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Contact of Air Miles (Canada) customer service

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Contact Air Miles: Find below customer service details of Air Miles, Canada. Besides contact details, the page also offers an overview of the company and its services. Reach the Air Miles customer service below for queries, complaints or feedback.

Air Miles Head Office
LoyaltyOne
438 University Avenue
Suite 600, Toronto, Ontario M5G 2L1

Air Miles Customer Servie
Phone: 1-888-AIR-MILES
Phone: 1-888-247-6453
Phone: 416-226-5171 (in Toronto)
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About Air Miles
air miles canadaAir Miles is a reward program owned and operated by LoyaltyOne, Inc, a division of Alliance Data Systems. Launched in the year 1992, Air Miles enables members to shop at over 120 in-store sponsors and earn reward miles. Members also can shop online or earn reward miles through one of the payment products.

The featured online sponsors include Indigo, Victoria’s Secret, Dell, Sears, Old Navy, Amazon Canada, Toys R Us, GAP, Apple, Bose and Lands’ End. The in store partners are Ace, ADI, Alamo, Budget, Best Western, CNS, Century 21, Conrad, Crowne Plaza, DoubleTree, Goodyear, Hampton Inn, Hilton, InterContinental, Lowe’s, National, Metro, Primus, Safeway, Shell, Staples and Waldorf.

To find all the latest offers online, visit the link here. You can shop by brand or category such as Apparel, Books, Electronics, Appliances and Flowers. Members enjoy reward miles on every purchase. If you prefer to buy or transfer miles, you can do same by signing in to your account. You can transfer miles to family and friends as gift or even help a friend who is short on miles. To earn more miles try the credit/debit cards offered by American Express or Bank of Montreal (BMO).

Miles can be used for Cash Rewards or Dream Rewards. The Cash Miles can be used for in-store purchases, movie tickets, online cash rewards, among others. You can view the participating sponsors on the website. As for Dream Rewards, they can be used for booking flights, hotels, car rentals, cruises, concerts and cultural events. For members who earn more miles, there are also level of benefits. Reward Miles older than 5 years will begin to expire on a quarterly basis. For more information or queries on new application, redeeming miles, or others, reach the Air Miles customer service via phone or email.

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6 Comments

  1. Richard Morris Reply

    It appears that the Air Miles Customer Service organization is completely disorganized and are providing those of us who WISH TO CANCEL OUR TRIPS no attention whatever. We are stuck in a CIRCULAR LOOP of being sent to the unhelpful website by the phone system, and not having any degree of contact with anyone in your organization.

    I wonder what Air Miles will do if unfortunately things get much worse as some indicators are prediction.

    Come on Air Miles…I know that you are better than this.
    Serve us your customers well and we will continue to epitomize the LOYALTY you base your success on!

  2. Jennifer Webb Reply

    I need to cancel my flight and have my miles returned to my account. The Canadian Government advises Canadians to avoid cruises. My flight was to take me to a cruise. I’ve cancelled the cruise. I have cancellation insurance. I’ve tried calling was on hold for 3.5 hours then got cut off. I’ve called back and selected the option to have someone call me back. No one has called me. How do I get my flights cancelled or if I cannot get my miles credited back to my account change to another destination later in the fall. What is Airmiles email address? Very frustrated!

  3. I have been on hold with AIR MILES for over five hours now. The flight is supposed to leave tomorrow morning but because of the virus there’s no longer a reason to travel as it’s been canceled. I would like to talk to someone about this but it doesn’t look like it’s going to happen

  4. Mary macdonald Reply

    I can’t get into your website plus I can’t reach anyone by phone Tuesday is supposed to be a problem but not today. What is going on, I need to book a flight.

  5. I have been waiting 5 days to hear back from you for a new password for login. I need a new card and would like to update my address. Unable to use my points as the strip is worn.

  6. I tried contacting you 5 days ago to get a new password, I have not heard back via email. I need a new card and would like to update my address. My present card will not let me redeem points for cash earned. seems the strip is worn out.

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