Contact Ackermans: Find below customer service details of Ackermans, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
Ackermans Building
Produksie Street
Kuilsriver 7579
South Africa

Customer Service
Phone: 0860 900 100
Phone: +27 (0) 21 928 1040
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About Ackermans
Ackermans is a South African clothing retailer founded by Gus Ackerman in 1916. Currently, Ackermans operates in over 485 locations. Ackermans is headquartered in Parow, Cape Town. You can use the Store Locator on the website to locate an outlet nearest to your address. Products you can shop include clothing, footwear and fashion accessories. There is a Deals section on the website to help you narrow down on some of the discounted apparel you can find at Ackermans. The listings include pictures, description and price. Members of the Rewards Club can earn and redeem points on all purchases. For queries on store locations, payment, refund, cancellation, or others, reach the Ackermans customer service.

38 Comments

  1. I am so disappointed that some Ackemans store like the one in Mall of Africa having bad feelings against foreign customers. Ackermans is a store that need customers and the owners of the store don’t even know what is happening. I am working as an office administrator and have provided all the proof and have met the requirement for opening an account at Ackermans. The people who are working at the store had some attitude but eventually they gave me the form to fill and after filling in the form, they had to scan the form through to Ackermans customer service for new account application but unfortunately they had a problem because i am a Congolese born even though i have a south African identity. when i tried to follow up on the application, I was shocked when they told me by ackermans customer service that the form was missing information and i had to go back to fill another form and after submitting the second form, i was again shocked when Ackermans customer service told me that they only received a portion of the application form. I wonder if people who are working at Ackermans stores mall of Africa are working again foreign customer or what? a customer is a customer despite his or her origin and i think it is stupid to push a customers away for something they are not going to pay for. This is ridiculous and stupid.

  2. Good day

    I had saw I mustard jacket online being advertised by Ackermans. I then went to the store in King Williams Town and did not find it which was not really a problem. But my issue was that the stuff not willing to help like checking for me at the back or at other stores near by where I can go and purchase it. I am an Ackermans account holder for +- 2years already and did not expect this from them. I was just told that they might have it at the back as loading was done but takes time to be placed on the floor which I understood.

    I went on the Ackermans Facebook chat Friday and had said this, my contact details were requested and I sent them my email and phone number. All that I was receiving was automated messages Everytime I sent a message. Then yesterday only they asked me for my size still on that Facebook Chat how unprofessional after so many days with my contact details, but still can’t call or email me. I’m still waiting and irritated

  3. Sphamandla Mark Godlo Reply

    I have openned an Account 3 weeks ago at witbank but till today they keep sending an sms that requires my bank statement, yet I have submited it more than 5 times now.
    Each and everyyime when they check my status on the till it keeps saying Account is not active I must submit my bank statement, then the one helping will ask my bank statement and scan it after that they call to cornfim whether they have recieved it at head office, they agreed that they have recieved, but they keep sending me sms’s requiring my bank statement. I dont know what to do now since I have asked help from different Ackermans stores but no one can solve this problem.

  4. Angelina mbano Reply

    I am highly dissapointed by the service I got from ackermans cresta, I took my phone for repairs on the 15th of April until now 17th of June still stories after stories, I am so annoyed cos they don’t even inform me about what’s going, I will never buy a phone from ackermans, they don’t have customer service and care, a guy called Mokhele promised to update me but I am still waiting, I am truly dissapointed ,I sent my mother to check for me, she was told that the phone was sent back ,so what am I supposed to do, that’s not on, they have to replace my phone that’s all I want

  5. Masetla Solomon Reply

    I payed R500.00 on April 24 and even today the payment is not reflecting on my account and your rude consultants were calling me everyday saying am a bad payer and on explaining that I payed and its not reflecting no one ever helped me. I submitted the proof of payment at Tzaneen store but also that didn’t help.
    So due to this frustration I decided that until that amount is allocated to my account repayment am not going to pay this account.

