Contact Jet Airways – Find below customer care details of Jet Airways, including phone and email. You can reach the below contacts for queries on Jet Airways reservation, ticket changes, baggage queries, flight schedule or status, refund/cancellation or other complaints. Besides contact details the page also offers information on Jet Airways and the services.

Head Office
Jet Airways (India) Ltd
Siroya Centre,
Sahar Airport Road,
Andheri (East), Mumbai 400099
Phone: +91-22-6121 1000

Customer Service
Phone: +91 (city code) 3989 3333
Phone: 1-877-UFLYJET (US)
Phone: 1-877-835-9538 (US)
Phone: 0808-101-1199 (UK)

Other Contacts
Phone: 08039243333 (JetPrivilege)
Email: [email protected] (JetPrivilege)
Email: [email protected] (baggage concerns)
Email: [email protected] (cargo)

About Jet Airways
Jet Airways is a leading Indian airline founded in 1992 and operating from its hubs at Chhatrapati Shivaji International Airport, Indira Gandhi International Airport and Kempegowda International Airport. Founded by Naresh Goyal, the airlines has its headquarters at Mumbai, India. The airline operates a fleet of 120 aircraft, connecting to 64 destinations. Additionally, it has codeshare agreements with 32 airlines that include Etihad, Air Canada, Alitalia, Malaysia Airlines, Air France, Delta, Qantas, ANA, Jetstar, Emirates, Virgin Atlantic, KLM, Garuda Indonesia and Korean Air. In 2017. Jet Airways posted departures of close to 226,000. The airline’s frequent flier programme is named JetPrivilege.

Fliers can search and book flights directly on the Jet Airways website. You can also do same through the official smartphone app. If you have an existing reservation, you can login online to view your reservation or make changes to same. Additionally, you can get information of flight schedule and flight status on the website. Have a busy schedule? Skip the queues and do web check-in or mobile check-in. Web check-in can be done between 48 hours and 12 hours prior to departure. You can reserve your preferred seat and print your boarding pass.

Jet Airways’ operates flights to a number of destinations across Australia, Bangladesh, Canada, Germany, Hong Kong, India, Italy, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Turkey, UK, Vietnam, Belgium, China, Denmark, France, Greece, Hungary, Indonesia, Ireland, Japan, Kenya, Kuwait, Nepal, Nigeria, Oman, Qatar, Saudi Arabia, South Africa, Spain, Sweden, Thailand, UAE and the United States. Within India, the airline connects Ahmedabad, Amritsar, Bengaluru, Bhopal, Chandigarh, Chennai, Coimbatore, Delhi, Goa, Guwahati, Hyderabad, Jaipur, Kochi, Kolkata, Kozhikode, Leh, Lucknow, Madurai, Mangalore, Mumbai, Patna, Port Blair, Pune, Srinagar, Trivandrum, Udaipur, Varanasi and Vishakhapatnam.

Besides flights, Jet Airways allows booking of hotels and tour packages. There is an Offers section giving some of the top discounts on flights and holidays. Coming to baggage, on most flights Jet Airways allows international fliers to carry 7kg carry on and 30kg checkin in baggage for Economy class. Note that the baggage restrictions vary for business class/First Class/Premiere passengers. There is a baggage allowance calculator on the website that allows passengers to calculate restrictions by origin, destination and cabin class. Excess baggage can be booked online or purchased at the airport.

Are you a frequent flier? Register for the JetPrivilege loyalty programme to enjoy a number of benefits. The programme comes with a number of tiers – Blue, Blue Plus, Silver, Gold and Platinum. Members can earn and redeem points on all flights. Other benefits include lounge access, priority boarding, dedicated check-in and extra baggage allowance. Points can be redeemed for new flights, upgrades or shopping with Jet Airways partners.

Jet Airways has experienced and trained staff at airports and regional offices to deal with customer complaints. For changes on the reservation or new booking, you can reach the customer service via phone or by visiting nearest office. For lost baggage, you can reach the airline’s helpdesk at the airport or fill up the lost baggage claim form to have it tracked. You can further escalate it with the airline’s management or communicate same through their official Facebook or Twitter handles. The customer service personnel works round the clock to assist fliers with reservation, check-in, lost baggage, lounge access, insurance, tours/hotels, immigration/visa-related concerns, inflight dining or related concerns.

This article has 73 comments


    FLIGHT 9W 235 FROM AMS on May 29 – Never Ending Wait & Inhumane Treatment by your staff.
    The absolute worst nightmare I had in your flight service. I departed Houston on Monday May 28 and am currently scheduled to arrive in Bangalore on May 31st. 4 DAYS!!!!
    Original flight 9W 235 from AMS cancelled and was made to wait in the airport for over 12 hours with absolutely the most rudest gate agents. Me being an asthma patient had suffered multiple attacks. Was stuck with no water/food for over 6 hours and in unhealthy and totally inhumane treatment by your staff. I am still waiting for my flight to be rebooked which I am being told now will be via Mumbai with a 6 Hr Lay over and then to Bangalore.
    What was supposed to be a 1 stop and 25 Hr Journey has turned into a 2 stop and well over 72 hours of nightmare with the most unprofessional airline in the world and the rudest staff.

    I am escalating this porblem to the highest authority I can and I demand a full refund of my fare!!!!

    You guys need to get your act together.

    I literally died from asthma attack from walking back and forth for 12 hours in an unknown airport with 0 support from your staff…!!!!!

  2. G.Murugu Venkataraman Reply

    While serving dinner on board ,empty tea cups are served with all necessary ingredients except hot water.
    How can one keep possession of the cup and related stuff and wait for hot water that comes more than half an hour late.
    Request customer service to look into.

