Contact Maxis Communications: Find below customer service details of Maxis mobiles, including phone, email and address. You can reach the below contact for queries on new Maxis mobile connections, cancellation, internet plans, broadband complaints, 3G or other questions on Maxis services in Malaysia. Besides contact details the page also offers information and links on Maxis products.

Maxis Head Office
Maxis Berhad
Level 18, Menara Maxis
Kuala Lumpur City Centre
50088 Kuala Lumpur
Phone: (6)03 2330 7000

Maxis Customer Service
You can reach the below for general customer support, reporting stolen SIM card or mobile, payment, or other queries
Phone: 1800 82 1123 or 123 (if Maxis customer)
Phone: 6 – 03 7492 2123 (international calls)
Fax: 6 – 03 74922950

Repair Request
Phone: 1800 82 1202 or dial 1202 if Maxis customer

Broadband Support
Phone: 1800 82 2000

View/Pay Bills Online
To pay or view your Maxis bills online click here. Once registered for the e-billing service, bill payments can be made any time of the day. Payments can be made by Visa or MasterCards. Your bills can also be paid through Direct Debit, by phone, via ATM, through mail, through Express Payment kiosks, by cheque and even through SMS.

Locate Maxis Outlets
Click here to locate a Maxis outlet where you can apply for any Maxis service, pay your Maxis bills, upgrade or replace your SIM and much more. Maxis outlets can be found in Subang Jaya, Kuala Lumpur, Klang, Johor Bahru, Ampang Jaya, Ipoh, Shah Alam, Kuching, Petaling Jaya, Kota Kinabalu, Cheras, Kajang and other cities.

Maxis Downloads
To download music, games, wallpapers or ringtones, access Maxis’ online store here

Recharge Prepaid
To recharge prepaid or check new Hotlink plans click here

About Maxis Communications Berhad
maxis-mobilesMaxis was founded by entrepreneur Ananda Krishnan in the year 1993. Today it is a leading mobile service provider in Malaysia. As of 2011, Maxis has over 14 million mobile subscribers.  The company was the first to launch 3G service in 2005 with Maxis3G. It was also the first to bring the BlackBerry and Apple iPhone smart phones in the country. Ranked as one of Malaysia’s top ten companies, Maxis was recognised by Brand Finance as “Fourth Most Valuable Brand in Malaysia” in 2008 and 2009. In 2011, it was ranked as mobile service provider of the year by Forst & Sullivan. Besides being the No 1 in voice and data, Maxis has major market share for postpaid and prepaid. In wireless broadband business, Maxis in fact has more than 17 million users as of 2010. The company employs some 3,200 people and has over 21,000 outlets across the country. Maxis’ brand vision is to “bring advanced communications services to enrich its customers’ lives and businesses”.

Maxis has individual plans for devices such as iPhone, iPad, Android, BlackBerry, Nokia, Windows Phone, Tablets or other phones. For basic lines, customers can find plans such as Value First, Value Plus 50, Value Plus 150, Value Plus 250, Value Plus 500 and Standard Plan. All these plans come with mobile internet functionality such as WAP, GRPS and 3G. Also it has pre-assigned services such as international roaming, caller identification, call waiting and other value added services. For broadband, Maxis has iPad plans, postpaid internet plans and prepaid internet plans. There are also monthly, weekly and daily WiFi plans. Maxis broadband has an extensive coverage across Malaysia.



  1. Arumugam Perumal Reply

    I would like to share my bitter experience with Maxis Service Centre at ÆON Bukit Tinggi Shopping Centre Klang this (1-5-2017) afternoon.

    At this above Centre I upgraded my Sim Card to 4G with a payment of RM10.00 (in which RM5.00 returned to me as top up) in late March 2017

    Today (1-5-2017) I found the above sim card failed (not function) so I took back to the same above Centre for a replacement

    At the Centre one Chinese young guy attended me with sour face. I tried to explain my sim problem but he never try to hear me or my sim problem. So I had to explain to him a few times. Finally he understood. He never even check my phone or sim card. He just asked my mobile number and my name that’s it (may be that is the procedure..!) After checking online he replied me and said no sim card in stock so I have to go to Maxis at Bukit Tinggi One for a replacement.

    But while coming out of the Service Centre I realised something going wrong and I realised this guy is cheating me by telling me sim card out of stock. So very next minute I called the above Centre at 03-33240909 and I asked if Sim Card is out of stock but the girl told me they have enough in stock. So I went to the Service Centre again and this time one girl attended me and replaced my sim card successfully with a payment of RM10.00.