  6. Hi there,

    It’s almost midnight but I still can’t get over the poor customer experience at Cosmo Mall. The employees there are so rude, literally not willing to help as the one lady mentioned “Don’t bother asking I don’t deal with clothing “ and they are also intentionally slow. I’m currently heavily pregnant and having to wait in a queue of 3people for over 30minutes was unreasonable.
    I am very disappointed and don’t understand why people who are so evidently unhappy would be in such roles.

  7. Robyn Cowden Reply

    Good day. I would like to comment on the appalling customer service at Ackermans Howick today. At 1 pm I stood for 25 minutes in a line of 15 customers because only two tills were open and eventually a third only. At the beginning of the month at lunchtime I feel it is unacceptable that customers should spend their lunch hour in one store only. This is not new at all and happens regularly. Is it not time now to create better customer service. I am pretty disgusted and sick and tired of visiting your stores. Thank you

  8. I visited Ackermans store in Lilian Ngoyi street in Pretoria on 1 June 2019. The cues where very long I waited close to an hour to be helped at the tills. Also the cashiers they where working very slow as they where chatting to each other. I took a liberty to ask for the manager her explanation was the other tills where not working they are busy fixing them. But to my surprise she didn’t explain to us customers that. For the record the behavior of cashiers at that store is totally unacceptable. They didn’t have their name tags on.

  9. I am annoyed by the service i got at Ackerman at Vaal Mall. My phone just got blank and i sent it to the branch…. for two months my phone was there…. no feedback was given to me. I went the branch to find out what’s going on. I was told that my phone came back from the repairs centre. According to them my phone was tempered with…
    The staff and managers didn’t even want to give me the numbers or email for complaints resolution. The manager openly told me to go to Vodacom. I wouldn’t recommend Ackermans vaal mall for the pathetic service they give…

  10. Totally disguisted and appalled at the lack of service and disinterest in customer retention. Clearly the behaviour stems directly from management (Henry) right down to the staff who are assisting the customers in store, reading through all the previous comments it seems this is a behavioural issue within the Ackermans group.
    I visited the Ackermans Bayside store on Friday 24/05 late afternoon, there was one cashier assisting the queue of 3 people. One of the other cashiers came out carrying a basket, shouted out why havent they called any cashiers to come and assist. She then did, and then went to a till to log in. Once she logged in I went over to her till – No greeting, acknowledgment of me being in front of her – as she was too busy complaining to the cashier next to her about having to come and help out. Kaylen was disinterested in the entire transaction, the only thing she eventually did say to me was THANK YOU – What a freaking joke. Upon leaving the store i asked one of the staff who the manager on duty was – she was standing next to a guy called Henry, when i asked for the manager both of them looked confused – eventually Henry without introducing himself to me, and then basically told me “Log the call with our Customer Service Centre – instead all he had to say to my complaint was “this is a problem we are experiencing” No apology from him or anything. i am so dissapointed in both the staff member and even more with the manager becasue he could have salvaged the situation if he was interested in doing so. instead he opted to blame the matter on known staff issues the store was dealing with. Uhhmmm again not my problem.

  11. I have a account with Ackermans which was handover to the lawyers know i want to settle my account and every number like Ackermans head office say the account are not with them any morw then they give me the number of the lawyer contact them still the same storry is so a hustle to pay your account but when they call you about your account they call, i have call more the 4 landline numbers and the account is not with them very day please help is urgent even went to the store

  12. Siphelele Mkhwanazi Reply

    Dear Sir/Madam

    I bought a phone at Ackermans Pinetown(Hill Street) on the 7th of April 2019. Few days later, a camera started acting weird showing some vertical lines. On the 23rd of April, I brought it back and it was booked for repair. I asked the lady about the normal time it takes for repair. The lady assumed that I should come and look for it after 3-4 weeks. After 3 weeks I went there, the other lady told me to come again and check it on the 23rd of May. Today morning, I went there there to check for it but the lady told me to come back after a week from today. The thing is, this phone is one month old and makes annoys me that I’ve to wait again.