  3. Raj Rani Reply


    Good morning
    Please take this email as the formal complaint regarding my mother’s ticket booking PNR number HIEDPH (Raj Rani)

    My name is Chander Kaushik. I booked the ticket for her through and during booking they promised me 2 luggage are allowed but in reality on the ticket it was only 1 luggage mentioned. I clearly understand it is not Jet airways fault.
    Now coming to the main issue. I am based in UK and work with the Accor hotels. Currently I am working as the General Manager at Ibis London Heathrow. Upon realising about having only one luggage on my mother’s itinerary I made contact with Jet airways on 18th May to add two more additional luggage on my mother’s ticket. We are expecting baby next week so because of this my mother has lot of stuff to bring.
    My mother do not speak English and do not believe in Plastic money. She has several medical issues like BP, Diabetes and Herat issue. That is why I wanted to make sure her journey to be hassle free and relaxed. So when I contact Jet airways on 18th through PREMIUM NUMBER which cost me very high rate. I was told call after 2 hour and we have the issue with payment gateway. Which I understood. I made the call again and was told please call tomorrow as it will take some time. So I started making contact with Jet airways on 19th but no success either. On 20th I made at least 20 phone calls (on some I was on hold for more than 20-30 minutes, please check call records) and spoke to at least 4 supervisors. I didn’t get any outcome apart of reassurance. Some of supervisors even ensure me call back with some solution. Abdul and Vikrant to name few. I waited but no one called. So I contact again. On this time it was mentioned to me that on 21st as per London time you will get the call at 4.30am. I told them no issue but please call and provide me the solution. This is really shameful for Jet airways not be able to fix the problem for three days,

    Off course I didn’t receive any phone call. So I made the call again been on hold for 24 minutes before able to speak with Ramya. Initially she mention to me that system is down. Then I explained her to look into notes and please than speak with me. After her research she told me yes we tried calling you but didn’t get any response. Which is not true at all as I did not have any missed call and I was awake because I put the alarm in my phone.
    In meanwhile my mother was reaching to the airport and she didn’t have any clue about anything because I didn’t want her to get stress. I requested Ramya to call Delhi desk and speak with them to find some solution. She tried calling them but no one answer the phone there.
    I gave my mother’s number to Ramya and asked her to speak with my mother and may be she can give phone to the agent at desk. Which agent (Neha) denied. Her behaviour towards my mother was very rude and she clearly told her I will not speak with anyone. If you want your luggage to board than you pay. My mother explained her I do not know anything but please speak with my son but she refused as well.
    In meanwhile Ramya somehow managed to get the payment from me and process the procedure to check in luggage. I must say Ramya did try her best and genuinely helped me.

    Overall I have been three days on the phone, calling on premier number which surely cost me more than £100. Stress and the amount of time I have spent is on the top. I need to know the following
    1. Why jet airways cannot fix technical gig in three days.
    2. If they commit to call back someone why they do not follow
    3. Why team at desk do not go for guest service skills course and why do not have manners to speak with elder people.
    At any point I have not been at fault as I never said I do not want to pay. But this all has caused my self lot of money and stress for no reason. I would like someone to come back to me otherwise I will contact people further.


  4. sakhi engineers pvtl. ltd Reply

    I am under treatment of Baba Ramdev of Patanjali at Haridwar. So I have to go to Haridwar every 2 months and Dehradun is the nearest airport to go to Haridwar.

    I am a Jet Privilege member holding gold card no. 376935564721002 & Air India Flying Returns Member.

    Due to my sickness, someone has to accompany me and most of the time, my brother in law Mr. Arjan Motwani accompanies me

    My appointment with Patanjali was fixed for 7th Dec’2017. I had to reach latest by 6th Dec evening at Dehradun on way to Haridwar. I had 2 options to go to Dehradun:-

    a. Jet airways

    b. Air India

    I gave preference to Jet Airways but unfortunately, I had a very very bitter experience. It was a total torture and big financial loss for me.

    My and my brother-in-law’s ticket was booked as under:-

    6th Dec MUMBAI- NEW DELHI 9W351 Dep – 13:00

    6th DEC NEW DELHI-DEHRADUN 9W2652 Dep 16:15


    Booking Air India ticket was an advantage as Air India flight was also leaving at 13.00 pm from Mum – Delhi but the advantage was it had 2 connecting flights from Delhi to Dehradun in the evening once I reach Delhi.

    On the day of travel, i.e. 6th Dec, I received a call from Jet Airways that I should proceed to airport immediately and ensure that I am at airport by 11.50 am for a flight departing at around 12.20 pm from Mumbai – Delhi [Jet airways] because flight no. 9W351 was delayed.

    I reached airport at 11.50 am and at the counter, Jet staff informed me that it may take time to switch over the change of flight. Everybody was talking to each other but no action taken. Finally they informed me that Jet airways flight is closed.

    I was then asked to come over to Air India counter. Air India flight departing at 1 pm was available. Air India was very courteous. They were ready to issue boarding card, but asked Jet airways to give some 10 digit number which jet staff could not give in 3 attempts and wasted almost 40 minutes. After wasting time, they informed me that Air India flight is also closed.

    The next step was Jet airways told us to travel by same flight 9W351 as it is departing around 14.00 pm [2 pm] and for connecting flight, they asked me to buy Air India ticket from Delhi-Dehradun and jet will give full refund of Delhi to Dehradun flight booked earlier.

    With the boarding card I reached the gate of flight no. 9W351 departing at 2 pm. First 15 minutes, Jet was trying to go round and round and not coming up with the facts. Finally a gentleman of Jet looking at me, worried and exhausted informed me that no pilot is available and the flight will not depart before 3.30 pm. Factually also, the flight departed around 4 pm.

    Under such circumstances, I had to cancel air India tickets from Delhi to Dehradun, lost full money, came back from the security and looked for a help of Jet airways. Same staff did not have any courtesy to resolve the issue. I insisted that if a senior manager does not meet me, I will not leave the airport.

    They made me to wait for half an hour and informed that they have arranged manager from the arrival for a meeting with me. After 15 min, the manager came and told me that I can leave tomorrow by jet airways direct flight in the morning to Dehradun on 7th and come back on 8th from Dehradun to Mumbai for which I was forced to buy new tickets.