    Now I need clarification reply for my questions below:

    1. Why did the young guy attended me with sour face and why he never tried to understand my sim problem? Why I needed to explain to him a few times before he could understand.

    2. Why did that guy told me sim card out of stock and why he directed me to go to Maxis at Bukit Tinggi One?

    3. Why none of the staff and employees at the above centre wore a name tag?

    4. Why I was asked to pay RM10.00 again for a faulty sim card which I bought late March 2017?

    I am seeking favourable reply A.S.A.P so that I can take further action.

  2. Just would like to say thank you so much to Ms Abigail from Maxis Customer Service for her patient and kind assistance this morning for guiding me in how to pay my bill by using maxis pay.

  3. Dear Maxis,

    I have taken iPhone 7 with port in package which I need to pay monthly RM305, what happen if I don’t pay that the money, will Maxis block my phone? Can I just throw the Maxis sim card and insert prepaid card and use it?

    Please advise :)

  4. Chuah May Lyn Reply

    I have reported to on hold my handphone due to my handphone was stolen a week ago. During this period, will all my SMS and missed call be recorded when I get a replacement SIM card.
    I have not not bought the SIM card because I am waiting for the RM 1 handphone promotion.It is out of stock when I checked with Maxis Center at Ipoh GreenTown and Maxis dealer at Ipoh Parade.They asked to to wait until the stock is coming.
    Can I buy the SIM card first and install on a temporary hand phone ?
    What is the toll free number to call Maxis Center from a non-maxis phone line ?

  5. Dear Maxis Customer Care,

    I am using Hotlink prepaid. I was overseas for past one month and when I tried yesterday, my number has been deactivated and there is No Service on the sim card. Can I reactivate my phone number below? Please reply to my email address as soon as possible, thanks.

  6. Damoderam Makali Reply

    I have received a letter from maxis dated 18th October for my account number 821799020 phone number 0124766507 stating that they want to change the to a new plan ‘New Supplementary Plan 10 starting from 17th November 2016 and I will be charged additional RM 20.00. It was also stated in the letter that if I don’t wish to participate in this plan I have to call before 15th Nov. 2016. Today (28-10-2016) I called one staff at 12.59pm in Maxis by the name of Ms.Amani and informed her that I don’t want this plan since I cannot pay the additional RM 20.00. She informed me that I got no choice whether I want this plan or not it will be executed and I have to accept it and I have to pay the additional RM 20.00. I told her in the letter its clearly mentioned that if I don’t want this plan I have to call before 15th Nov. 2016 and today is only 28-10 2016 and I am informing you now that I don’t want this plan and I cannot pay the additional RM 20.00 she told me cannot I have to accept it whether I like it or not. I think this is not right how can you force something on a customer to accept something when I cannot pay. I wish to inform you that I don’t want this plan. If you still insist than I have to take up the matter with the concerned ministry. Thank you.

  7. Hi,

    Dear sir,

    Good day. I would like to lodge complain about my case on 9th April 2016, I received a message from Maxis regarding internet access package at RM38 when I was in a business trip to China and Hong Kong. I admitted I misunderstood the package was including talk time. On the 4th day my line barred and I immediately made a payment at total Rm600 to re-activate my account. Unfortunately I’ve been told that I still can’t use my line. I went to your customer service at KLCC, I was shocked and frustrated when I’ve been told I had an outstanding bill at RM2590.80, and need to made payment immediately. My credit limit is RM300, Maxis have no right to charge me the exceeded balance. Maxis should inform me via text or call to get my approval for that. I never receive any. Your customer service officer told me there’s no call limit oversea, even 20k. if the case like this why Maxis barred my line? He claimed that system automatically updated. This is not reasonable nor acceptable. I can’t afford to pay so much in a short period. Please provide me an acceptable explanation in your reply and all I need is solution.

  8. Shelina Steve Reply

    Dear Maxis customer care,

    I had a very bad experience with Maxis until I spoke to Gabriel from Maxis customer service, on 20th September 2016 . I was having network problem in my area so I called up Maxis to help me on this and I ask to wave my bill coz I’m not happy with them . After a few times I called no one could give me a good answer or deal …. after a long conversation with Gabriel he helped me on this and manage to help me to wave my bills and gave me more information on How to use Maxis App which I don’t know.

    Thank you so much to Gabriel for his patient and kind help.

    I hope if all the customer care assistance can help their customer like what Gabriel did.