  13. Tshilidzi Ramunasi Reply

    I’m also not happy with ackermans kaalfontein corner, I went to collect my labye which I did not manage to get it today because of signature of my husband and the supervisor didn’t even help with anything beside staying in the phone chatting I waited for almost 15 to 20min for her to finish i am so mad

  14. Nomfusi Tiny Lamani Reply

    I am Kenako Shopping Centre Port Elizabeth returning phone which I bought here has problem doesn’t turn on.Cashier by told me to go by fitting room where Store Manager is at.Went there she ask me where’s earphones and charger told her those I dont have as much child damage earphones and I dont know where’s charger , she then told me Ackerman’s doesn’t take phones with no accessories with..I had to scream then she called Cashier by name Authur spoke In Afrikaans don’t know what .But then cashier was standing there had to ask him is he going to help me where he was standing he just gave me look like he saw Gohst .. after 10minutes he told me to follow him . I mean he was rude his way of speaking, facail expression and all that . even store manager told me she doesn’t do it where she was I must go to cashier but first cashier told me to go to her. feel these employees really don’t care about customers at all.

  15. I would like to lodge a complaint about a cashier named Jessie at President Hyper Ackermans, she was extremely rude and disrespectful. I do not see myself going to that store anymore!

  16. Tshepo Jackson Reply

    i bought a phone at Ackermans , within two weeks my phone screen just went off , so i took it back to the store and they booked it for repair , i kept on making follow up with the store through the phone , so at the store they end up telling me to call MTN costumer care and ask them to put me through the repair department , so at the repair department they have advised me that they dont have my phone and it was never booked with them maybe it might be another service provider.
    I called Ackermans and told them that their service provider doesn’t have my phone they said they will call me they need to verify so few thing, but they didnt come back to me the following day which is today i called again and they told me that the phones were not collected from the store from February till now

  17. Is there actually someone working at the call centres/customer services? High call volumes for a week now… really? I have been holding for over 30 minutes now!!! Call volumes cant be that bad. Oh, Ackermans… *sigh*

  18. I bought a phone in Ackerman’s Cape Gate Mall on 1st of this month it was Wednesday and then the fallowing day I go back asking for an exchanged because I realise that the same day that it was faulty it was freezing and slowly and I was struggling with internet but when I get there I got the most baddest attitude towards a lady called Melissa she was so racism and rude she made me wait for 3full hours only god knows what she was buys doing in storeroom after some time she came and told me there was nothing wrong with the phone so I was not only being ignored this whole hours I was also seen as a liar I couldn’t understand why would I waste my time and leave important things I could have done and gone there to lie…she was also talking in Afrikaans with her manager and when I ask her nicely to talk in English so that we understand each other she just continued and ignore me I’ve never felt so small and offended like that in my life..I almost slapped her that’s how much angrier I was but I kept my cool but I just regret buying there..your service is VERY POOR!!

  19. SARA van der Merwe Reply

    Hi please can you help me, I believe you sold pink resets with a white unicorn on and ribbons on the sleeve, can you tell me where I can get two of these from or if you have any branches who may still have stock, if you can even give me a contact to order some I’d be very grateful
    Kind regards
    Sara

  20. I always buy clothes for my 20month old at Ackermans, since she was in my tummy. I’ve always loved the clothes & quality of everything I buy, except for your trackpants & tracktops! My God! Low quality material is used, 1 wash & it looks old & hideous. Something MUST be done about that. I’m very disappointed, especially since Ackermans has been around for an extremely long time. I feel embarrassed when my baby is wearing those tracksuits, like they’re second hand or something. And another thing, most of your employees aren’t trained properly on how to treat a customer. They don’t greet, even when you greet them first, they’re too busy talking to their co-workers to even notice you, they don’t say thank you afterwards, they’re unhelpful, like you’re annoying them when you’re asking for help, they’re always depressed about something coz you don’t even get a smile from them. Go to Ackermams in Bridge City, KZN, KwaMashu & pretend to be a customer, you’ll see what I’m talking about.