    I was fully exhausted. I had not taken any meals. I even informed Jet staff that I am a diabetic patient. I requested jet if I can have something to eat for which I will pay. But jet staff informed that it may take time. I told them if I go tomorrow, the only worry is whether the doctor will be available as the appointment was for 9 am morning on 7th and I would have reached Dehradun at 1 pm and at Patanjali at 3 pm. I had no other alternate, but to accept this proposal.

    I had to take a chance. I took the chance and requested Jet to issue tickets for a direct flight for 7th morning Mumbai – Dehradun and return from Dehradun – Mumbai. I reach Dehradun at 1 pm and finally at Haridwar-Patanjali at 3 pm. Unfortunately, by the time I reached Patanjali, doctor had left and I was informed he will not be available for next 4 days. So it was of no use to stay there. I purchased new flight tickets of 7th Dehradun to Mumbai and was forced to cancel Jet flight of 8th.

    I bought new tickets of Air India from Dehradun to Delhi and Delhi to Mumbai as the flight was leaving Dehradun at 7 pm in the evening. So myself and my brother in law returned back on 7th night itself by Air India.

    Before I register my claims and further action, I will like Jet to respond:-

    1. Is this the way jet airways deal with their passengers?

    2. If Jet airways knew that the pilot is not available, why was Jet staff fooling around with me with wrong information?

    3. I have spent huge money for cancelation.

    4. I have been tortured and the same has affected my health considerably.

    I will appreciate if Jet could respond immediately for further action.

  5. Dinesh Chand Gupta Reply

    Refund of ticket no. 5892123188874 via refund no. 5890492588673
    We had applied for refund for the above mentioned ticket and refund slip was issued as mentioned in subject.

    We were told that the refund will come to the same visa card(ending with 6057) used for payment but we never received the money.

    I have attached the copy of refund paper given to us.

    Please let us know the status/reason for non-receipt of this refund.

  6. Rajesh K Salins Reply

    Dear Sir

    It is indeed a pity to have approached you toward an very shocking incident that has occurred on the 25th of September at your Mumbai departure gate; in my so many years of travel in Jet Airways, just to place on records Iam a Platinum flyer with your airlines and my no is 9W 108917620.

    To make a the long story very brief, my family and I were travelling to Mangalore on 9W 447 on 25th of September 2017, and we were asked to board to the aircraft from gate 45B. We did so in time and were asked to be in the bus, this bus was full and no place to sit, hence without options we had to stand. Here I would like to bring to your kind attention that we waited patiently for good 15 minutes, since the bus was packed, couple of the passengers including me went out to speak to the ground staff to request them to release the bus, as we have been waiting too long.

    One of the passengers and myself make a request that we have been waiting so long, and it was told to us that 2 more passengers had to be on the plane. We then requested that, we have been in the bus far too long with children, the 2 passengers because they are late you cannot keep us holding.

    As much as we said this, one of your Jet Airways ground staff name given to me is Mr. Ishant (With full uniform wearing spectacles, fair complexion, and coat with no name tag on the jacket) said we should not be telling him what to do and started to get furious with us, making gestures and saying that “I WILL OFF LOAD YOU” . My question to you is that, have we made a wrong request? Have we to deserve this kind of treatment for flying your airline? have I become a Platinum member just like that ?.

    Please note even the other Jet Airways staff started to apologies on his behalf including the on duty policeman. Honestly for the 1st time I felt humiliated and more so he didn’t even apologise for his rude action.

    My conclusion is; you have worked hard to make the airline where it stands, but if your grooming team dose not teach how your staff to behave, this is where you will loose good customers. Gone are the days when there were limited airlines to fly to destination, but such actions is something which remains in our hearts for a very long time. His picture of rudeness is to his passengers is something that will be hard to erase. Iam sure you will go the depth of this matter.

  7. Ramachandra Rao Reply

    I had made a booking from Dammam(KSA) To Ahmedabad in Jet Airways site as a guest and I got my ticket too. But unfortunately I had deleted the mail which is having PNR number. Can you suggest me how get my PNR number.

  8. saurav purkayastha Reply

    Luggage offloaded at Dehradun Airport today( 04Jun 17)due to payload issues. landed at New Delhi at 1430 Hrs. Promised delivery by 1900hrs. Its 2200 hrs now and my house keys are in the luggage and I am stranded outside. How do I get my luggage ? Where do I stay tonight? Not being allowed to speak with Airport Manager. Is this a fit case for consumer courts to decide ?

  9. vinu agrawal Reply


    I would like to share my experience with you of this specific trip I made from New Delhi to Kathmandu on 23/05/2017.

    I was making this travel to Kathmandu with my 2 months old son. Till check in every process seemed to be perfect and all on track. The ground staff was friendly and supportive but to my surprise when I boarded the flight my view for your airlines changed completely.

    I had made a reservation for the 1st row and was allotted the aisle seat, since I had my baby with me I requested and changed my seat with the person on the window side.

    Due to particular requirements of my child I was carrying his hand bag and couldn’t keep it in the upper baggage storage while being seated. After everything settled I was confronted by the aircraft crew “VIBHA” who asked me to put my luggage on the upper storage compartment . I requested her to kindly help me with this since I have a baby in my hand and it will be very difficult for me to move.
    To my surprise she replied and I quote it in her exact words ” I AM SORRY I CANNOT DO IT I AM NOT ALLOWED TO HELP PASSENGERS WITH THEIR LUGGAGE. THIS MUCH YOU HAVE TO DO YOURSELF.” This sentence also came with a very rude gesture and with a high pitch in her voice.
    When she spoke rudely I got furious and asked her to call for the cabin crew incharge to confront the situation, to which also she refused and walked off.
    Later she came back and without even apologising and with the same arrogance on her face, she begins to address the passenger sitting next to me, informing her the cautions to be taken while traveling with a young child. Please note the lady next to me was not even traveling with a child. That message was meant for me but due to her arrogance and ego she refused to speak to me at all and ignored me completely and walked off after she addressed the women sitting next to me about what cautions and safety tips needs to be taken while traveling with a baby, who was not traveling with a baby in the first place. A fellow passenger with whom I had exchanged my seat helped me with the luggage and kept it in the upper compartment as “VIBHA” was still arrogant with her statement that she’s not allowed to help passengers with hand baggage.
    Please note this all happened before the flight had taken off and all your crew were aware that I am traveling with a two months old baby and will require assistance and no one came up to help me or explain this arrogant women anything.
    After take off VIBHA and other crew moved around and served the meals and drinks that is offered to the passengers. “VIBHA” started from my row but she didn’t offer me anything , she offered the lady next to me and just ignored me completely and moved on to other passengers and this ignorant attitude went on for the whole journey. I had to call for anything twice to get it and there was no one present to listen to my problem. I was totally ignored and refused of any assistance and support my entire journey. Every aircraft has a baby support slab in one of the washroom where we can manage all baby works (cleaning, etc) and usually all airlines inform the passenger about the same since its only available in 1 bathroom but I was neither informed nor even once enquired the entire journey if I need any help or any assistance. Airline crew do it out of curtesy even if it’s not in their to do manual if they see a women traveling with an infant but here I felt the crew was trying to make me realise that I have made the biggest mistake of my life by selecting this journey by your airlines.

