Contact Airydress: Find below customer service details of Airydress.com, including phone and email. Besides contact details, the page also offers a brief overview of the company.
Head Office
Dah Sing Life Bldg,
99-105 Des Voeux Road C,
Central, Hong Kong
Customer Service
Email: [email protected]
Phone: nil
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About Airydress
Airydress is a Chinese online shopping destination that is gaining popularity in the world of e-commerce. With it’s registered address in Hong Kong, Airydress has warehouses in the US, UK and Australia. The website features more than 10,000 items, with 350+ items added each week. Airydress mostly sells apparel and fashion accessories for women. On the website, you can shop by categories or search by a keyword. You will find local as well as international brands. There is a Sale section on the website if you are looking for items on large discounts.
Product categories found on Airydress.com include casual dresses, midi dresses, long sleeve dresses, embroidery dresses, trousers, blouses, swimwear, tshirts, coats, sweaters, skirts, jumpsuits and shoes. Items can be filtered using brand, color, size and price. There is a size guide to help those with concerns on right fitting. Payment for purchases online can be made using Visa, MasterCard, Discover, American Express and PayPal.
Shoppers can apply coupons and choose shipping options during checkout. There are standard as well as express shipping options. Shipping partners include DHL, UPS, and EMS. While items are shipped within 7 days, the shipping time it may take to reach your address depends on the destination. Note that Airydress accepts returns within 14 days after delivery. If you plan to return an item you received, you can submit the form online and request for refund. Return terms and procedures are available on the website. For more information or queries on payment, shipping time, refund, cancellation, or others, reach the Airydress support.
My friend buy a dress for me on Airydress but it’s the size now am asking if I can return it for a bigger size please I will sure appreciate the exchange because I really loves the dress and my friend name is Fabian Oconnor, please I need a response of how he can return it for a bigger size, thank you
Have sent 2 emails via your website but both have been returned undelivered.
I am trying to find out the address to return my order as it does not fit.
Look forward to your response.
Thanks
I order on 11-29-19 and have not received any of my items one for 15.99 and they other for 102.16 you have taken the money out of my account but can you please tell me where the items are. Thank you
Have spent all morning trying to contact anyone who can help me return my purchase and exchange it for larger size.If this is normal procedure, then I shall think twice before buying anything Else.This is unfortunate as I like the garments very much.
I received my dresses this morning and they are all lovely….All fit well except the sleeves are a little tight, but i will fix that….Material in all is really nice…..overall really happy with my order.
Can someone please help me with a cardigan that I need to return for which I would like a refund? I cannot find the return form on your website so any help will be much appreciated?
Thank you
I have tried several times today to check an order I placed two weeks ago. You have taken the money £104.18 on the 4th February 2020. I do not have an order number. I have checked all three of my email address but nothing.
I have been trying for 2 days to start a refund for a dress that’s too big. Just cannot get anywhere. This is a dreadful company and I will think twice about ordering again.
I ordered 2 dresses on Sunday 31st May. I have checked my bank account and the money for the dresses has now been paid to you. To date, I have not received a confirmation e-mail, quoting any order number from you to state you have received my order, and when I am likely to receive my goods. I would appreciate you looking in to this for me.
I am trying to find the form for return of a garment I ordered and have received today. It does not fit and isn’t what I expected. I have noted all the comments from other customers which are all very poor and they are having the same problem. It seems you collect and bank our money and refuse to follow your own written orders concerning the returns policy. This is fraud. If I do not receive the appropriate response I shall contact my solicitor.
My order number is 033410919437
I ordered dress that was to big awful shape I asked for refund, but was told to keep dress and they would send me a voucher,, the voucher never appeared tried to contact them but have lost my password would never order again
It’s appalling to receive merchandise from Airydress.com, try it on and everything is too small. Then you try to fill out the On-line form, to contact customer services, which I had done several times, only to be rejected each time I tried to fill out the On-line form. How can you receive confirmation from customer services, when you can’t even get through to them by filling out the On-line form, for either a Refund or to Exchange any merchandise. This is my first time ordering anything On-line and my last. Thank you for this God aweful experience. The next time I’m interested in ordering anything, I will be reading the reviews concerning said Company. There are people in the U.S. Department of Commerce whom might be interested in getting to the bottom of these issues, plus remember the items have to come into the U.S. of America & go through the U.S.P.S. In the meantime I want a refund for the items I ordered ASAP. It’s disturbing how Airydress takes the money immediately & doesn’t respond to their customers in a timely fashion. Hmmmmm!