  21. Unacceptable behavior on your part Ackermans orTenacity Financial services. I have received a card from you with my personal home address but addressed to someone that I have never heard of. How on earth did you get my address for someone else and I have lived in my home for 39yrs. Phoning has got me nowhere. Now I am off to the ombudsman.

  22. Very angry for the 2nd time buying mornig shoes at ackermans lambton they get torn after a month without a slip no return funny av got morning shoes in one of the shops last year still in good condition. Am due next month i dont have anything to wear. Last time am buying at ackermans

  23. Nikiwe Nikita Malabi Reply

    Good Afternoon

    I would like you to assist on this because I just receive an sms demanding me to pay a lay-by that I don’t know of and with this number which I think is lay-by no: 100058845007. And I never made any lay-by at Ackermans I always pay cash if I buy anything so please clarify this for me.

  24. The attitudes of the staff at Ackermans – Village Mall, Hartbeespoort is atrocious. They are very unfriendly and don’t seem to want to be there. They are on a permanent go-slow. You wait for ages at the till even when you are the only customer in the store. It’s just such a horrible vibe in there because of the miserable, unfriendly, unhelpful, extremely slow staff.

  25. Danielle Weber Reply

    I have tried to open an account many times and always unsuccessful. I was told i have no credit record now i have taken out a loan and have an account at Mr price. I get paid R9000pm don’t pay rent and i am engaged. I really cant seem to understand the reason for this.

    Would love to get a reply on this

    Thank you

  26. Hi. Could top management please come and see your store in Swellendam. I have always loved Ackermans, always used to find great value for money clothes, but your branch in Swellendam is SHOCKING! The most awful clothes you can imagine! It must be seen asap.
    Surely a little more effort can be made?

  27. Michael Jackson Reply

    I paid for a Connex Slimbook with hard drive for R3299. When I set it up at home, I found it had no hard drive. I took it back. Identical Slimbook without hard drive is R2999. But they said they could not provide a R300 credit. So I’ll have to spend 2 hours plus 500mb of data to set up another one. Wasteful all round.

  28. selekane aletta dube Reply

    To whom it may concern. It is very frustrating to call your head office or customer service line as ,a person holds for more than 20mminutes irrespective of wat time of the day you call.

    I bought girls gold snickers on the 16 November 2018 at Mall of Africa. On the 24th Dec I realized that one was size 9 other one size 10. On the 27th I took them back but I did have the receipt , with the hope that as I had my statement for December and explained to them , I would-be able to get help.

    Young lady checked for me at their odd stock at the back but with no luck she could not find anything.
    I was referred to speak to Sphe, he said he is not able to help as my statement does not have detailed/ item information. I asked if the store is not able to track back sale a month later. Response was I need to call the head office.
    I left the shoes at the store with my cell phone number hoping that someone will contact me.

    I only need to be credited please advise.

  29. Mr Xolile Myeko Reply

    Good morning sir/madam

    I’m hereby to lay a complaint, about customer services that is offered by your shop called Ackermans, there is only 1 cashier at this time while we busy buying our kids stuffs for school can you please guys make a plan for us. Phillippi branch service is poor please do something better for us.

  30. Good day. I am tina tsupe fubesi. On 2018.12.31 I went to gugulethu mall ackermans store. On the cellphone display unit I saw sumsung grand prime
    Price was R1399. I asked for the phone because I had the money. Only to find when I was paying the teller was also shocked because the price was R1700. I took a photo of the phone on display. The Second incharge lady was called for assistance but she could not help us because manager was not at work. She told me that she can’t do anything because that was the price. i argued about the price on display and she was rude and left us. I ended up lay buying the phone. I want to lodge a formal complaint about this. Before I go to consumer complaints and service ombudsman. How are you going to assist me?

  31. I made a purchase for over R2000 at the Ackermans in Ballito Lifestyle and the service was pathetic I dont want to shop there again. Specifically a lady Priska was asked to check for an item and without checking she just said no stock but the item was found by the 2nd in charge who was also on the phone and took so long to find the item. Overall everyones energy was down. I am in retail and if you walk into a store you dont want to see sour staffs faces. I hope you can get to the bottom of this thank you.