    I want to ask your airlines IS THIS HOW WE BEHAVE WITH PASSENGERS ??? And I am not asking this question for only a women travelling with a child. This question is applicable for every passenger that has booked and planned their travel with you !

    I am sure it’s clear to you that this incident is of an international flight and I am shocked to see if this is how the crew is in international flight, I wonder how they behave or treat the passengers in domestic flight. I AM SURE THEY MUST BE DOING WONDERS !!

    A women sitting with 2 months old child in her hand and you are asking her to stand up and put your own luggage in the above storage and commenting that you can do this your self we can’t help you ? I guess it’s the most inhuman behaviour and attitude I have experienced in my entire life. It’s the most unprofessional and unethical behaviour made by an aircraft crew in my entire span of travel till date. I have not seen such behaviour ever.


    I happen to travel a lot since my father’s house is in Kathmandu and my husband is from New Delhi and I have travelled when I was pregnant and after I have had my baby boy by other airlines and to your surprise I would like to inform you that in other airlines as soon as they come to know that a pregnant women or a women with an infant is on board they start supporting you and guiding you before you board the flight and support you till you have landed your destination safely. YES IT IS TRUE AND I EXPERIENCE THIS EVERY TIME I TRAVEL WITH INDIGO AIRLINES. Either it’s domestic or international they r always friendly and there for their passengers either it’s on board flight or off board.

    I always thought since jet airways is very old and very reputable airlines, they will definitely be supportive and helpful to me like the other airlines. since am travelling with my baby boy and I am sure you are aware that traveling with 2 month old requires a lot of caring and attention for the child.

    This travel has changed my perspective for jet airways.

    I would also like to inform you that when I shared this experience with another friend of mine her statement was and I quote ” THEY ARE LIKE THIS ONLY, THEY DON’T CARE MUCH ABOUT HOW YOU TRAVEL OR WHAT TROUBLE YOU HAVE”.

    I guess I don’t need to say any more but only this, BIG DISAPPOINTMENT !!!

  10. GN CHAITANYA Reply

    Toady 20.04.2017, few hours ago i came (PNR-BYFLRI & FFE 144921280) in
    Jet airways ATR 9W 2401 from Bengaluru to Mangalore (IXE) and flight
    was landed very harshly at Mangalore Airport at around 20.40Hrs. All
    passengers experienced such a terrific / rash touching of wheels on
    the ground without in-time landing of nose wheel, resulting in almost
    disaster situation in TABLE TOP airport of Mangalore which was having
    short runway. After few seconds, Craft came to control in a
    Runway….. Thank GOD for showing mercy on Guests……
    The Craft was landed before the scheduled arrival time as per the
    announcement of cabin supervisor and weather at IXE was very clear.
    Being a platinum member of Jet Privilege performing journey from past
    8-10 years, it was first of its kind rash landing experienced by me in
    Jet Airways.
    Please look in to the matter as the SAFETY of the PASSENGERS should be
    the at most concern and Extreme Care & Caution should be taken during
    landing at TABLE TOP AIRPORT – Mangalore, Karnataka.

    Thanking you,

  11. Sneeden Reply

    I was supposed to travel by the 9W 762 (06:10 am) flight from Mumbai to Delhi on the 5th April 2017, when I was not allowed to board the flight even though I had reached the check in counter by 05:20 am, having done an online checked in and having my mobile boarding pass (seat number was 29F) & no check in luggage the supervisor or manager at the Jet airways check in counter Mr Anil Singh refused to let me board saying check in has been shut. I showed him my mobile boarding pass explaining that I was already checked in and was unable to print the hard copy of the boarding pass through the kiosk machine (I have attached copies of my boarding pass). He told me to get a hard copy of the boarding pass only then will he allow me to board the flight. He did not give me a print of the boarding pass nor was I able to get it at the kiosk machine. By the time 10 – 15 minutes had passed explaining to him the situation after which he said its not possible and you are late. I was travelling to Delhi for an exam which I have now missed & which will have a negative impact on my career all because of Jet Airways staff. What is the use of having done an online checked In and having a mobile boarding pass. As far as I am aware the staff at the check in counter is supposed to provide me with a hard copy of the boarding pass, which did not happen in my case. Jet Airways staff doesn’t seem to know the terms and conditions of their company & how to treat their customers. I request you to please look into the matter and I would like a refund of my ticket as it was because of Jet Airways staff that I was not allowed to board the flight and missed it.
    Sneeden Dmello


    While booking through IXIGO On 14 dec 2016 due some error I could not get my ticket for my mail address but got massage to my phone number about my flight from TRV to BLR on 15-12-2016 ,PNR no.IKAFGU,but i got boarding pass by showing my identity and phone massage then travelled to i want my ticket for my reimbursement from my office.
    pl send my ticket details and fare to my mail address

  13. kalpana bansal Reply

    Harassment of Woman Traveller by Jet Airways Official
    December 13, 2016 • 2 Likes • 3 Comments

    I have had numerous instances of mistreatment of solo women travellers across the globe in my many sojourns. But what takes the cake is the trauma I had to undergo on my flight 9w 2053 Mum – Jaipur this afternoon at 1420 hours.