Absolutely appalled at your service. With no items sent I am in the process of taking this further as it is theft and fraud and taking it further. I require my money back or shall be taking it further to a claims court.
I placed a order for 5 dresses and you have taken the money from my bank but to date I have not received the good also no order number was received Could you please look into this for me ASAP thank you
I have been waiting months for my bathing suit why is this taking so long ok where is my bathing suit you took my money
Where is my bathing suit you say you shipped it but months later and no suit
Hello. I received three garmentes. Two of them were not what i expected. The description is not what they really are. I want to return them. I cannot find the order number. I have in my hand the packages. i dont know how to do it.
Hello. I received three garmentes. Two of them were not what i expected. The description is not what they really are. I want to return them. I cannot find the order number. I have in my hand the packages. i dont know how to do it. I need the refund can you help me?
Hi. Bought paid n received my order but no email confirmation with an order number. I need to return 2 of the 4 items but cannot use your online form as I have no order number. Please tell me how to proceed.
Ros
Placed an order over two weeks ago got no confirmation email or order number. I have emailed customer service has the money has been taken from my account, had no reply. Please advise on my order
Haven’t received items ordered but you have taken money from my account..is it even legal to take money when you haven’t received goods ..been waiting 2weeks now
I returned an item to Airydress and have still not received my refund. They asked me for proof of postage but their system to attach a JPEG document does not work so there is no way you can provide them with the document they say they need to process the refund, so they keep your money. They wont provide me with an alternative method/email to send them the information they say they need.
Beware of this company. I will not be ordering off them again.
I have received two dresses that are too small and would like to return them but have no reference for each dress no code and no label to return to yourselves. I have been trying to contact customer service but no joy there, what am I to do please advise
Placed order 1st July for 3dresses MONEY WAS TAKEN OUT OF MY ACCOUNT STRAIGHT AWAY. Received one dress 2day it’s going straight back very disappointed.
Nothing like picture . STILL WAITING FOR 2more dresses. Which will probably be sent back if anything like the last one.
No order numbers or confirmation email.
Received my order but much too small.. quality different to picture! Very disappointed with the size and quality..I had ordered a 16-18 it was more like 8-10.. material very cheap thought it would be cotton like it looked on the picture or wouldn’t have ordered!
Just received my order which is not the dress I ordered. Very disappointed. I have been trying to return the dress but keep getting no order received. Will not buy from this company again.
Don’t buy anything from this place! It’s a scam, and they make impossible to send it back. Clothes are not what you ordered I have not even heard of this place. I’m never going to buy from thi place,and now I’m stuck with some ugly dresses. I hope that someone will like them when I take them to a second hand store.
I need to return Ia dress.
Did not receive an order number.
On line, can not find return request
Can I just mail it back to the addresses that was on the package.?
I need to order more dresses but want to wait to see if you refund the money for the dress that does not fit.
I ordered four dresses. Two came that wasn’t what I ordered. I dislike the fourth. The other one I will have to alter myself to make it fit. I would like to return at least one. I can’t figure out how to do it. I don’t see a return request anywhere on your website.Please advise.
Ordered. Sweater nothing like the photo absolutely atrocious I have a dish cloth better quality than the item I received.I am still trying to find out how to get a refund.This company need reporting to trading standards.Reading the other comments mine isn’t even fit to give to a charity shop.
I wish I had read the comments before ordering. I bought 2 blouses, they did not arrive at the time given. I was SHOKED when I opened my package. The blouses did not look anything like the ones advertised on the models. Material, stitching – POOR QUALITY & blouses were too big although I followed the size guide.
I have been trying to contact the (www.airydress.com/contact-us.html before the 14days return date expires) without success. Please can someone let me know how I get my refund.
I returned two dresses by 1st class post to Birmingham on the 10th July and to date no refund no reply to letters, mail or any contact whatsoever, and I will certainly not be recommending this company to anyone rpthere word is not there bond and there policy is not correct.
This company is despicable! I ordereD ALOT FROM THIS COMPANY! They send you round and round in circles trying to figure out to return these items. Received 4 items I didn’t order,
One item out of 17 items fit. I bought according to the chart. I bought 3 tops that was advertised as LINEN!!! It’s polyester, shiny finish, threads everywhere! And, received two more then I ordered. I have a total of 13 items to return!! I’ve decided to take the loss and donate to women in need.
