Online retailers have revolutionized our way of buying and purchasing. We are living in an era where almost everything, from hairpins to houses, is sold, and bought online. One of the biggest names in the domain of e-commerce is Jindong, formerly called 360buy. Today, most of us know it as JD.com. A Chinese e-commerce firm with a presence so strong that it has become a member of fortune Global 500 in 22 years. JD.com sells electronics, mobile phones, computers, apparel, toys, and other electronic items. JD became one of the pioneers in using artificial intelligence in the form of drones to deliver their products, and they excelled in the domain so much so that they started testing robotic delivery services. With almost 314 million active users, JD has the second most widespread customer base in China. Since JD.com controls most of the logistical elements when it comes to their products, the service rendered is unmatched. However, if at all, the customer does wish to cancel or return their products, JD.com has a very friendly return policy in place. If you have placed an order on the portal that you want to cancel, or you want assistance with the refund, there are a few ways to go about it.
Send an email
The first and foremost thing to do is to cancel the order. If you are using the global website (joybuy.com), you will be required to log in to your account and click on “my orders”. After doing so, another option of “awaiting shipping” will appear on the website. Click on it, locate the order that you wish to cancel, and confirm your action. Generally, you will need to wait for three to five days for the refund to appear in your PayPal account. However, if the refund does not appear, you can write to them at [email protected]. JD.com generally responds within 24 hours. However, their working hours are 9:00 to 24:00 (GMT +8) daily, and the service team responds in this window alone.
Chat with them
The joybuy/JD.com website does have a chatbot, but to use it, you will need to login to your account and head over to the help section. You will be able to locate an “online chat” button at the foot of the page. Click on it, and you are good to go. The online chat requires lesser time and comes highly recommended by the website. It must be noted that the orders which are already shipped cannot be cancelled online. However, in exceptional cases JD.com asks you to contact the seller and seek for cancellation and refund. You have a thirty-day window to return most of the products, after which the returns are not accepted. Before approaching the customer care team via mail or chat, make sure that you keep all the information on your order handy. This will help the service team arrive at a prompt solution.