    Thank you

  9. I was shocked when I went to MAXIS centre in KLCC to purchase
    top up tickets. I was informed by your staff that only evouchers will be sold. What happen to the Top up tickets (hard copy) which I am interested to buy in bulk about Rm900/=
    @RM30/-top up. This is cos I travelled oversea or outstation and I can easily scratch the card and top up on the spot.

    If I used the evouchers, the wordings faded and I lost my credits.

    Please bring back the hard copy of TOP UP Hotlinks tickets….

  10. Maxis provides very poor coverage. I paid and I dont get what i should be provided, always lose connection. I had lodge several complains at the maxis dealer centre, they sais maybe due to the sim card too long. Now even after replacing a new sim card. It’s still the same. Then they said maybe my device problem. Then may I know, i share hotspot with a new device but also lose connection. Then the other device also faulty. Maxis only knlws how to suck our money but dont upgrade and give me the promised coverage. I’m very upset.

  11. Ng Kian Hock Reply

    Spoken to 3 customer service agents. Kalai, Prema, Nadia and Jayden. 2 complaint reference numbers given ie C 17812299 and C 17753616. None of these jokers can help. I was informed case closed without knowing the reason why I was charged. I call this plain stupidity. Can you give me your CEO’s email address so that I can ask him what is happening to MAXIS.


    When I reported the constant need for me to top up my MAXIS broadband account month after month, slow internet connectivity and the service disruption on my mobile service, I was assured by the technical support staff that I’ll be given 2MG free for as a one this time offer, I was totally surprised to find that I was charged RM30 for a 30-day usage!!! Having to pay for shoddy service is hitting below the belt!!!! You need to seriously consider customer service recovery here, or else….

  13. Samuel ooi Reply

    After using maxis for over 10yrs,i am tired in maxis data transmitting which has to refresh on the phone all the time to keep it going,is a shame to use maxis as I look at friends which are using UMobile has not facing problems like me,maxis will be losing out for sure if they are still rest on their laurel,wake up maxis

  14. So many bad review about MAXIS customer service here. But what is written here is totally what I am going through for the past following weeks with Maxis. I got really fed up calling their customer service. I am maxis’s customer more than 10 years!!

    I went to maxis center in TTDI, and they advice me to leave a message here and I was told that the top management in maxis will instruct their customer service to call me back. I hope it is not lie.

  15. Loh chan yuang Reply

    I have terminate maxis service since last week. Been calling hotline to ask for refund procedure for the deposit and outstanding balance. Why so hard to reach your company operator. Been waiting for 30min for each call still playing your auto attendant ivr. Please improve your customer service quality

  16. i have been on the Surf more plan where i pay RM 50 for sometime now and the other day when i decided to port out of maxis your people called to say that they are giving me this great deal where there will be an upgrade of my existing 2GB to 5GB with unlimited calls and sms free to any telcos and land line and its contract free for a monthly payment of RM71 Thinking that its a good deal i agreed.Just last week i got a sms from u saying that now i am using 158 One Maxis Plan!!

    I went down to the Maxis office to clarify that i never agreed to the 158 One Maxis Plan where i am being charged RM 158 per month!! They then came back to me to say that they are giving a rebate so my monthly bill will be RM71 for a term of 2yrs. i told them no such thing cos thats not what was told to me its suppose to be contract free. Again they say there will come back to me on that but today(19th April)i got a sms saying my bill of RM847 is overdue!!In the first place i always pay me bills on time and in the second place why that ridiculous amount??At the end they gave me a waiver and after paying i found out that they have barred my line even though its no fault of mine!! Can someone explain to me what the heck is going on. Maxis is being bloody unethical conning their customers this way by telling them one thing and doing another!! Shame on you!!

  17. sharon pedley Reply

    Hi, My name is Sharon and have been a maxis customer for a very long time. Lately i am having problems with the services. As I am writing you now, I am unable to make or receive calls, it shows Mobile network unavailable. But after a while I will get an sms that I have 5 to 8 missed calls. Even the sms sent and received, it’s sometimes a day late. pls advise

  18. Snail Pace Maxis Broadband Reply

    Your customer service representatives seem to try to beat around the bush regarding your slow broadband service. They acknowledge that there was slow broadband service in September 2015, but refuse any form of compensation, despite a clear breach of contract.
    Since you breached the contract, I should be free to leave Maxis without any penalty, sure you agree?
    So stop playing around and sort your network issues!