  32. I recently opened an account with ackermans. The dat I came to activate my card at Piet retiet, the one by Spar. The light in compilation last I do not know her name she was standing bYou the door. She was on the phone.. So I greet her and I realise that she in the phone the I wait for her to finish,she looked at me and said can I help you with an attitude. I responded and say I wish to activate my card , she responded with the same attitude and said “I don’t work with cards talk to Glenda”. I active my card then buy cloth for R1 015.00 then I was not happy with the clothes. yesterday I decided to exchange few items. I did not have the ackermans plastic so I leave my bag by the door and I went to the lady, she’s dark, she look old enough to be a mom.i tell her that I want exchange few item but they are not in the plastic but in the bag I asked for ackermans plastic, then she said she cannot give me a plastic since I got the plastic the day I bought her response was full of attitude, my hand was on the Gondola she pushed the clothes on the Gondola with Anger, I to remove my hand. Then I went back to the dooR. The light skinned lady told us that we cannot go to the 2-5 department since she was mopping, the floor was still wet, me and my Sister we were waiting for the floor to dry the time was around 17:35. We wait until the floor was dry the start to look for the right sizes, the lady shouted us telling us that the floor was wet. Igot angry and I walked away.
    I am not satisfied with the service I received and I want to return all the items I bought and close the account. I will open a new one to another shop with good service. I can not tolerate such attitudes while I pay.

  33. I want to congratulate the people responsible for opening a shop just for ladies clothing. I happened to stumble upon this special store at Lynbridge shopping centre in Lynwood, Pretoria. It was such a happy and fruitful experience – a WHOLE shop full of beautiful and affordable ladies’clothes. I am in the North of Pretoria and hope that you will follow the Trent. You can just call it ACKERLADIES.

  34. Greetings
    What do you do if a person had an account with you and he/she struggled to pay his/her account and the account was taken to the lawyers, then he/she paid and she/he also received a discount to settle his/her account, but the problem now is the credit is not cleared out from the Credit Bureau, what is the procedure to get rid of this record?

  35. I purchased a cel phone from Ackermans on the 10/09/2018 in Johannesburg. Upon my return to KZN the phone stopped working. I handed the phone in at the Howick Ackermans branch in KZN on the 10/10/2018. I was told it will be repaired within 21 days. After 21 days I went to the branch and was told my phone is still at the repair centre I phoned them today 28/11/2018 and was told it is still at the repair centre. This is absolute ridiculous. the phone was a month old surely it needs to be replaced if the repair centre can not fix it in almost 2 months

  36. Denise Forde Reply

    On Wednesday 21 Nov, I received an in contact alerting me that I had made a R 90.00 purchase at your Mbabane Store. I knew I had not made a purchase at your store. I went to verify with the bank before going to your Mbabane Branch. I spoke to your manager on the same day. She told me she was busy and for me to come back later. When I returned she told me she was still busy.
    I returned the next day Thursday and she told me she was busy and to leave my contact details, which I did and she never bothered calling me back. I went back the next day which was Friday, she said it was Black Friday and she was busy and that she will call me back. I am still waiting and I am very upset. How long can it take for the manager to check in which store the purchase was made in Manzini or Mbabane. I am not leaving this one even if I have to make a loud noise, I will. What happened to feedback, keeping the customer informed if a query has been placed?

  37. I have purchased 2 different tops from Ackermans and wish to make note that you ONLY have tops in ONE colour, per STYLE.

    If you had more colours in the SAME style I would have purchased more tops.

    Your loss

  38. I would like to bring to your attention that your branch at Killarney Mall is supposed to open at 09:30 on a Tuesday. Yesterday, 29 May 2018, I had to knock on the door in order for them to open as they were all standing chatting at the cashiers. When I wanted to pay for what I bought, there was no cashier available to assist me. They were too busy cashing up – is that not supposed to be done before they start in the morning of in the afternoon after they closed? Keep this up and you will close the doors in that mall soon.

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