I haven’t received my order yet , the reviews have got me worried now , they have taken the money out my account, thank god it wasn’t more than £50 , I would of been upset, so I will see if theses items turn up or weather they are rubbish , so I will wait and see , another week to go before I expect my items .
Bought two tops about three to four weeks ago cash been taken but still have not received the goods. Will never order anything else. Very dissatisfied . .I hope that no else has this experience it is disgusting. I was looking forward to receiving these tops. Would rather given my cash to a charity than loose it this way.
I have searched all over website to find out how to return items. Shocking, I wish I had read these reviews before ordering as I would not have ordered these items.
Can you please tell me how to return for a refund. I will not be recommending this company to any one.
I would recommend you think seriously before ordering from this company!
well after reading these comments i was “lucky” because my items did arrive, unfortunately they are much smaller than expected so are not any use to me. however, trying to return and get a refund looks to be something else all together, after trying to go online for the last 2 nights i have decided to cut my losses and put it down to experience. I suspect that this is how they manage to stay afloat, robbing people of their hard earned money. shame on you but one day karma will pay you a visit.
Terrible site, can’t get through for return label to send two dresses back so three them in the bin as they were rubbish. How this site is still trading I will never know. Do not order anything as it’s all rubbish. SHOCKING!!!
I have been trying to get a contact number to speak to someone about returning the goods I ordered.
I have emailed several times with no response.
You only get 14 days to return items can anyone help me please
Absolute rip off, ordered two dresses, nothing like the pictures, cheapest material i’ve ever seen, both of them going in the bin. Do not buy from this company..total waste of money wish i’d read the reviews before ordering.
I expected some standards of honesty. Issue is that my dress size ordered is underfit. Unfortunately the return process doesn’t seem to be available. Iam stuck with 4 under dress size. How do I get a refund or part exchange please.
Incorrect sizing and poor quality. I’ll donate them to goodwill. So disappointed on their products. Would not recommend even with good prices not a good value if you can’t wear them.
Just received my Oder. Not happy with it. You can’t return it because there’s no way into their system to get to returns. Will never order anything else. Cheap and shady. China ! Whatever!! Keep your crap. Had I had known it was from China. I would have never order anything!You couldn’t track it either!Guess they didn’t want you to know where it was coming from.
I received my goods which I was unhappy with and returned them straight away to the address on the returns label. Also put through an online returns to which I was given a ticket number. I have received a refund but not the full amount. I would like to know why as I paid the postage to return so it can’t be that.
Wish I would have known before I ordered that it was in China.Did you really get at least part of a refund?I have a blouse to return and another one that I haven’t received yet.Their sizes are screwed up.I ordered a size 2x I think it is a small.I guess I’m screwed.I am going to try and find where I can return it to.
Terry..where on the airy dress website did you manage to find a returns form to fill out..
Iv searched as have many others according to the letters of complaint I’ve read yet nowhere is there a method of downloading a returns form..or contacting this firm either..
I do not recommend ordering from this company. None of the items purchased were anything like the pictures. The material is so cheap & the pictures are so decieving. Trying to return the order is extremely frustrating. Yeah, everything is just as cheap looking as the cost!!
I ordered 8 dresses from youwhich arrived but not what i was expecting wrong size i am disabled and there for i cannot shop for clothes hence ordering online…. but i cannot find a returns address ? 7 dresses are to small or just dont fit so how do i return them ?
Imagine that the return online form doesn’t work! everything runs very small should have done my research better and not ordered from a company out of China. Cannot seem to contact anyone or get through anywhere.
This is the worst site I have ever used. I can’t find an order number anywhere with regard to my order, therefore cannot get passed the first step of the returns process.
The clothes, although beautifully packaged, are of very poor quality and the sizing is all wrong.
I can’t even post this comment as I keep getting a message saying ‘you’ve already said that’ .
I have spent 2 days trying to find out get in touch with you the tops I ordered doesn’t fit your size’s fun small and I would like to return them but unable to find out how and where to return please email me the information so I can return my items with in the time frame thanks for your help in this matter!
These dresses are made with a very flimsy, parachute like fabric that is extremely thin. The prints look nothing like the pictures and fit very poorly.
Do not waste your time and money … I wish I had read the reviews prior to purchase.