    REF : Account Number : 1359562202

    To the Customer Service Manager,
    Dear Sir/Madam,
    I write to you with great dismay regarding my horrible experience with Maxis.
    Your records show that I have been a loyal customer of Maxis for over 3 years. I had always paid my bills on time and things seemed fine. However, after comparing the services and recommendations from family and friends I had decided to terminate my Maxis line and subscribe to a different telco company that is cheaper and gives me a much better value for my money.
    Knowing this, I approached Maxis over the phone and had seeked advice from your staff on the next course of action required to terminate my line permanently. The Customer Service operator advised me that I will need to settle whatever outstanding bills before they can terminate the services. So, I visited the nearest Maxis Centre and they calculated all of the amount that I owe and told me the sum. (somewhere around RM350+). I paid all of the amount and had again clarified with Maxis that the amount paid is ALL that I owe to Maxis and nothing more. With that, I was satisfied and no further explanation was given to me about this account. I even provided my alternative contact number to Maxis as reference.
    Several months later I received an email from Maxis stating that I owe them RM74.90 and few months after that I got more emails but this time to an outstanding amount of RM1,074.90.
    Then I started to receive phone calls EVERY DAY from TGS &Partners that kept reminding me about this so called amount that I owe Maxis.
    Now what I am really upset about is, why is this company calling me EVERY DAY and chasing me for an amount I never knew about or am accountable for? How can Maxis continue to charge me even after I had previously clarified with Maxis that I have settled ALL outstanding payments?
    From the advice of XYZ co, I had to contact Maxis to clarify this.
    The explanation from Maxis is a PATHETIC one. Reason being that I was on some kind of data plan and had terminated the line before the two-year “contract” of the plan. What “plan” was this? It was an INTERNET data plan that I had signed up for to increase my data plan to 3G per month. When I signed up for this data plan I was not made aware of such policy by Maxis, neither is there any form that I was required to sign to state that if I were to void this so called “contract” then you will be liable to a RM1000 fine/fee. From what I understand, I am already a Maxis customer. I am already chained up to pay RM150 monthly as a Maxis customer, which is a SERIOUS RIP OFF! Since when is there a contract within a contract? If there is such a contract then SHOW ME the form I signed to ‘agree’ to this. I want PROOF that you make ALL your customers aware of this ‘disclaimer’ of RM1000. I can verify that there is NO SUCH DOCUMENTATION given to me physically or even being informed ‘verbally’. Do some homework and refer to my phone calls to your call centres.
    In fact based on my knowledge, If anybody was to purchase a phone with Maxis (example iPhone 6) then you will have to sign a two year contract. I was NEVER made aware that this applies to DATA PLANS. If I had been made aware, don’t you think that as a smart consumer I would have to forcibly continue my subscription with Maxis until the contract period is over? NO Normal person would want to PURPOSELY be in DEBT. Use your BRAINS and THINK about it. I don’t care what silly notes your useless Customer Service people wrote in the system because up til today NO ONE followed up on my case. All Maxis did is to insist that they are right, and I am in the wrong. Excuse me, Customer Service RULE 101 : CUSTOMER IS ALWAYS RIGHT!
    Out of curiosity, I asked a friend (current Maxis customer) to ‘test’ your services. She called Maxis and asked them to put her on an internet plan of 100MB. One week later she called Maxis to cancel this internet plan. Immediately, Maxis cancelled her Internet plan. She also asked if she will be charged a penalty and Maxis said NO. A month later and her bill DID NOT SHOW the amount for that plan NEITHER was there a penalty charge. Tell me why, is it because she didn’t subscribe to a 3G data plan so she wont be penalized? Or that the 100MB plan is not some contract? Don’t try to cook lame excuses, ok. Therefore, this just goes to show that Maxis services are BIASED and CORRUPTED. It seems that Maxis only ‘chooses’ who they want to penalize or not.
    I am extremely ANGRY about this entire issue because I get calls EVERY DAY (from 03-40476688) to chase me about this payment. Recently I even received a letter threatening to take me to court if I don’t pay the sum of RM1074.90. I have been made a VICTIM by Maxis and find this act UNLAWFUL, CRUEL, BIASED and OPPRESSIVE. Maxis is acting like a GANGSTER by hiring some “Ah-Long” law firm to keep chasing me on a daily basis as though I am some sort of criminal. How dare you do this to a vulnerable unknowing customer, what more towards a LOYAL customer? Can you look at my records and SEE how much I have been paying Maxis all these 3 years? The total is MORE THAN RM5000+. That’s how much RICHER I made Maxis, paying for some service that I never fully utilized! To top it off, feed a customer MISINFORMATION only to DECEIVE someone even further! Clearly this is the modus operandi of Maxis towards their customers who wish to terminate their Accounts. I want to make it CLEAR that I DO NOT OWE MAXIS ANY MONEY ANYMORE! My ties with Maxis is FINISHED, I NEVER WANT TO HAVE ANYTHING TO DO WITH MAXIS!!!!!!
    I want this letter to be acknowledged and replied and to REVOKE your FALSE claims towards an innocent ex-customer. I demand an APOLOGY & I am also sending a copy of this email to Consumer Forum Malaysia (as found on your website link ( Surely there must be a reason why you do this – its pretty clear that you have done this to MANY customers because MAXIS doesn’t want to claim any responsibility from a complaining customer – which is really, THE TRICK OF THE DEVIL – MAXIS. If I receive anymore phone calls from TGS & Partners to chase me on behalf of Maxis, I will proceed with further action to lodge a police report and will seek legal advice – which will be held accountable by Maxis.
    A distraught customer

