Find below customer service details of Afghan Wireless. Besides contact details, the page also offers a brief overview of the wireless company.
Head Office
Bayat Media Center
Darulaman Rd, Kabul,
Afghanistan
Support
Phone: +93 700-830-830
Phone: 151 or 152
____
About Afghan Wireless
Afghan Wireless is a leading telecommunications company in Afghanistan, launched in the year 1988. Founded by entrepreneur Ehsan Bayat, the company is the first wireless service provider in the country. Part of Telephone Systems International (TSI), Afghan Wireless, also known as AWCC, operates from its headquarters at Kabul. Afghan Wireless currently caters to more than five million individuals and businesses across 34 provinces. It operates several brand shops at Kabul, Herat, Jalalabad, Khost, Mazar, Maimana and Kandahar. The company further partners with with 400+ wireless carrier networks for global coverage.
Services offered include voice, data and Internet. High speed wireless services are provided through the 4G LTE, 3.75G+, 3G and 2.5G technologies. For mobile users, there are prepaid as well as postpaid plans. The prepaid plan comes with a Top SIM offering 4.75G+ speed and HD voice quality. You can purchase the SIM card from direct AWCC outlet or through authorised retailers. With WA WA Top SIM you can make endless calls to all networks. You also get more Internet data along with bonus. You can subscribe from 250MB data to more than 6GB data.
Another plan to consider is the Plan 2.99 wherein you can call any local number in Afghanistan for just 2.99AFN per minute. Along with that you can subscribe for value added services like music, news and other lifestyle content. Postpaid lovers can choose from Basic, Value and Premium plans. Each of them varies in its voice, SMS and data offerings. While Basic has a monthly fee of 500, with Value you will have to pay about 750 each month. There are packages designed specifically for data lovers. There are Internet packs available with different price and quota. Starting with 2.5GB you can subscribe to monthly packages offering up to 46GB. There are also affordable daily and weekly plans. Details of same are published on the website.
If you are not sure if there is 4G or 3G connectivity around your location, you can use the Coverage Map to check same. Existing customers can check balance, bills and others via SMS or by logging into account on device. Customers further can send and receive money through My Money. And if you need to do online recharge of your number or gift data to friends or family, you have the option as well. You can now top up a number through ETOHFA, My Money, Ding, Boloro and Prepay Nation. For complaints or queries on payment, cancellation, refund, technical support, Internet packages, or others, reach the Afghan Wireless support.