They have taken money out of my account. And no goods arrived. . I’ve been trying to contact them no luck. I’ve tried phoning. Texting emails. . And no answer . I just would like them to please put the money back into my account L Mallabone well do what I would like you to do please
Just received my 2 dresses after waiting 5weeks and what a load of rubbish they are not even fit for a charity bag, reading about the returns policy I think I will just bin them and not even both sending them back and stressing myself out, thankfully I didn’t order more as I was going to do, I will cut my losses and never order from this company again, I don’t know how they are still going maybe should report these to some sort of trading standards.
I’m in the UK and as the order is covered,so I’m told by French laws, dont ask why considering this company is in Hong Kong. All very devious. Try your equivalent of trading standards, this company has it covered all on their side I’m afraid, it looks almost impossible to trade with them, the clothes are delivered from all over the UK from holding centres here. That’s what I understand from the addresses on the bags.There is a consumer.co.hk I’m told that would take notice. I’m only an old girl and tried but failed. Phone whoever you have to confirm if this .co.hk is under consumer and write. I wish you luck.its a bad feeling being ripped off..me, like an idiot have spent approx £90 out of my pension to use for a break with my sister to cheer me up after all this lockdown ..now I’m feeling destroyed! Kindest regards Lynne
Don’t get ripped off. The garment I bought was awful. Don’t even bother trying to return as its impossible. Item will go straight to the charity shop.
Should have read reviews
Like many others, I should have read the comments! I have decided, much as it pains me, to drop the whole thing. Nothing I ordered was as described, weird sizing, awful material – an expensive lesson. I would really like to get the Feds on them, but that appears to be an exercise in futility too.
So I’ll lick my wounds, pray that Karma does it’s job, and swear off online shopping.
Be warned!
What a ripoff! Sorry I didn’t see the comments first. Items are inferior quality & 2 inches too short & I am not tall. When trying to access the return policy its impossible. Really bad karma for this company ripping people off!
I purchased two blouses and I’m VERY DISAPPOINTED. They barely resemble what was advertised, very inferior quality. Now trying to work my way through getting a refund. Do not buy from this site.
If u look on the package your items come from, you will see an address on there, which is in this country. It was covered up with black ink squiggly writing, but rubbed off easy. You should be able to get their phone number from the address. I’m about to return some items, but after reading this lot….got my doubts Lol
There are no words to explain what a diabolical site this is and I cannot understand how they are still able to trade. They have taken my money, the clothes are not any good, poor quality and wrong sizing. Unable to contact tho so can SOMEBODY PLEASE HELP
Thank you
This company has scammed so many people including me..I presume they make their fortune by sending dreadful garments, which are nothing like the advertised clothes.( yet they look wonderful in the photos) then gleefully exclaim how simple their returns policy is , all the while being impossible to contact..
I would really like my money back..surely someone has figured out how to go about getting a refund..
I ordered and only 4 shirts fits. The shirts all came in individually bags which has a RMA code. I mixed up one of the bags the product id is not matching with the RMA code which is needed to get credit for returned item. I was able to get a return shipping label but after reading these reviews I will just donate the shirts rather than getting screwed again.
As many above This site is a total rip off. I received the items I ordered and like many other people found they were far too small. Not bothering to return items as only one person above received a refund and that wasn’t for the full amount. Not throwing any more money at it.
This company gives online shopping a filthy name and I am disgusted!!
Absolutely disgusted with this company . Have attempted 5 times to obtain the address to return an item – and have had no reply whatsoever . Please stay clear . The general quality of the products is poor , and their customer service -appalling . Will never use them again .
I am so angry with this company Airydress when I need to send an item back you can’t because you don’t get the returns labels I have lost money before with this company. It is so hard to get in touch with them.i will not have anything from them again because you can’t get your money back. So so bad ???
Where were you ALL before I ordered from this HORRIBLE Company airy dress. SHAME ON YOU!! It is awful that they think the quality of the fabric used would be suitable for ANYONE to wear. I am so disappointed because I ordered 9 items as part of my Granddaughters graduation gift in 2 weeks. I’ve only searched 24hrs. trying to find a return address, phone number to customer service, SOMEONE, ANYONE!. But reading your comments have helped me make a decision like several of you have COUNT IT AS AN ONLINE SHOPPING LESSON. My life is too STRESSFUL now with that COVID 19 mess etc. Money doesn’t grow on the tree outside of my home either. So I’ll stick with Target and Wayfair where I’ve never had problems. Karma is REAL but FRAUD is worst.
I ordered 5 dresses one is too small some I don’t like. Horrible plastic like material. I can’t find return address. When I put in my email address and order number to try to return items their website says wrong email or order number. They are a total ripoff don’t buy anything from Airydress