  20. Craig McEntyre Reply

    Was a customer for 13 years when I lived in KL. I have lost my phone and would like a copy of the calls and texts I did during 2000 to 2010. Many thanks Craig

  21. Dabsolution Reply

    I would like to complain regarding Umeet department. The service is very slow. When we requested to search the Unity number, they took long to reply to our request. Customers keep chasing us every single day. What should we do? We will lose our customers if this continues. Kindly help. Kindly make sure they do heir job.


  22. Dear sirs,
    I would like to submit an official complaint regarding my deposit of Rm 100 since my calls to the operator did not help much and caused me a lot of money when they keep me on hold for too long. My case ref no is 14574055. I have been waiting since December 2013 for my deposit to be returned to me. Why is there no follow up or any calls to me regarding this problem? We can’t be calling all the time just to get back the money which is rightfully mine. If I keep calling I need to spend more than the deposit.

  23. Dear Maxis Customer “Care
    I’m a loyal maxis customer for more than 6 years. Recently maxis overcharged me a lot for last few months.Total bill RM500 ONLY INTERNETT,BUT I DINT USE THE LINE. I called 123 customer service four times for this matter already, the first rep said he acknowledge the problem and he will call me back the next day to fix the problem and offer a waiver. He did not call me back. So after a few more days i called 123 again and a guy said he will send an email to alert the previous rep to call me back and fix the problem. Today 16-01-2014 i called 123 again and the third time, another officer receives phone and puts me on hold. After a long hold, my call was disconnected. . Very poor customer service by the company.

  24. Ahbas Katin Reply

    Dear Sir,

    Please be informed that recently my hand phone was stolen during one of my outings with my family. Unfortunately, the thief immediately removed my SIM card and I was unable to contact my hand phone any longer.

    I am writing to request from your good self and to all parties concerned to extend your full support and cooperation in blocking all calls/messages/GPS or whatever of any sort to this particular hand phone from ever being used.

    My lost hand phone IMEI No. 3588 1004 1933 250. It’s kinda hard to attach a copy of my purchase receipt for evidence on the ownership of this hand phone but I will be more than glad to furnish this if you require.

    Your kind attention and full cooperation/support in this matter is highly sought. Thanking you in advance.

    Ahbas Katin

  25. Mohamed Mustapha Reply

    Ref: Calvin Lo. I refer to the said mentioned name – Calvin Lo, who has assisted me satisfactorily in solving my query and problem. I would like to extend my heart full thanks for his assistance.
    Thank you – Mohamed Mustapha.

  26. Revelyn Tan Reply

    I’m a loyal maxis customer for more than 10 years. Recently maxis overcharged me a lot for last few months. I called 123 customer service four times for this matter already, the first rep said he acknowledge the problem and he will call me back the next day to fix the problem and offer a waiver. He did not call me back. So after a few more days i called 123 again and a guy said he will send an email to alert the previous rep to call me back and fix the problem. Today 3-01-2013 i called 123 again and the third time, another officer receives phone and puts me on hold. After a long hold, my call was disconnected. Who should I call to help? My case number is C12420660. I am tired now. Very poor customer service by the company.

  27. My account number 1224958999 . I launched a complaint and its still pending.
    I’m looking for Maxis email address and I couldn’t find any. Even I cant send the complaint via
    Maxis Website. There was an error message.

    I want to write an official complaint. Pls provide me the email address of Maxis or any Officer in charge.