    I am choosing to go online on Linkedin with the trauma as a bulk of the Jet Airways Platinum members are ob LinkedIn, and they need to understand exactly how high handed Jet Airways officials are, and the manner in which they torture and harass women travellers.

    One of the few advantages of being a Jetprvileige Platinum member ( there aren’t too many) is that one can board the flight at any time through a separate line, and to the best of my knowledge, this is something that I have been doing last few flights.

    Today, when a few of us tried Platinum member tried to board at our own timing, we were rudely stopped by the Supervisor at the counter, Vishal., who said that the privilege of Platinum members has been withdrawn. When I raised a question regarding the rules, and pointed out that we have not been communicated anything to the contrary by the Jet Privilege team. I took a photograph of Vishal ( full clothed, of course) upper torso, to send details to Jet Customer Service with details of the supervisor and to file a complaint.

    The next thing I know, my boarding pass was rudely snatched out of my hand by Vishal, and he called the Police on me, and threatened me numerous times that we will not allow me to board my flight, and will see to it that I don’t get to Jaipur, unless I hand over my phone to him so that he can delete his photograph.

    CISF forces at the Boarding gate took one look at the photo and decided I was well within my rights and said they cannot intervene, but I was stopped by Vishal till 14:16 hours when the flight was to take off at 1420 hours. By the time I reached the seat, I was in tears and exhausted with the trauma and the threats.

    Jet Platinum member who ae well educated and well travelled stood by and watched the whole incident without getting involved and did not take a stance about their rights. I believe I still live in a democracy and am owed human dignity, and proper treatment as a solo woman traveller who does around eight flights a month is entitled to a voice and to clarify her rights and duties.

    I still live in a democracy and I still breathe fresh air for free.

    If any wonderful Jet Airways senior management areas and bothers enough about dignity of women and their solo customer base, please feel free to get in touch with me and collect evidence,

    For the others who choose to get trampled on, and not exercise their rights, its time we stood up for what is due to us.

  14. Naveen Pratap Singh Reply

    I had to catch Jet Airways flight 9W-302 at 9:45 AM from DEL to BOM on 10th Dec 2016.
    I reached at the Airport at 8:40 at was in queue for checking in after waiting for so much time due to very slow movement of the queue and crowd I reached at the counter at 9:10 and the staff did not let me check in saying the flight is closed and they called out for Mumbai flight at 9:00 AM.
    I was there in the queue since 8:40 and there was no call out by the staff. They behaved very rudely and cancelled my flight stating “No Show” instead of guiding me to the gate to board they cancelled our ticket while we had enough time to get board as it is written over the ticket that 25 min prior gates will be closed. I was still having 30-35 minutes to board. The lady at the counter wrote 09:13 RT at my ticket which dont understand what is it. They said you can talk to your agent portal regarding the refund. I booked the ticket through “Clear Trip” portal and their customer care agent says they can’t process the refund as the ticket is cancelled by the airline mentioning “No show”.
    I need urgent intervention on this with for refund as it was the mistake by Jet airways staff, there was no callout at all and I was there on time. They who can refund the money and loss.
    We were 3 passengers and lost the total money.
    PNR number – SUPKLW, ZRFSMR

    Please help urgently.
    Naveen Singh

  15. Kimrod Franco Reply

    No one picks up the cargo numbers ( 67116355) I must have tried atleast 5 times. This is bad service. I mean why publish a number if there is no one to answer the phone. How can you guys do better.

  16. Reena Reply

    Hi…….here’s a senior citizen writing to you as i and my elderly family are not computer savvy and so unable to do the needful process of verification of email address and contact numbers as is needed from lst July 2015.

    Kindly email me the email address as well as the contact numbers of concerned Jet officials where details of our Jet Privilege Card Numbers can be sent alongwith our email addresses and cell numbers to be served better by you and also enable us to be a Guest of Jet Airways always.

    We have travelled Jet Airways several times and have had great experiences. We have the intention to continue flying with Jet.

    Your quick email reply will be highly appreciated and immediately you will be sent our JP Nos alongwith the needed details….to help us fly and fly and be a Guest of Jet Airways always.

    Thanks in anticipation of your quick response with the needed details for action from our end. All the Very Best to JET AIRWAYS !

  17. Priyam Reply

    I’ve called jet privilege twice today and held the line once for 30mins and once for 40 mins. No one has been able to help me and I’m. Extremely disappointed that I’m unable to talk about my queries.

  18. Naushad Abdul Hameed Reply

    I have booked Muscat – Kochi – Muscat ticket (Booking reference no PNR KAOHPU) on line on 10th April 2013. I cancelled my return ( Kochi – Muscat) from your Cochin office on 23rd April 2013 and the your staff advised me the refund will be credited to the same Account through the online booking was done.
    Till date the refund amount is not credited to the Account. Could you please do the needful to get my refund amount.


  19. Patricia Rathore Reply

    I am trying to book flights from Kochi to Udaipur on January 14th 2014 for nine people. The website only allows you to book for seven and a group booking has to be 10 or more. How can I book for my party?

  20. Rejeesh Reply

    I m travelling to Accra,Ghana from Cochin .The flight from Cochin to Doha is jet and Doha to Accra via Dubai is Emirates .I want to Know about my luggage transfer i n Doha? Can i check in my luggage from Cochin to Accra ?

  21. Bijoy Reply


    I am planning to travel on 31st Oct 2012 from Singapore to Kolkata via Bombay in Jet Airways. As per the travel itinerary the connection flight is from Mumbai to Kolkata. I want to get clarification on below points.

    1) Should I claim by baggage at Mumbai International terminal and to re-check in the domestic terminal? Or will there be a through check-in facility from Mumbai to Kolkata since both the flights are of Jet Airways?
    2) How far is the domestic and international terminal in Mumbai?

