to anyone.
My wife is extremely disappointed with the two dresses received today. Quality is dreadful, material very strange. Have tried to return both dresses but their website makes it impossible to do so! Will never use this Company again.
I have tried for weeks to return clothes and a purse. Clothes were cheap and looked nothing like the picture. The purse broke after a week. Terrible returning item. Never got return labels. Called them many times and no help. I feel I got ripped off. Never shop here again.
DON’T USE AIRY!!!! Our order was R3292.93 ($226.00). Airy put all the wrong prices on the invoice that came with the goods. On average they put it at 10% of the actual value. Customs in South Africa stopped this parcel because of the LOW VALUE on the invoice. Now DHL is demanding that we pay another R3354.20 ($230.21) for the parcel to be released because AIRY’S INVOICE WAS WRONG. This will make our purchase MORE THAN DOUBLE what we agreed on when we paid online. The amount gets more every day because they now charge a storage fee at customs too. I have emailed Airy numerous times, I got no reply from them and DHL is threatening me to pay their bill.
My aunt also bought from them, and of the 12 items she ordered and received, only 8 items were correct. The other 4 items were random blouses she didn’t order.
I ordered 134 worth of merchandise and I never received anything. I’ve tried multiple times to contact customer service, and there is no number available. I’m so disappointed with myself, wish I would have viewed these comments prior to me ordering. I sent a text stating I want to cancel my order. I received an immediate message stating my order can’t be canceled. I placed my order on 12-29-2020, and clearly this company received my payment, however, they would text back and say waiting on payment, then the next text would say, we received your payment but we have not processed your order, and don’t know when it would be processed,.
The dress that I ordered arrived and is awful. The material is cheap and thin like nylon and clings, so much static., would be impossible to wear. There are no darts on the bust area, so the fit is terrible. I have tried to find the returns section but this proves impossible. I’m only glad I didn’t buy the other items I had been looking at. Do not buy from this site.
I ordered different colours of 5 items expecting to be able to return them. Some are OK, others are very cheap fabric. The ‘returns’ policy says it will be simple. Yes as in non-existent. Like others before me, I have met with road blocks all the way. So frustrating to us all. WHY would you create a website that does sell some good clothing and then burn all your customers? It takes 8 times as much effort to find a new customer than it does to sell to a happy customer. A rip-off and foolish company. Avoid fast!
I ordered some shirts about one month ago. They arrived and were nothing like the pictures on their site. Instead of shirts that looked like they embroidered they were on some thin nylon material that was a picture of the one they posted. They are cheap and not at all what I believed I was ordering. I attempted to return them but was unable to get any form to make the return. When I attempted to enter my order number they said no such order was placed. I have run out of ideas, this I believe is just another scam of sorts. I have left messages on their website discouraging other people not to purchase such items as they will not respond to be able to get returns.
I have ordered 3 items I can’t find a way to return them . There too small. I never had a company that wa so bad to return things I’m glad they are cheap because I’m going to give them to the Veterans. The clothes look beautiful on line. What a shame this is how they make their money.
I bought pair of shoes, was too small, i was trying to return it for a bigger size. I can’t find return address. When I put in my email address and order number to try to return items their website says wrong email or order number. So awful and ripoff.
I ordered 5 dresses one is too small some I don’t like. Horrible plastic like material. I can’t find return address. When I put in my email address and order number to try to return items their website says wrong email or order number. They are a total ripoff don’t buy anything from Airydress
Where were you ALL before I ordered from this HORRIBLE Company airy dress. SHAME ON YOU!! It is awful that they think the quality of the fabric used would be suitable for ANYONE to wear. I am so disappointed because I ordered 9 items as part of my Granddaughters graduation gift in 2 weeks. I’ve only searched 24hrs. trying to find a return address, phone number to customer service, SOMEONE, ANYONE!. But reading your comments have helped me make a decision like several of you have COUNT IT AS AN ONLINE SHOPPING LESSON. My life is too STRESSFUL now with that COVID 19 mess etc. Money doesn’t grow on the tree outside of my home either. So I’ll stick with Target and Wayfair where I’ve never had problems. Karma is REAL but FRAUD is worst.
I am so angry with this company Airydress when I need to send an item back you can’t because you don’t get the returns labels I have lost money before with this company. It is so hard to get in touch with them.i will not have anything from them again because you can’t get your money back. So so bad ???
As many above This site is a total rip off. I received the items I ordered and like many other people found they were far too small. Not bothering to return items as only one person above received a refund and that wasn’t for the full amount. Not throwing any more money at it.
This company gives online shopping a filthy name and I am disgusted!!
Absolutely disgusted with this company . Have attempted 5 times to obtain the address to return an item – and have had no reply whatsoever . Please stay clear . The general quality of the products is poor , and their customer service -appalling . Will never use them again .
There are no words to explain what a diabolical site this is and I cannot understand how they are still able to trade. They have taken my money, the clothes are not any good, poor quality and wrong sizing. Unable to contact tho so can SOMEBODY PLEASE HELP
Thank you
This company has scammed so many people including me..I presume they make their fortune by sending dreadful garments, which are nothing like the advertised clothes.( yet they look wonderful in the photos) then gleefully exclaim how simple their returns policy is , all the while being impossible to contact..
I would really like my money back..surely someone has figured out how to go about getting a refund..
I ordered and only 4 shirts fits. The shirts all came in individually bags which has a RMA code. I mixed up one of the bags the product id is not matching with the RMA code which is needed to get credit for returned item. I was able to get a return shipping label but after reading these reviews I will just donate the shirts rather than getting screwed again.
I purchased two blouses and I’m VERY DISAPPOINTED. They barely resemble what was advertised, very inferior quality. Now trying to work my way through getting a refund. Do not buy from this site.