  28. I refer to case C11681954-

    On 13/08, my mobile has deducted RM540 from my prepaid account. As i have a valid monthly data plan, my case was rectified as technical fault for GPRS billing in which i received a text that my case has been resolved on 16/08 and my money will be refunded ASAP.

    On 17/08 i receive a text that RM5.40 was credited to my account.

    Refer case C11703570-
    The matter was again taken for refunding RM5.40 instead of RM540 to my account. Both cases was brought to Tmn Segar Maxis branch.

    To date, I have made more than 30 calls to customer service centre and visited tmn Segar branch thrice.
    But no action has been taken and the answer was ‘your money will be refunded by today’ on each time i call for the past 3days.

    This isn’t right for a customer orientated company.

  29. From last 2 days am unable to send MMS, plus a friend’s phone is having a problem. Since 2 weeks it says SIM card registration failed. We have contacted the outlet, but have got no help. Has the number been disconnected by your company?

  30. my case is just the tip of the ice berg …its all over the place

  31. Maxis is renting my land for rm3 k per month but i have to pay your middle man rm800 per month , i hope your CEO see this ….why is there corruption everywhere ???

  32. hi,can i ask if my iphone still under contract can i change my phone number at maxis n recontinue my contract with my new number?

  33. Roslina Mohd Sah Reply

    I notice Maxis has overcharged me. Surprisingly, Maxis doesn’t provide the itemised details together with the monthly statement unless it’s requested by the account holder. However, RM5 will be charged per request. The recurring extra charges of RM5.00 for the itemised usage details equivalent to RM60 per year. As customers, we deserve rights to know what Maxis charges us for. The details statement shouldn’t be charged to customers since the customers can view their statement via website/online.

  34. Dear maxis!

    Why is there constantly no line around K.L? i am living near Ampang Point~ almost 1.5 km away from the Menara Maxis~

    I feel that Maxis has been change to a unreliable service~

    2) Your Service is so bad yet you change people with expensive bill~

    Now i would like a answer and respond from you guys before your reputation as World best line drop to the pile of dirt~

  35. I used internet HOTticket for may be about one half a second and Ding! a SMS tells me the ticket is run out of quota. that sucks, i pay for nothing. it does happen.”it seems, i paid Rm20 for one and half second online, not a 1.5g data as promised. !!!curse you MAXIS!!!

  36. Recently made a deposit to my mobile account but the amount did not reflect. I also complained with the bank. Bank says the money has been taken. Dint expect this to happen.

  37. Dear Maxis Customer Care,
    On the 16/09/11, I paid RM25 to get a new SIM card and convert my number to Prepaid plan. At the same time, I’ve been requested to settle the outstanding of RM64.00 by the officer at Maxis Centre, before they can provide me the new SIM card. But I still receive the bill (ref : 266477718) from Maxis and ask me to settle the outstanding at RM26.45. I called the customer service careline 1300 82 0120 to seek the assitant but was told by the operator I need go to Maxis Centre to make a complaint.

    Maxis is a leading mobile service provider in Malaysia, I would like to express my dissatisfaction for the service experienced by me.

    1) Why Maxis can allow the same number with 2 plan which is Post Paid and Prepaid?
    2) Maxis can allow the number change from Prepaid plan to Post Paid plan without request any change on the SIM card, no fees, no walk in to Maxis Centre as mentioned the conversation been recorded

  38. Mah Chin Gim Reply

    From: Mah Chin Gim

    Dear Maxis Customer “Care”

    When I signed up for the supplementary card, I am signing up for RM10 commitment plan but now was charged with RM10 access fees plan. I did not realize that the Sep’2011 bill also stated as “Access Fees”.
    I want to lodged an official complaint for being “cheated” by Maxis Services Staff at Pavilion.
    Last Month (Sep 2011), I have converted a prepaid line to my supplementary line (post-paid) via a RM10/- call plan.
    We have double and triple confirmation from the sales team at the pavilion (KL) that the RM10 is not an access fees. It is supposed to be a minimum charge of RM10/- for usage.
    But last mth statement, I have the rebate for all the call plan amounting to RM92++. This month, I only have a total rebate of RM80/- excluding the rebate RM10 for the RM10 call plan.
    I called your service center just now (123) and was told that the RM10.00 call plan is supposed to be an access fees plan. All utilization and call charges will be add-on to this RM10…
    So, am I being CHEATED now? A RM10.00 call plan i.e. a minimum call plan / call charges of RM10 became RM10 access fees + call charges ???
    What type of reliability is Maxis having?

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