  22. Amarnath Kamath Reply

    Dear Sir/Madam,

    This is in reference to the Flight No: 9W 342 from Mumbai to Bengaluru on 25th Sep’ 2012. This was a connecting Domestic flight from my International Flight number TK0012 from JFK – Istanbul – Mumbai via Turkish Airlines. As per the ticketing guidelines I was entitled to carry 23 Kgs * 2 = 46 Kgs into the Check-in (Cargo Luggage). Having exceeded the luggage capacity, I paid the excess luggage charges at JFK & they knew my last destination was Bengaluru via Flight No: 9W 342 from Mumbai to Bengaluru on 25th Sep’ 2012. However, since there was no code share agreement between Turkish Airlines & Jet Airways the Jet Mumbai Staff person Florie Perreira told me that my total luggage capacity was 20 Kgs inspite of this ticket allowing me to carry 46 kgs to Bangalore. She insisted me to pay fine for excess 45 kgs from Mumbai to Bangalore. Without listening to my repeated requests, the Jet Mumbai staff made me to pay Rs.9450/- as excess baggage penalty charges. When I told Florie that Jet Airways Bengaluru Staff allowed me to carry check-in (Cargo) luggage of 38+ kgs to Mumbai during my onward journey via flight no: 9W 2262 dated 29th July at 9:35 pm from Bangalore to Mumbai.In fact, the Jet Airways staff knew the itinerary of my international flight connecting from Mumbai-Istanbul-JFK and allowed me to carry 38+ kgs as it came within my international flight capacity of 46 Kgs. Proof of boarding passes numbers 0589 9W294748 and 0589 9W294747.

    After sharing these details with a confirmation that the charges would not be applicable from Mumbai to Bengaluru on 25th Sep’2012, Florie never had the courtesy of listening to the customer’s version of truth. In fact, she never believed this & said it mught be an error from Jet Airways Bangalore Staff. I remember reminding Jet Airways Blore staff that the luggage is exceeded as per domestic guidelines of 20 kgs knowing that it is a connecting flight to Mumbai to JFK, US.

    I am greatly disappointed to share this terrbible customer experience with Jet Airways Mumbai Staff who did not even consider my genuine case where I had to pay twice for the excess luggage. Would request this be investigated at the customer care center in Mumbai Head office. I would consider this matter as resolved only I am repaid the fine of Rs.9450/- charges back and a written apology from Florie Perreira.


    It is no use contacting this airlines for any help or any customer service.
    I lost my baggage in June 2012 and till today, I am struggling to get compensation.
    All staff members are well trained to delay the matter and give excuses. Some silly excuses are being quoted for reducing the amount of compensation.
    Apart from this, even after agreeing to some peanuts amount of compensation, there is no action taken to pay the amount.

  24. cpsudarsan Reply

    I have booked 4 tickets from Muscat to Kochi on 26-07-2012 and return from Kochi to Muscat on 04-09-2012. May I know is there any re-scheduling to the flights concerned?

  25. n j patel Reply

    I have booked 2 seats for Ahmedabad to Banglore (date of journey 13/6/2012) and Banglore to Ahmedabad (date of journey 15/6/2012) through your call centre No. 1800 22 55 22 at Mumbai (c/o Madam Neha) on 9/06/2012 at evening. The online payment of Rs 29390 was made from my SBI credit card no. and the online payment was transferred to jet airways, confirmation of which was received on my mobile no and also on my SBI card website account. However E- ticket was not issued, so after making phone to call centre I was informed that payment of Rs . 29390 have been credited in jet airways account. However due to some problem I will not be issued e-tickets and was asked me to do fresh payment of Rs 29390. This is the worst experience in my life for so called good aviation company Jet Airways and their staff who did not respond my phone call even after delay of 15 to 30 minutes and thereafter instead of resolving the issue they asked me to do repayment of Rs 29390 and advice me to email for obtaining refund of my payment of Rs 29390.

    I travel often in various airlines since last 30 years but I had never experienced such type of response from any company except Jet Airways. WHY THE CUSTOMER SHOUD SUFFER DUE TO FAULT OF JET AIRWAYS AND THEIR ACCOUNTING SYSTEM.

    • Jiaul Reply

      While trying to book a ticket on 29th June on their websites , the transaction was failed. But later I realised that they have charged me for that transaction. I have never received any pnr no nor any eticket.
      Any advice. I called them , mailed them but no response till now

  26. manoj Reply

    Jet Airways is one of the worst airline in India. I fly many times with jet, experience poor customer service, manner-less crew, cold food!

  27. anish Reply

    Your Cochin airport Jet Airways staff is manner less. I will not travel with your airline again.

  28. minu Reply

    I am planning to travel on 10th May 2012 from LHR (London) to CoK (Cochin) in Jet Airways. As per the travel itenary the connection flight is from Mumbai to Cochin. I want to clarify few points.

    1) Should I claim by baggage at Mumbai International terminal and to re-check in the domestic terminal? Or will there be a through check-in facility from London to Cochin since both the flights are of Jet Airways?
    2) How far is the domestic and international terminal in Mumbai?

  29. Ananta Gurung Reply

    Hi.I was flying from bangalore to mumbai on the 27.03.12 in the 17.30 flt along with my 14 month old daughter and my husband.There was a lady travelling along with her infant.After the seat belt sign was on before landing the child began to cry.I called the airhostess and told her to advice the lady to feed the baby but she told me that it is not advisable to feed during take off and landing(which is wrong).They did not provide any assistance to her and the child was crying very badly.Also the lady was put in a seat where there were only male passangers sitting next to her.I would request you to please educate your staff to be a littly baby friendly (smiling and saying hi to babies is not enough)and empathise with new mothers especially those who are travelling alone.If she was kept with some lady or even better an old one maybe of some help. The child cried till the aircraft stopped and we got out of the plane.It must have been very tough for the mother as well as the child.It would be better if you could avoid such situations in the future.

  30. sachin khandokar Reply

    on 25-26 dec2011 i had travelled from nagpur to mumbai and mumbai to bangkok havng same flight from nagpur to bangkok with my wife. i have been charged for my luggage which was 11 kg extra. i just want to have copy of that amount slip of luggage. my ticket no. from mumbai to bangkok is 5892961089614. flight no. was 9w 067.pls if there is another procedure let me know.