If u look on the package your items come from, you will see an address on there, which is in this country. It was covered up with black ink squiggly writing, but rubbed off easy. You should be able to get their phone number from the address. I’m about to return some items, but after reading this lot….got my doubts Lol
What a ripoff! Sorry I didn’t see the comments first. Items are inferior quality & 2 inches too short & I am not tall. When trying to access the return policy its impossible. Really bad karma for this company ripping people off!
Like many others, I should have read the comments! I have decided, much as it pains me, to drop the whole thing. Nothing I ordered was as described, weird sizing, awful material – an expensive lesson. I would really like to get the Feds on them, but that appears to be an exercise in futility too.
So I’ll lick my wounds, pray that Karma does it’s job, and swear off online shopping.
Be warned!
Don’t get ripped off. The garment I bought was awful. Don’t even bother trying to return as its impossible. Item will go straight to the charity shop.
Should have read reviews
Just received my 2 dresses after waiting 5weeks and what a load of rubbish they are not even fit for a charity bag, reading about the returns policy I think I will just bin them and not even both sending them back and stressing myself out, thankfully I didn’t order more as I was going to do, I will cut my losses and never order from this company again, I don’t know how they are still going maybe should report these to some sort of trading standards.
I’m in the UK and as the order is covered,so I’m told by French laws, dont ask why considering this company is in Hong Kong. All very devious. Try your equivalent of trading standards, this company has it covered all on their side I’m afraid, it looks almost impossible to trade with them, the clothes are delivered from all over the UK from holding centres here. That’s what I understand from the addresses on the bags.There is a consumer.co.hk I’m told that would take notice. I’m only an old girl and tried but failed. Phone whoever you have to confirm if this .co.hk is under consumer and write. I wish you luck.its a bad feeling being ripped off..me, like an idiot have spent approx £90 out of my pension to use for a break with my sister to cheer me up after all this lockdown ..now I’m feeling destroyed! Kindest regards Lynne
They have taken money out of my account. And no goods arrived. . I’ve been trying to contact them no luck. I’ve tried phoning. Texting emails. . And no answer . I just would like them to please put the money back into my account L Mallabone well do what I would like you to do please
These dresses are made with a very flimsy, parachute like fabric that is extremely thin. The prints look nothing like the pictures and fit very poorly.
Do not waste your time and money … I wish I had read the reviews prior to purchase.
I have spent 2 days trying to find out get in touch with you the tops I ordered doesn’t fit your size’s fun small and I would like to return them but unable to find out how and where to return please email me the information so I can return my items with in the time frame thanks for your help in this matter!
This is the worst site I have ever used. I can’t find an order number anywhere with regard to my order, therefore cannot get passed the first step of the returns process.
The clothes, although beautifully packaged, are of very poor quality and the sizing is all wrong.
I can’t even post this comment as I keep getting a message saying ‘you’ve already said that’ .
Imagine that the return online form doesn’t work! everything runs very small should have done my research better and not ordered from a company out of China. Cannot seem to contact anyone or get through anywhere.
I ordered 8 dresses from youwhich arrived but not what i was expecting wrong size i am disabled and there for i cannot shop for clothes hence ordering online…. but i cannot find a returns address ? 7 dresses are to small or just dont fit so how do i return them ?
I do not recommend ordering from this company. None of the items purchased were anything like the pictures. The material is so cheap & the pictures are so decieving. Trying to return the order is extremely frustrating. Yeah, everything is just as cheap looking as the cost!!
I received my goods which I was unhappy with and returned them straight away to the address on the returns label. Also put through an online returns to which I was given a ticket number. I have received a refund but not the full amount. I would like to know why as I paid the postage to return so it can’t be that.
Wish I would have known before I ordered that it was in China.Did you really get at least part of a refund?I have a blouse to return and another one that I haven’t received yet.Their sizes are screwed up.I ordered a size 2x I think it is a small.I guess I’m screwed.I am going to try and find where I can return it to.
Terry..where on the airy dress website did you manage to find a returns form to fill out..
Iv searched as have many others according to the letters of complaint I’ve read yet nowhere is there a method of downloading a returns form..or contacting this firm either..
Just received my Oder. Not happy with it. You can’t return it because there’s no way into their system to get to returns. Will never order anything else. Cheap and shady. China ! Whatever!! Keep your crap. Had I had known it was from China. I would have never order anything!You couldn’t track it either!Guess they didn’t want you to know where it was coming from.
Incorrect sizing and poor quality. I’ll donate them to goodwill. So disappointed on their products. Would not recommend even with good prices not a good value if you can’t wear them.
I expected some standards of honesty. Issue is that my dress size ordered is underfit. Unfortunately the return process doesn’t seem to be available. Iam stuck with 4 under dress size. How do I get a refund or part exchange please.
Absolute rip off, ordered two dresses, nothing like the pictures, cheapest material i’ve ever seen, both of them going in the bin. Do not buy from this company..total waste of money wish i’d read the reviews before ordering.
I have been trying to get a contact number to speak to someone about returning the goods I ordered.
I have emailed several times with no response.
You only get 14 days to return items can anyone help me please
Terrible site, can’t get through for return label to send two dresses back so three them in the bin as they were rubbish. How this site is still trading I will never know. Do not order anything as it’s all rubbish. SHOCKING!!!
well after reading these comments i was “lucky” because my items did arrive, unfortunately they are much smaller than expected so are not any use to me. however, trying to return and get a refund looks to be something else all together, after trying to go online for the last 2 nights i have decided to cut my losses and put it down to experience. I suspect that this is how they manage to stay afloat, robbing people of their hard earned money. shame on you but one day karma will pay you a visit.