  31. Ganesh Reply

    The rate for booking ticket through office and On line are same..?
    if not then how can i get the same rate..?

  32. kamal gupta Reply

    Dear Jetairways Team,

    Date- 03-03-2012

    Due to unforeseen accident during on the way to airport for attending My flight Mumbai to ranchi (9W 7035).

    I was delayed 1 min before prior deperture for the same flight,because of inablity of helpline to guide me

    secondly inspite of having bording pass i was didn’t recevied a single call from jetairways team.As i was helpless from your side to board any further flight ,i was bought to make a second reservation from Mumbai to kolkatta(9W 0615) and kolkatta to ranchi( 9W 2856) with huge amount.

    waiting for your kind & fabourable consideration on the above mentioned issue for further rembursement of my losses.

    I am waiting for your reply….


    kamal gupta

  33. Vidya Reply


    I have booked 3 tickets using my credit card and cancelled it on Jan27th.I have not received the refund for 1 tkt.I got the refund for 2 tkts after calling the customer care more then 20 times and sending the several mails to the customer care.i have cancelled all the 3 tickets in 1 day.Then why I didnt get the refund for 3rd ticket. I have spoken to the customer care more than 50 times and sent mail nearly 20 times.Now tell me whom should i contact for this???

  34. Prabin Reply

    Why is the tickets online cheaper than the jet air ways office at lazimpat. Please reply.

  35. Uma Reply

    I am Uma. Now am at my 6th month. I want to book the air ticket on 2nd march (From Delhi to Hyderabad). As of the departure date, I will be in my 7th month. I want to know the rules for pregnant women flying with your airline. I request you to provide me complete details that expectant mothers need to know.

    • customer help Reply

      Expectant mothers with single uncomplicated pregnancies
      1) Maybe permitted to fly till the start of 32nd week without a medical certificate.
      2) Maybe permitted to fly till the end of 36 weeks provided there are no prior / present complications.
      For more details browse the Jet Airways page for expectant mothers here

  36. Ajay Reply

    I booked one ticket in jet airways. The passenger name has usha while ticket was booked on name ‘uma’ by mistake. Will this be an issue?

    • customer help Reply

      yes Ajay, most times it causes issue..better to call the reservation desk and have it changed..

      • Leon Reply


        I have a question about a passport change. If I make a reservation now and later change my passport, can I give you the new passport details without incurring a penalty ?

  37. Dr Prakash Birhade Reply

    i could not find how to add jet privilege miles please send me email addresses of customer care


    I booked a ticket through internet last night around 9PM.
    Ticket was from Bhubaneswar (BBI) to Bengaluru (BLR) on 7th Jan 2012 by 9W 2386 and return on 12th Jan 2012 by 9W 2385. The amount was debited from my AXIS bank account for Rs. 12095.00
    Message was ” Sorry. We were unable to get an authorization from the bank for your payment. Please verify your card details and re-enter them.”
    I tried to book the ticket again and the same thing happened.
    The reference number of these transaction are : ICONN/38348871/301211/JET AIRWAYS/BILL DESK (Rs.12095.00)
    ICONN/38347511/301211/JET AIRWAYS/BILL DESK (Rs.12095.00)
    This happened around 9 to 9:30 PM on 30th Dec 2011. How do I get refund of these failed transactions?

    • RC Tibrewala Reply

      Same thing happened today with me. The tickets were not boked yet the amount debited to federal bank account. With spending an hour i could get in contact with jet airways. They say it was not paid to us. It takes about 5to7 days to settle such cases but the money comes back in account within a week, according to fed bank, who were prompt enough to clarify.

    • MANSOOR ALI Reply

      I have been trying to purchase a one way ticket from Delhi to Bangalore on March 29 on the jet website, but every time I fill in all the ICICI Coral credit card details & click on next I get this error “Sorry. We were unable to get an authorization from the bank for your payment. Please verify your card details and re-enter them.” I also have a promo code for this & have been trying since the last 24 hours but to no avail. I called Jet & ICICI customer care no’s but no use.

  39. Hely Doshi Reply

    i would be like to know :
    1) will baggage be transferred by airline at Delhi airport for connecting flight to Ahmedabad?
    2) will Immigration and custom formalities be performed at Delhi airport or Ahmedabad airport ?
    Recently I travelled from London to Ahmedabad by Emirate airline- where baggage was transferred by airline at Dubai and custom / Immigration was done at Ahmedabad airport.

  40. Nikhilteja Reply

    I want to know that whether perfumes are allowed in CHECKED BAGGAGE. If yes. how much quantity? Is there any limitations?

  41. Sandip Patel Reply

    I had booked an eTicket for Mumbai to Abu Dhabi for 13 th december 2011 but due to some medical problem the person will not be able to travel..I contacted the service center for cancellationa nd they ask me to mail to [email protected]..i mailed but still no responses

  42. Kanwaljit Singh Reply

    Your website is not updated, the cargo Delhi Nos are ‘not in use’ and there is simply no way one can talk to anyone on your customer care ( I think you feel – Jet Air !! Who cares ??? ). Wake up to your customers requirement.

  43. Syed Reply

    I was traveling from Dhaka to Lahore enroute delhi.on 16 nov 2011.
    I did not receive my bag with tag no 9w no.910311.
    Dac Delhi flight was on jet airways no. 9w 271.
    Today is one week from 16th. I still haven’t recovered
    My bag. This is very frustrating. I have always recommended
    Jet airways to my friends. This delay is making me think otherwise.

  44. oklu darlong Reply

    Whether a brief case and a hand bag can be allowed as cabin baggage in domestic flight?
    Early reply is desired

  45. mark Reply

    I have just found out that due to floods in bangkok I can change my flight with jet air to a later date if I contact you… What dates do you have up until the 15th of december???? I can find no email address…
    This is what it says on your website::

    “Due to severe floods in Bangkok and several other provinces of Thailand, guests booked on all Jet Airways flights to and from Bangkok between October 25, 2011 and November 30, 2011 may re-book themselves on alternate flights at no extra cost. (Only one date / time change will be permitted.) For the same, guests are requested to contact the call center or their travel agent. This facility is applicable for guests rebooking their travel on or before December 15, 2011. This waiver is applicable for tickets issued on / before November 30, 2011 only. !

    Many thanks,


  46. Rajel Cushar Reply

    Hi..for last two day iam trying to contact reservation in mumbai but for some reason phone rings and cut.
    I am interested in buying 5 adult ticket ..from mumbai to singapore
    presently I am in australia, can i purchase this tickets by paying cash in mumbai..

  47. major b mukherjee Reply

    We had booked a shipment through jet airways cargo air way bill no xx booked from Kolkata to Raipur on urgent basis by 9W 2821 on 17 Oct 11. It was supposed to be delivered the next day by early morning or Evening flight. Regret to say that till date the document has not been received in Raipur. On enquiry from Kolkata office and raipur office the document is not traceable whereas the site says delivered at Raipur which is not understood. It reflect on the poor service of an esteemed organization of Jet Airways Cargo.

  48. Vishakha Reply

    Dear Sir,

    I had modified my booking for the jet airways flight 9W2053 from BOM-JAI scheduled on 9th October 2011 (departure 18:35 from Mumbai) and changed it to 8th October 2011 from BOM-JAI (departure 18:35 from Mumbai).

    I have not received the new PNR number despite being charged for the difference in the two bookings.
    The details of the charges as received by SMS are :
    “Thank you for using your HDFC bank credit card for Rs. 1700 in Mumbai at Jet Airways on 2011-10-07:20:03:32”

    Kindly inform me of the new PNR number via email as well as by SMS

    • CCC - Sam Reply

      you can get your new PNR number over phone..just ring up the customer support

  49. RAJESH Reply

    It was the worst day for me on Sept 29, 2011. When my mother was going to board the Jet Airways at 1000 hrs from Chennai she was in time. She got the security ceheck for the cargo bag. The bag was checked and it was put in the weight machine. After few minutes the staff tells my mom that she has to cancel the ticket as she had come late. But there was still 45 minutes left and only two counters were operating. My mom was last passenger to baord the flight, and sadly no one guided her where to go. Is this how your staff behaves?

  50. chandrakant Reply

    Dear Sir/Madam
    I’ve booked a flight to hong kong from the uk 8th Dec. I have a 1hr 50min changeover stop in Mumbai will this be long enough. will my luggage go straight to HKG?? I’m worried I haven’t left myself enough time, especially with because i have children with me and because the airport is Mumbai. please allay my concerns.

    • CCC - Sam Reply

      during the boarding make sure you inform them that you dont want the luggage to be received at Mumbai and want it directly to be sent to HK which is your destination..once you get the boarding pass..there will be a small sticker at the back stating where the bag is heading to..i mean the destination that should clear your doubt..

  51. venugopal Reply

    we wish to book from vizag to jorhat but we have to change flight in kolkota.
    if we cancelled what is the cancellation charge.
    want to book vizag to kolkata and kolkata to jorhat separately.

    • CCC - Sam Reply

      the cancellation rules/policies are always written at the bottom of the ticket..please check that..or simple make a call to the customer informed that while you re-schedule the ticket you will also have to make the fare differences..

  52. Dr. Raman Reply

    Dear Sir/Madam,
    I booked the ticket on 4th sep at 11.05pm. Is it possible to change the flight which is at 6.00pm. Flight from HYD-MUBAI.

    What will be the charge for changing the timing on the same day and flight?

    Another question…any Flight from HYD to Delhi Via Mumbai, can we get that way, hw much will be the flight ticket?
    Pls give me the contact number in Hyderbad where i can do all these transactions,

    Waiting for ur soon reply

    • CCC - Sam Reply

      on the Jet Airways website you can select a flight that goes through Mumbai to can even mention the days of stop over you need..probably try travel portals like Yatra and Makemytrip..anyways you can call the Hyderabad customer care here and get more details “+91 40 3989 3333”

  53. R.Srinivasan Reply

    I have booked air ticket for my co-brother on 21.08.2011.
    Travel date is 01.09.11 Bangalore- Delhi-Srinagar. While booking my son has not noticed the currency symbol. He has booked the ticket. Then only he has realised that he has made the booking through chinese currency. Immediately within 10 minutes, we have cancelled the booking. For the clerical error, you have debited Rs.4022/- as international taxes. Kindly credit the amount to my card.
    I believe that tax amount need not be paid to government, when travel doesn’t take place.

  54. Prakash Trivedi Reply

    Please provide me E-mail address of Jetlite for flight and fare enquries.

  55. Vikrant Reply

    JET AIRWAYS is into the business of cheap marketing and fake product selling business. I was duped of Rs.600 by selling a FAKE “PAUL PHILLIPPE” WRIST WATCH as a scratch card winner. No address no model number no contact numer on the warranty card. IS THIS HOW JET AIRWAYS IS SURVIVING?.I WILL THINK TWICE BEFORE MAKING A JOURNEY THRU JET AIRWAYS.

  56. Sujit Saha Reply

    I was having very bad experience while travelling to Abu Dhabi from Delhi on 18th June’2011 evening. I am holding a JetPrivilege Card having the number *******. The stale food was served in the flight and made a complaint on spot and could not eat the same. I was feeling littlebit uneasy after taking some quantity of that stale food. Till today I did not receive any reply from the Jet Airways authority till todate 8th July’2011.
    I would request to the Jet Airways management authority to take some strong measurement to avoid such incidents in future. Do some justice to the passengers who are flying through Jet Airways since long time.

    Sujit Saha

  57. Maneesha P Reply

    Wonderful site. very useful information published. thanks

  58. siva Reply

    I never seen such a f…ing customer care service….

    Our balance will be nill by the time agent connects…Complete BULL SHIT.

    Most ever ever worst customer care…

    No one picks the call…..

    I never thought of this kind of customer care for jet airways…Most F..king experience, lost 100 bucks in waiting for agent but still no one came on line.

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